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Sears Checkout Review from Columbia, Maryland

5.0
Details
went to sears toda to buy just two pants thats it. i was stuck at register for half a freakin hour cus the check out person wouldnt let me purchase my items till i signed up for a sears card. i told the man three times NO, but get this when i didnt quallify the first time he asked me to LIE about my YEARLY INCOME so it was easier for him to have it go through. i was like *** no. so the second i get that ema im cancelling the *** card. n i didnt even get my savings. *** sears!
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Review
#790963 Review #790963 is a subjective opinion of poster.
Reason of review
Problems with payment
I purchased my refrigerator from Sears in May, and it worked for about 3 months. The first thing I noticed was water leaking on to the top shelf in the refrigerator. Next the freezer stopped freezing my food completely, as I noticed that my fresh spinach was still soft...
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1 comment
Anonymous
#1488406

My mom purchased a Kenmore Refregrator 60604 Model, this is a lemon..the first 9 months were fine then the fan in the freezer stopped... no cold air in the bottom and not freezing the top..

it was luckily under warranty, then 3 months later the same problem...$ 160 bill for repair...

now 6 months later the same thing... Sears and Kenmore should be ashamed ..the worst customer service and the fact that this is happening to my MOm who is 90...is totally unacceptable...

Review
#790544 Review #790544 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund

Sears in Washington, District Of Columbia - Ripoff Extended Warranty

2.4
Details
I bought a dishwasher from sears and purchased the extended warranty. The first repair was a bad circuit board. No power at all to the dishwasher. They came and repaired it. Second call exact thing. They came and repaired it. Third call a month later - the exact thing. This time I asked for a new dishwasher. They told me the guy would have to come out and fix it and only on the fourth repair for the exact same thing could I get a new dishwasher. And that process takes a long verification and a six to eight week wait. Seriously. NEVER buy an appliance from Sears. They should have replaced my dishwasher on the second call. Clearly they are using used parts on a defective dishwasher. Shame on them. No wonder they are losing so many customers.
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Review
#790429 Review #790429 is a subjective opinion of poster.
Product
Kenmore Dishwasher
Reason of review
Warranty issue
Preferred solution
A new dishwasher

Sears in Phoenix, Arizona - Horrible customer experience - appliance repair

3.4
Details
My refrigerator stopped cooling, purchased by previous owner at Sears, so I thought I'd call to see what they could do. They came out the next morning, very good automated booking system, guy showed up on time, professional, that's where all the good stopped. $95.00 service call, but I knew that going in. However, after 5 minutes pulled out a blown relay, said it needs to be replaced (obviously it did). However, quoted me $105.00 for the part and $279 for labor. Are you F$&$&$$* kidding me? I know high-end corporate lawyers who don't charge $280 for 5 min of work. Looking online, the part would cost $56 with $7 S+H. I'll accept the markup, but the labor killed me. All of a sudden, the repairman said "Oh, there is a 20% off coupon if that helps..." ummmm, yes. Glad you mentioned something out of the kindness of your heart. So, like an *** and being impatient, I said "fine." So, yes, the fridge is fixed, but seriously. Ripoff. And to make matters worse, the mobile payment processing system the guy carried made it all worse. Right as I was swiping my card he says, "Oh, by the way, 99% of the time the banks will recognize this as fraudulent because our account is in Cali and not here in AZ. You'll have to confirm with you bank that it's okay." Great. So now I have to spend 30 minutes on hold with my bank to verify that "yes, I am agreeing to be ripped off by Sears, thanks." Now, strangely, they have a GREAT reservation system, with multiple emails leading up to my appointment and all this uber-customer-friendly stuff. But as soon as the service was done, nothing. Silence. Not even a "thanks for your patronage" email. Finally, I get an email asking to rate my experience and I get a link to a Google+ page with no further links to review anything. Cute. Needless to say, I will never utilize their services again. They are overpriced and no longer are the company they used to be.
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Review
#790216 Review #790216 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Repairman
Cons
  • Poor followup
  • Payment experience
  • Overpriced service fees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Kenmore Refrigerator
  • Overpriced Service Fees

FRAUD! Sears is a crooked company

1.0
Details
Sears recently advertised an 8 function digital multimeter for $8.99, (regular price $19.99). Sales staff at the local Sears store told me they had none in stock and had not had any in stock for months. They suggested I order it online with free pickup at the store. I tried that. The special sales price for Alaska was $9.89. However, if you search directly for the item for Alaska the regular price for this item is now $21.99 with a sales price of $9.99 with no store pickup. I ask you, disregarding shipping costs, why would the item itself cost more in Alaska? Why does the price change? Does it cost more to make this item for use in Alaska? Do I hear the word FRAUD? Or gouge Alaskans? And, the item wasn't available for free pickup at the store. Screw them *** people in Alaska! Right Sears? NOW that the sale is over Sears, with their kinder side, has this item listed with free store pickup. FRAUD! FRAUD! FRAUD! Sears used to be reliable and reasonably honest, except for excessive shipping charges. I guess greed from charging excessive shipping charges has spread into pricing of items and playing games with their customers.
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Review
#790068 Review #790068 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Manipulation of pricing of items for alaska
  • Probable fraud
  • No free store pickup on sale items
Reason of review
poor customer service, pricing issue, probable fraud
Loss
$11

Beautyrest Mattress Review

1.0
Details
I will never ever, ever buy anything at sears!!!!! Worst company ever. I use to love it, but I won't walk into or visit a website of another one!!!!
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Review
#789995 Review #789995 is a subjective opinion of poster.
Product
Beautyrest Mattress
Reason of review
Bad quality

Sears in Colorado Springs, Colorado - Bought a Snow blower

1.0
Details
Bought a snowblower took it back to sears 2wks later , they say they have a 30 day return , noooo they gave us part of the money back we are short 257.00 we had the receipt too, horrible manager in Colorado Springs Southgate (Jeremy) beware buyers no wonder Sears is going out. We will never buy from sears ever again, they told us when we bought it we had 30 days to return it with receipt , they totally lied just to get the sale, horrible run don't walk!!!
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Review
#789811 Review #789811 is a subjective opinion of poster.
Service
Sears Manager
Cons
  • Customer services
Reason of review
Did not get full refund
Loss
$258
Preferred solution
Full refund

Sears in Tustin, California - Poor Customer Service

2.5
Details
I purchased a refrigerator and was expected to receive it in 7 days on a Saturday. I felt like it was too long for not having a fridge at home but I got a good deal so decided to deal with having no fridge for a week. The day off expecting my refrigerator I got a call saying my fridge was lost and would not be delivered. I do not understand how a 300 pound fridge gets lost. I did not get answers and was told to call costumer service on Monday. I canceled my order and went to Lowes, purchased the same refrigerator and was delivered the next day.
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Review
#789785 Review #789785 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Yeah! I had an experience with Sears

On Black Friday I purchased a steam washer and dryer. They told me it would take a week to deliver. I told them no problem as I was going a week. Two weeks late I called and they have almost no idea about what I am talking about. I could have been talking to a cardboard box. 2 Weeks Later they called with the delivery, it's an electric dryer not gas. Could have been my mistake. In either case call them back again. We don't have it we will get it next week. That was about the middle-End of January. No calls no news nothing. Literally been to the store 3 Times spoke to the sames salespeople even the same salesperson. Originally it was like speaking with "three-monkeys." I didn't see anything,I didn't hear anything and I never said that. Beginning of this week down there again and was told "the only thing we can do is sell you a new one." ($200.00 more). That would be over my dead body, get a manager, who says we will do the right thing says I will have it in a couple of days. Amazingly two days later driver calls and says "I have it and I am coming by." NEVER SHOWS. An hour ago called again doesn't remember calling before says "I am coming by." Waiting Now...remind me with all the companies that I can be buying these items from why I would buy anything from these fools. I grew up with SEARS shopped there with my family since I was small. Lately, I hear they are going under. I own a business...if that business was suffering I would be carrying products on my back to your home to retain my job and your loyalty. You get what you give boys and never say it was unfair. People are complaining all over the web. Some businesses belong in China.
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Review
#789049 Review #789049 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Sears in Fort Lauderdale, Florida - Jumper cables

A few years ago I bought Sears next to top of the line jumper cables. Never needed them until yesterday. Turns out the blue casing dried up and completely brittle easily falling off making extremely dangerous to use. The black casing is fine but it is made of rubber unlike the blue cable which may have been plastic casing. I will attempt to get some credit for it today and they are willing I will update this but I heavily suggest you don't buy this product.
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Review
#788647 Review #788647 is a subjective opinion of poster.
Cons
  • It will depend on what they do
Reason of review
Bad quality
Loss
$67
Preferred solution
Full refund