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3 stage sears snow blower GARBAGE

1.0
Details
The inner fly wheel does not turn and throw snow, the holes for the inner pins do not line up and the blade turns with the shaft so you can not line up the holes to put in a pin on the inner blade. No videos on how to fix the problem. No service centre no place to call for help. Paid $2,890. for it and it has not blown more than a hundred yards of snow. it is easy to replace the pins on the main shaft and fly wheels but the blade in the back in un reachable? I have replaced 3 belts so far and can't believe this is happening. I will NEVER buy anything from sears again. I can't wait for the day the go out of business, and it is things like this that will make it happen. I hope that my review will stop anyone from purchasing this snowblower. Only a fool would by Sears Stock...
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Review
#971965 Review #971965 is a subjective opinion of poster.
Product
Craftsman Snow Blower
Reason of review
Bad quality
Loss
$2990
Preferred solution
Let the company propose a solution

Sears - Cabinet Installation Review

1.3
Details
I had my cabinets installed it was a reface project still can't get them completed a month after they were supposed to be done, wrong faucet was installed, Granite counter tops were not installed at the time I was given, glass doors were not installed, drawers were put in instead of cabinets, etc. I have called everyone for some type of help and nobody will call me back. The project manager never returns my calls this has been a complete nightmare I only went with the Sears because they were going to get it done faster than Home Depot or Lowe's I regret making this decision. I still can't seem to get this project completed and haven't heard back from anyone!!
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Review
#971803 Review #971803 is a subjective opinion of poster.
Service
Sears Cabinet Installation
Reason of review
Bad quality
1.2
Details
Lat year I bought a GE induction cook-top through Sears. I also bout the extended Warrantee for it. After three months, it started giving us trouble. It would shut itself off after a minute or two. Therefore, I had to stand next to it and turn it on again and again. I...
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1 comment
Anonymous
#1261752

If you had taken time to read and understand your PA you would have asked for the replacement under any of the four different clauses that you 2ould have qualified for replacement under your agreement.

Review
#971666 Review #971666 is a subjective opinion of poster.
Product
Ge Appliances Cooktop
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered

Sears - Delivery Service Review

SEARS, if you are listening, please know that I will never purchase anything from you again! Your Black Friday deal was apparently too good to be true. You charged my credit card, you didn't deliver the product. Three phone calls and three hours later you tried to fix the mistake by charging my credit card two more times for two wrong products. Oh, and you tried to ship them to a person and address I do not know. I see now why your company is failing. Good riddance!
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1 comment
Machele
#1253749

This is why you should always pay with a credit and not a debit card for purchases like this. I assume you have taken care of the problems via your card company.

Review
#971281 Review #971281 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Order processing issue

Sears - Frigidaire Refrigerator Review

2.4
Details
I bought a Frigidaire Gallery from Sears after I bought it I was informed that I have to buy the water filter which cost me $65 more when they delivered it one of the shells and the door was broken I was told at first that I have to pay for it but then someone said that they would send it which I have never received yet one of the shelves in the freezer was missing so I've had to buy that 3 days after I received the refrigerator it went out so I lost over $300 with the groceries because of it then when I called for service I was told it would be six days before they can come out so I have to go to another store and buy a $300 small refrigerator so that I could feed my family for a week then they came out and fixed it and I was told that since I bought the warranty for $275 that they would pay for part of the food but this does not exist I called the store in Richmond Texas and told them the problem and they told me they would call me right back and that was several weeks ago I am not happy with Sears and now I see why they're going out of business I will never buy a thing from them again
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Review
#971257 Review #971257 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Reason of review
Damaged or defective
3.3
Details

Update by user Jan 12, 2017

It was 47 days ago when I told the repair center to find my combo, repair it and give it back to me. The diagnosis I was given 4 times was not the truth.

I was finally given the correct diagnosis (about the VHS the fifth time. I was also told that the machine was lost....

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Resolved
Review
#970835 Review #970835 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Selection in store
  • Buying in store
Cons
  • Website
  • Phone numbers
  • Repair center
Reason of review
Warranty issue
Loss
$200

Sears review: New washer and dryer

Purchased new washer and dryer 11/5/16 free delivery, tried to set up same week, we couldn't choose am or pm we wanted pm. So they called and said am, we wouldn't be available , had to reschedule ,now we were able to choose pm. They dropped them off on the 18th, I hooked them up that day, the dryer quit on the 21st..called sears , they wanted me to drop off or pay to have their guys pick it up in a week or so..I took dryer to sears loaded up another one got home hooked it up , lights came on but wouldn't run.. Called sears , again I could drop off or wait a week and pay to have them pick up. Store manager offered to stop at my house and take a look..or I could schedule a tec. To come over in a week or so..this was a 650$ dryer.. I loaded it up took it to Sears and left with money in hand,went to the smaller local guy, picked out a dryer paid and they delivered it that afternoon.. Sears has zero customer service
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Review
#970831 Review #970831 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears Roof Replacement Review

3.0
Details
Tried to return my Levi jeans that I received as a gift with all tags attached and was told no. Ask the salesperson and manager when the last time they gave a gift with a receipt attached
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Review
#970723 Review #970723 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
our water heater is under warranty so of course I called Sears to fix it. They couldn't fit me in for a week believe it or not. When the tech finally arrived 2 hours late,he told me the part would come the next day and went so far as to show me on his screen that he...
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2 comments
Anonymous
#1330060

.....your an id*** plain and simple. if your think that his complaint was because the tech was 2 hours late then you are probably still buying Sears stock and failing in the department also.

When you get done with your Trump protesting for the day and read this I hope you realize that being 2 hours late was NOT the reason this consumer had an complaint. In fact the are AT LEAST 7 (seven) other unacceptable issues the consumer mentioned in the post that contributed to this post. SEARS is going out of business for a reason -and I can guarantee this customer is not going bankrupt so guess who is more responsible ?

Sorry that would be a difficult question for you so the answer is below if you want to quiz your intelligence .......Also - Tip- stop buying Sears stock so you won't be trying to pump a failing company with ignorant comments.

Answer - the customer is more responsible

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Review
#970702 Review #970702 is a subjective opinion of poster.
Service
Sears Water Heater Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Sears - Customer Care Review

1.0
Details
DO NOT order from sears.com! They sent me the wrong item, charged me 2X what the sale tag was marked, called me a liar stating I didn't request gift receipts (when I did, because I had to check the box 3 times for each 3 items ordered) and wouldn't send gift receipts because it had to be done during checkout process online. Spread the word! Horrible customer service! Should've ordered from Walmart.com! NEVER AGAIN
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1 comment
Anonymous
#1258844

Don't even try calling the .com number either! You'll get the run around from a robot asking you way too many questions before you can talk to a real human.

I looked *** yelling at the phone "SPEAK TO PERSON" about 20 times. They say it's to help find someone to talk to but I don't think so.

Review
#970410 Review #970410 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service