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2.4
Details
Sears - Top Loading Washer Exploded & Customer Service from ***
Sears - Top Loading Washer Exploded & Customer Service from ***
Sears - Top Loading Washer Exploded & Customer Service from ***
On August 1st I was washing some sheets. The machine became unbalanced and instead of turning itself off, exploded, took out part of the wall, took out the dryer next to it. It literally blew it's top off. Many friends describe it as looking like someone dropped a...
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Review
#906390 Review #906390 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Cons
  • Foreign customer service
  • Lack of professionalism of staff
  • Every aspect of the company since the incident
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
I want the washing machine replaced without further headache and the dryer either replaced or repaired. We will take care of the damage to the home.
Tags
  • Sears Recall
  • Exploding Washing Machine

Sears - Kenmore Water Heater Review from Pismo Beach, California

1.7
Details
My water heater failed 8 years before the warranty is up. I called Sears service department. It took 3 days for someone to come. He was late. Then they didn't have the part that was needed to fix it. The technician said he would expedite the part, but it is 5 days later and still hasn't come. I have now been without hot water for 9 days. I have called at least 5 different Sears phone numbers, and mostly I was put on hold or talked to by some Indian person who had no desire or ability to get the part or technician here sny faster. Also talked to the store manager, who also was unable to get someone to fix the problem. Oh, and did I mention that they say the part is under warranty, but the labor to fix it is not? Still no working hot water after 9 days, and no clear date when it will be fixed.
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Review
#906090 Review #906090 is a subjective opinion of poster.
Product
Kenmore Water Heater
Reason of review
Warranty issue

Sears is the worst place to buy anything

Bought a Samsung washer and dryer from Sears. Within 1 month, the washer flooded our floors and stopped working. Had the technician out 5 times with an additional 5 missed appointments with no phone call or any notification that the technician would not arrive. Called Sears many, many times with no resolution of problem. Got rid of the washer and bought a new one at another store, of course different brand. Will NEVER buy anything at Sears again. They are the absolute worst!! Their downhill slide is obvious. We just bought a new home and will be purchasing all new appliances.....but never from Sears....they deserve all the complaints that are recorded.
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Review
#905912 Review #905912 is a subjective opinion of poster.
Product
Samsung Electronics Washing Machine
Reason of review
Bad quality

Sears in Seattle, Washington - Water damaged on my brand new home

Bought refrigerator, washer and dryer from sears. The delivery team that delivered and installed failed to do the most standard and basic thing on installing a washer, they failed to apply or check that the hose for the hot and cold line did not have a rubber gasket. This happen late may 2016 after we have moved in. Two weeks later, my wife almost slipped on the floor from the water leaking from downstairs ceiling. I thought it was an plumbing issue, because it was a brand new home, so I contacted the builder and they came out right away to assessed the situation. They found out that the water was coming from the hose line where it was connected on the faucet. When they found out Sears had installed it they left. I contacted Sears, explained what had happened and there claims department put the blame on the delivery team. They said she will contact them and they will get back with me. I understand that it was their delivery's team fault, but it was still SEARS contractors, why do I have to deal with the delivery team that they contracted. I should have gotten reimbursement from Sears and they should of came after their own delivery team. I decided to have my ceiling fix out of my own pocket, since I know It wasn't going to be fix in a timely manner, after waiting couple of weeks. Who wants to walk in to their brand new home and have to see *** in the ceiling everyday. Contacted by XPO logistics which was the delivery's teams claims department. After all the evidence was presented, a Mr. Vega a rep stated it will be 7-14 business days for my reimbursement. 22 business days later no check, so I decided to email him back. He looped the issue to a manager and got back to me, with an apology, stating my claim has been suspended due to incomplete info, mined you these guys has my full contact information. Why was I not contacted to let me know what was going on. I was again looped to another claims manager and told me that they will have to send out a released form before they can released the money.. Again I asked on the email, why was I not made aware of this released form from the beginning, no explanation. I got the released form on my email and reviewed it. I emailed them back few times and told them that the amount on the released form they reimbursing me was inaccurate. Days later no reply.....So hear I am it is now 8-21-16 and still no contact back from XPO and still waiting on the revised released form.... How frustrating... Oh and I forgot to mention the Delivery Team Company, it is Borthers Delivery LLC. All I have to say is I believe in karma, these guys never even contacted me to apologized for damaging my brand new home.....I will add photos and and videos later on...
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Review
#904636 Review #904636 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Reason of review
Problem with delivery
Loss
$1563
Preferred solution
Full refund
Tags
  • Dishwasher leaked

Never Sears Ever Again

Similar experience as this person, only with refrigerator. One customer service agent said he could refund my money and remove the ice making hose and I said, "That would mean the ice maker would be completely worthless and a waste of money" and his response was, "yes it would, but you'd get $10.00 back." Nice customer service qualities. Then, I received confirmation that the deliver would arrive between 9 and 11. It never arrived. Apparently, there was some sort of hitch... with the ice maker. The *** customer service rep. probably had something to do with it. As the other no longer Sears customer's experience went, I was on the phone for over an hour and spoke with five agents and I also did an online chat after I spoke to the $10 ***. I was quoted the wrong price and charged more than the quote and that's when I was connected to the $10 ***. He kept saying he could go over the charges with me and I can see it with my own eyes, what I wanted to know was why was I told the wrong price. He never apologized. So, YES, I TOLD ON HIM WHEN I COULDN'T TAKE HIS *** ANY MORE. I had had enough and then it didn't end there. Sears just kept on going and going and going with their insults. NEVER EVER, EVER AGAIN! NEVER! I will pay a ton more than to deal with Sears again. NO THANK YOU! However, the delivery guy was nice. I was told he was a Sears employee, when in the past they were not. He told me he WAS NOT A SEARS EMPLOYEE! What do you believe? The fridge isn't as nice as the one taken away, there is no light in the freezer, it appears to be a refurbished model, but it works, but so did the one that was taken away. The only thing was the gaskets were coming completely off the freezer and the refrigerator and it was 18 years old. Thank GOD, that's over with, so far, but no one told me that it was used model and it had no light, I thought that was standard and lies about the employees, who knows what to believe, but one thing for sure, NEVER EVER, EVER, SEARS EVER AGAIN. Similar experience as this poor customer: "Just got off the phone with Sears Home Delivery.Total of an hour and a half of my wasted time, spoke with 9, yes, NINE customer service representatives: Alex (male), Ishbell, Kimberly, Colleen, Alex (female), Danny, Jessie, and Deborah (the most helpful as she was the last). NEVER got in touch with a supervisor although I asked six agents to connect me. Got disconnected TWICE. All I am trying to do is understand why a patio set I purchased on June 6th, to be delivered on June 18th, has not been delivered yet!!! Then Deborah tells me it is out of stock. NEVER was told that by Sears. TERRIBLE. Will NEVER order from them again. DONT WASTE YOUR TIME OR MONEY. Not worth the aggravation."
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Review
#904606 Review #904606 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Avoid Sears

1.0
Details

Update by user Aug 21, 2016

Just when you think it could not get worse, it does. They called to deliver the conversion kit at 10:00 Saturday night which I said was too late.

I asked to send it with the dryer when the installer picked it up Monday morning. I was told that was no problem. All along I told them that Monday at1:00 was th deadline for delivering and installing everything and that without the dryer I would not take the washer.

Instead of course they carted away my working washer, installed the new one and now called me to delay the delivery of the dryer and conversion kit. I told them all along I would not permit them so now I have cancelled all orders after days of lies and aggravation and they will have to locate and reinstall my old washer since I refuse to pay for any of their problems .

Original review posted by user Aug 20, 2016

I needed to replace a dryer and thought Kenmore would be reliable. Sears promised me two day delivery and installation. When I discovered through the installer that I needed a gas conversion kit,which I had not been told,I had to cancel the delivery. I proceeded to spend 2.5 hours on the phone to the installation and delivery dept. which is located in The Phillipines . They convinced me to try again and write another order . They promised everything would be delivered the same day. Of course that never happened. I explained I did not really need a washer and would cancel it if the dryer with the conversion kit were not delivered that day as well. Of course that never happened. They said the washer would come with the conversion kit. Of course that never happened. They installed the washer and still no dryer and no conversion kit. In between I probably spent at least ten hours talking to people in the Phillipines who have no connection to anything that happens in this country. They basically are phone babysitters, trying to put out fires for the all the gross incompetence of the company. The trucker said he would go back and deliver the conversion kit tonight. Of course that never happened. The only people who were honest and attempting to help were the installers and they do not work for Sears. They at least told me what I need. I am now waiting for the callback from a manager in the Phillipines who said he would call in an hour. That was hours ago. It is very sad what happened to this company that used to be a respected American business.Now it is a mockery. If you just want to waste hours venting anger then try Sears. If you want to buy appliances try any other place.
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Review
#904433 Review #904433 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Whole process
  • False promises
  • Customer support
Reason of review
Absolute incompetence and lack of any customer service
Preferred solution
Let the company propose a solution

Manager Review

1.0
Details
Sears tire manger lied to us about tires we ordered out of the Sears store on Friday made a apointment for Saturday at 11:00 no tires ever showed up could not tell us when they would arrive not good service at all this was in Odessa Texas we will not go back
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Review
#904252 Review #904252 is a subjective opinion of poster.
Service
Manager
Reason of review
Poor customer service

Sears in Pittsburgh, Pennsylvania - Air Conditioning Replacement - Project Consultant Wrong

We needed a new air conditioning unit. the "project consultant"aka... salesman came out to do his pretty power point presentation and spent 2 hours at our home, promised installation for Saturday of the same week. They sure did show up and left 10 minutes later because the specifications were incorrect. So in the dead of summer and 90 degree weather, here we sit with no air conditioning and sears of course is not wrong. it is the previous installation and duct work. What is the point of coming out, spending hours at our home, doing measurements and not taking the duct work into consideration if that is part of the key element for the work???????
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Review
#904151 Review #904151 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
incompetant employees
Tags
  • Sears And Terrible Searvice

Sears Refrigerator Repair Review

Aweful business practice. Waited for a service tech to come fix my fridge. Waited 3 days for appointment and nobody showed. Wasted 8 hours, was told 4 times that somebody was still coming. The best they could do is reschedule in 3 more days. No thank you, will never purchase products or warranties from sears again, and i planned on buying a Kenmore elite from sears for our new house.
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Review
#903933 Review #903933 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Sears in Edgewood, New Mexico - Beyond pissed

had an appointment yesterday i waited till 5 pm no body! i call and they say the system has crashed and no one is coming, really?!!! so i call to get another appointment and im put on hold for twenty minutes and they pick up and hang up, im beyond pissed and will never ever shop at sears again i will tell people how awful you are your service is despicable, im a hard working business owner and would never treat people the way you have these past two days. i cant even make an appointment on line because there is no option for a water softener. oh and the chat does not work either
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1 comment
Anonymous
#1203117

I am having the same problem. Only my repair person came out on August 18 and stayed for 3 hours staring at his device hoping for the system to come back online.

I had waited for this appointment for more than two weeks and it took me more than 6 hours of fighting with Sear's "customer service" to even get the right guy out... he called me again on the 19th and told me that the system was still down and that I was going to have to schedule a new appointment on my own. I asked him if he remembered that it took me hours of emotional *** from the sears representatives before I could even get the appointment on the 18th.... he apologized but this morning I have started the run around again with Sear's belligerent employees.

Shoot me. Just shoot me.

Review
#903869 Review #903869 is a subjective opinion of poster.
Service
Sears Technical Support
Cons
  • No one to help no show
  • Horrible customer service
  • Being lied to
Reason of review
no show, no care, no answer phone no help at all
Loss
$200
Preferred solution
Deliver product or service ordered