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AWFUL AWFUL NEVER ORDER FROM SEARS

1.0
Details
My husband and I ordered shelving units off of sears.com. About 15 minutes after we ordered them we found different ones and decided to cancel our previous order and order the other ones. So I called customer service waited about 30 minutes on the phone and then i spoke with someone who assured me my previous order was canceled. So lets jump forward about a week... The shelves i thought i had previously canceled were sitting on my door step. HUM that's funny because i canceled them. So i call sears and i tell them that they are sitting on my door step after i canceled them. They told me that Sears did not cancel the order right and it was their fault. There is no sears store around were I live so they have to be shipped back. I said okay then the lady proceeds to tell me that i will have to pay for the shipping. UM no i don't think so this was SEARS fault because you shipped them after I canceled the order. So i ask to speak to a manager and he says that he will have them picked up with no charge because it was their fault. Okay so I am happy no and i go on about my day. Well jump to the next day, I get an email from Sears stating that they will refund me 115.08 if i keep the shelves. Well let me tell you that the total price of the shelves was 215.90. I call them again they tell me that they cant pick the shelves up and that i will have to keep them. At this point I am so tired of dealing with them i could puke. So i here i sit with 2 shelves that i did not want and i thought i had canceled and 100.82 less than what i had and i get to pay interest on it because i used my sears card. Yah me!! So my advice is that unless you have a hometown Sears store don't ever buy anything from them, especially online.
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Review
#889449 Review #889449 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Bad customer service
Reason of review
Order processing issue

Kenmore Dehumidifier Review

1.0
Details
I will not buy anything from Sears again as long as I live. Dealing with customer service over the years has been a nightmare. The employees from the Philippines don't have a grasp of the English language and they are hard to understand. I have slammed the phone many times over the years out of sheer frustration with these people.
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Review
#889050 Review #889050 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Holyoke, Massachusetts - Horrible customer service

2.8
Details
First thing I have been using Sears [33yrs] since I was 15 for clothes, appliances, beds, grills, auto, lawn tractors etc.. Didn't mind paying extra because customer service was always great, and I stress WAS! Their website is also *** and anytime have issue they do not allow you to post. And if for some reason they ship from a vendor forget getting any help at all! They are happy to call you to try and sell you repair policies and if you tell send me the information they get rude and Hang up, call back to complain and they completely try to change your words and not document. I don't know if there has been a change at the top, but I can easy see as to some of the main reasons their stores are failing, time to start looking elsewhere, I have been tolerant of their poor service for to long now.
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Review
#889033 Review #889033 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Sears Carpet Service and Customer Service SUCK

Sears came to my house to clean my carpet. The service tech promised me - three times - the odor would be eliminated. It was not. When I finally managed to get them on the phone (after calling three numbers six times without anyone picking up - there was no legible number on their invoice, incredibly), they emailed me a copy of an invoice that I signed that the service technician modified after I signed it. They offered me a partial credit for the ineffective service, which I declined. I contacted my credit card company to have the charges reversed. A few weeks later, a woman from their Customer Service (they should call it something else) department, called to basically holler at me to tell me that they don't guarantee what their service tech guaranteed, and therefore would not give me a refund. It didn't matter that they illegally changed a document after I signed it. It didn't matter that they previously agreed to a partial discount. She was rude and abusive. I will never do business with Sears again, and I strongly suggest you stay away from their carpet cleaning service. It sucks.
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Review
#888457 Review #888457 is a subjective opinion of poster.
Service
Sears Carpet Cleaning Service
Reason of review
Disgusting customer service, unethical behavior, and unsatisfactory service
Loss
$190
Preferred solution
Full refund

Sears - Kenmore Refrigerator Review from Los Angeles, California

1.0
Details
I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares???? NO!!!!!!! I have spoken with sooooo many Sears representatives and not even one can speak to me with honestly not demonstrate and sympathy and/or emotions to the fact that I have two small children and no refrigerator. I explain to all Sears representatives that I talk to, to have the refrigerator replaced since it is wishing manufactures warranty and all I get are ridiculous emails or statements stating I can't return the refrigerator since its past 30 days, you're kidding me!!!!!!!!! Sears is the ultimate work company to purchase anything.
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Review
#888024 Review #888024 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Poor customer service

Sears Customer Care Review from Charlotte, North Carolina

1.0
Details
i bought a hot water take on 7/22/16 1st off they gave me the rong take chared me rong so i had to take it back so i been up there 2 times in 1 day and its 45 min away frome me .so i get a nouther one this time the take they gave me dont work and its got water licking some were in side they told me its not hooked up right there is no outher way to hook it up its electric take .then they tell me i have to pay 70 dollars for them to bring another one to me win i got this one it was the only one in the store .people use to tell me Sears was the best .now its the worst i see now way they are on the *** of bankruptcy i will never go back or recommend any one to go there
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Review
#887744 Review #887744 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Problems with payment

Sears - Water Heater Review from Fort Worth, Texas

1.0
Details
I ordered a 50 gallon water heater ..to replace old model..for my 82 year old Mother...I knew the model was refurbished...however I didnt know that the 3rd party u use was incompetent..i had to take it back 2 times before i found one that actually works..after the 3rd time it finally worked..sooo sad for Sears..we always thought Sears kept their Quality..I work for the Big three Automotive....I told my friends ..of my experience and they told me....What The Was I Thinging Sears...Sears really I deserved what I got...Sad Sad Sad ..4 Days to Replace a Water heater..I dont know who ur C.E.O. is ..but You have at least 465000 auto workers in Michigan ..as well as in the Continental U.S.A...that use a network called Dashboard...that strictly tells every Auto Worker to stay away from ur products...Now i can see why..Quality ..Customer service...knowledge of ur product...My name is Nick Gjonaj...Quality control at Mopar..Right part right product on time...Nikolagjonaj.ng@gmail.com I grew up lovin Sears..Now u have destroyed it for my children..
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1 comment
Anonymous
#1189077

Obviously dashboard didn't stop you from using sears

Review
#887568 Review #887568 is a subjective opinion of poster.
Product
Water Heater
Reason of review
Bad quality

Sears in Anderson, Indiana - Bad Repair Company

I have battled problems for the last 4 years with diamonds constantly falling out my ring. It got so bad that Sears had me exchange my original for another ring. Money was refunded with the lifetime warranty and put on the new ring. I am still experiencing the same issues! Ring was sent out for missing diamonds. Three weeks later, ring had to be sent out again because the *** diamonds fell out! Sears needs to fire their repair company. I keep losing the sentimental value behind my wedding ring! If a diamond falls out again, I will never deal with Sears!
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Review
#887410 Review #887410 is a subjective opinion of poster.
Product
Ring
Reason of review
Bad quality

Sears in Yorktown, Virginia - Warranty on Central Air-condition unit

On July 12, 2016 my central air-condition unit stopped working, at that time I requested repairs to be made. Now after the repairman has worked on it 4 times. Each time he failed to repair it saying he needed to order parts. We are still waiting for more repair parts to replace the ones he has already installed. So far it has been eleven days waiting. All the complaint department will say about the repair is another three days for the repair parts to arrive for the repairman to come back. There have been numerous heat temperature alerts since the temp has been mid 80's to mid 90's with a heat index well over 100. The house is occupied by my daughter, her fiancee who has had seizures, and her dog who are all in suffering in this heat. After 25 years as a customer with there credit all I can say is what happened.
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Review
#887399 Review #887399 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Order processing issue

Sears is the WORST!

1.4
Details
Bought a new washer and dryer, they didn't bring the right parts to install them, rescheduled me for a week later with the correct parts. Showed up the next week and before I could answer the guard house call (after they were already 30 minutes late from their scheduled time), they said we can't wait here (after 2 minutes) and left the parts. I immediately called and got in touch with their dispatch, who told me it was too late in the day for them to come back and want me to reschedule for another week. *** Sears, I will never do business with them again. Driver should be fired. If I had an employee who was so inept they would be fired on the spot.
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Review
#887056 Review #887056 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • SEARS REFUND