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Sears in Fort Smith, Arkansas - Awful Return Policy-Awful Customer Service

1.0
Details
I purchased an adjustable bed frame online. Upon delivery I realized it was not the size I needed. The following day I called customer service to try to return it and was told there is a no return policy on adjustable bed frames. I was unaware of this policy as I've always seen 30 day returns but was told this item doesn't fit that policy and was read the online terms//conditions. I have spoken to several customer service reps and no one is able to issue a return on this BRAND NEW bed frame because they are not sure if they will be able to re-sell it. I don't understand why this is my problem. This is absolutely ridiculous and I will be writing corporate for this return policy scam they have going. I will NEVER buy from Sears again and I will tell everyone I know not to purchase from this scam company either.
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Review
#893822 Review #893822 is a subjective opinion of poster.
Product
Beautyrest Adjustable Base
Reason of review
return policy
Loss
$1000
Preferred solution
Full refund
Tags
  • Returns customer service
  • Return Policy Ripoff
  • Sears Poor Service

Sears in Pompano Beach, Florida - Adds costs to groupon deals, doesn't honor what deal promises

I called coral springs sears regading groupon oil change deal with Purolator oil filter and tire rotation. was immediately told would add a "service fee" and that I would get something other than a Purolator oil filter. when I questioned that this differed from what the deal stated, I was repeatedly told i'd get some other oil filter. The agent would not allow me to read them what the deal was as it is written by groupon they hung up on me. when I tried to call back they would not answer phone. when I called store to speak with store manager, again, no one answers the phone.
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Review
#893588 Review #893588 is a subjective opinion of poster.
Product
Sears Oil Change Coupon
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
1.0
Details
i purchased an entire house of appliances 3 years ago The fridge a whirlpool stopped producing ice. Sears repairmen, 2 of them, said it was a manufacture defect. The washer stopped spinning. Have a service warranty on it. Sears repair has been out 7 times. This...
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2 comments
WP2008
#1297747

Hi gon2train,

We are very sorry for the continued frustrations with your appliance. Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.

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Review
#893395 Review #893395 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Missed repair calls
Reason of review
Warranty issue
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
  • bad appliances
  • Horrible Sears Repair

NOT YOUR GRAND-PARENTS OR PARENTS SEARS

We purchased our refrigerator in January of 2015..By May of 2016 the ice maker stopped working. We had in total 7 so-called technicians..before the 8th one discovered what was wrong.A very slow leak.( Ice makes can't make ice if the fridge isn't a certain temp) They re-charged the refrigerator once....it continued to do a very slow leak. We have lost over $500.00 worth of food. They only want to pay $250.00 We had to purchase a 4.4cu refrigerator just to survive. $130.00.... Orlando #8 just didn't show up most of the time.When he did this pass Saturday he cut out the wrong evaporator coil...which is not even in stock. The replacement parts sat on my floor for 2 weeks. I filed a complaint with the BBB earlier. Which is the only reason tonight my husband and I are getting a new refrigerator....... I tell you run don't walk from
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Review
#893264 Review #893264 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Bad quality

Sears in Fort Wayne, Indiana - Installers got in fight, use F-Bomb, and didn’t finish (Wash&Dryer hookup)

2.3
Details
Unbelievable poor installation and service team (got into a fight with each other and used the F-Bomb and his only adjective). Purchased a washer and dryer instore after researching the brand and model I wanted. Delivery scheduled for the next Saturday. I was out of town but my wife and mother were present. Two delivery men arrived and began to argue with each other in my driveway about how to assemble the pedestals. Their argument became very loud and obscene. One yelled back at the other, “Don’t tell me how to do my ***’N JOB!” It became bad enough that my wife called my neighbor to come over to help prevent a fight. Then the rest of the fun began. They told my wife that, “they were only scheduled 14 minutes to be here and didn’t have time for this ***.” (as if their scheduling issue was my wife’s fault). The service order specifically stated that the doors on the washer had to be reversed. The installed told my wife, “we don’t do that ***’n stuff out in the field, and I don’t have the right drill bit to do it.” My wife informed him that her brother was a contractor and she was sure he would have the drill bit needed. Then he immediately yelled, “*** It!” walked out to his truck and brought in the drill to do it. While switching the doors my wife walked past the laundry room right when the installed yelled, “Oh ***!” and she hear something drop into the bottom of the washer. He looked up and her and quickly said “Don’t worry that won’t hurt anything”. After over an hour they left, but first handed my wife the package that contained the new hose that the sale rep told me was required and that they would not install a new washer without it. The installer told my wife, “The one you had was better than that cheap piece of *** they sold you, so I left the old one on.” When I returned home that evening I noticed the dryer did not have the water line hooked up (this model has a steam option). That night I received an online survey. I filled it out honestly and one question asked if I wanted a member of management to return my call. I replied “Yes”. About 30 minutes later I got a call from “Rick”, the Fort Wayne, IN store manager. He heard my complaint and claimed he was going to have the regional manager call me. They would schedule someone to come out and finish the installation. So far no return call. Would have gladly paid more and gone somewhere else.
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Review
#893035 Review #893035 is a subjective opinion of poster.
Service
Sears Washer And Dryer Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Delivery Installation

Sears - Kenmore Range Review from Lowmansville, Kentucky

3.5
Details
I purchased a Kenmore stove about 3 years ago. In my lifetime i have owned 3 kenmore stoves including the one i have now. Its black with a stainless front and the worst stove in history. The top it too close to the panel underneath. I have replaced the the pans 4 times and i need to replace them again. My burners are coming apart. The quality is pathetic. I cant just go out and buy a stove at anytime. Again the quality stinks
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Review
#892731 Review #892731 is a subjective opinion of poster.
Product
Kenmore Range
Reason of review
Bad quality

Sears in Springtown, Texas - Missed Delivery Date

2.0
Details
Sears was scheduled to deliver a couple of large appliances on a specific date and time, received a phone call and email confirmation from Sears. I lost a day's wage waiting and expecting Sears to fulfill their commitment. Sears missed that delivery date altogether and never called to let me know they would not be coming. I've contacted the store, warehouse, and 1-800 number and did not receive a satisfactory resolution given the inconvenience caused by Sears. All I received was $25 in Sears Rewards points. Sears customer service is paltry at best. I intend to tell everyone I know to stay away from Sears altogether given the recent experience.
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Review
#892684 Review #892684 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Price
Cons
  • Poor response from sears
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • missed delivery date

Sears in Yorba Linda, California - Kenmore Elite Top Panel rusting

2.8
Details
My Kenmore elite washer is Rusting around top panel underneath and This is a design flaw as it is happening to everyone. I do not use liquid bleach at all. The enamel flakes off. The need Sears to Cowboy up and fix it. Less than 3 years old. Everyone is complaining and I do not see Sears fixing things. The worst washer I ever bought. I have had a bunch. Many of them bought at Sears. Maybe that is the last one bought at Sears. It basically needs a new "Top Panel" from what I see and Sears is telling everyone. They try hard to get you to buy a worthless service contract that does not cover Rust and other things. Sears needs to either stand behind their products or just file chapter 11 bankruptcy and close all their stores like so many other retailers have done. Just do s search for "Rusting Kenmore Elite washers" and look at all the pictures!!! This is not an isolated problem.
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Review
#891813 Review #891813 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Cons
  • Dirty stores
  • Old stores poor product selection
  • Lack of answers
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Rusting Kenmore Elite Washer

Sears - Terrible Return Service

1.0
Details
I purchased a pair of shoes through Sears, received my order, and they were not as described so I sent them back. My return package was received by the returns department on June 23, 2016. It has now been 27 business days (July 29, 2016) and I STILL have not received my refund. I called into the customer service line to complain and get my money back only to be told I will have to wait another 3-5 business days to receive an answer on my refund! This is absurd! Their return policy says refunds are issued within 2 weeks. That's obviously not accurate at all!
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Review
#890990 Review #890990 is a subjective opinion of poster.
Product
Shoes
Cons
  • Not giving me a refund for over a month
Reason of review
Problems with payment
Loss
$39
Preferred solution
Full refund

Sears in Columbia, Maryland - Horrible Customer Service

1.0
Details
Purchased 2 dresses on 6/23/16 for a wedding out of country, left few days later without reading the return policy on the receipt. Also purchased two other dresses from Sears Security Square Mall (ended up choosing one of these dresses for the wedding, remaining 3 stayed at home and didn't travel with me) few days later. Returned to US on 7/25, visited Sears Columbia to return the 3 that I didn't use. Informed by salesperson that I could not complete the return, she offered to let me speak with a manager. After few minutes, a woman arrived at the counter (manager?) - she did not introduce herself. After the salesperson stated to her that I wanted to speak with a manager, she turned to me and said "Yes?". I started by stating that I had bought dresses on 6/23/26 and wanted to return them - she cut me off and said "Sorry, we can't return". Before I had a chance to further explain my situation, she turned to the salesperson and said something - then walked away! Regardless of policy, customer service is clearly not a priority - I will not return, and I will make sure anyone that knows me does not return either.
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1 comment
ballen3
#1191860

Things like this is why I quit going to Sears 30 years ago...

Review
#890796 Review #890796 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$80