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2.1
Details
Mold & not washing right!
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1 comment
Anonymous
#1188652

Bought washer at sears in nov. Washer left film all over clothes @ stained then sears wont exchange washer . They sent serviceman here 3 times @ said if I call again willbe charged we had to buy new washer still fighting for our money back.worst people to ever deal with ever

Review
#884154 Review #884154 is a subjective opinion of poster.
Product
Kenmore 41072 Washing Machine
Reason of review
Bad quality

Sears in Columbia, South Carolina - Bad delivery experience again.

Just had a range delivered. I had spoken to Sears about wanting to exchange the 4- for a 3-prong power cord, and was told that I had to wait for it to be delivered before I could return it. So, I purchased a 3 prong cord - thankfully since they did not deliver a cord. On signing the paperwork I asked about the return of the cord. It was not in their paperwork. They put a note on the sheet that I signed and had me sign their blank phone screen (I don't know what I signed!!). I asked for my copy of the paperwork. They said they didn't have paperwork for me. I asked to copy the sheet and offered to cover the names of other customers on the sheet. I got a one word answer, "No." And, the lead fella turned around to bound toward the door saying to the other fella, "Come on." They were out the door! RUDE, POORLY TRAINED, angry?, DON'T-GIVE-A-*** attitude. This follows a frig delivery a year ago where they were rude, did not want to haul off the old frig, were not trained to lift/transport a small full size frig. The old frig fell down the stairs and thankfully the fella at the bottom got out of the way. When I called customer service about the power cord, he said, "We will give you $30." I asked what that was for. "Your cord was $10.99 and we will give you $30." I looked up the cost of the cord, "It was $29.99." He said, "Oh, we will give you $40." Do I think that Sears will establish a policy of giving customers a copy of the paperwork they sign? No. Do I think Sears cares that the delivery employees are rude and uninterested in customer service? No. Will I ever shop at Sears again? NO!
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Review
#883241 Review #883241 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears - Review in Supermarkets and Malls category from Springfield, Missouri

1.4
Details
Purchase a pair of work boots from Sears and didn't use them for about 3 months once I decided to use them I realize they were a pair that I had purchased in the past that have red sores on the heel of my feet my feet. Today I tried to return them and they would not take them back they have never been worn in the original packaging and they still carry the same shoe in their stock. So I proceeded to just ask for a store credit no loss to the store right after all the money is still being spent with Sears even that didn't work so I asked to speak to a store manager the manager came down and said all Sears lost a lot of money because of people returning things. I explained to her that a store credit would do and that way I could purchase something in the near future that was not even acceptable. Even tried calling the customer solution line and still had no luck so I guess since I've been shopping at Sears since I can remember probably when I was 12 years old purchasing my NBA basketball shoes from them so you know how long ago that's been. So after several years I have decided that I would cut up my Sears card which I did after I left the store tossed it in 3 different trash cans so there will be no for a called them and closed the account. I've bough TVs from Sears washers and dryers furniture tools lawn mowers work shoes clothing you name it. I guess I won't be helping them keep the lights on because they'll just be a blast in the past as I was traveling through Alabama yesterday I ran across the Sears store in Oxnard Alabama that said store closing. If they keep losing customers like me the list will grow longer to their demise too bad it has to end like this.
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Review
#883165 Review #883165 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Sears in Fort Lauderdale, Florida - Unhappy faithful customer.

I purchased a pair of shorts seven weeks ago. I was told at the time the return policy with 90 days unless I misunderstood her.I did not wash them wear them or remove any labels and had the receipt. I went to return them today they said they could not except them because it was over 30 days. I asked to speak to a manager and waited 15 to 20 minutes with no one showing up. I spoke to another sales associate she said she could exchange them for another pair of shorts. She said she could not exchange them with the receipt in the register would lock and said she would have to do it without a receipt and would give me credit for $16 and change what a $27 pair of shorts I told her no I left unhappy. I came home and called corporate office and spoke to five different people including supervisors and they all told me that 30 days what's your policy and they are strictly adhere to that and could not help me. I have shopped at Sears for over 40 years and spent thousands upon thousands of dollars and I will never shop there again. It's sad to see a once great company treat loyal customers this way and they will not be be in business doing so. Sad.
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Review
#883101 Review #883101 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Exchange

SEARS $400 Mother's Day Diamond Bracelet - diamond fell out and clasp not working!

2.8
Details
SEARS $400 Mother's Day Diamond Bracelet - diamond fell out and clasp not working!
I purchased a $400 diamond bracelet from SEARS OLYMPIA WA for Mother's Day 2016. One of the diamonds has fallen out and the clasp doesn't work anymore. I took it to SEARS in Olympia WA for repair or replacement. The manager at Sears say that because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They offered to send it out for repair, but I would have to pay for the repairs. THIS IS AN EXPENSIVE PIECE OF JEWELRY!!! I WILL NEVER SHOP AT SEARS AGAIN. They used to be known for their great customer service. I will return my sears card and shop elsewhere in future.
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Review
#883092 Review #883092 is a subjective opinion of poster.
Cons
  • Poor product quality
  • Outcome of my situation
  • Poor quality diamond jewelry
Reason of review
Bad quality
Loss
$178
Preferred solution
Let the company propose a solution

Sears Customer Care Review

So I call a local repair shop to repair my cheaply made Kenmore freezer door. They come out the same day only to be told only Sears can repair it. When I call Sears they can only come out 5 days later and then have the nerve to try to sell me all kinds of programs and addins. $39 per month for appliance warranty! Really? *** off Sears!
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Review
#882681 Review #882681 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Review in Supermarkets and Malls category from Pretoria, Gauteng

We bought a air condition from sears for some reason we got and extended warranty. The air conditioner went out , we called sears they said they have no records on us having a warranty . We found our copy. They told us it will be two weeks before they could come out , remind you its 100 degrees outside. So we called back again and they were so disrespectful. They kept giving us the run around. We could not speak to nobody who could help us. So we to a outside contractors to get it fix now they tell us that the warranty is voided. Now everybody we talk to were so disrespectful. It's like once you make a purchase they tell you to go to ***,any problems is your problem. I would advise you never purchase anything from sears. Once you buy it your stuck with it . They do not care about you after you purchase something from them
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Review
#882640 Review #882640 is a subjective opinion of poster.
Reason of review
Warranty issue

Sears in Longwood, Florida - Review in Supermarkets and Malls category

I purchased this freezer a year ago from kmart which carry Kenmore products. The freezer stopped running with two months supply of food inside. I unplugged it to see if it would reset. It didn't work. I've contact Sears being they were given for repairs they wanted a $75.00 fee just to diagnose the problem and offered to sell me a contract. I am very this harden. I would like my money back and sear to stop manufacturer in products in China.
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Review
#882275 Review #882275 is a subjective opinion of poster.
Reason of review
Bad quality

Sears in Schererville, Indiana - Poor service

I recently purchased a new refrigerator and range. When the delivery people hooked up the new range they never bothered to check for leaks. They did check to see if all the burners worked. They told us everything is good to go and turn on oven for about fifteen minutes before cooking anything. The one thing they forgot to tell us was that there was a sample pouch of stainless steel cleaner wedged between the convection fan and back of oven. We turned on the oven like we were told and ten minutes later we had stainless cleaner all over the inside of the oven and a whole house full of smoke. We cleaned the inside of the oven, but didn't know if any got into the actual fan. Since the cleaner had the word poison and a skull and cross bones on it we decided that it might be a better idea to exchange it for a other one instead of cleaning it for an hour. Sears said they would exchange it, but it would take a week. I bought it on a Sat. and got it delivered on a Wed. Why a week I asked ?? I paid to have my old one hauled away, now I have to go a week with no oven. I told the Manager that I was very disappointed . He told me while walking away from me and playing on his cell phone that "I would be too". I never heard the word sorry and was never offered any compensation. I guess whatever was on his phone was more important than me. Maybe he was looking for a Pokemon. The one reason I went to Sears was I remembered going there with my parents when I was a child. They always had good luck there. There are a lot of stores that I went to as a child that are no longer in business. (ex. Montgomery Ward). Every where I look I see a Sears store closing or a Kmart closing. I used to think what a shame if a store like Sears was no longer in business after how many years??? With customer service like this , I think it is inevitable that they will be gone one day.
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1 comment
Anonymous
#1256690

Sorry to hear another example of how untrained and uncaring workers reflect on a business. No pride in their work they'll easily ignore you and it never ends with the phone.

Review
#882077 Review #882077 is a subjective opinion of poster.
Pros
  • Salesman
Reason of review
Poor customer service
Preferred solution
Price reduction

Sears - Review in Supermarkets and Malls category from Eagle Mountain, Utah

1.0
Details
Do not order online with this company! I had an order that was supposed to arrive on the 8th. After recieving an email saying thay it had shipped, we patiently waited....well it never came! Made a phone call and they said they werent sure what had happened so we waited another day and called back. This time, the lady said she called the warehouse and it did in fact ship. She didnt know why the tracking hadnt been updated. So we call ups. They say they never recieved the package. We call sears again! They now say they cant find it in the warehouse or even a saw that same model!!! So they dont even have the item thay they already charged me for! Now when I call they keep saying they are having their computer updated so they cant pull up my order and ask me to call back!!! So unbelievable!
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Review
#882034 Review #882034 is a subjective opinion of poster.
Reason of review
Problem with delivery