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Sears - Shirt And Pants Review from Boston, Massachusetts

2.3
Details
My husband purchased a shirt and pants in august. He never wore them so i found the receipt and tried to bring them back. I was shocked to find that after 30 days there are no exchanges. Not even store credit. The clothes were never worn and had the tags still on. Thats a shame. I dont think I will be going back to Sears. Mrs. Rosemarie Young Lapebera@gmail.com
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1 comment
Anonymous
#1234516

You were shocked that clothes bought more than two months ago couldn't be taken back? What else are you shocked by?

That summer is hot?

Money is green? Since this has to be 50 words, I will go on to say that people like you are what make shopping so difficult.

Review
#946753 Review #946753 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Sears Delivery Service Review

Was just given a 3rd delivery date..and asked to have a supervisor call me nothing yet
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Review
#946705 Review #946705 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears Customer Care Review

1.0
Details
Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
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Review
#946551 Review #946551 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears in Ozark, Arkansas - Very angry

1.0
Details
I have my dishwasher went out. I normally get everything at Lowes but a friend to my to check out Sears. I found a new dishwasher. I attemped to order online would not work. I had to call in the order the next day. The customer service person never ask if I wanted it installed and the old one taken away. My new dishwasher arived today and the took the big box my kitchen. That was all they did said they could not install it. I was so angry. I spent the next 3 hours on phone with various people from sears. They claim that they not anyone in my area help. Should have told they could not install in my area. I bet if I had used Lowes I would be using new one now.
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Review
#945686 Review #945686 is a subjective opinion of poster.
Cons
  • Would not install or take old one away
  • I shoud have gone to lowes
Reason of review
Order processing issue

Sears Customer Care Review

1.0
Details
Customer service is NON EXISTENT!!! They don't honor their warranties they argue about everything. Their products are garbage. No wonder they're going out of business!!
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Review
#945251 Review #945251 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue

Sears - Customer Care Review from Quinton, Virginia

Purchased $4,000+ in appliances for new home. Condenser went out on fridge and they reluctantly fixed it. It went out again and they refused to do anything for months. I threatened to go viral and they finally "discovered" that I was entitled to blue ribbon customer support. Two months later it was fixed after much foot dragging. I will spend much more on appliances, if I can get decent customer service. Never again at Sears. Nice appliances, but they aren't worth the trouble.
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Review
#944841 Review #944841 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Protection Plan Review from Louisville, Kentucky

2.2
Details
I, Randy Hanks, bought a kenmore vacuum from sears back in 2011. I have paid for protection plan on my vacuum, juuust in case something happens to it. I have used it 2 times, for what turned out to be simple fixes. I called today because i havent received my renewel. THEY SAID THEY HAVE DECIDED TO NO LONGER PROTECT VACUUMS ( also countertop microwaves & sewing machines) soooooo u mean to tell me that i paid all this extra $$ for a kenmore WITH A PROTECTION PLAN && u just decide to NOT protect them any longer?? What the actual *** is going on here?? I am HEATED!!!! There is nothing they can do about it. Well i will bet ur *** that i will no longer shop at Sears. They just raw dogged me on my vacuum & i can assure u they will not get anymore of my $$$, ill be saving it to buy my next vacuum when this 1 breaks.
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Review
#944462 Review #944462 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
Not as described/ advertised

Item Return for Credit on Sears Credit Card

I tried to return a pair of jeans just for credit on my sears card. Was told it was over 30 days and nothing could be done. NO credit NO exchange. Not only did these jeans have all the tags INCLUDING the Sears tag, but I had my receipt. The woman at the counter was rude with an attitude. I did not know about the 30 day rule - I assumed Sears would honor the sales ticket and the jeans were being returned in the condition just as they were purchased. Am contemplating ever shopping there and will probably cut up my credit card. The interest rate is *** high anyway.
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1 comment
Anonymous
#1233370

I had the same issue! I just wanted to exchange it for a different size.

It was only a little over a week of the 30 days and they still have the same suit I need to exchange. This is beyond ridiculous.

All of the rude costumer service agents should start looking for a new job. I can't imagine they will be in business too much longer.

Review
#943951 Review #943951 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Avoid Sears Home Appliances - Worst Customer Service Ever

1.0
Details
After 15 phone calls w/ Sears spanning 3 months – from when I first placed my order – I have appliances that didn’t match the order specs AND have not received a refund for an exchange order that also didn’t match the order specs. I have probably spend 30+ hours on the phone w/ Sears and documenting my communications with them. Sears call system forces you to speak with a different agent each time. In my situation, this has meant re-explaining the increasing history of Sears agents telling me that they “understand my frustrations, and will take care of me”. Either they are lying, or someone higher on the management chain is intervening and falsifying notes on my order. I understand if this sounds unbelievable – before this order I wouldn’t have thought this was even possible. But in every communication with Sears (15 different agents), Sears has set expectations that did not come pass as truthful. If you’d like to see details of the train wreck… 1. Ordered a stackable washer & dryer (over the phone). Agent confirmed that the delivered appliances would be set up to fit the nuances of the installation location (need left-opening doors, as w/d will be in a corner of a tight space). 2. Contacted Sears twice before the delivery, to ensure that the delivered appliances would be correctly configured. 3. Upon delivery, the appliances were not properly configured. Delivery guys said that a Sears service guy would have to come out and switch the doors. So we accepted delivery. 4. Called Sears. Turns out that the doors were not reversible after all, and that I would need to exchange. 5. Placed 3 calls to Sears (spanning over two weeks), requesting an exchange. In each case, I was told an exchange specialist would call within 2 days. I never received a call. On the last call, I was told this was because I refused to provide my credit card number (even though exchange items were never discussed). So they wanted me to pay to talk to an exchange rep. Huh? 6. Filled out a complaint online, and received a call the next day from a Sears rep. We identified exchange options, and placed an exchange order. It cost an extra $550 (as the exchange items cost more than the originals). I never received an exchange order from Sears, though my CC was charged. 7. The exchange items arrived, and… the washer & dryer were not set up correctly (left-opening doors). This time, I declined to accept delivery. This is now 6 weeks after the initial order. 8. I called Sears to cancel the exchange order. I am beaten down, and while the w/d are hard to access I just want to be done with Sears. Was told I would receive my $550 refund within 10 days. 9. After two weeks and no refund received, I called Sears to inquire on the status of the refund. Was told that the exchange order wasn’t cancelled. But again, a calm soothing voice told me they “would take care of it”. This time I even received an email confirming the refund amount I would receive within 5 days. 10. 6 days later, I called Sears to inquire on the status of the refund (still not received). After being handed from rep to manager to case manager, I was told that the refund indeed hadn’t been issued and that the situation was “escalated” to the processing department. They will call me. Based on past experience, I will not get the promised call. And I will call Sears again, explain the situation, and be told that "this time it will be taken care of". And it won't. And I'll repeat this cycle until some magic happens or Sears goes out of business. So, after 3 months I have a w/d that don’t match what the first 3 Sears reps “confirmed” and are inconvenient to use. And I haven’t received the $550 refund for the cancelled exchange order (remember, I didn’t take possession of the exchange items). And I’ve wasted tens of hours trying to get this rectified. I won’t ever, ever order anything from Sears again.
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Review
#943874 Review #943874 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • No communication
  • Service
  • Employee knowledge
Reason of review
Poor customer service
Loss
$1750
Preferred solution
Full refund
Tags
  • customer service liars
  • Customer service lacking
  • Scam
  • Refund Not Processed
  • Corporate Crime

Sears in Sewell, New Jersey - Defective refridgerator and repair service

1.4
Details
Bought a Kenmore Elite refridgerator 18 months ago.Freezer stopped working, manual said to call a number for trouble shooting.Fridge has a system that will send signals by your phone to their computer and then give you info on what to do.Called and was told fridge was 6mos over warranty and they would not help me and told me to make a service appointment.They also tried to sell me an appliance warranty for $480 a year, said if I used 2 times I would get my money's worth.I made an appoitment and given a window of 1pm to 5pm 4 or 5 days later'.Waited until4, went on line and they changed my window until 545pm to 745pm.They have your phone number on line and say they will call if there is a problem.No call came.cancelled my appointment and will be calling a local business that cares about their reputation
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Review
#943289 Review #943289 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Cons
  • Every aspect of the company since the incident
Reason of review
Bad quality, poor customer service
Preferred solution
Let the company propose a solution