Sears
Reviews and Complaints
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Verified Reviewer | Bloomington, IllinoisChecking on when I was getting the part I ordered
Ty Parkside Patio furniture cusions.
Return policy sucks
I tried to return 4 t shirts that i bought from sears a couple of days after the 30 days were up. I did not know they had this sucky 30 day policy when i bought the shirts.
I did not try tnem on because i have bought these same shirts before and knew (or thought) they would fit. They did not. They were made smaller than before. I toom them to the store with tags and receipt.
When the cashier told me i couldnt get a refund, i asked to exchange for a bigger size. She said ok. Then when she tried, she said they could only give me $2.99 for each shirt. I paid almost 3 times that much just 33 days ago!!!
So, i left with my shirts that are too small. Guess i will have to use a stretcher to stretch them out. I will never set foot in sears again!!!!!!!
Plus, i had to search everywhere for the cashier in the first place. This place sucks and i hope they go out of business.
WARNING! Do not shop sears/kmart
Poor customer service and warehouse management
Sears ignores their own delivery window!
OMG!
Extended warranty repair load of ***
Sears products and service warranties
Cancelled order but credit card not credited
Placed an order with sears.com for a stove and refridgerator on 7/6/17 and was told delivery was over 3 weeks which is a long time to go w/o a stove and frig. Called local sears hometown appliance store and they said they could get the items in 2 days so I called sears.com on 7/7/17 to cancel order.
Had to speak to 3 different people before they were able to cancel the order. They credited my card only $11.58 out of $1,570.
Now my cc bill is due and if I don't pay sears.com for cancelled items , I will have to pay interest on my cc bill next month. What is so difficult about canceling an order?
Avoid online layaway 's at sears.
I recently placed a layaway with sears and for some reason they just cancelef it. I was really confused beause I made all payments on time.
The time came to make my third payment I went online to make the payment and i saw were my layaway was canceled. I could not locate or talk to anyone online about this situation. I went into the store the next day. One of the sales association ask for my information and stated it was not showing.
I provided the layaway contract that i printed online when i first started the layaway. He called the manager that was in the store at that time he asked her what do they do about online layways. She stated to him to tell me that i will receive a check by mail in 3 weeks. Its been a year today never heard from anyone about this matter.
Times are already tough. What makes these people think we can just give them money. I will never do business with them as long as i live. They are a poor excuse for a business to rip customers out of their money.
I advise anyone dont do a layaway plan with them. No wonder some of their stores shut down.
Good for them . I hope they shut them all down.
Craftsman Tools
Sears - Christmas Tree Review
Do not shop at this Sears store. We purchased an artificial Christmas tree and had it shipped to a vacation house in a remote location.
The package that was delivered from Sears had already been opened and the tree had an electrical short and would not light up. It also had a broken branch. We just returned from our vacation house and brought the tree back to Sears in Everett. Andrew and Sinesh, the store managers, would not accept a return for a clearly defective item.
The total was $49.99. Andrew told me it made no difference that we had purchased thousands of dollars in appliances from them for a remodel over the last year. Andrew refused to refund our money and told me the defective tree will be in lost and found.
They most likely box it up and sell it again to someone else. This store has the worst customer service I've experienced from any retailer.
Horrible company
Sears and SpectrumSales - A total ripoff
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The reason that your shirts didn't fit is because Sears has outsourced it's supply of shirts from the Philippines where the men are alot smaller over there.
So, because you're too lazy to MAKE SURE YOUR CLOTHES FIT you blame the store? You had 30 days, your receipt said 30 days, the signs in the store say 30 days.
You are not some special case who gets what you want just because you think you deserve special treatment. No, 30 days is 30 days. It does not mean 31 days, 33 days, 35 days, it means 30 days. No more than 30.
Can that be put any clearer to all you people who feel so entitled that you don't think policies apply to you "just because it's a few days". Well, guess what, try telling that to the people you pay your taxes to. You think they would let your late fee slide?
Or your credit card company? Nope
I too believe Sears return policy sucks. Looks like Sears staff maybe be writing responses.