Filter by rating
filters
State:
Show
City:
Show
Product:
Show

TO THE MANAGER OF SEARS IN SHALLOTTE NC

2.8
Details
TO THE HEAD MANAGER OF SEARS IN THE SHALLOTTE NC 28470, STORE I GO IN TO MAKE MY PAYMENT AND TO GET FILTERS FOR MY NEW REFRAGTER THAT I ONLY HAD FOR 6MONTHS .I DO NOT USE THE WATER OUT OF IT AND THE FILTERS ALREADY NEED TO BE REPLACED AND THEY TOLD ME WHEN I BOUGHT IT THAT I WOULD GET THE FILTERS FOR FREE BECAUSE I GOT THE EXTRA WARRENTY ON IT . SO I ASK THE MANAGER TO GIVE ME MY FILTERS AND HE SAID HE COULD NOT GIVE THEM TO ME BECAUSE HE WAS NOT THE ONE WHO BROUGHT IT TO MY HOUSE. SO I SAID TO HIM MY HUSBAND TOLD ME IT WAS YOU WHO BROUGHT IT BECAUSE HE WAS EITHER MEXICAN OR PUERTO RICAN AND THEN HE GOT UPSET, AND SAID TO ME HE IS NOT A *** MEXICAN OR PUERTO RICAN DONT *** CALL ME THAT AGAIN AND I ASK WHATS THATS GOT TO DO WITH MY FILTERS WE WAS FUSSING BACK AND FORTH THEN HE KEEP CURSING ME OUT AND SAID YOU *** AND *** I TOLD YOU IM NOT GIVING YOU NO *** FILTERS OR TAKING YOUR PAYMENT SO GET THE *** OUT BEFORE I CALL THE COPS . SO I SAID I WILL CALL THEM FOR YOU BECAUSE YOU GOT TO TAKE MY PAYMENT AND I CALLED THE 1800 NUMBER ON MY CARD AND SHE TOLD HIM HE BETTER TAKE MY PAYMENT AND HE GAVE ME THE PHONE BACK AND STILL SAID IM NOT TAKING YOUR *** PAYMENT OR YOU ARE NOT GETTING THEM *** FILTERS. HE WANTED ME TO APLOGIZE FOR SAYING ALL I KNOW WAS MY HUSBAND SAID IT WAS A MEXICAN OR PUERTO RICAN THAT BROUGHT IT TO MY HOUSE AND PUT DENTS IN IT AND I LET IT SLIDE . I DONT THINK I SAID NOTHING OUT THE WAY ABOUT YOUR RACE .I WAS JUST POINTING IT OUT WHAT CAME TO MY HOUSE BECAUSE I KNEW HE WASNT BLACK OR WHITE. MY GRANDSON IS PUERTO RICAN WHY ARE YOU SO MAD FOR WHAT I SAID I THOUGHT YOU WAS .HE JUST KEPT CURSING ME OUT AND HE TOLD ME TO GET THE *** OUT THE STORE NOW.SO I LEFT TO TAKE MY HUSBAND HOME AND WENT TO THE POLICE DEPAREMENT AND SIGNED A PAPER WHICH MY LAWYER SAID I SHOULDN'T HAVE DONE THAT BECAUSE I WAS NOT IN THE WRONG I JUST WANTED MY FILTERS THAT THEY PROMISED TO GIVE TO ME AND PAY MY PAYMENT .SO IF THERES NOTHING DONE ABOUT THE WAY HE TALKED TO ME AND ANOTHER LADY THAT WAS TAKING HER LAWMOWER BACK MY LAWYER WILL AND HERS . SHE ONLY HAD IT FOR 3 WEEKS AND ITS MESSED UP. HE FINALLY SAID HE WOULD CHANGE IT WHEN SHE TOLD HIM HER HUSBAND IS COMING. SO PLEASE SOMEONE CONTACT ME ON THIS NUMBER PLEASE 910 231-1414 ASAP.
View full review
Review
#881230 Review #881230 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Poor customer service
Tags
  • Kenmore Elite Freezer-Refrigerator

Sears review: Review in Supermarkets and Malls category from Northfield, New Jersey

Sears review - Review in Supermarkets and Malls category from Northfield, New Jersey
Sears review - Review in Supermarkets and Malls category from Northfield, New Jersey
My $2246.90 Bella Luna 7pc lighted dining set has no warranty by sears or Agio the manufacturer the glass top shattered by me putting the umbrella in the ring of table top missed the base under the table the pole leaned on ring and the glass shattered. Now for some reason Sears and Agio do not sell the table and I feel they probably had alot of complaints. That was alot of money to spend and neither will back up the product very upset.
View full review
Review
#881220 Review #881220 is a subjective opinion of poster.
Reason of review
Warranty issue

Sears review in Goodhue, Minnesota: Parts order

1.2
Details
Had to order lawnmower parts. Sears Parts Direct showed the part in stock on the website, but the order confirmation showed it out of stock. Customer service knew nothing. Cancelled the out of stock part for a refund in June. Today, July 12 the part shows up. I had already gotten the part on e-Bay. Sears Parts Direct says they never got the phone all. Now I have to return the part! Can't Sears do anything right any more? Told me to use the not very user friendly website to return the part. Fool me once, shame on you. Fool me twice (and this is about the 20th time), shame on me.
View full review
Review
#881039 Review #881039 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$25
Tags
  • Sears Poor Customer Service

Sears review: Review in Supermarkets and Malls category from Athens, Georgia

Just had a bad experience at sears my wide picked up a nail in her tire we went in to get fixed because she was leaving for beach in the morning long story short they wouldn't do anything but try to sell new tires I understand trying to sell a new set of tires but not when the customer tells you not today maybe after trip but to let customer that has bought over 20 tires in the past leave with nail in tire because he won't buy new ones is bad business went straight to tires plus was told they would be glad to fix it they also tried to sell me new ones but the difference is they handled the problem first will be buying new tires there when we get back Francisco could learn something from the guys at tires plus about the importance of customer service
View full review
Review
#879917 Review #879917 is a subjective opinion of poster.

Sears Customer Care Review

1.0
Details
I cant believe i just got a letter in the mail from sears regarding to my credit card i had with them for 15 years. They wrote that my visa card from someone else was too high and, that was the reson they cancelled my sears card. I can not stand sears now. They will be out of buissness soon its only a matter of time.
View full review
Review
#879906 Review #879906 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears review in Rowland Heights, California: Poor Customer service and HORRIBLE RETURN POLICY

1.0
Details
Sears return policy is NOT customer friendly at all. I tried to return an item and I was informed that they now have a return policy that says your purchase can only be returned or exchanged within 30 days--ABSOLUTELY NO EXCEPTIONS. I pointed out that there is NO STATEMENT OF THIS NEW POLICY ON THE RECEIPT AND THE POLICY IS NOT POSTED IN A NOTICEABLE SIGN IN THE STORE. The cashier directed me to a small laminated typed piece of paper at the checkout stand (NOT OBVIOUSLY VISIBLE) with their new policy on it. Because I have been a loyal customer of Sears for 50 years I tried to call customer services and spent over an hour trying to talk to someone in the US. I placed 4 calls to our local store and each call to customer services was dropped. Finally I talked with a customer rep. online who indicated that this has been a problem, but Sears will NOT work with customers any further to resolve it. I AM SAD TO SEE THIS LEVEL OF CUSTOMER SERVICE. I will not be returning to Sears.
View full review
Review
#879138 Review #879138 is a subjective opinion of poster.
Cons
  • Return policy and sears disclosure of that policy
Reason of review
Return policy and communication to customers of that policy.
Loss
$27
Preferred solution
Print your new policy on a customers receipt; boldly post the policy in big signs at the checkout counters; offer exchanges to customers who were not properly informed.

Sears review in Rowland Heights, California: Poor Customer Service and Horrible RETURN POLICY

Sears return policy is NOT customer friendly at all and it is VERY POORLY COMMUNICATED. I tried to return an item and I was informed that they now have a return policy that says your purchase can only be returned or exchanged within 30 days--ABSOLUTELY NO EXCEPTIONS. I pointed out that there is NO STATEMENT OF THIS NEW POLICY ON THE RECEIPT AND THE POLICY IS NOT POSTED IN A NOTICEABLE SIGN IN THE STORE. The cashier directed me to a small laminated typed piece of paper at the checkout stand (NOT OBVIOUSLY VISIBLE) with their new policy on it. Because I have been a loyal customer of Sears for 50 years I tried to call customer services and spent over an hour trying to talk to someone in the US. I placed 4 calls to our local store and each call to customer services was dropped. Finally I talked with a customer rep. online who indicated that this has been a problem, but Sears will NOT work with customers any further to resolve it. I AM SAD TO SEE THIS LEVEL OF CUSTOMER SERVICE. I will not be returning to Sears.
View full review
Review
#879130 Review #879130 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$27

Sears Service Contracts are a scam in Portland, Oregon

2.2
Details
I have purchased appliances from Sears for years with the extended warranties for my businesses and they have always sent out repair people in a relatively timely manner. Over the past year or so, they have outsourced their service agreements and it is HORRIBLE. Our washer and dryer have not worked for weeks. We are still under our 1-year warranty and I cannot get anyone to come out and repair our washer and dryer. We were scheduled for July 5th, 2016 and after waiting weeks for this repair appointment, they simply did not show up. When I called to complain, everyone I spoke with apologised and let me know how sorry they were but NO ONE has the power to change the situation. We were rescheduled for July 14th, 2016 with no explanation other than the service tech was running late on the day we were scheduled. I have cancelled our extended warranties because they are simply not worth the paper they are written on. I honestly believe that Sears is trying to get consumers to cancel their contracts. Why else would they outsource their Service? Their reputation is built on service.
View full review
Review
#878633 Review #878633 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Uncaring outsourced service team
  • Response time
Reason of review
Poor customer service
Preferred solution
Full refund

Sears Customer Care Review

Worst customer service ever!!! Just trying to see if I could return an y opened item in original packaging and I was on phone for over an hour, hung up on twice and then told no, corporate won't allow it. Don't ever in your life by from Sears, they should be put out of business. Awful return policy and offer help in stores as well as awful customer service.
View full review
Review
#878555 Review #878555 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Sears review in Fruitport Charter Township, Michigan: Flat out rude service

2.8
Details
I filed for a repair service under my Protection Agreement warranty that I paid and extra $200 for for my 2 year old refrigerator. Customer service rep. on chat very friendly and service was scheduled for 7/7/16. Service tech. did show up on time but had a big attitude regarding fixing the fridge. First he said my model information inside the fridge didn't match the records on his computer. He asked for a receipt. I pulled this information off my computer (I saved the email receipt from Sears). He said that my receipt didn't have the model number so he wasn't sure it was the same fridge. I said "Well I only purchased one refrigerator". He then said that the delivery date did match (duh!). Then he said he did not see on my receipt that I had purchased an warranty. I quickly showed him at the bottom of the receipt where it clearly said "Protection Agreement" $200. Next he said that the gasket had ripped due to something sticky leaking between the gasket and the frame. So this repair would be considered normal "wear n tear". My mom quickly pointed out that in 70 years of owning a refrigerators with lots of spills nothing ever ripped a gasket completely off the bottom due to some sticky juice and that the rubber gasket must have very cheap rubber to rip so easily. Grumbly and with an unfriendly attitude the tech. agreed to repair the gasket this time but would not do so again in the future. Overall I felt Sears has told its techs. to argue with customers and try to find anyway possible not to perform work or charge for work being done. The extended warranty is a joke if all they try to do is get out of the work. Meanwhile the manufacturers are making all this junk overseas with no quality what so ever. It's all a big scam to make money.
View full review
Review
#878239 Review #878239 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Online chat was friendly and knowledgable
Cons
  • Service repair tech unfriendly tried to get out of the work
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution