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Sears - Noisy Refrigerator

1.9
Details
I purchased a new Whirlpool French door bottom mount refrigerator (WRF736SDAW) from Sears. It didn't take long for me to realize my mistake. The refrigerator's condenser and evaporator motors, as well as the compressor are very loud. About eight months after my purchase I noticed a loud machinery motor type sound coming from the refrigerator. A Sears technician came out and told me this was a diffuser motor and it was normal. When I questioned him about the frequency and high level of sound I was informed that's how Whirlpool refrigerators sound. A couple months later the sound became louder and more frequent. Whirlpool sent out one of their service technicians who basically said the same thing. A short time after that service call the refrigerator started making a loud popping noise. I called Whirlpool and told them I was dissatisfied with the product and asked for a pro-rated exchange, they denied my request and told me to contact Sears. On the telephone Sears said they would do a pro-rated exchange but I had to go to the Sears store. When I arrived at the store where I purchased the product they said they didn't do pro-rated exchanges but would check with corporate and call me back. I've never heard back from Sears.
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Review
#815445 Review #815445 is a subjective opinion of poster.
Reason of review
Bad quality

Sears Auto Center Oil Change Review

Ridiculous waiting time and request for information, just for an oil change. Rude at desk and should have left without waiting any longer. Over an hour and a half, when told 30 minutes. Never Sears again for anything.
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Review
#814884 Review #814884 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears "Best" 7HP/19" Rototiller

I had a similar issue with my Sears "Best" 7HP/19" Rototiller. The transmission is a piece of *** in these units. The first one broke within an hour of owning it. Figuring I got a lemon I told the responding technician to just swap with with a new one. Well, that didn't last all that much longer either; just longer than the warranty. The responding tech for the second unit told me that to fix it would cost more than the price of a new unit. WTH...Thankfully he waived the $100 service call for me. "Wiser but still, you know what I mean" in SoCal.
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Review
#814446 Review #814446 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$750
Preferred solution
Just fix it at a fair price.

Sears in Riverview, Florida - Mattress Horrible Policy

I bought a mattress and box spring via a customer service rep. Sears delivered regular box springs vs correct low profile. When I had the time, 91 days later they would not honor a returen. So, I bought another boxspring online at Sears. The website allowed for the purchase of one versus the two you need to make up a mattress. When I tried to return because I bought the correct boxsprings. The company could not take back the item for 30 days and after 90 days will not return at all. Please do yourself a favor and use another company bc this company's policy are rigid and ridiculous.
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Review
#813962 Review #813962 is a subjective opinion of poster.
Product
Sears Website
Reason of review
Poor customer service

Sears online is a nightmare!!!!

1.0
Details
Ordering online was a nightmare. Placed on order for $7800 online and without reason it was canceled. I called, apparently credit card company needed to verify the order was not fraud. Instead of having a mechanism for this, Sears deleted the order. Stayed online with person who was supposed to send me a written cancellation for the order plus input the order for a second time. Did not receive either email confirmation. But did receive a second cancellation notice that the order had been deleted. Called back, for the second time, replaced the order with a third credit card, and the next morning got a call that all but one item was pending approval. I cancelled the pending item. Waited online with rep till I received a cancellation email on three orders. Will NEVER order from Sears again. Heading to the Best Buy website right now.
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Review
#812929 Review #812929 is a subjective opinion of poster.
Cons
  • Online ordering process
Reason of review
Order processing issue

Sears - Replacement Review from Millington, New Jersey

1.0
Details
Back in 2003 bought a battery from sears... Still under warranty to get a replacement for free.. The sales person told my dad & i had to pay for a new one... When we SHOULDNT have to!! We argued with the guy & told him we will call the HQS to report your ***!! Then the guy gave us A replacement... What a bunch of idiots they hire to work for SEARS! Let me tell you everyone, I STOPPED buying their batteries of the year i posted above!! I urge you not to buy car battries from them! Go somewhere else, your 100% better off... I dont buy clothes or sneakers either from them..Their selection sucks big time! They hardly have anything good to buy! Waiting for them to go out of business! In the auto dept. We ran into a guy waiting for his tire to be fixed or a replacement, he waited for 2 hours!!! Can you believe this?! Unreal!! This sears incident was in livingston, nj...
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Review
#812756 Review #812756 is a subjective opinion of poster.
Service
Sears Replacement
Reason of review
Warranty issue

SEARS CHARGED ME TWICE FOR MY ONLINE WASHING MACHINE ORDER

I just ordered a washing machine from Sears, ONE washing machine. They charged me twice, they said it was a "computer error" guess what? It's Friday and they can't refund my money for 3-5 business days. That's $1000.00 of mine, Sears stole from me and they won't be able to return it UNTIL SOMETIME NEXT WEEK. I'M NOW OVERDRAWN AND WILL BE CHARGED BANK FEES, AND SEARS IS SORRY! BUY YOUR STUFF FROM SOME PLACE ELSE, DON'T BUY FROM SEARS!!!! EVER!!
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Review
#812602 Review #812602 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in York, Pennsylvania - Cabinat refacing

2.3
Details
we had our cabinets refaced in 2009 &they are peeling i called sears about it & they said there was a fee of 100 dollars just to look at them then labor charges they were supposed to be lifetime guarntee boy am i sorry i got you to do it i could of got new cabinets for 8000 what a mess they are i,m going to check & see if it would be advisable for me to get a lawyer & try to get my mony back , i work with the public people i,m sure going to recomend the people i see to never get any work done by (sears) my phone no is 814 643 7259 just look up darrel houck 3742 cold sp.rd. huntingdon &you will see the contract work we don,t have pictures just come &look for yourself?
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Review
#812274 Review #812274 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$7000
Preferred solution
Full refund

Sears in Richmond, British Columbia - I AM SNOOP DOGG

1.0
Details
Hey guys, snoop dogg here! Buy my new single: "drop it like it's hot", for only 299.99 dollas. Now, I just want to say I have nothing against Sears. But when you slap me, brutha, that ain't cool, dogg! I mean you know that I am the one and only d-o-double g, right amigo? Also, I doubt it is in the employee handbook to attempt to murder a customer using a double handed, automated, oiled, lubricated, diamond forged, double bladed, dead sexy, sharp as heck, *** sword because william the conquerer outlawed that 2 years ago.
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Review
#811310 Review #811310 is a subjective opinion of poster.
Pros
  • I will like it when they are out of business
Reason of review
Poor customer service
Preferred solution
Full refund

Sears in Saint Catharines, Ontario - Should have known it would be terrible when they can't even spell fashion in the title

1.0
Details
What a disaster! I ordered a diamond and sapphire "fasion" ring and was understandably upset when it did not arrive on the estimated arrival date. When I went to look up the confirmation number on the website there was no information available. Even calling did not give me more information. Although the woman on the phone was friendly it does not help to get yet another "estimated date of arrival" that was DOUBLE the amount of time it was originally going to take. She couldn't even give me a day, just a range. I almost want my money back without even seeing the ring this is so frustrating! I will update this review with ring quality when I actually receive the ring.
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Review
#810867 Review #810867 is a subjective opinion of poster.
Pros
  • It was easy to order online
Cons
  • Delivery service
Reason of review
Problem with delivery
Loss
$660
Preferred solution
Let the company propose a solution
Tags
  • Poor Spelling