Sears deliberately, as a part of corporate policy, extends the time YOUR money remains in THEIR bank account.I presented a legitimate return.
They accepted it, and told me to wait 7 to 10 days. No refund cleared my bank [I used a debit card] and 10 days later I called. I was told different excuses by different people, 7-10 BUSINESS days" and "7-10 days for us to process PLUS 7-10 for bank to process" "we are sending you a check" [which also has a multi-day float] "we sent the check to the delivery address, although we have your home address". After 30 minutes of being passed around, I asked for the supervisor, who, I was told "on break".
I had no choice but to leave my number. I missed taking the call when it came in. The message did not address my question. I called back, and asked for the supervisor by name.
Their phone system hung up on me. Although they are rude, I was never agitated.
This return is in the thousands.It is 12/12, I need the money before Christmas, Sears is Scrooge.
Monetary Loss: $2100.