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Ordered a new set of mattresses on Labor day with a delivery date of 9-10-16. Received a called on 9-9-16 stating that my delivery time would be the next day between 11:45 and 1:45. I got up early so I would be ready to receive the delivery. By 4:00 p.m. still no...
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2 comments
Anonymous
#1211524

I had the same problem, but two days in a row. I canceled the order.

I will never buy another item from Sears. They suck!!!!

We filed a complaint with the BBB and the state.

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Review
#916518 Review #916518 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
1.0
Details
Sears - Usps Shipping Service Review from North Las Vegas, Nevada
Sears - Usps Shipping Service Review from North Las Vegas, Nevada
Sears - Usps Shipping Service Review from North Las Vegas, Nevada
Sears - Usps Shipping Service Review from North Las Vegas, Nevada
The worst online ordering experience of my life. See my posted pictures. My order I placed through Sears.com. The package came in damaged due to improper packing inside the box. The USPS had to wrap the box in plastic to contain the leak. When I called Sears, whos...
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1 comment
Anonymous
#1258847

Ouch! That's ridiculous. I used to work at Sears a few years ago and one thing I ALWAYS told people when I was helping them order online is DO NOT order from a third party or what's called "Markeplace." Returns can't be done through Sears and just like you experienced, vendors give you a hard time.

Review
#916467 Review #916467 is a subjective opinion of poster.
Service
Usps Shipping Service
Reason of review
Problem with delivery

Sears review in North Andover, Massachusetts: Lets addd to the list !

Purchased washers dryer combo for new laundry room designed for ease and efficiency while caring for elderly. It has been a devastating experience which has cost time, money and humiliation when attempting to work with Sears on resolve. It was not shared with us that many computers use this stacked new model so tech suggested placing of items, soap, ... early this year it became even more difficult when heath issues for both of us stopped my calling and noting the deficiencies. Yes a laundry mat was easier so they send $50 check which I never cashed. Our water bill never was so high! The clothes came out tangled and wrinkled to where you HAD to put in dryer... our Maytag in basement does a better job all around. We cannot go downstairs so a bedroom was made into laundry upstairs and we tried to minimize space, so the smallest stackable. My first year of ownership has expired so its the laundromat. You had to have 4 visits from techs first year to really get service.
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Review
#916099 Review #916099 is a subjective opinion of poster.
Product
Washer And Dryer Combination
Reason of review
Bad quality
2.9
Details
Don't buy from Sears online!!
Don't buy from Sears online!!
Sears Marketplace. .Buyer Beware!! I paid S.E.G. (Survival Equipment Gear)Sears marketplace dealer. Thru Sears online site. $59.93 for a order. They sent me the wrong order. I paid $ 6.85 to ship the wrong order back. They finally gave refund of $29.99-which is only...
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1 comment
Anonymous
#1418322

Don't buy from Sears.........PERIOD. The local mall store is no better.

Review
#915823 Review #915823 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • No one could help
  • Service and want everyone to know it
  • Never received product
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Full refund

Sears - Eyeglasses Review from Vandergrift, Pennsylvania

3.0
Details
Purchased two pair of eye glasses at Sears optical in Greensburg, PA. The distance prescription was completely wrong and the glasses were replaced. Thumbs up for that pair. Reading glasses were also found to be unwearable but they were not so accommodating. The warranty period was 90 days and I was within this by 3 days. But the manager of the optical department, Tracey, was the absolute rudest, most condescending person I have ever dealt with. I walked away without getting my eyeglass problem resolved to eliminate any additional ridicule from this woman. How she became a department manager is a mystery. They must have been desperate to fill the position. Needless to say I will never deal with(or recommend) them again. So I am out hundreds of dollars and stuck with glasses I cannot use.
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1 comment
Machele
#1210353

I hate to tell you this, but the glasses you spent "hundreds of dollars" on consist of, basically dollar store frames enclosing lenses which can be made for a couple of dollars. For this you spend alot of money purchasing eyeglasses from places like Sears.

If you are unable to wear the cheap dollar store eyeglasses for reading which come in many different strengths and the same for distance then buy your glasses at a place like---dare I say it?---Walmart. They are among the cheapest and most reliable places to do this. You can spend alot of money on glasses but the largest part of any eyeglasses cost is for the frame---extremely profitable to the company selling them---I need eyeglasses for both reading and distance, tho I really can get by well with none for distance. I shop the dollar stores for the strengths I need for both and pay particular attention to the frames.

The metal frames are best and hold up well.

I stock up as I see them in stores as they change their inventory often. Good luck.

Review
#915719 Review #915719 is a subjective opinion of poster.
Product
Eyeglasses
Reason of review
Bad quality

Sears Customer Care Review

4.7
Details
This store use to be my fav place to shop. I will never go in there again ok I missed picking my lay a way up by a week the cancelled it that's ok but they refused to give me my money back store manager is rude his asst is even worse I called customer relations nothing threatened to call police got my money back!!!
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Review
#915625 Review #915625 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
1.0
Details
We purchased a $1,400 Kenmore 24.7 cu ft. Bottom Freezer Refrigerator Model 795.7102 on 4/22/2011 from Sears in West Hartford Ct store. Compressor went on it, stopped cooling on 7/10/16. Sears said they only warranty it for one year so buyers beware. Sears will do...
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1 comment
Anonymous
#1214972

Fridges used to last 20 years. They don't anymore.

The demand for cheaper prices has led to lower quality construction. No store or manufacturer is going to do anything for you 5 years after purchase.

Review
#915294 Review #915294 is a subjective opinion of poster.
Product
Kenmore 7957102 Refrigerator
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Repair at no cost to us.

Sears - Refrigerator Repair Review from Methuen, Massachusetts

1.7
Details
1st Tech came August 30th Dx problem wrong. 2nd tech came on August 31st Dx prob. Ordered part and set apt for September 3 to repair. Tech was a no show! Waited again for 3rd tech to come on September 7 replaced part and the fridge still didn't work! Called back they said tech would come after last call around 6 pm. Never showed again!! Called back that night they said the would setup a emergency apt for the 8th they never came!!! Call placed to customer Solutions was on hold for one hour then they hung up on me. Called back they said I have an appointment for the ninth between eight and 12! I have been without a refrigerator for two weeks now, my family and I have been living out of a cooler. This is totally unacceptable, terrible service. Very frustrating! They say they have customer solutions program to help customers but into weeks no one has help me! Oh and by the way my refrigerator is only five years old and cost $2000
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Review
#915053 Review #915053 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Order processing issue

Sears Lawn Mower Repair Review

Lawn mower has been broke down for almost 2 months. Technician has been here twice working on it and canceled once and still not fixed. I've missed 3 days of work fixing to be 4, have to pay someone to cut my grass, fixing to be 4th time. I've finally lost my patience and got hung up on by customer service yesterday for requesting a new mower or a refund.
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Review
#914350 Review #914350 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Order processing issue

Sears - Delivery Service Review from Bedford, Massachusetts

1.0
Details
I ordered a washer and dryer on August 28th to be delivered today. I received a text message last night saying my delivery would arrive between 2:45pm and 4:45pm. I waited and the time came and went. At 6pm I received a call from the delivery driver saying they were running late but would arrive in 15 minutes. I waited... 8:00 pm comes and still no delivery. I called the delivery driver and he said he was home. Apparently the truck broke down and we needed to reschedule! Thanks for the communication! I then called customer service and got the run around as to what happened from the customer service representative. Some advice to her, nobody wants to hear why something didnt happen or what went wrong, they want to hear what you are going to do to make it right! Spoke to another customer service representative who said they couldnt deliver my order till next week. UNACCEPTABLE. It is not the customers fault your *** truck broke down. Its not their policy to expedite the order the next day and a refund will take 7 to 10 business days.. still unacceptable. All they could do for me is expedite my refund to 5 business days. I will NEVER shop there again!!!
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Review
#914211 Review #914211 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery