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Sears in Saukville, Wisconsin - Poor Quality Tractor and Bad Customer Service

Sears 22HP, 46", Kohler engine tractor. Two year old tractor-inpossible to start from new-choke only opened half way. Diehard Battery DIED the 2nd year. Motor mounts loose, first year, then fell out. Service call, parts ordered, One week wait for initial appointment. Nine days for parts before 2nd appointment. Day before installation, parts not here. Called Customer Service-robotic person with pat answers, "we're sorry, I understand your frustration". Spoke with such a heavy accent that I couldn't understand her. Called again, could barely hear person for all the laughing in background. No wonder Sears is closing stores. Will never buy from Sears again.
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Review
#870070 Review #870070 is a subjective opinion of poster.
Product
Craftsman 13ax90yt001 Lawn Tractor
Reason of review
Bad quality

Sears Customer Care Review from Colleyville, Texas

1.5
Details
I will never buy another appliance from Sears!!! I almost purchased a washer snd when i called my local store there was no answer anywhere in the store for hours. I merely wanted to change my delivery option to pick up. This attempt was no less than a fiasco!! When i finally did get someone they directed to the 800 number which was somewhere in the Philippines Trying to talk to people who don't even understand English and re_directed me back to the store. I CANCELED MY ORDER AND WENT TO HOME DEPOT. Amazing difference. Dont waste your time or money at Sears.
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Review
#868946 Review #868946 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Convenience of online ordering
Cons
  • Complete disregard for customer
  • Rude customer service people
  • No solution
Reason of review
Poor customer service

Sears Range Review from Monroe, Louisiana

1.6
Details
I purchased a Sears free standing range May 2, 2016 paid for install and discovered the oven door would not close. Called got a replacement and same problem. Got a different model but it's now June 20, 2016 and my range has not been installed. I am truly disappointed with Sears product and service. If I had known Sears had so many complaints I would've gone to a different store. They are definitely not the dependable company they used to be. Please don't buy anything from Sears! Hopefully, all stores will close soon.
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Review
#868668 Review #868668 is a subjective opinion of poster.
Product
Range
Reason of review
Bad quality

Sears in Waukesha, Wisconsin - A battle for service

1.2
Details
We purchased a lawnmower with delivery and set up. They left us the box. It seemed assembled other than the handle, but the self-propel didn't work. After 4-5 phone transfers, they refused to come out to fix it for free. Now, a month later, we are still on the phone as I write, 4-5 transfers in, after much duct tape, trying to get service that we paid for originally. After another hour on the phone, we finally have someone scheduled to come out. We'll see if they actually show up now. If you want no-hassle customer service, Do not shop Sears is our bottom line!
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Review
#868597 Review #868597 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Cons
  • Poor service
Reason of review
Damaged or defective
Loss
$495
Preferred solution
Deliver product or service ordered

Samsung Electronics Refrigerator Review

My son bought a new refrigerator from Sears, what they delivered was a refurbished refrigerator and the repair was not done correctly. The discovery that it had been refurbished was made when a service tech came out to repair the refrigerator . Called Sears and just got passed around, why should they care they already had their money. I'm done with Sears, worst experience ever.
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Review
#868572 Review #868572 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Damaged or defective

Sears in Lake Charles, Louisiana - A/c in store needs repair

the stores around here never seem to have the a/c working...too hot to wander around and shop...so I end up leaving. Kmart has been on everyone's list down here for being too hot to shop in, you are getting that reputation also. I don't know how you can keep workers. Lake Charles, La the stores around here never seem to have the a/c working...too hot to wander around and shop...so I end up leaving. Kmart has been on everyone's list down here for being too hot to shop in, you are getting that reputation also. I don't know how you can keep workers. the stores around here never seem to have the a/c working...too hot to wander around and shop...so I end up leaving. Kmart has been on everyone's list down here for being too hot to shop in, you are getting that reputation also. I don't know how you can keep workers.
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Review
#867517 Review #867517 is a subjective opinion of poster.
Product
Sears Air Conditioner Facility
Reason of review
too hot to shop in your store

Sears Return Policy

The 30 day return policy is ridiculous!!!!! Bought a skirt & top. Was not feasible to alter, so tried to return to store of purchase. Handed a REFUND DECLINE slip with an 800 number ( useless to call any Sears number as you only hear the same robotic answer....."30 day return policy, no exceptions"). Policy NOT stated on receipt. Told that I should have checked online. If the return policy is 30 days, can't the idiots in corporate print such at bottom of the receipt? This appears to be a deliberate scheme to scam customers. Will NEVER do business with Sears again. Who wants to do any type of business with a company that treats customers with such little respect after a purchase. I don't know of any other retail store with such ridiculous policies on a clothing item. Good by to Sears. This company deserves to be in the financial strain it is in. Hope others also take their business and money elsewhere, too.
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2 comments
Anonymous
#1175395

I just experienced the same issue with a return on day 33. This was purchased in advance of an event.

All packaging was still intact as well as the receipt. Would not even make exchange.

Which would have put the $$ right back in Sears pocket. But instead cost them a customer and I will shout from the roof tops DO NOT SPEND YOUR $ at Sears.

IHateCustomers
#1175358

The policy is clearly stated on a sign above the registers. If you had looked up, you would've seen it when purchasing.

Also, if you weren't sure what the policy was, you should have called the store or looked it up online. This is in no way their fault. It is yours.

It's not a ridiculous policy.

It's their policy.

Just because you were ignorant and unhappy because your own mistake(s) does not mean that they have to pamper you. If you knew the items weren't going to work out, then you probably should have brought them back right away, not a million years later.

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Review
#867337 Review #867337 is a subjective opinion of poster.
Product
Skirt
Cons
  • Never do business again
Reason of review
Return, Exchange or Cancellation Policy

Sears in Riverside, California - Customer service sucks

I called customer service 3X. The first time to cancel my on-line order because I measured and realized the washer and dryer would not fit. They were so quick to charge my credit card on 5/24/16. On 6/02/16 I cancelled the order and was told I would be credited in 5-7 days. It's been 2 weeks and nothing! I call customer service and all the girls have a heavy accent (probably not in US). She was kind of rude and then she asked me for my credit card number? So I asked for a manager because i'm wondering why? She then started to be nice to be but by this time I didn't want to deal with her and insisted on a manager. Very discouraged with there service. Quick to charge but slow to refund.
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Review
#866842 Review #866842 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
still not refunded
Loss
$1700
Preferred solution
Full refund

Remote Review

1.0
Details
Terrible. I ordered a remote control from a third-party vendor, never came after three weeks. Called Sears customer service, they told me they would call me back figuring out where my order was. They never did, I just got an email saying that my order was refunded without any explanation. Now a month later I'm still without a remote
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Review
#866680 Review #866680 is a subjective opinion of poster.
Product
Remote
Reason of review
Problem with delivery

Sears in La Place, Louisiana - Horrible service

1.0
Details
called sears and told them what needed to be replaced on dryer. (Drum Gasket) seviceman shows up empty handed with an $89 diagnostic bill. BS my wife into replacing whole drum. Attempts repair 2 weeks later for another $200. tried to use dryer that night. drum barely turned and kicked motor out. Kids were here when repaired. He obviously did not test it. Extremely disappointed. Horrible service. Called customer service that night demanding next day service. was told to call back next day. I was actually better off before attempted repair. Has been a terrible experience with sears all the way around.
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Review
#866472 Review #866472 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
Preferred solution
My dryer fixed!