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Kenmore Grill Review

1.2
Details
Warranty service BS with Sears Just had a service call on a 5 year warranty program on grill and Sears says because it is Rusty we will not honor your warranty I can see why they're about to go out of business
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Review
#899457 Review #899457 is a subjective opinion of poster.
Product
Kenmore Grill
Reason of review
Warranty issue

Sears in Hendersonville, North Carolina - Consumer Service

Placed an order, paid and money was debited from my bank account. Received confirmation and delivery date with promise of phone call night before scheduled delivery. No phone call. Called four different "Customer Service" numbers and finally learned that a hold had been placed on the order, but no reason was found. No idea when the issue would be resolved, but I should still call yet another number????? After two additional phone calls, the order was cancelled, I think. Money has not been credited yet to my bank account. Any wonder Sears is dying? Lost me for good.
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Review
#899420 Review #899420 is a subjective opinion of poster.
Product
Microwave
Reason of review
Order processing issue

Sears Customer Care Review

2.2
Details
I had a receipt and Sears would not take items back that were never worn with the tags in place. They said it was past 30 days. I had the receipt and it had been 40 days from purchase. I am also a long time Sears shopper and I will never purchase again from them!!!
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Review
#899349 Review #899349 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears in Woodland, California - They only say what you want to hear!

They only say what you want to hear! I purchase my first Fridigaire Gallery 7/15. Called on had it replaced do several loud noises. So the second on was delivered, and so the nightmare begins. After receiving the 2nd fridg. the freeze size was warp would not hold shelf or basket. Water dispenser and ice maker would dispenser would come on without anyone there. So, after fighting with them almost 10 mos they finally got someone who knew how to complete there job. But, the story hasn't ended the delivery company they chose was another nightmare, it took them almost a month and 1/2, with the 1st deliverly of the item being a dented and mared refg. The 2nd delivery appiontment date was a call to let me know that they be at my home is 10 min but that the refg., was stratched and missing the bottom vent. The 3rd delivery was took the longest I had to call to fine out what was going on with the refg.There response "OH! it's here what date would you like it delivered" They delivered it but would not take the front door off hinges or connect or set up refig. even thou they had instruction to due so! 3rd freezer is a ICE FOLLIEI have to defrost it once a week or I cannot get to any of my food items, as they are ingulf in ice. I have been told that they are replacing it and that a company will be calling me that has been 3 weeks. Now the ice maker is making a loud noise I have to shut it off. So no water or ice maker. Just great!!! I have ask for my money back or upgrade at there expense, but do u think they care heck know. I'm going on my 4th darn refrig you think they would get the message. I know I have! As has many of my co-workers, family, friends, and whoever I can pass this sad product and not to mention the company that says they stand behind they product. the only thing they stand behind is there bank accounts!
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Review
#899347 Review #899347 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Nice salesman
Cons
  • Lies of warrenties
Reason of review
Problem with delivery
Loss
$1500
Tags
  • Horrible customer experience

Sears - DON'T GIVE A *** ABOUT CUSTOMERS HOMES

2.8
Details
Delivery was scheduled 2:30 to 4:30 after waiting 2 hours for them to arrive @ 4:35 I called delivery customer service telling them the delivery still hadn't arrived nor did I get a phone call stating it had been delayed. Of course, customer said they were sorry for the delay & I would be getting an email where I could express my concerns (NO EMAIL LINK HAS ARRIVED). After they finally arrived they were in such a hurry they damaged the corner of the wall removing the paint & sheet rock. After they left I walked into my room only to find they left small packing items etc. all over my room. Didn't realize I would have to cleanup after delivery my self. DON'T PLAN TO PURCHASE ANYTHING FROM SEARS AGAIN!!!! No wonder no one shops there & they are having to close stores.
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Review
#899208 Review #899208 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Nightmare
Cons
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Sears Worst Customer Service

Sears is horrible!

1.0
Details
We have a gas dryer needing a coil, they came out to diagnose, ordered the part, part never came, wonder if they even ordered it, but this part was on another sears truck they just didn't bother to get it from another truck. We had been on their schedule for service for a week and then suddenly they weren't coming. The lady I spoke with was rude and arrogant, worst customer service experience. She was arrogant, rude and basically could have cared less, that's the problem with Sears...no service mentality, these people are incompetent, needing basic education is asking too much apparently. Never shopping at that store again, there are other more deserving stores where we will spend our money.
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Review
#898948 Review #898948 is a subjective opinion of poster.
Service
Sears Technical Support
Cons
  • Refusal to fix the problem and lack of caring
Reason of review
Poor customer service

Sears in Port Monmouth, New Jersey - No exchange/ store credit, after 30 days. Sucks

I bought a few clothing items at Sears Store. After going home I realized that there are not pleated. I kept them just over a month. Not even tried. When I tried to return, Sears says NO returns. I requested at least for store credit, so that I can buy another item. Manger said they do not give store credit or exchange! Manager said notices are everywhere. When I asked, she showed fine printed page pasted on her counter, where no customer can really see it. Nowhere big notices of such strict policy. On the invoice it says "most items.." not "ALL items". It very bad policy not to exchange or give store credit. Very dissatisfied. While I am talking two of the customers, said that they are NOT aware of such strict policy. Sorry, NO MORE SHOPPING AT SEARS. Sears must be losing a ton of customers. No wonder sales are dropping every qtr.
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1 comment
Anonymous
#1198224

I too had shoes over 30 days,never worn,no refund,no store credit,no shopping at Sears no more.

Review
#898813 Review #898813 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Short Review on August 10, 2016

1.0
Details
I replaced a broken crisper drawer with Sears today and was dumbfounded to know it cost 117.00 really this probably really cost .50 cents come on hey it get it together.
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Review
#898341 Review #898341 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears in Tampa, Florida - No accountability

The salesman at the Sears store referred us to "their" website to purchase a surveillance system. Turned out it wasn't Sears and turned out that Sears does not stand behind its customers. Defender (the company that sent us the system) admitted it was defective, they admitted it was timely returned. After weeks of requests they refunded our money but wanted our credit card to refund the shipping. Seriously? I am going to give someone who tried to rip me off my credit card number? They refunded the purchase price, clearly had access to Pay Pal, but no refund so I’m just out $30.00 and the part that makes me maddest is that we thought we were dealing with Sears. No idea they’d subbed this product out and disappointed that Sears is not standing behind it’s customer.
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Review
#898040 Review #898040 is a subjective opinion of poster.
Cons
  • Misleading representation by sears
  • Refusal to refund without strings
Reason of review
Poor customer service
Loss
$26

Sears in Leominster, Massachusetts - Missed appointment while home.

2.0
Details
Our refrigerator stopped working over the weekend. We contacted Sears on Monday to get a repair man to come over, and scheduled an appointment for Tuesday between 8 am and noon. They said we would get a call before he got here. We got NO call. My wife and dog (who barks at every noise) where home the whole morning. I had an errand to do. When I got home there was a note saying he was here and gone. Now we will have to wait until Thursday (2 more days). It's August and we have no way to keep food cold. I talked to a supervisor who told me that the repair guy will get a coaching. I'm sure they will have a good laugh about it.
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Review
#897348 Review #897348 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • no calls
  • Left Quickly