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Resolved: Sears review in Warren, Ohio: Gas range

1.0
Details

Update by user Dec 01, 2015

Technician came out and confirmed glass was shattered but could not authorize range replacement. He gave me number of Sears customer solutions, 877.878.3687, I figured one more call couldn't hurt so I called, got Beth, she listened to my problem and they are delivering new range this week.

I would suggest any problems, call this number first, I wasted 2 days on customer service. Thanks.

Original review posted by user Nov 29, 2015

No resolution at store so I called customer service regarding shattered glass on 2 month old gas range. After several calls and being on hold for 20 minutes at 11 am, they called back 10:30 pm, woke me up to read their policy from script. No resolution and could not understand because call came from India. Absolutely worst customer service ever. They are sending technician to determine problem, guess they don't believe glass really shattered after giving photos to sales manager at store. Instead of saying "sorry for your problem", they are questioning my request for replacement range. Never again sears, you've definitely lost this customer.
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Resolved
Review
#741893 Review #741893 is a subjective opinion of poster.
Service
Sears Replacement
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Replace or refund
2.8
Details
It is perhaps a fitting epilogue to the forty minutes that I spent today staring at a Sears "5 minute pickup/dopoff guarantee" poster that the e-mail address advertised on the poster as accepting feedback on customers' experience with the 5-minute promise is not in...
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Review
#741637 Review #741637 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Fellow who directed me to the service department
Cons
  • Everyone else i met thereafter
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Sears Service
  • Sears Products
  • Sears Guarantee
  • 5 Minute Guarantee
  • Sears Of Charlottesville
  • Sears Store 2435

Washing Machine Review

1.3
Details
Worst ever experience!! Sears customer service is probably trained to delay and frustrate customers so that they give up. Company ought to be put out of business. Management is useless since they tolerate or worse cultivate business behavior that is insulting.
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Review
#741624 Review #741624 is a subjective opinion of poster.
Reason of review
Poor customer service

Furnace Review

1.0
Details
I had a service call with sears from 8:am to 1:00 pm . It is 5:15 no call and I have called them 16 times and lied to every time. No phone call or anything. I have bought so many appliances from the but not again. Customers should be your number one focus. I see why so many stores have closed.
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Review
#741593 Review #741593 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears review in Menasha, Wisconsin: Rewards Points Problems

2.2
Details
Once I bought a house I started spending a ton of money at Sears, mainly because of their Shop Your Way Rewards Points program. Over the past 18 months there has been countless issues with Sears not loading the correct amount of points to my account after a purchase. I've started having to take a print screen of the checkout page showing the rewards points that should be earned. Even that won't help you in getting sears to add the correct points. They claim that the point total listed is only an estimate and they can change the total to almost anything they want. Most recently I made a purchase of a couple items from their Deal Heist page with high value points back. I should have received $60 in points. I actually received about $10. Last time this happened I was ripped off of about $80 in points and stopped shopping at Sears. With Black Friday deals I started shopping at Sears again. Looks like that was a poor decision and I'll be shopping elsewhere again. Use this as a warning and make sure and watch your rewards points total closely to see if they are ripping you off.
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Review
#741292 Review #741292 is a subjective opinion of poster.
Service
Sears Rewards Program
Pros
  • Prices
  • Discounts
Cons
  • Customer service
  • Rewards points not matching receipt page
Reason of review
Pricing issue

Sears Repair Review

I sent a ring to resize and it came back with a dam cut on the band!!! This the second time and the same thing!!! It's like if they are not sealing it good or welding it wrong!!! It *** me off that I bought a ring to enjoy and I can't because I keep sending it back for repair!!!!
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Review
#741278 Review #741278 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Order processing issue

Sears review in Windsor Locks, Connecticut: WORST CUSTOMER SERVICE EVER

1.0
Details
We bought a Kenmore Elite stackable washer and dryer in April. We started having problems with the dryer shutting off after a few minutes. We called for service. I gave the service person all the information they asked for, including model number. When the tech came, he told me he couldn't do anything because I did not request two technicians. I said that I answered all the questions they had asked, and shouldn't they KNOW if it's stacked that you should send two. He informed me that NO, it was up to ME to tell them. He left. There was another call scheduled with two techs. He came back again, and was not happy about having to do the job. He told me that I was putting the clothes in the wrong way. He supposedly fixed it. It was not fixed. I called again for service. This tech told me that the dryer was too high tech, and that it was getting confused, and if I just use time dry it would work, and not to use the settings. I told him that I should be able to use any setting I choose, but I was getting frustrated with having to deal with all these people and I would just use the timed dry. I tried doing that, and it still didn't work. I kept calling for service, and MANY of the times they were supposed to be here, they would call the day of and cancel with excuses like the truck broke down or the tech called out sick. This went on for months and months. One day when a tech actually showed up, he said that the two control boards should be replaced, and so they ordered that, and yet another service call was scheduled. So the tech that came the very first time ( who was NOT supposed to come again because of his attitude ) shows up with another tech. He comes in, and announces before he even goes anywhere near the dryer, that he will look at it but he is not doing anything, that I will need to make another appointment with two techs. I told him there are two of them, and he told me he wasn't going to "struggle" to take down the dryer again. I asked him then what is he doing here, and he replied It's Saturday, and I'm all you've got. He left, and my husband and I went to the store, told them everything, and said we wanted our money back and would go elsewhere. They apologized, and offered to have a new dryer delivered the next weekend, and would give us an extended three year warranty. We reluctantly agreed, and said this would be the last chance. By the way, the tech of course wrote that he didn't have access to the dryer. ( total lie!! ) So the next week they show up to take one dryer out and replace it. The two men took the dryer down, and had it outside. My husband was speaking with them, and told them how the dryer wouldn't work, and that's why we were replacing it. One of the men asked if it had been shutting off, and my husband said yes. He told him that he could tell him why, and said that some housing in the back was cracked, and the dryer hadn't been grounded when they installed it, and that it was a fire hazard. We were very upset by this. Then they proceeded to carry up the "new" dryer. When they put it on top of the washer, it was bigger than the last one, and couldn't go on top of the washer.We were so annoyed! We called Sears and said we wanted them to take everything out, and we just wanted our money back. They would only take the dryer, and wouldn't take the washer because they didn't have a "work order" for that, and told me I'd have to set up yet ANOTHER time for them to come back for the washer. Anyway, they finally came back and got the washer. Getting my money back was ANOTHER very frustrating experience, and another long story. I finally did get it. This whole ordeal went from July until the middle of November. NOBODY cares at this place, and if you have a problem with anything you will have to deal with very unprofessional individuals. We ended up going to Holloways Appliances in Simsbury, and got much better service, a better washer and dryer, and a better price. I only wish we had done that first!
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Review
#741154 Review #741154 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Unprofessionalism of everyone
Reason of review
Poor customer service
PLEASE do your selves a favor - DO NOT get tempted to shop at that store. Nothing but aggravation. Been getting the runaround on a fridge delivery ALL Week. Yet no fridge has been delivered yet!!! A bunch of *** and useless managers work there. EVERY person I have...
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1 comment
Avner
#1070362

My friends and family will all be made aware about this experience.

Blah blah, blah and what is that going to do?

Review
#741015 Review #741015 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Sears review in Stratford, Prince Edward Island: Poor Customer Service

I recently made 2 purchases at Sear's Charlottown for furniture. One week i purchased a sofa set in the store and the following week I purchased 2 beds by phone which the receipts were to be sent out in the mail, I haven't received anything. Both purchases were to be put on a payment plan but the sofa set wasn't . When I contacted Sear Card about this they said it had to be fixed by the store. I called the store a minimum of 10 time left messages when someone actually answered the phone. i finally spoke to the supervisor of the department whom advised me he would fix it and I had to email my receipt. he also stated he would mail my receipts and an explaination as to why the sales person didn't get back to me. He has fixed it as far as payment plan but nothing else. I email him again but no response and I still don't have my receipts for beds. I am very annoyed at the lack of service given by this store and will never buy furniture in store again.
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Review
#740967 Review #740967 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service

Sears - Whirlpool Side By Side Refrigerator Review from Lee, New Hampshire

1.7
Details
I purchased a brand new refrigerator from Sears on labor Day weekend and had it Delivered on September 12th 2015. Our Ice maker never worked. I have had Sears repair out to our home six times to try to repair it. They have replaced the main circuit board, main relay board, emit board,another board, heater, and many other parts. They have defrosted the water line with a heat gun. They tried to replace the main water line and heater but when they attempted to pull the old one out of the door it broke off inside of the door. So now they are going to send me out a new freezer door with the ice maker on it . I had to sign a slip last week stating that if my repairs were not covered under Warranty that I would be responsible for payment up to $1733.41 less any amounts you may have already paid for this repair. What a joke I paid about $1,100 on sale for my side by side refrigerator with Ice maker and water dispenser on the door. Today alone I made many calls. I spent this many minutes on calls. The calls were for for 9 min, 1.5 min, 8.5 min, 21 min, 6 min, 33 min, 2.5 min, 1 hour and 9 min, 8 min, 8 min,27.5 min, 1.5 min, and 50 min so today I spent 245.5 minutes I spent 4 hours and .09 minutes. I added this up 3 times and can't believe I spent 4 hours on the phone alone today trying to get this resolved. Trying to get my no good refrigerator replaced. not to mention how many other days I have spent time on the phone. They have the worst automated phone system and when a representative answers the phone they are usually outside of the United States and they hardly speak English. I have to keep telling them the reason for my call and just like the commercial on TV have to keep saying representative, representative. representative, representative, to finally get someone that speaks English as their second language. I then have to explain to them why I am calling and ask for a Case manager. This is the worst Customer Service I have ever received. So now they say even though they have been to our house to try to fix our refrigerator 6 times that we have no choice but to have them come back, My refrigerator is a Whirlpool and I called them today as well and after almost an hour and speaking to a representative and a supervisor I was informed since Whirlpool manufactured my refrigerator for sears under the Kenmore name that Sears handles all warranty work for my refrigerator. At first they were going to send out a technician to see if they could fix it. Unfortunately they then discovered that I had to use Sears. I wouldn't recommend that anyone buy an appliance from SEARS THEY DON'T CARE ABOUT THEIR CUSTOMER. I CAN'T IMAGINE HOW THEY CAN TREAT ANY CONSUMER THIS WAY AND TO PUT ANYONE THROUGH ALL OF THIS AGGRAVATION AND SAY THEY CARE ABOUT THEIR CUSTOMERS. WHEN I COMPLAINED AND ASKED FOR THE ADDRESS TO WRITE CORPORATE TO WRITE A FORMAL COMPLAINT THE CASE MANAGER HAD THE NERVE TO SAY TO ME THAT THE ONES THAT REPLY TO THE EMAIL AND THE WRITTEN CORRESPONDENCE ARE JUST LIKE HER A CASE MANAGERS AND THAT THEY WOULD SAY THE SAME THING AND NOT LOOK INTO MY COMPLAINT ANY FURTHER. AS I REPEAT I WOULD BE VERY CAUTIOUS THAT IF YOU BUY AN APPLIANCE AND HAVE TROUBLE DON'T ALLOW THEM TO COME TO FIX IT RETURN IT WITHIN THE 30 DAY RETURN POLICY. IF WE HAD WE WOULD HAVE BEEN A LOT BETTER OFF.
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Review
#740359 Review #740359 is a subjective opinion of poster.
Reason of review
Poor customer service