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Sears in Stratford, Prince Edward Island - Poor Customer Service

I recently made 2 purchases at Sear's Charlottown for furniture. One week i purchased a sofa set in the store and the following week I purchased 2 beds by phone which the receipts were to be sent out in the mail, I haven't received anything. Both purchases were to be put on a payment plan but the sofa set wasn't . When I contacted Sear Card about this they said it had to be fixed by the store. I called the store a minimum of 10 time left messages when someone actually answered the phone. i finally spoke to the supervisor of the department whom advised me he would fix it and I had to email my receipt. he also stated he would mail my receipts and an explaination as to why the sales person didn't get back to me. He has fixed it as far as payment plan but nothing else. I email him again but no response and I still don't have my receipts for beds. I am very annoyed at the lack of service given by this store and will never buy furniture in store again.
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Review
#740967 Review #740967 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service

Sears - Whirlpool Side By Side Refrigerator Review from Lee, New Hampshire

1.7
Details
I purchased a brand new refrigerator from Sears on labor Day weekend and had it Delivered on September 12th 2015. Our Ice maker never worked. I have had Sears repair out to our home six times to try to repair it. They have replaced the main circuit board, main relay board, emit board,another board, heater, and many other parts. They have defrosted the water line with a heat gun. They tried to replace the main water line and heater but when they attempted to pull the old one out of the door it broke off inside of the door. So now they are going to send me out a new freezer door with the ice maker on it . I had to sign a slip last week stating that if my repairs were not covered under Warranty that I would be responsible for payment up to $1733.41 less any amounts you may have already paid for this repair. What a joke I paid about $1,100 on sale for my side by side refrigerator with Ice maker and water dispenser on the door. Today alone I made many calls. I spent this many minutes on calls. The calls were for for 9 min, 1.5 min, 8.5 min, 21 min, 6 min, 33 min, 2.5 min, 1 hour and 9 min, 8 min, 8 min,27.5 min, 1.5 min, and 50 min so today I spent 245.5 minutes I spent 4 hours and .09 minutes. I added this up 3 times and can't believe I spent 4 hours on the phone alone today trying to get this resolved. Trying to get my no good refrigerator replaced. not to mention how many other days I have spent time on the phone. They have the worst automated phone system and when a representative answers the phone they are usually outside of the United States and they hardly speak English. I have to keep telling them the reason for my call and just like the commercial on TV have to keep saying representative, representative. representative, representative, to finally get someone that speaks English as their second language. I then have to explain to them why I am calling and ask for a Case manager. This is the worst Customer Service I have ever received. So now they say even though they have been to our house to try to fix our refrigerator 6 times that we have no choice but to have them come back, My refrigerator is a Whirlpool and I called them today as well and after almost an hour and speaking to a representative and a supervisor I was informed since Whirlpool manufactured my refrigerator for sears under the Kenmore name that Sears handles all warranty work for my refrigerator. At first they were going to send out a technician to see if they could fix it. Unfortunately they then discovered that I had to use Sears. I wouldn't recommend that anyone buy an appliance from SEARS THEY DON'T CARE ABOUT THEIR CUSTOMER. I CAN'T IMAGINE HOW THEY CAN TREAT ANY CONSUMER THIS WAY AND TO PUT ANYONE THROUGH ALL OF THIS AGGRAVATION AND SAY THEY CARE ABOUT THEIR CUSTOMERS. WHEN I COMPLAINED AND ASKED FOR THE ADDRESS TO WRITE CORPORATE TO WRITE A FORMAL COMPLAINT THE CASE MANAGER HAD THE NERVE TO SAY TO ME THAT THE ONES THAT REPLY TO THE EMAIL AND THE WRITTEN CORRESPONDENCE ARE JUST LIKE HER A CASE MANAGERS AND THAT THEY WOULD SAY THE SAME THING AND NOT LOOK INTO MY COMPLAINT ANY FURTHER. AS I REPEAT I WOULD BE VERY CAUTIOUS THAT IF YOU BUY AN APPLIANCE AND HAVE TROUBLE DON'T ALLOW THEM TO COME TO FIX IT RETURN IT WITHIN THE 30 DAY RETURN POLICY. IF WE HAD WE WOULD HAVE BEEN A LOT BETTER OFF.
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Review
#740359 Review #740359 is a subjective opinion of poster.
Reason of review
Poor customer service

Lg French Door Refrigerator Review

1.0
Details
To make a long story short. I have been woth out a working refrigerator for 5 weeks. The customer service is horrible. I will nvr buy from them again.
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Review
#740224 Review #740224 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Palm Springs, California - MATCHING WASHER & DRYER UNDER 5 YEAR WARRANTY

After waiting almost two months for parts (which were no longer available) I was offered a new washing machine - that no longer matched the dryer - I had purchased as a "set" - After asking my 800+ facebook friends and 4300+ LinkedIn friends if they would be satisfied with a non-matching set after buying as a "set" and paying for 5 years of warranty, they agreed (all of them) they would not be happy! I am making my life's mission to divert all the customers that I can away from Sears and to anywhere else to purchase appliances. Lowe's - has similar appliances, uses the same warranty company for work, offers less expensive warranty packages. They pissed off the wrong customer when they put the screws to me! James Rider - Palm Springs CA
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Review
#739178 Review #739178 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in West Monroe, Louisiana - Craftsman Lawnmower-motor replaced 4 times-one year-mower replaced last week tried to start today will not start want picked up and moneyback for mower and service contract..89 years old. streessed ou

motor replaced in lawn mower 4 times in less than year. Mower replaced last week. Tried to start today would not start. They did not start when they brought it. Sears needs to give back my money for sorry mower and service contract. I am calling bbb and everone else I have to to get this done. I have gotten the runaround every which way I turn. I need action. Can you help me or send me in the direction I need to go to get results? Lowe's was the people that finally got lawnmower replaced by calling someone at Sears but I don't know who..I just want my money because it is clear to me that this product is no good and I am tired of fooling with it and the rude lying people at Sears.
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Review
#739102 Review #739102 is a subjective opinion of poster.
Cons
  • Customer service stinks
  • Junk service
  • Service received in store
Reason of review
all of the above
Loss
$2000
Preferred solution
Full refund
I placed my order 10/29/15 and was told I would receive it 11/06/15 (I was told this date 3 different times). I was also told I would get an email confirmation the day I placed my order. I didn't receive an email confirmation nor did I receive my items on 11/06/15. So...
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Review
#738895 Review #738895 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Length of time for my refund
Reason of review
Poor customer service
Loss
$580
Preferred solution
Full refund

Sears in Harrisburg, Pennsylvania - WHAT A RIPOFF

1.0
Details
I HAVE DEALT WITH OTHER LEASE PROGRAMS AND CAME OUT WITH WHAT I EXPECTED TO RECEIVE FOR A LEASE PROGRAM. A LITTLE MORE FOR PAYMENTS, BUT RECEIVED MY MERCHANDISE AND THERE WAS AN END TO THE PROGRAM. THIS PROGRAM HAS NO END IN SIGHT, NO LIGHT AT THE END OF THE TUNNEL. FEES ARE OUTRAGEOUS, AND I COULD HAVE BOUGHT 4 OF THE ITEMS I PURCHASED BEFORE THIS WILL EVER BE PAID OFF. DO NOT LEASE FROM SEARS OR KMART. SO NOT WORTH IT, SO SAD AND DEPRESSING TO STILL BE PAYING ON SOMETHING THAT IS NEVER WORTH WHAT I STARTED OUT WITH.
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Review
#738857 Review #738857 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Sears in Albany, New York - Horrible Delivery and Customer Support

Sears is dying, so it may be best to avoid them entirely. Sears e-mailed me a delivery time and date for my new large appliance, but then never showed. No calls to inform me of delay or a ratonale. Then, it was nearly impossible to find out what was going on (foreign call centers knew nothing, endless phone chains, sometimes advised to take circular paths through customer support). Finally, obtained warehouse phone number surreptitiously, and discovered that my item had never even arrived at the warehouse. Now I'm being told to re-schedule the delivery appointment ... in absence of any idea on Sears' part as to when my item will actually arrive.
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Review
#738189 Review #738189 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Poor customer service

Sears bait & switch on-line sales

I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but Sears refused to install them. Even though Hankook clearly says that these tires are designed to fit 7" to 9" wide rims, Sears Auto in Waldorf MD claimed that they couldn't fit them on my "too wide" standard 8" Dodge truck rims. Instead they coerced me into buying a set of cheaper made-in-Mexico version General Grabber HTS tires for a higher price and under duress, after having already pulled my old tires off and threating me with a 15% restocking fee. Buyer beware: Don't order anything on-line from Sears.
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Review
#737897 Review #737897 is a subjective opinion of poster.
Reason of review
Pricing issue

Refrigerator Review

1.0
Details
Worst customer service. I would never buy anything from there.
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Review
#737875 Review #737875 is a subjective opinion of poster.
Reason of review
Poor customer service