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Sears review: Horrible installation service for kitchen appliances

2.8
Details
I made the mistake of purchasing a refrigerator, a range top, a dishwasher, and a double oven. They delivered a broken refrigerator and had to bring another one on another day and then the installer could not hook up the water line to the ice maker so I had to do that. Then the range was delivered on a different day and they were 2 hours late. Now after taking yet another day off to have the oven installed they are coming 2 hours late so I wasted a day off for nothing. Nobody at Sears will take any responsibility for anything and nobody can give answers on anything. I've never encountered such a collection of useless *** in my life. I have shopped at sears for over 30 years. I will never purchase another thing from them as long as I live. I can see why they are going out of business.
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Review
#965125 Review #965125 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Large appliances

Sears Delivery Service Review

I paid for all the items about 1 month ago and so far I haven't received them .
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Review
#964928 Review #964928 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Sears - Review in Supermarkets and Malls category

1.0
Details
I was getting countertops for my kitchen they cut it wrong and then it would not fit on the cabinets . So sent it back that was 3 weeks ago . I haven't heard from them at since then, they left my place in mess up they didn't put nothing back together in the kitchren. Our thanksgiving was mess up I had no wherE to cook and we still without a kitchren this day . Countertops that was on it is still off and they got a big dent in my stove . I was ripe off because they where going to charge 8500 for a small kitchren of stone. When it only suppose closer to 5k well I didn't get it so oh well. Will never go back to them again. Myra , NC
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Review
#964734 Review #964734 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Ups Delivery Service Review

4.0
Details
Ordered 311piece tool set. When it arrrived by UPS, the set came in a box that the tool set was packed in. The set was not put in a shipping box. The box was half open. Had to open it and count everything to make sure all tools were there. Not packed well at all.
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Review
#964693 Review #964693 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Damaged or defective

Sears Manager Review

1.0
Details
Horrible experience at Sears Auto in Key West. Manager was very rude, very loud and threatening. Terrible customer service!
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Review
#964585 Review #964585 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service

Sears - Review in Supermarkets and Malls category

2.1
Details
Purchased a new refrigerator and upon delivery, the men making the delivery was loading the fridge back on the truck because I apparently took too long to come down and open the door for them. Then I was getting rude comments from one of the men. Then they say the fridge won't fit so my father in law begins taking the molding and hinges off the doors when 3 minutes in the one man says your minute is up, we're leaving. He leaves it in our garage and leaves. We have called the delivery number and the main Sears number and they tell us e have to wait anywhere from 3 days to 3 weeks for them to come back to take it out of my garage , bring it upstairs and install it?! A brand new fridge sitting in my garage in 20 degree or lower weather? I feel this is unacceptable! When I called to speak to the manager of the delivery men, I was hung up on... TWICE. I cannot believe the poor, rude customer service from EVERYONE I dealt with. At one point I said to a manager I am at the point for the delivery team to come pick up and I'll just return the fridge. They said do whatever you want, we don't really care. Unbelievable. I will NEVER make another purchase from SEARS again!
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Review
#964435 Review #964435 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service

Sears Memory Foam Full Mattress Review

1.0
Details
I bought a mattress fom sears, it failed. I warrented it and I got another mfg matttess but had to keep th old box springs. It failed. (Let me clarify, i am one person on the bed, HW proportionate. Also, I did not buy the cheapest mattress they sell.) The last one I got was a Sears label memory foam mattress, with a 20 yr warranty. I've had it since June 30, 2013 and it has failed. I get a song and dance, they are making a 3rd warranty impossible because of the fsct that the memory fosm has a cover separate from the mattress and the photo will not show the depression. You can't tske the zippered, loose cover off to show the problem. Go figure. Sears then referred me to their mfg to get rid of me and the mfg will do nothing. Beware of buying a mattess, especially memory foam, from this company. Bad warrenty customer service, bad products!!!
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Review
#964349 Review #964349 is a subjective opinion of poster.
Product
Mattress
Cons
  • Unhelpful warrenty people
Reason of review
Warranty issue

Sears review: Online purchasing sucks

I purchased a refrigerator, washer and dryer. I was offered credit and approved. The credit was used for the purchased and confirmed. A confirmation letter with a delivery date was sent out. Then I received a second letter that stated the order was not processed due to payment error and my order was cancelled. When I inquired the answer was place a new order, but the refrigerator had gone up $700.00 more and the washer and dryer went up $200 each. The supervisor's answer was to give me 200.00 off the purchase. It is outrageous. I offered to still take the items at the original price. This was not even my fault and yet they refused to honor the price. Amazing they rather lose a sale of $3000.00
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Review
#964203 Review #964203 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Order processing issue
Loss
$3000
Preferred solution
Deliver product or service ordered

Sears Delivery Service Review

Sears is the worst store I ever bought appliances from the delivery team smell like marijuana I will never buy from Sears again the delivery team says they was out of Wayland Michigan work for H & J delivery service
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Review
#964200 Review #964200 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears review in Houston, Texas: My items have not delivered yet !

1.0
Details
We spend about $5,000.00 buying different items about 1 month ago , at the store Westhaimer and hwy 6 , houston tx, they dont want deliver the item saying the truck in broken, there are not dates and all kind of bs. so far we haven't received them yet after 1 month we paid for them. We called them at least 10 times and every single time they make up a excuse for not deliver the items. We already spoke to the managers at store and delivery but they don't solve the problem ,We are about to make this legal because it seems like fraud to me. I really do not recommend customers to buy from this company because they are going to get in a really bad experience and headache.
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Review
#964130 Review #964130 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Delivery people sucks
Reason of review
Problem with delivery
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
  • Sears Delivery