My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off.
After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me a courtesy payment to re-buy food. What ever happened to good customer service, especially such a large company as Sears. I would never buy from Sears ever again and I will encourage others to not buy from Sears.
I also bought a washer from Sears, so I spent nearly $2,000, but no compensation for all my food, and it wasn't my fault, they delivered a problem refridgerator.
Product or Service Mentioned: Sears Manager.