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Sears in Trenton, New Jersey - Faulty filters

I bought a Kenmore refrigerator model number 59672383411 after 9 months I replaced the water filter the original filter worked fine but I figured it was time for a new they set me replacement filters none worked water comes out with particles and brown after twelve filters doing the same thing and 3 service calls with the techs telling me it's the filters. Mind you when I put the old one back in water is clear called Sears many times and even though I have the protection agreement on the fridge they tell me nothing they can do its not covered so they screwed me good now I have a 2500 dollar fridge that I can't get ice or water from
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Review
#909209 Review #909209 is a subjective opinion of poster.
Product
Kenmore 72383 Refrigerator
Reason of review
Bad quality

Sears in Freehold Township, New Jersey - Refergerator

1.4
Details
Sears is the worst department to get things to get fixed with there dept. They give false info. I will tell my friends and co workers had horrible experience I had with them. THEY DONT LISTEN TO THERE RECORDINGS AFTER THEY TOLD ME everything is recorded They told me one thing and never except responsibilities for they recorded A person was very bad to me and they act if they dont care I will purchase nothing more from sears I have a dish washer and ref. But now I regret to say I will shop someplace else. I hope this review goes out to everyone on site.
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Review
#909074 Review #909074 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • No solution
  • Lack of product support
  • Delivery process outsourced and broken
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Sears Bad Reviews

Sears in Clay City, Indiana - Customer satisfaction and delivery

Ordered an upright freezer for delivery on Aug1,2016. Received email from Sears to pick up. Contacted them about delivery requested. They said " We' ll have to cancel the pickup order and reorder for delivery for Aug 26th between 3:15-5:15pm. 5:45 and no show. Called them and they said 6:15. 7:10pm still no show. Called again and they said "you're #10 and they are at #7 on delivery schedule. I told them that I would not wait until 8,9, 10pm etc for delivery. Requested Aug 28th morning delivery. They said "ok" it is scheduled for that date and morning. Guess what? You got it- no show again. I am livid! Called them and the new delivery date was Sept 3rd. I cancelled the order after calling 6 different phone numbers trying to get satisfaction. Sears has completely gone "down the tubes". I will never buy from them again and urge others to take heed as you will receive NO customer satisfaction as they so boldly advertise. Hope they close this ancient once American Icon for good as they are a pitiful excuse for a quality retailer. Anon but truthful
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Review
#908994 Review #908994 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Worst Service EVER - Want Nothing To Do With Sears EVER AGAIN

Long story short, it has been 4 weeks since i bought a gas cooktop from Sears. After 4 weekends of frustration (no installation, no shows, hung up on by cust service), I was in tears. It is very clear to me why this company is in trouble. They are horrible! We are returning our gas cooktop and will NEVER BUY FROM SEARS EVER AGAIN! Worst experience in my life! If you are considering buying from Sears, think again. Save yourself the stress, inconvenience and rudeness. In this day and age, there are too many other better options!
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Review
#908885 Review #908885 is a subjective opinion of poster.
Product
Cooktop
Reason of review
Poor customer service

Sears in Washington, District Of Columbia - TV Repir

I just called to get an estimate for a tv repair labor cost and was prepared to provide tv type and part number and price as stated from the Sears onsite repair part site for the likely tv problem. I determined the likely problem from the manual which provided the tv repair likely problem and time to repair the problem based on tv issues. Sears would not provide an estimate for labor cost. I kept hearing that a repairman would provide the estimate after they showed up. Unfortunately, I would have to pay the service call fee of $99. I had a previous in house Sears problem in which the repairman did not repair the problem and stiffed me for over $200 and I wanted all the facts and cost in advanced. I will call a standard tv repairman.
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Review
#908779 Review #908779 is a subjective opinion of poster.
Service
Sears Tv Repair
Reason of review
Pricing issue
Tags
  • Tv parts

Sears Customer Care Review

I had the same problem at the Superstition Sears in Mesa Az. I just wanted to exchange for a size up. Really didn't need attitude about their return policy. I realize they didn't institute the policy. To the counter help that day (8/27/16) a big wtf to Michelle and her little helper. I too will never shop at a Sears again.
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Review
#908360 Review #908360 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Sears in Panama City, Florida - Poor Customer Service

On the 26th I had an Electrolux front loader dryer and washer delivered. The delivery people were careless and damaged the dryer. At that time we refused delivery so they took the washer and dryer back. I received a call from delivery to set-up an new delivery for 9/3/16 on 8/27/16. A few hours later they left a voicemail for me to contact them and the rep stated it can't be delivered till 9/7/16 so I scheduled it for the 9/10/16. Needing my washer and dryer I decided to go back to sears to stop delivery and purchase another brand so I can have it delivered earlier. They informed me it stated I received the washer and the dryer was return therefore I showed them the form where we refused delivery for both. While waiting to get this solved the same set that was delivered was put in the scratch and dent. I reached out to delivery and they informed me they would email the warehouse to have them show it in the computer it was returned so I can get the credit back on my account to purchase another set but will take 2-3 business days. I reached out to sears credit card to do a dispute and they informed me it can take up to 45 day. Hence I am without a washer and dryer and a balance on my credit card. I am appalled at the Customer Service.
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Review
#908314 Review #908314 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears - Payment decline Andalusia AL.

2.7
Details
I called yesterday to ask if they took money orders for payment on acct# they said yes cause they don't take credit or debit cards! YET THEY HAVE A CARD READER??!! Today I went with western union money order to make my payment (SHE TOLD ME THE TOOK CASH OR CHECK ONLY) really I don't have checking acct# and I hardly carry cash with me this makes 3 times I have had an issue with sears and its people being rude. I always thought a money order was as good as a check,but its worse when they tell you SURE ITS OK & the next day its not err. It does takes gas to get there..What happens when you have a card machine for looks I guess and they don't want my payment cause its not what they want(I THOUGHT THE CUSTOMER NEEDS CAME FIRST)Something needs to be done !I'm goin else where to get better service and where the first thing you here is not (you here to make payment..) really not how may I help you/more training I think! They cant even look your acct# up by name or ssn have to have that bill paper...I'm done!!!
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Review
#908302 Review #908302 is a subjective opinion of poster.
Cons
  • Payment options and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Payment Issues

Never buy Kenmore elite washer with Sears

Just bought Kenmore elite washer 1 month ago and it started shaking, called Sears to fix - long story short. There service man came and made the issue worst. After he left couple loads later the washer was still shaking and on top of that would not power on. Then, they tried to blame it on us and try to charge for fixing the washer. The washer is awful and Sears service is sooooooooooo awful. Never buy Sears! I can't believe I have a brand new washer that is not working and Sears will not do anything About it. I will never buy anything from them again
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1 comment
Anonymous
#1289424

I just bought a Kenmore washer in December. I had to go out of town and when I came back and found out the washer was very noisy and shaking, it was one day too late to return the washer.

It is VERY noisy and I have a feeling it will not be working much longer. I also will no longer buy a washer from Sears.

First time this has happened to me in over 30 years! I'm very disappointed.

Review
#908299 Review #908299 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality

Repair of Dryer under Sears protection plan

I have never been treated so badly or stressed over the repair of my Dryer which quit the week of the 8th August , called for appointment waited a week on it only to find it was outsourced to another company.A non Sears Technician came and that was the end of my service after numerous calls to Sears was always promised a call from this outsourced company but never received one .Then this company changed a appointment to one not convenient to me but did not call to find out .I was assured that today 27th August a Technician would come Sears confirmed this appoinment for me , but did anyone come no I have been a Sears customer for years and this is the most disgraceful way I have been treated , every time I talked to a Sears associate I am told there is nothing they can do as my repair was outsourced to this company GKB and no Sears Technician was available for Dryer repairs ...this is ridiculous and I will never buy another appliance again from Sears especially if they cannot do something about the companies they outsource to
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Review
#908214 Review #908214 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Repair time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution