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Beware of Online Pricing at Sears

I ordered 6 pairs of briefs online for $6.98 each, a total of $41.88. When they arrived they were all labeled 3 for $16. I called Sears Customer Service to see if they would honor their own labeled price. I tried the automated service and was hung up on after 10 minutes following prompts and waiting on hold. I called back and got through to a representative in the Philippines who put me on hold and came back with a scripted response, the essence of which was "too bad, so sad", that price is only good when the items are purchased at a store, not online. I asked to speak to a supervisor (who answered after I waited another 10 minutes on hold) who said he would send my request to a processing team for review after he put me on hold again. Really? This does not seem like a request that should have to go under any review, it is pretty straightforward. It seems like my only recourse is to return the briefs to a Sears store and rebuy them at the store to get the discount. This is a monumental waste of my time, and a negative testament to Sears customer service. I will never purchase another item from Sears online as I have no confidence it will be the lowest Sears price at any given time for an item.
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Review
#885590 Review #885590 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Refrigerator Repair Review

1.5
Details
Bad repair service. 2 weeks and the 3rd repair company has not done nothing but lie to me. I paid for extended warranty and the ice makers breaks down often. You get thenough run around from call center. If you can get a supervisor they lie to you.I am do pissed at Sears!
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Review
#885504 Review #885504 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Sears Auto Center Car Repair Review from Tampa, Florida

1.9
Details
I have multiple bad experiences with Sears Auto Department, and I am tired of it so I thought I would give some feedback. The most recent in incident was with a representative over the phone about the warranty on my Die Hard Gold Battery. My battery has not been working due to my car not being used for extended amounts of time. I wanted to verify whether it was still covered under warranty prior to making a 45 minute drive all the way into Brandon, FL location. The representative did not even want to look up the account initially. Then when I provided the account information he continued to be passive aggressive about everything and eventually just kept ignoring all questions and repeating that the battery is no longer under warranty. I might have been talking to an automated system. I am fine spending the money on another Die Hard battery as I clearly am a loyal customer to the brand, once it is needed. I just wanted to inquire whether they would check and charge the battery since the battery is marked to have a 4- year life of which I am well within. The 3 year warranty is only there to address if the replacement is needed, of which I understood that I was out of warranty and would have to purchase one if the battery was truly dead. The manner and tone of which this representative spoke to me clearly exhibited no customer service or assistance, and because of it Sears will lose money. Their employees need need more customer service training. I don't understand how people can be so disrespectful to another person. As a side note, I charged the battery and it working fine. Sears has permanently loss me as a customer.
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Review
#885195 Review #885195 is a subjective opinion of poster.
Service
Sears Auto Center Car Repair
Reason of review
Poor customer service

Sears review in Fishers, Indiana: Pool Table Review

1.0
Details
I bought a pool table when I open the box I realized that's no the one I wanted so decided to buy the more expensive one and return the one I bought witch it was never assembled so when I took it to the store the manager said he was taking it back but he was gonna charge 15% of restocking fee because the box was opened and to me that's stealing money first I'm on 30 days for exchange or return yes the box is open that's how you know what you bought if the box is open so now I'm pissed off cause I want my money back with no fees the item is brand new and I need a solution to this matter please contact me ASAP I will greatly appreciated it.
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Review
#885182 Review #885182 is a subjective opinion of poster.
Product
Avalon Pool Table
Reason of review
Not as described/ advertised

Sears Ring Repair Review

2.2
Details
My engagement ring was bought at the everett sears. Less than 36 hours later, one diamond and gold was missing! We sent in in for repairs. They told us it would be 2weeks. It going on 4 and i still have no ring! Im upset and angry. Where is my ring? Will i get it back ?
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Review
#885180 Review #885180 is a subjective opinion of poster.
Service
Sears Ring Repair
Reason of review
Bad quality

Sears Customer Care Review from Crestview, Florida

I bought a zero degree mower it was delivered without the grass deflector chute which had the keys attached to it. We called immediately but no one would answer the phone at the store. So we called customer service who transferred me to client solutions then back to delivery. The CSR for delivery stated she was also speaking with the delivery driver and he was approx 30 miles away but he would be sent back here and would arrive in about 2 hours. Needless to say he never came back. I again called the resolutions dept who stated they would send a set of keys and chute to arrive in 5 to 7 days. I got the keys no chute so I called again. The chute arrived 3 days later however it was sent with the wrong bracket to attach it with. So now I have to call them again. This is ridiculous you spend 3 to 4k and receive the product but can't use it because they can't get their *** together. Horrible horrible service.
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1 comment
Anonymous
#1192539

You mean zero turn mower.

Review
#885128 Review #885128 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Customer Care Review from Bakersfield, California

1.0
Details
A $15.00 Jumper. I have been going to sears all my life. Buying school clothes, washers, TV 's and tires. However this new return policy is ridicules 30-days. I will never shop at Sears again I have been a loyal customer and credit card holder for over 30 yr. Last night walked into Sears Grand in Rancho Cucamongo to return a $15.00 outfit for a larger size. I was told by your customer service because I was 4 days over the 30Day return or exchange policy I could not exchange this outfit for a larger size. Asked for the manager and was told the same thing that they would not exchange my outfit. Sears, I can belive that you want to loss a loyal customer for $15 but that's what you been. Over 47 years of business with Sears time to find another store.
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Review
#885102 Review #885102 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Delivery Service Review from Waltham, Massachusetts

3.0
Details
I received a delivery window of 2 to 4 pm last Monday. At 430 I called the delivery number and they said it would be closer to 6pm. At 7:45pm I was told the same thing as I was told earlier, that they had 3 more deliveries before my house. They did not care at all that u waited around for 6 hours and I couldn't wait any longer so I changed it to Thursday. On wed night I was told that the dryer is not at the warehouse yet so my delivery is now scheduled for tomorrow. That meant that I should never have been scheduled for last Monday! I was given a 40 gift card but I believe it should have been more than that for all of the hassle of taking a day off, waiting around, rude customer service last Monday, and inconvenience of not having a dryer!
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Review
#884326 Review #884326 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
2.1
Details
Mold & not washing right!
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1 comment
Anonymous
#1188652

Bought washer at sears in nov. Washer left film all over clothes @ stained then sears wont exchange washer . They sent serviceman here 3 times @ said if I call again willbe charged we had to buy new washer still fighting for our money back.worst people to ever deal with ever

Review
#884154 Review #884154 is a subjective opinion of poster.
Product
Kenmore 41072 Washing Machine
Reason of review
Bad quality

Sears review in Columbia, South Carolina: Bad delivery experience again.

Just had a range delivered. I had spoken to Sears about wanting to exchange the 4- for a 3-prong power cord, and was told that I had to wait for it to be delivered before I could return it. So, I purchased a 3 prong cord - thankfully since they did not deliver a cord. On signing the paperwork I asked about the return of the cord. It was not in their paperwork. They put a note on the sheet that I signed and had me sign their blank phone screen (I don't know what I signed!!). I asked for my copy of the paperwork. They said they didn't have paperwork for me. I asked to copy the sheet and offered to cover the names of other customers on the sheet. I got a one word answer, "No." And, the lead fella turned around to bound toward the door saying to the other fella, "Come on." They were out the door! RUDE, POORLY TRAINED, angry?, DON'T-GIVE-A-*** attitude. This follows a frig delivery a year ago where they were rude, did not want to haul off the old frig, were not trained to lift/transport a small full size frig. The old frig fell down the stairs and thankfully the fella at the bottom got out of the way. When I called customer service about the power cord, he said, "We will give you $30." I asked what that was for. "Your cord was $10.99 and we will give you $30." I looked up the cost of the cord, "It was $29.99." He said, "Oh, we will give you $40." Do I think that Sears will establish a policy of giving customers a copy of the paperwork they sign? No. Do I think Sears cares that the delivery employees are rude and uninterested in customer service? No. Will I ever shop at Sears again? NO!
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Review
#883241 Review #883241 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service