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Gmc Men Road Bike Review

1.0
Details
Sears never paid me for the GMC bike they stole my money and never refunded it they are nothing but a bunch of Thieves
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Review
#862641 Review #862641 is a subjective opinion of poster.
Reason of review
Problems with payment

Sears Customer Care Review

I brought in a chainsaw to be repaired and the young tattooed woman with very loNg false eyelashes made me wait while she did nothing. She only begrudgedly helped me after the other woman CELESTE who was busy with another customer told her to. Even as she helped she continued to say it was my fault. It shouldn't be that difficult to get service .
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Review
#862476 Review #862476 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
1.0
Details
I could not return shoes after 32 days of purchase. The shoes are too small for my kids and I did not have a time to come back and return them short after the purchase. The receipt does not show that it's only 30 days return policy. I asked if I can have a credit or...
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2 comments
Anonymous
#1173878

30 days is a long time to realize shoes don't fit...

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Review
#862445 Review #862445 is a subjective opinion of poster.
Product
Shoes
Reason of review
rediculous return policy
Loss
$50
Preferred solution
Full refund

Sears in Bremerton, Washington - Television was a total lemon and should have been replaced

an absolute nightmare with Sears when I purchased a 50 inch flatscreen tv at one of their stores. Within 4 months problems developed with both the sound and picture going dim and then bright with sound going quiet then louder all without touching the remote or set. Sears sent a repairman out but could not fix the set. Repairmen kept arriving until the one year warranty was up. They felt that the set should be replaced but both LG and Sears said no and that if I wanted them to come back I would have to purchase an extended warranty for a year at $100+. I ended up after 2 years buying 2 extended warranties and Sears came out 7 times total never being able to fix the initial problems. At one point the entire picture went blank and they replaced almost everything in the tv. Now after 2 more years the tv has totally failed and my last warranty has expired. I have contacted Sears and they say there is nothing they can do even though they never fixed the tv under the initial warranty and forced me to buy 2 additional warranties. This has been the worst experience with any product I have owned and shows what Sears thinks of their customers.
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Review
#862359 Review #862359 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Warranty issue

Innovel aka Sears and INTENTIONAL Corporate Policy to FAIL and REFUSE to honor insurance policy COMMITMENT to repair or replace.

1.0
Details
After the third stated "successful" repair on my Kenmore refrigerator, which was in fact entirely unsuccessful, I began to complain to Sears. I had purchase their insurance policy based upon an express promise of prompt repair, or payment of policy benefits. After daily telephone calls and letters between May 23, 2016 until present, the inability and refusal of Sears and its several associated enterprises is well documented. Last week, I officially requested that the full policy coverage of $700.00 be paid. Sears and its entities have ignored my repair and repayment requests. Because of the consistent failure and refusal of Sears to perform, the only conclusion is that this is matter of INTENTIONAL Corporate Policy. After 12 weeks, i was forced to purchase an alternate replacement refrigerator. Today, after multiple reroutings, I was advised by head of the Policy Benefits Administration in North Carolina that I should sue Sears and the Sonoma County Sears Store Manager, Myron Shepherd, as the local Sears representative.
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Review
#862336 Review #862336 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
refusal to honor contract re insurance policy
Tags
  • Electric charge
  • sales person
  • Sears Poor Customer Service
  • appliances sears
  • Unproper repair

Clothing Review

Return policy! Store says no refunds/exchanges or store credit after 30 days per corporate. I called corporate. They say that is not there policy. Who is lying?
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Review
#861775 Review #861775 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
8 years ago I recieved a 32cc *** wacker from my mom for christmas. I didn't want to tell her i already had the same one, so i decided i'll store this one,till mine finally quits working. well mine still works fine .A new couple moved in next door, and for a house...
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1 comment
Anonymous
#1173879

really???! 8 years?

who cares if it's still in the box! people like you are the reason retail blows.they have to keep making more and more rules as idiots try to exchange/return/remake the store repair things from YEARS ago.

their IQ must have seemed so low because they were trying to think of something other than "you bought it how long ago??" to say.

Review
#861608 Review #861608 is a subjective opinion of poster.
Product
Craftsman 32cc 2 Cycle String Trimmer
Cons
  • Terrible customer service
  • Sears customer solutions department
  • Lack of service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Sears Riding Mower Repair Review

Bought a 54 inch deck lawn mover with full warranty. This is the second time for the same problem. Takes 2 weeks to get someone here to fix it while 5 acres of grass continues to grow, Only to have them not show without notice and tell me it is going to be another 2 weeks! This is ridiculous! Very poor customer service.
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Review
#861094 Review #861094 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Reason of review
Poor customer service

SEARS WATER HEATER WARRANTY ISSUE

1.0
Details
SEARS WATER HEATER WARRANTY ISSUE
SEARS WATER HEATER WARRANTY ISSUE
SEARS WATER HEATER WARRANTY ISSUE
Recently my Kenmore water heater that was purchased in February of 2013 stopped working. After some simple triage steps I was able to determine that the honeywell gas valve was faulty. Like the rest of you, I had to call on Thursday to have a sears technician has to come out to diagnose the my faulty honeywell gas valve for a convenient 89$ before they would order and "warranty the defective 3 year old part. I think this is a crock of *** but that is a whole separate discussion. A technician by the name of Richard shows up on Friday and confirms that it in fact is a faulty gas valve but also notes, he has to install the part for a $180. When I tell him that was not what Sears had told me over the phone, he simply packs up his stuff and leaves. I then called Sears to figure out if the installer does in fact have to install it and it is confirmed that they do not require the installation by their technician. I was told by a warranty rep that because the installer wouldn't order the part or leave me with one, they would be ordering the part and it would be rush delivered to my house. When I call on Monday to check on the status of the part order, it was no where to be found. Now they have to send out another technician on Tuesday from 1-5 to triage the same exact thing and order the same exact part that was diagnosed on Friday. To complicate things to the nth degree, my wife is 8 months pregnant. I don't assume Sears will contact me or care about this whatsoever but i did want to document it for the rest of you that are even thinking of walking into a sears to purchase a new appliance on sale, screwdriver set, or even a toaster oven, that is "covered" by the all mighty sears warranty. On the plus side, Sears has left plenty of room for improvement if they don't go out of business first. Disgruntled Customer
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Review
#860722 Review #860722 is a subjective opinion of poster.
Service
Sears Water Heater Repair
Cons
  • Kenmore
  • Warranty
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • Sears Worst Customer Service
  • Sears Warranty Repair Problems
  • Water Heater Warranty
  • Honeywell Gas Valve

Sears in Newberg, Oregon - Unethical, maybe illegal

1.9
Details
Unethical and probably illegal. I bought a through-the-wall air conditioner yesterday at 10am. It was boxed and had strapping around the box. When I got home I removed the old Kenmore air conditioner that wasn't working (we bought an old house, not sure even how old it was) I saw it was double the BTU's of the one I just bought. I called the store multiple times and never got a human to answer. I kept getting transferred to the department then disconnected. So I took the unit, still in its original box with factory strapping, back to the store. I had read all of the paperwork that came with the purchase and nowhere was there a return restriction, and I was looking to exchange it anyway. The clerk in the loading dock immediately told me they don't accept air conditioner returns. After waiting for his manager, who saw it hadn't been touched, she took it in and gave me a returned ticked. I had to go to the department for the return/exchange. Everyone gave me the exact same story about not accepting returns on air conditioners. It was now 7 o'clock on a Saturday evening and of course no one in authority was in the store. LONG story short ... after having a bit of a stubborn fit and insisting, I was able to make the exchange. Whilst ringing up the exchange I noticed the posted return policy on the counter next to the register. They clearly state you can return anything in the department so long as you have the original packaging and all the parts. Unethical management at best, probably illegal at worst. Sears' "Satisfaction Guaranteed or your money back" is clearly as dead as Sears is likely to be. Sad.
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4 comments
Anonymous
#1173882

their return policy says vaccines, air purifiers, air conditioners.... can't be returned after opening.

whether you use it or not

but I'm glad someone lost their job just so you could return somthing. Cuz that's what happens.

do a return you weren't supposed to, lose your job. Stop *** at the poor people at the bottom of the totem pole and take it where it matters.

Anonymous
#1173990
@Anonymous

That is not the policy that is posted on the wall and I asked 3 times to speak to a manager. If someone lost their job it was on their shoulders.

Anonymous
#1171460

Are americans really this ***?

Anonymous
#1171463
@Anonymous

What does that mean?

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Review
#860319 Review #860319 is a subjective opinion of poster.
Product
Kenmore Air Conditioner
Pros
  • Location
Cons
  • Abominable customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service and Delviery
  • POOR MANAGERIAL SERVICES