Sears
Reviews and Complaints
Sears - Customer Care Review
Just over all ***
- Done shopping at sears 3 strikes and you are out
Mower contract usless
Preferred solution: Reimburse me for mowing expense and food loss
SEARS ONLINE, not related to SEARS STORE nor SEARS PARTS/SERVICE
- Scheduing of deliver
- Delivery people
- Online chat was friendly
- Installer and customer service
- Parts department not answering phone
- Head office line never answered
Preferred solution: Have dryer vent installed asap and then dryer delivered.
Sears service very poor
Preferred solution: Deliver product or service ordered
Sears - Joe Boxer Socks Review from Hagerstown, Maryland
Sears Tv Repair Review
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Verified Reviewer | Panama City, FloridaDon't buy from Sears online!!
Sears Marketplace. .Buyer Beware!! I paid S.E.G. (Survival Equipment Gear)Sears marketplace dealer. Thru Sears online site. $59.93 for a order. They sent me the wrong order. I paid $ 6.85 to ship the wrong order back. They finally gave refund of $29.99-which is only half of what I paid. SEG didn't pay for shipping. Which is $29.94 I never got my order. So they never paid for shipping. Sears marketplace states they will give you back your purchase price PLUS shipping!! They lie!!! And they wont let you put a negative customer review on their site ,for S.E.G. !! Buyer Beware!!~I won't ever from Sears again .
Order Summary
Regular Price Subtotal 148.95
Savings Before Cart
Sale Price Savings 118.96
Pre-Tax Subtotal 29.99
Shipping & Delivery
Shipping 29.94
Total Due 59.93
- Never received product
- Service and want everyone to know it
- No one could help
Preferred solution: Full refund
Too big and fragmented to get it done right
- Bonus points
- That they had the product i as looking for
- Free shipping
- Lack of documentation that delayed fixing the problem
- Delivery process outsourced and broken
- No ownership to solve problem
Preferred solution: Let the company propose a solution
New sears frig doesn't work. customer service sucks
- Being able to order on internet
- Quality and customer service
Diehard Gold Automotive Battery - Group Size Ep-78 Review
Outrageous
Preferred solution: Let the company propose a solution
Delivery was abruptly canceled and postponed for another 2 weeks
UPDATE: Delivery of a new washer and dryer took multiple calls and 2 more store visits. I did receive a new washer and dryer, but had to pick them up at the store.
I was able to get these 2 weeks after the original set was scheduled to be delivered. I am writing this update about 4 months after the original complaint.
The store appliance manager was helpful in the final return/new purchase and I received a discount.
I am very thankful for the items I have. However, considering the challenges I encountered while purchasing, I will not likely buy home appliances at Sears again.
Preferred solution: Deliver product or service ordered
Sears - Delivery Service Review
Sears Does Not Stand Behind their Products
- Defective products
- Lack of accountability
- Sears customer solutions department
Preferred solution: Let the company propose a solution
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Don't even bother with sears anymore I always go out of my way to help the customers and now they tell me that I am limited to what i can do