We have been waiting for a response from anyone regarding our broken refrigerator since the last repair visit on 8/16.
Garth, the repairman gave up after two visits, claiming that there is nothing else that he can do. He reported to his supervisor who was supposed to get in touch with us and explain what else needs to be done.
We are very unhappy and angry with the way sears handled this situation from the start, in June. We were left without a refrigerator for nearly three weeks. We bought another sears refrig at the amount of 7000 dollars. The broken refrig is sitting in our garage with all new parts which each of the seven repairmen ordered and couldn't fix.
We have a warranty for the parts and we would like this refrig to be fixed and operating. If this can't be done, sears needs to offer us another option. At this time, sears seems to have gone into denial. Poor professional judgement!! This no way to treat your customers!! We expect better from sears!!
Why has no one followed up and tried to do what is professionally correct? Do we need to take other measures in order to get this solved?
Sears ought to be embarrassed!! We want this case solved, please.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $7000.