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We purchased a new Kenmore Elite French Door Refrigerator (model #795.72483.411) through SEARS 2 years ago June, 2016. The fridge experienced inadequate cooling and were told the sealants are bad. Minimum $1000 plus service repair bringing the cost to almost $2000! AND no guarantee that it will not happen again--possibility that it will!!!

How can a 2 year old product malfunction, actually the main component of a product--I mean the main purpose of the fridge is to cool.

This is ridiculous and made more ridiculous that the cost to repair exceeds the cost of buying a new replacement. We are now without a fridge for almost 3 weeks due to the poor product which you sell. No one at Sears cares, there is no mention of compensation because as usual, the warranty does not cover this component--even though it is an extremely important component of the product!

I am extremely disappointed that Sears will not and does not stand behind its products; as well as, you do not provide speedy, emergency refrigerator repair/diagnostics despite that is exactly what you advertise on your website--including assistance to replace. None of this occurred nor offered. A 2 year old fridge should not break down. A 2 year old fridge should not need to be replaced. A 2 year old fridge should not need a major component fixed/replaced. A 2 year old fridge should not cause your customer to be without a fridge for over 3 weeks.

Your company has completely failed both in product and customer service. To say I am disappointed is an understatement...utterly disgusted by Sears and its lack of customer service in helping solve this problem with my 2 year old Fridge.

Reason of review: Bad quality.

Monetary Loss: $2599.

Preferred solution: Let the company propose a solution.

I didn't like: Very poor customer service, I dislike the service repair from sears, Quality of repairmen, Wasting my time.

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Et_Tu_Brutae.User
#1520487

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both in personal safety and in making known consistent problems that Sears is well aware of, yet it appears that Sears and its reps seemed unconcerned with.Here is the link: https://complaints.consumer-action.org/forms/english-form/complaint_form/Complaint Form (also available en Espanol):"Send your consumer questions and complaints to our referral and advice hotline.

To give you the best possible assistance, we need your full name, city and state of residence, and daytime phone number. (See our privacy policy.)""If your complaint is of major consumer importance, we like to have the option of referring your name to the media (TV, radio, magazine and newspaper reporters). If you object to being contacted by the media, let us know and we will honor your request.

(See our privacy policy below.)"Thanks for permitting me to respond to your posting.J.J. Freeman (Jaina Spotted Eagle)

Debb343
#1517172

Oh my gosh! This is my nightmare today July 11 2018.

I have to wait until 16th for sears tech to come out, diagnose and tell me if it’s under warranty. Have to pay $80 up front of course. My elite was purchased in 2016, also 2 years old. Paid 2 other companies who came out within an hour of my call to tell me its a sealant issue and sears needs to fix, had to rent a fridge for god knows how long, lost most of the food and l live on small social security check.

I totally know where your coming from! If I hadn’t paid 2000 ( it was in sale) only 2 years ago I’d tell sears where to go!

FlagrantChinchilla
#1517019

I’m having the same problem. Technician came after 3wks to change condenser and compressor but leaves before actually fixing it.

Now I’m told to wait another 2 wks for someone else to come, mind you my father is elderly with heart condition and lots of meds that should be refrigerated spoiled. Never shopping sears again!

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