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Sears in Mount Laurel, New Jersey - Dining set with no chairs!!

1.0
Details
I never never never buy anything from sears from this moment. it is the most awful store I've ever seen. we bought a 7 piece dining set from the sears furniture and they just delivered the table with no chairs and after we contacting them they told that your order was just for the table. And we call them more than 15 times and show all of the documents and numbers and explained them that the order was also for the chairs and this inconvenience is because of a problem with your website and you should fix it and send us the chairs. They didn't even listen to us and finally they didn't send the chairs and also they told you should pay for the return if you want. we called the bank and ask them to dispute the order and the banks called them and they were forced to pay for the return. But I am really mad at them because of this awful behavior. Never buy a furniture from them.
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Review
#729657 Review #729657 is a subjective opinion of poster.
Product
Sears Website
Cons
  • Callous customer service reps attitudes repeatedly
Reason of review
Poor customer service
Loss
$850
I received a fake Clarisonic Mia 2 from a Sears seller called "A Natural Notion". The first indication it was a fake was that the product number that was reflected on the device was not on the outisde of the box, which it is supposed to be. Then when reading the print...
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2 comments
Anonymous
#1116016

A Natural Notion is a fraud. They do not answer phone or emails regarding returned items and refunds.

I am sure I am not the only person taken by this company. Filing a formal complaint is my next step.

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Review
#729217 Review #729217 is a subjective opinion of poster.
Reason of review
Bad quality

Sears not standing behind products

1.0
Details
I bought a Serta Mattress from sears less than a year ago and it lost its firmness. I can't sleep on it anymore. I called Sears for a warranty since it's less than one year old and sears told me that they will not cover this and that there is nothing I can do. First I am not a mattress expert so having me examine the mattress for defects is ridicules. I sent them picture after picture but what my issue is can't be seen in a picture. I explained it time and time again but no one would listen to what the issue was. All they said was nothing we can do for you. I would not buy anything from Sears if you expect them to stand behind there products the won't
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Review
#729012 Review #729012 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Let the company propose a solution

Sears - Lg Refrigerator Review from Rye Brook, New York

1.0
Details
Sears LG fridge broke after less than 2 years old. Spent $3k on this fridge. Called Sears, 2 appointments later that the tech showed early and left. Still no fridge after 3 weeks. They outsource their manufacturing and customer service. China made junk they charge top dollar then try to sell you a worthless warranty. Sears needs to be investigated for fraud. This company used to be known for quality and high standards. They now have no standard of service. Oh and the over the oven microwave stopped working 7 weeks ago. Poor products and horrible business ethics. Never will shop Sears again.
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Review
#728635 Review #728635 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Saint Louis, Missouri - Refrigerator not fixed after five attempts

1.8
Details
The first time a repair man came out and ordered parts, the second time two weeks later not all the parts came in, the third time he came out and didn't check to see if it would work after he put the new parts n the fourth time out he ordered another part, the fifth time he never showed up at all and I waited all day, no phone call nothing, I had to call Sears. Now I'm expected to spend a sixth day waiting all day probably and not until the 11th of Nov. this is NOT EXCEPTABLE! They should be here first thing tomorrow but no the Superviser said that would not happen. So in other words sit on it and wait, wait, wait. This is a very bad business to deal with their customers this way.
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Review
#728521 Review #728521 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • To long of window to wait for service
  • Customer service stinks
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Replacement refrigerater

Sears in Sacramento, California - My more than $2000 Fridged lasted barely 16 months!

1.5
Details
The title really says it all but here is to hoping sears is OUT OF BUSINESS soon, and the world will no longer has to deal with their terrible customer service, terrible house brand products (KENMORE ELITE) which I was duped into purchasing (actually a cheap LG model there is no Kenmore brand). We purchased a $4000+ kitchen suite from Sears (Fridge, DW, Range, top of the line vent). In the first year, while there was an honest-to-goodness-warranty that Sears was honoring! We had them out twice for the fridge, and once for the dishwasher also supposidly their top of the line model). The warranty expired and now a few months out of warranty we are SCREWED. So here I am about to pay a few hundred dollars to fix something that is not even two years old. So we have esentially paid $125 per month for the privlage of using a fridge that is far inferior from the previous model we purchased in 1999 (WHICH IS STILL GOING STRONG IN MY GARAGE THANK GOD!) FEAR SEARS! FEAR KENMORE!
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Review
#728489 Review #728489 is a subjective opinion of poster.
Cons
  • Poor warranty
  • Quality of product
Reason of review
Bad quality
Loss
$2000
Preferred solution
FIX MY FRIDGE
Tags
  • Poor management skills
  • Sears complaint
  • Kenmore Quality

Sears - Repair Review from Delray Beach, Florida

I purchased a 30 gallon water heater from Sears 3 years ago which is leaking at the connection pipes inside the heater! Called Sears they sent out a repair tech who told me what I already knew the heater had to be replaced! Sears did replace the heater but then charged me a 80 dollar service fee! My wife and I are both disabled So see thought she could save me some trouble so asked how much it would be to install it! SIX HUNDRED AND CHANGE! This heater took me 20 minutes to install 3 years ago! This is so wrong their faulty product and charge me a service call which took all of 1 minute for him to tell me it had to be replaced! Which I knew! Again big corporation taking advantage of the comsumer! I should have never been charged the service fee of 80.00 for a one minute service! Big business screwing the little guy! I'm in my fifties when I grew up Sears was THE STORE to go to! No more just another money hungry corporation that does my care!
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Review
#727522 Review #727522 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Bad quality

Sears - Bongo Jeans Review from Hagerstown, Maryland

Tried to speak with sears about an issue with a product and here's what they respond with on twitter.... to me they don't care about their customers just worried about the MONEY $$$$$ What can I do then. Seems like everything we get from Sears turns out to be *** 3:33pm Delete searscares We completely understand, however, that is correct, our return policy is only for 30 days. 3:31pm Delete southernangel81 I bought a pair of bongo jeans back in August the zipper wont stay locked in the upward position and ive tried contacting bongo with no repsonse so I want to know what can be done since its been over 30 days and I can't return them
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Review
#726446 Review #726446 is a subjective opinion of poster.
Reason of review
Bad quality

Sears : No Help in the U.S. - Nightmare Customer Service

Horrible service! Luxury rental. Renter arrives in 2 days. I paid to have old washer dryer hauled away. Driver left the old appliances in the kitchen. Nobody at Sears can have it removed for 4 or 5 days. I live 1,000 miles away so I can't drive over there and remove them. Renter is paying big money to rent this unit. They will have to walk around the old washer dryer in the kitchen for 2 to 4 days. Hours on the phone today... Many calls... Almost every call is routed to the Philippines (sounds like). The reps are not allowed to tell me what country they're in. Won't provide a phone number for corporate in the U.S. What happened to this company? This is a customer service nightmare.
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Review
#726377 Review #726377 is a subjective opinion of poster.
Reason of review
Poor customer service
3.8
Details
We purchased a Kenmore Elite top-loading high efficiency low-water washer (Series 700S). In six months, the transmission, motor and control circuit panel went bad. The service tech has ordered the Whirlpool parts which total $853.86 including $139 labor. While this...
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2 comments
Anonymous
#1686123

I'm with you! Our Kenmore washer of 18 months old is now spitting oil everywhere and the $99 home review resulted in nothing we can do about it.

Kenmore sucks, Sears sucks!

We are moving out of state soon and the washer will end up being left behind as a boat anchor. Just another reason Sears is going under.

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Review
#726365 Review #726365 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$550
Preferred solution
Let the company propose a solution
Tags
  • Kenmore Elite Washer