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Short Review on August 10, 2016

1.0
Details
I replaced a broken crisper drawer with Sears today and was dumbfounded to know it cost 117.00 really this probably really cost .50 cents come on hey it get it together.
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Review
#898341 Review #898341 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears in Tampa, Florida - No accountability

The salesman at the Sears store referred us to "their" website to purchase a surveillance system. Turned out it wasn't Sears and turned out that Sears does not stand behind its customers. Defender (the company that sent us the system) admitted it was defective, they admitted it was timely returned. After weeks of requests they refunded our money but wanted our credit card to refund the shipping. Seriously? I am going to give someone who tried to rip me off my credit card number? They refunded the purchase price, clearly had access to Pay Pal, but no refund so I’m just out $30.00 and the part that makes me maddest is that we thought we were dealing with Sears. No idea they’d subbed this product out and disappointed that Sears is not standing behind it’s customer.
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Review
#898040 Review #898040 is a subjective opinion of poster.
Cons
  • Misleading representation by sears
  • Refusal to refund without strings
Reason of review
Poor customer service
Loss
$26

Sears in Leominster, Massachusetts - Missed appointment while home.

2.0
Details
Our refrigerator stopped working over the weekend. We contacted Sears on Monday to get a repair man to come over, and scheduled an appointment for Tuesday between 8 am and noon. They said we would get a call before he got here. We got NO call. My wife and dog (who barks at every noise) where home the whole morning. I had an errand to do. When I got home there was a note saying he was here and gone. Now we will have to wait until Thursday (2 more days). It's August and we have no way to keep food cold. I talked to a supervisor who told me that the repair guy will get a coaching. I'm sure they will have a good laugh about it.
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Review
#897348 Review #897348 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • no calls
  • Left Quickly

Sears in Springfield, Massachusetts - Warranty on products sold at Sear's!

1.0
Details
Do not ever buy any product from Sear's because the store does NOT honor any warranty on any products they sell! I bought a Hoover Windtunnel bagless vac because of the 5 yr warranty! Motor burnt out 3 yrs, was replaced. Vac overheats and shuts off! Tell me to go back to repair service! Sear's does NOT take care of their customers! May as well throw your money down a sewer as to buy any product from Sear's! They will not take it back nor will they give you a new replacement on a defected product! Sear's should be closed down because of ripping off the customers! Have cut up my Sear's Card!
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Review
#897273 Review #897273 is a subjective opinion of poster.
Product
Hoover Uh72400 Vacuum Cleaner
Cons
  • Awful
  • Service
Reason of review
Warranty issue
Loss
$150
Tags
  • repair failed

Shoes Review

2.5
Details
The worst return policy ever!!! Don't shop here
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Review
#897111 Review #897111 is a subjective opinion of poster.
Reason of review
Order processing issue

Sears Kingsport Town Center - Not safe, let men walk in on little girls in dressing rooms.

1.0
Details
*** WARNING*** Friday August the 5th my wife and 3 daughters went to sears to shop for school clothes. As my wife and 2 younger daughters (both in a stroller) stood at the entrance of the WOMEN'S dressing room my 13 year old daughter went in to try on a shirt. A middle aged/older man walked right past us and went in behind her. I almost lost my mind. I did not know what his intentions were. I proceeded to get the store manager Courtney and told her about the incident. She had the attitude of "oh well", all she said was sorry it happened. I asked why he was allowed to go in there and she told me the men's dressing room was broken. How do you break a dressing room? I asked her why there was not a sign up and her reply was "that would be discriminating". I asked why nobody was watching to make sure a male didn't go in on a female, she said they "tried" to watch and it wouldn't happen again. My daughter was not harmed but she is mortified. Before you decide to go in Sears ask yourself a question... If your wife, daughter, sister will be safe in the dressing room or will they let anyone wander in. The next time someone may not be fortunate like my daughter. In today's society we have pedophiles everywhere. Who will be the unfortunate victim that gets raped, molested or worse because is to incompetent to protect their customers? I hold the Manager Courtney and Sears responsible for this incident and I hope my message gets out to everyone for safety reasons. Take heed, this is no joke.
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Review
#896784 Review #896784 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Personal Safety
Tags
  • Town Center

Sears Delivery Service Review from Schenectady, New York

2.6
Details
Worst coustomer service even the manager was rude over the phone.i went to the store in colnie mall bought a refrigerator sale person the the product will be deliver at my home on saturday and it didnt came no one call me ,i then call the delivery company they said they did not have any record of my purches call the store they said that lg had a delay no one inform me i lost 200dollors of food because of this
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Review
#895820 Review #895820 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Sears in Fort Myers, Florida - Horrible Service

1.0
Details
We had to re-schedule sears repairs 3 times to fix our Samsung wash machine! They gave us a window of 8-12, then, noon comes around, and no one shows up. So we checked the online scheduling system to see what happened and they change it, without informing us to 1-3. Stayed until 3 and had to leave for work...they FINALLY did show up that first day at 3:30 and left a note. I called to reschedule 2 more times, only to wait ALL DAY, no one shows up or leaves a note. Rep on the phone apologetic however I wasted 3 days waiting for this company to fix my wash machine. TOTALLY UNACCEPTABLE! Finally after the third time, we gave up and went with another company.
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Review
#895767 Review #895767 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Technical Support Review from Arnold, Missouri

I would like to let everyone know how disappointed I am with the Sears company and the repair department. When you spend your hard earned money on something you expect it to last for years. 9 months and parts are burning up. I understand that sometimes things break,but when you call the repair service department and they tell you that it will be weeks before they will be out to repair it. Then when the repair technician comes out knowing the model and serial number of the product, he is going to repair ,they should have the parts and pieces on their truck so that he doesn't have to tell the home owner. Oh I'm sorry I don't have the part on my truck to make the repair, I have to order it and then come back out to make the repair that the home owner has already waited more than 2 weeks for and now has to wait even longer. That is not a very good way to do business or even run a business. The let down of owning a Sears/ Kenmore product which is what I had previous has now been the biggest let down. You need a back up plan,for customers that would have to wait that long. Ridiculous!! I now know why the company Nation wide has and continues to be plummeting down hill!!!
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1 comment
Anonymous
#1197499

Yes the same thing has happened to me. Repair man ones out and then leaves get part ordered and takes 3 weeks and the day he is supposed to cone and install it and get phone calls asking me if I received the part, tell them it was to be delivered to them and it was shipped to SeArs and then was told I have to pick up the part, which is 21/2hour drive from me.

Then they said they will reschedule my appoint for he following week, 18 of August, then get text that rescheduled for be 25th and then another test that it is 18, I believe they have no idea get there are doing. So asked what about tomorrow news told full.

Never again will I buy, go to or nothing to do with Sears again. No wonder they are goi g broe and the mentality of k mart

Review
#895554 Review #895554 is a subjective opinion of poster.
Service
Sears Technical Support
Reason of review
Poor customer service

Sears in Livonia, Michigan - Customer Service

2.8
Details
To Whom It May Concern: On July 6, 2016, my husband and I came to your Livonia store located on 7 mile to purchase a mattress. My mother informed us that weekend that they were on sale and we were in need of a new one. We purchased a King Beautyrest Platinum edition mattress and two box springs. The delivery was scheduled for July 16, 2016. Jerry was our sales associate that day. On July 12, 2016 we came to the store and spoke with Jerry again. I informed him that I know longer needed the box springs and wanted to return them. He attempted to return them; however was unable to do so stating there was no return barcode. He then called the store manager, Rich Cunningham and informed him of what we wanted to do. Mr. Cunningham advised that we would have to return the whole order which would delay our delivery and to just refuse the box springs when they came for delivery. On July 16, 2016 the delivery truck showed up we informed them we are refusing the box springs and only wanted the mattress. We took delivery of the mattress and waited for our bank account to be credited. On July 21, 2016 I contacted the 800 number on the paperwork given to me with my receipt stapled to it regarding my refund of $340.00 plus tax for the refusal of the box springs. The customer service lady informed me it could take up to 10 days and to give it till July 29, 2016. If it is not received by then she advised me to contact the warehouse and provided the contact information. On July 28, 2016 I contacted the warehouse and was informed that the money had been credited to the store of original purchase and I need to contact them. I contacted the store and asked for Mr. Cunningham. I was told by Lori the Assistant Manager that he had gone home for the day and would not return until Monday. She then attempted to help me. From the time she answered the phone she had an attitude in her voice as if I was bothering her. I proceeded to tell her the story and expressed my irritation and the lack of customer service I was receiving from her store and she stated it’s a warehouse issue. I then stated to her I called them and they advised me to contact the store of original purchase. She took my information and stated she would go to the mattress department and call me back. About an hour later she called me and stated that she contacted the warehouse and spoke to Max and an escalation ticket regarding my refund had been submitted and I should hear from him within 48 hours. I once again expressed my irritation that I as the customer had to contact Sears for my refund. She stated again it’s the warehouses fault not Sears. I stated to her that Sears is who we purchased the mattress from and Sears is who has contracted out the delivery service and warehouse to complete the sale so how it is not a Sears issue? She then stated. “I have done all the work for you” there isn’t reason to be upset. I then stated you should have done the work. You are an employee of Sears and I am the customer. I shouldn’t have even had to call and “find” my refund. This is the worst customer service I have received in years. For Lori to be an Assistant Manager I am appalled at the individuals you have chosen to hire. Not once did she apologize for my inconvenience or their mistake. Not once did she show any empathy to the situation at hand. She was rude and very disingenuous. The warehouse employee I spoke to also acted as if I was bothering him. To say the least I am disappointed and will take my money elsewhere. I will also be sure to share my experience and disgust regarding Sears with family and friends. It is now August 5, 2016; 3 weeks after the delivery of my mattress and the decline of the mattress boxsprings and my money has still not been refunded to me. The warehouse blames the store and stated they have my refund. I spoke with Reese a manager at the delivery center and they stated the store has been issued the money. She calls the store and speaks with Terrence and is told she will contact me with an update. No one is taking responsibility for this and they continue to give me the run around. I have never been treated so rudely at a merchant in my life. Something so easy is not getting accomplished and they continue to act as if I am bothering them. Thank You, Mrs. Werts
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Review
#895177 Review #895177 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
no refund
Loss
$340
Preferred solution
Full refund
Tags
  • Horrible customer experience
  • Return Box Springs