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Sears Customer Care Review

1.1
Details
Terrible police I wish no one shop at Sears it's terrible rules and terrible customer service
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Review
#840738 Review #840738 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears in El Paso, Texas - Refrigerator water filter

1.0
Details
Purchased new refrigerator from Sears signed up for automatic water filter reorder. was sent wrong part took it back to sears store they ordered new part but couldnt take it back went online to get shipping label they charged me for shipping label for their mistake a lot of time money and frustration for something that should be simple now you want me to write 100 words more time and frustration really *** rule to have at least a hundred words wasting customers time is not a good way to build business relationships , so will just count to ten 1 2 3 4 5 6 seven eight nine ten
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Review
#840594 Review #840594 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

Sears in Colorado Springs, Colorado - No common sense

3.0
Details
Needed help with my washer getting fixed. Sears says they will be at my house between 1 and 5pm. I stay home and wait. I go in the back yard for a little bit to do some work and come back in to find a not on my door saying sorry we missed you. My front door is wide open, garage door is open, my truck in front of the house, and four dogs running around. I think I would have noticed if someone was at my house or you would think they would know someone is home, but no they just left a note. Thanks for wasting my day Sears.
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Review
#840289 Review #840289 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Sears Customer Care Review from New Jersey, United States

1.0
Details
In the summer of 2014 I had my furniture and rugs cleaned. My kitchen floor ceramic tile cleaned, vents cleaned and was sold a blue light to reduce the amount of mold in my basement. Recently I had water in my basement and all receipts were lost. I called Sears and spoke to approx 10 people, transferred to wrong numbers and still no one can provide me with this needed information . I find this very unbelievable .
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Review
#840136 Review #840136 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Delivery Service Review from Baltimore, Maryland

2.2
Details
On April 22nd I received wonderful news that I had finally been accepted into an apartment after nearly three years of either sleeping in my car or in between temporary homeless shelters. When I became homeless I lost all my furniture and set out immediately in search of what I felt to be the most important thing right now, a bed to sleep on, and I knew I couldn't afford a real bed therefore I settled for a air mattress and after reading multiple reviews about how easily they get holes I decided to get two cheap ones, knowing I'd need to sleep on them for a while. I had ordered a deep freezer before my terrible demise from Sears and considered them a reputable company. So, I placed my order with them and it was due to arrive on May 2nd, I'd get my beds just in time!!! Wrong, my beds was delivered too early, without notification to me, and left at front door, and I've tried unsuccessfully to get this rectified through Sears.
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Review
#839709 Review #839709 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Leaving my items outside for delivery
Reason of review
Problem with delivery

Sears - Ring Review from Philadelphia, Pennsylvania

1.9
Details
Sears lied to my face about a two rings one jad a care plan one did not. After one month the ring was already recked it one lost a stone the othrr look like it survied a nuke. Spedn around 400 for both of these and i regret it sears wont take it back. Amd said i should of got a care plan. Well i would not neeed a care plan if you sold me real stainless steel, real sterling silver, real Dimond s . Your better off getting your jewelry at a 25 cents machine. How the heck does a ring get scratcha on the top? Sears can rot in *** i will be calling coparate.
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Review
#838565 Review #838565 is a subjective opinion of poster.
Product
Ring
Reason of review
Bad quality

Sears - Kenmore Refrigerator Review from Mountain View, California

My wife ordered a Kemore stainless steel refrigerator from Sears on January 30, 2016 for our vacation home in Florida. We live in the north east and were not present for the delivery, but a family member was and stated that all looked well. When we arrived at our home in Florida on April 1, 2016 we noticed deep pitted rust on the refrigerator door behind the handle and surface rust between the doors. We thought no problem, Sears will handle it. To our surprise when we called Sears we were told that there is only a rust warranty for 30 days and they refused to cover it. We kept our cool and fought hard, we spoke to supervisors and various levels of management but they refuse to take any responsibility. We have always had stainless steel appliances from LG, GE and Samsung and have never had rust of any kind. So we then learned about, and tried the Magnet test and we discovered that magnets stick very well to the Kenmore product but not the other brands. We researched further and learned that nickel and chromium are used to make stainless steel "stainless" and if the steel does not contain enough of these compounds your stainless steel will rust. If there is enough Chromium and Nickel magnets will not stick to the stainless steel. At this time my wife and i have given up on Sears and will no longer shop there. I'm tired of fighting and will consider this a $1,400.00 lesson. Im not sure how much longer Sears can stay in business in consideration of their current financial situation, but it's clear that the end will come more quickly if they continue to treat their customers poorly!
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Review
#838433 Review #838433 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Damaged or defective

Sears - Review in Supermarkets and Malls category from Charlotte, North Carolina

2.0
Details
I already submitted a complaint to the executive CSC dept, but the people that this company hires for Human Resources offices are from another planet! I applied for a few jobs with the company and her phone conversation turned me off so bad I don't really want to work for Sears Co now, this is the NC Call Center! Although I'm thinking of going ahead and get an attorney about it since I can't get any where!
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Review
#838424 Review #838424 is a subjective opinion of poster.

Sears Ring Repair Review

2.2
Details
I took my $4000 engagment ring to get sized. They told me it would be back a couple of days ago, but now they cannot find it????? If they lost my ring there will be *** to pay!!!! Beyond furious
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Review
#837229 Review #837229 is a subjective opinion of poster.
Service
Sears Ring Repair
Reason of review
Poor customer service

Sears kenmore elite defective handle.....poor customer service

1.7
Details
Purchased a top of the their line kenmore elite stainless steel microwave....What I got was a deceptively labeled "fake stainless steel" microwave for almost $800. The handle is all blistered and I have cut my hand several times on it. It is really plastic covered with a fake covering to look like stainless. Despite hundreds of complaints on the internet, SEARS refuses to remedy or fix unless I pay $249 for labor plus the price of a new handle (between $90 $ $100) UNBELIEVABLE!!!!! DONE WITH SEARS...spent over $10,000 on appliances! POOR CUSTOMER SERVICE....DO NOT BUY FROM THEM!!!
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Review
#836927 Review #836927 is a subjective opinion of poster.
Product
Kenmore Microwave
Cons
  • Ignorant communication
Reason of review
DEFECTIVE, POOR CUSTOMER SERVICE, DECEPTIVE ADVERTISING< BAD QUALITY
Loss
$849
Preferred solution
I would like the handle to be repaired or a replacement of microwave as several people have cut their hands on the peeling handle and slivers of the fake covering have been falling into our food. Also the deceptive description of the product should stop.
Tags
  • Kenmore Elite Microwave