Sears
Reviews and Complaints
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Verified ReviewerSears sold a product that it doesn't stand for and protection plan that are not worth 2 bean's
Preferred solution: A working refrigerator and apologize
User's recommendation: Do not shop with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pinson, AlabamaMe Kenmore Elite Refrigerator is on its 3rd compressor in 3 1/2 yesrs
When I purchased my new sears elite Kenmore I thought I purchased a quality product. At $4000 they were not cheap.
I bought the five year service warranty and it was $800. I am now on my third compressor in 2 1/2 years. This is not normal. Sears knows its not normal.
LG. Is the compressor distributor and they know its bad. My technician left after the third compressor he told me Ill see you in a year or two. That just ridiculous.
As other people have stated you cannot get in touch with seers through the customer service Numbers. I am trying to contact him at this time to find out if we can put a different manufacturers compressor in the unit.
Two technicians have told me this alternative compressor would last and would not go out like the LG. Lost and looking for Hope.
User's recommendation: Don’t buy Sears Appliances! They are no where near the Sears of 15 years ago. Customer service is not their game, that’s for sure.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get in touch with seller
Preferred solution: Full refund
Regarding 3 rd party retirn
User's recommendation: 3rd party companies are providing the merchandize and there are no more Sears Department Stores. Use another retailer
Complaints
User's recommendation: Don’t trust sears
Warranty Service not honored.
Preferred solution: Full refund
User's recommendation: Will not recommend Sears at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaRefund still not received
User's recommendation: Use an honest company
Just not happy with Sears
User's recommendation: I do not know at this point
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ville Platte, LouisianaWill not answer phone. Have not received package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer$800 no refrigerator and no refund
- Everything about it
Preferred solution: Full refund
User's recommendation: Don't ever buy from sears
I received repair and no invoice or warranty was given
User's recommendation: Don’t use them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaDid not ship my item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carlsbad, CaliforniaNever contacted by customer service
User's recommendation: Don't order anything online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnrecognized purchased through my bank account
Preferred solution: Full refund
To pay sears credit card
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