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2.2
Details
On the 29th of February i called SEARS to have my Dryer repaired. When the Rep answered i was asked what was the code on the Dryer display was, i told them that it states F-01. I was then asked if i wanted the $39 a month for a year or the $199.99 one charge, I opted...
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1 comment
Anonymous
#1142534

Its Colombia....

Review
#802221 Review #802221 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Service of repair
Reason of review
I will no longer use SEARS for any repair's again!

Sears - Repair Review from Wenona, Illinois

2.5
Details
I would have to say the Sears service is non existent. Can not rate it poor, because I've been calling for a month. Yes, a month to get my washer at least checked out, let alone repaired! I got the extended warranty/service plan in '13. Was told someone would service yearly. Never happened. Called because the washer stopped working 1/30/16 and every week since. The first call the lady I talked to went through all the diagnostics, said it was the circuit board. I'll order it and sen it to you. We'll call and set up an appointment to install. Part never arrived! Never got a call for repair. Have called every week since for service! Every time I've called I've been assured I will be contacted within 24 hours or the next Tuesday if you happen to call on a Thursday. I'm out $50 so far in laundromat costs. Which I was told would be reimbursed by Josh. Which also said his manager would call me by the end of the day. Two weeks ago! Still waiting for the manager to call. My whole Sears experience would be rated horrible at best. Please contact me Sears! sfulton64@hotmail.com The washer is in Warranty until October!
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Review
#801830 Review #801830 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Warranty issue

Don't deal with Sears

Sears refuses to let me make a payment in the store because their website is down. I made every payment on time or early on line but now that I'm trying to make the last payment the site won't work. I have called to complain about it 5 times and I always get the "wait 24 to 48 hours, then try to make the payment again." It never works! So today, I hear that we are some 3,000 complaints down on their fix list. It's just idiotic! I have the money to pay and they won't let me. I said to the rep ... "just call the store manager and let them know we're coming in to make the payment and they can arrange for the delivery." The refuse to do that. I'm never ever ever shopping with Sears again. They are in breach of contract on a $500.00 purchase and they won't even refund my money which is stealing!!!
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Review
#801604 Review #801604 is a subjective opinion of poster.
Product
Sears Website
Reason of review
Problems with payment

SEARS POOR CUSTOMER SERVICE

I bought a riding mower. made 2 appointments for service(not running) they never showed up on the first one I called 2 hours after the latest time they gave me they would be there and the guy said he can't make it today. I called and they set up another appointment and they again never showed up. Tried calling the CEO and you can never get anyone there to answer the phone. All service appointments are made overseas with *** that speak everything but english. When you tell them you want someone in the USA they tell you they have no one. I will never buy anything from Sears again.
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1 comment
Anonymous
#1142535

I think you are actually the *** thinking that the CEO is going to take your *** phonecalls....

Review
#801555 Review #801555 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
EXTREMELY disappointed in the customer service provided. I had my credit card for 3 years with the company and now they close the account due to inactivity. I was recently, and explicitly, told via phone call there was no way that would happen when I specifically asked...
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2 comments
h.kitchener
#1120992

Not having a Sears credit card doesn't seem to be much of a problem. You don't really shop at Sears, do you?

Most everyone I know hasn't shopped at Sears in years. You won't miss it and the "hit" to your credit score is rather miniscule.

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Review
#801503 Review #801503 is a subjective opinion of poster.
Product
Sears Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Other Product Review

1.0
Details
Possibly the worse customer service I've ever experienced. And I worked for comcast for 10 years.
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Review
#801491 Review #801491 is a subjective opinion of poster.
Reason of review
Poor customer service

Hiking Boots Review

1.0
Details
I hate SEARS!!! DO NOT USE THEM.. That is all I have to say. Too much 2 say.
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Review
#801429 Review #801429 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
1.8
Details
Sears - Dress Review from Casas Adobes, Arizona
Sears - Dress Review from Casas Adobes, Arizona
I went to return a dress that was purchased at shopyourway.com I always make sure that it can be returned at a local store because I hate to send packages back because is time consuming.The associate number 97741 scanned item and was unable to find item and said they...
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3 comments
Anonymous
#1120824

Why are you buying clothing at Sears? That is pretty gross!

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Review
#801139 Review #801139 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Chino Hills, California - Kenmore Elite Bottom Refrigerator

1.0
Details
I just spent half of the day with Sears. After coming home Saturday night and finding a puddle of water around my Refrigerator which I bought 5 months ago. Sears technician came yesterday to try and fix the refrigerator and he basically told me that they are going to have to replace the compressor, the motherboard, some valve And oh by the way he will have to inject some type of dye to figure out if the freon is leaking. Instead of replacing the lemon of a refrigerator they sold to me 5 months ago. The supervisor told me that they have to follow protocol and try and fix it. Grrrrrrrhhhh Think outside to the box Mrs. Supervisor!!!! Would you want a refrigerator if you new all this stuff have to be replaced. The technician said he doesn't know if it's fixable!!! And on top of that technician won't be back to fix my frig until March 8th. And if they can't fix it. I have to wait another 24 to 72 hrs. Process replacement!!!!
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Review
#801112 Review #801112 is a subjective opinion of poster.
Service
Sears Replacement
Cons
  • Sales clerks attitudes
Reason of review
Poor customer service
Loss
$3146
Preferred solution
Full refund

Sears - Auto Repair (non-repair)

Our own mechanic was not open on Sunday Feb 7th. So brought car to Sears hoping to NOT have to miss time from work to get car fixed. We had our automobile worked on Feb 7th (replaced thermostat & water outlet housing unit). Yesterday Feb 29th auto over-heated. Took vehicle back to shop & was told defective part. They ordered 2 parts (both defective also) and found a 3rd part, installed it. Husband drove car today (March 1st) still problem. Making a formal complaint through Corporate is a joke and ridiculous. You call, they take the information and have store manager or asst manager call you back. WHY? That's where the problem is! We have dealt for 2 days on resolving this issue. You can't even reach a Regional VP or his office to give him feedback on the operations or the situation. I will never recommend or use Sears for any type of automobile repair. Do not use Sears Automotive for car repair.
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Review
#800657 Review #800657 is a subjective opinion of poster.
Service
Sears Car Repair
Reason of review
Bad quality