Sears Reviews and Complaints
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Sears in Murrysville, Pennsylvania - Horrible warranty service
- Product purchased
- Replacement guarantee
- Repair time
Sears made my blood boil
- Sold a warranty on item they did not cover
- Customer services
- Mostly customer service
Sears - Website Review from Atlanta, Georgia
Resolved: Sears - Delivery Service Review from Minnetonka, Minnesota
Update by user Nov 22, 2015
I called Sears yesterday because the dual massage remote control and under the bed nightlite that were suppose to be included with this mattress weren't included. They are advertised on the Sears website as part of this mattress.
They offered to send those parts via UPS. I checked the Sealy website today. These parts will work with this mattress BUT only with a particular adjustable power base that costs about the same as the mattress set. Sears will *** $154 from the credit card bill.
That's suppose to be 10% but the set was $1,699.
The supervisor I talked with couldn't do anything about the false advertising other than give me an E-mail address to pursue this. I don't know if the false advertising was intentional or carelessness.
Original review posted by user Nov 19, 2015I ordered a mattress set and bedframe online. I picked Friday the 20th for the delivery and the 7:00-9:00 time window. I got a voicemail Thursday the 19th at 6:30 telling me the delivery would be between 3:00-5:00 p.m. I called Sears at 6:50 saying that the window of time was 7:00-9:00. The person said it was 3:00-5:00 and couldn't be changed. Apparently, Sears thinks it's o.k. to change the window of time without notifying me and refusing to change it back. They don't care if customers wind up wasting most of their day or losing money. The first person I talked with refused to let me speak with her supervisor. She finally agreed to let me and said for me to hold while she transferred the call. The supervisor didn't answer and the phone went dead after 20 minutes or so. I called back and this person said the time window couldn't be changed. She did get a supervisor right away when I asked to speak with one. Again, I was told the time window couldn't be changed. The first person and the supervisor both offered me 50,000 points to compensate. That doesn't help with the time frame issue and I certainly don't want to spend 50,000 points at Sears after this HORRIBLE customer service experience. I don't know how much 50,000 is worth but I'm not interested.
Sears in Livonia, Michigan - Wrong order shipped
- Abusing customer service
Sears screwed me out of replacing my fridge under warranty
- I will like it when they are out of business
Update by user Nov 19, 2015
I would recommend only getting help from people at the store location they are very nice and will go above and beyond to help you. If you have to call their delivery service they don't know whether they are on foot or horseback. They will transfer you to a bunch of...
- I didnt like getting screwed out of my money
- Customer service stinks
- Very poor customer service from management and retail support
Sears in Omaha, Nebraska - Kenmore elite double oven
Don't shop early at Sears
Update by user Dec 16, 2015
UPDATE: Emailed Sears corp. but never got a reply.
Bye-Bye Sears! Will never shop there again............
Original review posted by user Nov 18, 2015Bought an item for hubby for Christmas. (on-line) The price went down but since it is past the 7-days of purchase they will not refund the difference. I can however, take it back to the store (it is a LARGE item) and re-buy it at the lower price ~ crazy!! Just give me the difference. I won't shop there early again if at all. Not right! It is marked on my invoice that it is a gift item - should nix the 7-day policy for refunds, ESPECIALLY around the holidays. No wonder Sears has a problem staying in the black. I could of and will next time go Home Depot or Lowe's.
The last purchase I will ever make from Sears
- Being lied to
- Incompetent employees and being lied to
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