Sears
Reviews and Complaints
Sears - Customer Care Review from Cleveland, Ohio
10 weeks no resolution
Preferred solution: Let the company propose a solution
Resolved: Sears - Dress Review from Casas Adobes, Arizona
I went to return a dress that was purchased at
shopyourway.com I always make sure that it can be returned at a local store because I hate to send packages back because is time consuming.The associate number 97741 scanned item and was unable to find item and said they probably didn't sell that dress, but if I had the receipt he could do the return and he verified with another employee and he said same thing. I decided to login to my account and retrieved the order number,item purchased,price and the picture.
Employee entered all the information but once again item was not found explanation he gave me was that probably because Sears was not the seller because the shopyourway site sells from several stores and only way to know was with the receipt. I gave up and when I was about to leave I checked to see if I could find the email confirmation I received after I placed the order and found it that was the receipt. I gave all the infornation to employee and item was sold by Sears, he entered all the information and item could not be returned because item was not valid. Employee asked for help to another employee named Nadja, she tried to do the return but item was not found and I guess receipt of purchase was not enough.
I responded that I had wasted over 30minutes and she had to return item because I had the receipt, Finally Nadja not very happy returned item for $35.19 and I had paid 35.35 and mentioned that to her but she said there was nothing she could do and if I wanted my 16 cents to call Sears.com my response to her was if you do this to 1,000 costumers don't you think that would add up?! And I asked for manager but she said he was gone for the day.
Overall experience was horrible can't believe employee insinuated I was returning the wrong dress with original tags,package,order history from their own site and receipt. Only people stealing pennies at a time is Sears.
Cabinet Damage
- Too much to list
- Lack of empathy to resolve
- Dishonest tech
Preferred solution: Full refund
Do Not order from Sears.com
Washer not performing. Want to exchange for new one.
Order # 98820****. Called to exchange washer.
Not satisfied with performance of washer. Called back on September 15, 2016 to 1-80*-832-**** spoke to Doggie. She informed me that I would receive a call in the next 72 hours. No call ever came.
Called back everyday and received the same answer. On 9-21-2016 received an email to speak with a representative regarding delivery of my washer. At that time, I was told that they were trying to call me and that I didn't answer the phone. This is untrue!
At no time did they attempt to contact me. I called everyday and today (9-22-2016) I was told that my credit card was declined. What?
Why didn't anyone tell me that first time? Instead I was given the same response: You should receive a call in 72 hours from the delivery team.
- Order processing issues
Preferred solution: Deliver product or service ordered
Sears Maintenace Technician maintenaned Refrigerator and caused leak in refrigerator
Preferred solution: Full refund
Sears - Customer Care Review from Upper Marlboro, Maryland
Dishonesty member ship
- Abusing customer service
- Unfair return policy
Preferred solution: Full refund
Sears - Delivery Service Review from Penticton, British Columbia
Sears Customer Care Review
Item Return for Credit on Sears Credit Card
Sears - All Products Review from Wixom, Michigan
Very concerned assosiate, 25 years of service.
SEARS DELIVERY NIGHTMARE!!!
- Prev
- 1
- ...
- 235
- 236
- 237
- 238
- 239
- ...
- 506
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Same here. My refrigerator died, they came out one week after I called it in, and diagnosed a thermostat, now 6 weeks later, I have the part delivered, but they keep making and canceling my appointment to install the part!
I hate this.
No refrigerator for 6 weeks in summer is crazy. Sears Home Warranty service is a fraud.