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Lg French Door Refrigerator Review

1.0
Details
To make a long story short. I have been woth out a working refrigerator for 5 weeks. The customer service is horrible. I will nvr buy from them again.
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Review
#740224 Review #740224 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review in Palm Springs, California: MATCHING WASHER & DRYER UNDER 5 YEAR WARRANTY

After waiting almost two months for parts (which were no longer available) I was offered a new washing machine - that no longer matched the dryer - I had purchased as a "set" - After asking my 800+ facebook friends and 4300+ LinkedIn friends if they would be satisfied with a non-matching set after buying as a "set" and paying for 5 years of warranty, they agreed (all of them) they would not be happy! I am making my life's mission to divert all the customers that I can away from Sears and to anywhere else to purchase appliances. Lowe's - has similar appliances, uses the same warranty company for work, offers less expensive warranty packages. They pissed off the wrong customer when they put the screws to me! James Rider - Palm Springs CA
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Review
#739178 Review #739178 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review in West Monroe, Louisiana: Craftsman Lawnmower-motor replaced 4 times-one year-mower replaced last week tried to start today will not start want picked up and moneyback for mower and service contract..89 years old. streessed ou

motor replaced in lawn mower 4 times in less than year. Mower replaced last week. Tried to start today would not start. They did not start when they brought it. Sears needs to give back my money for sorry mower and service contract. I am calling bbb and everone else I have to to get this done. I have gotten the runaround every which way I turn. I need action. Can you help me or send me in the direction I need to go to get results? Lowe's was the people that finally got lawnmower replaced by calling someone at Sears but I don't know who..I just want my money because it is clear to me that this product is no good and I am tired of fooling with it and the rude lying people at Sears.
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Review
#739102 Review #739102 is a subjective opinion of poster.
Cons
  • Customer service stinks
  • Service received in store
  • Junk service
Reason of review
all of the above
Loss
$2000
Preferred solution
Full refund
I placed my order 10/29/15 and was told I would receive it 11/06/15 (I was told this date 3 different times). I was also told I would get an email confirmation the day I placed my order. I didn't receive an email confirmation nor did I receive my items on 11/06/15. So...
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Review
#738895 Review #738895 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Length of time for my refund
Reason of review
Poor customer service
Loss
$580
Preferred solution
Full refund

Sears review in Harrisburg, Pennsylvania: WHAT A RIPOFF

1.0
Details
I HAVE DEALT WITH OTHER LEASE PROGRAMS AND CAME OUT WITH WHAT I EXPECTED TO RECEIVE FOR A LEASE PROGRAM. A LITTLE MORE FOR PAYMENTS, BUT RECEIVED MY MERCHANDISE AND THERE WAS AN END TO THE PROGRAM. THIS PROGRAM HAS NO END IN SIGHT, NO LIGHT AT THE END OF THE TUNNEL. FEES ARE OUTRAGEOUS, AND I COULD HAVE BOUGHT 4 OF THE ITEMS I PURCHASED BEFORE THIS WILL EVER BE PAID OFF. DO NOT LEASE FROM SEARS OR KMART. SO NOT WORTH IT, SO SAD AND DEPRESSING TO STILL BE PAYING ON SOMETHING THAT IS NEVER WORTH WHAT I STARTED OUT WITH.
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Review
#738857 Review #738857 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Sears review in Albany, New York: Horrible Delivery and Customer Support

Sears is dying, so it may be best to avoid them entirely. Sears e-mailed me a delivery time and date for my new large appliance, but then never showed. No calls to inform me of delay or a ratonale. Then, it was nearly impossible to find out what was going on (foreign call centers knew nothing, endless phone chains, sometimes advised to take circular paths through customer support). Finally, obtained warehouse phone number surreptitiously, and discovered that my item had never even arrived at the warehouse. Now I'm being told to re-schedule the delivery appointment ... in absence of any idea on Sears' part as to when my item will actually arrive.
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Review
#738189 Review #738189 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Poor customer service

Sears bait & switch on-line sales

I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but Sears refused to install them. Even though Hankook clearly says that these tires are designed to fit 7" to 9" wide rims, Sears Auto in Waldorf MD claimed that they couldn't fit them on my "too wide" standard 8" Dodge truck rims. Instead they coerced me into buying a set of cheaper made-in-Mexico version General Grabber HTS tires for a higher price and under duress, after having already pulled my old tires off and threating me with a 15% restocking fee. Buyer beware: Don't order anything on-line from Sears.
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Review
#737897 Review #737897 is a subjective opinion of poster.
Reason of review
Pricing issue

Refrigerator Review

1.0
Details
Worst customer service. I would never buy anything from there.
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Review
#737875 Review #737875 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review in Murrysville, Pennsylvania: Horrible warranty service

1.5
Details
So, purchased a Kenmore Elite slide-in range and we love it and we purchased the Sears protection plan. Had a problem that required replacement of the control panel. The service person came to our house on Sept 22 and ordered the panel. After nearly 2 months the panel hadn't yet arrived. The repair customer service agent informed me that I qualified for a full replacement. I also got a call that the part had finally shipped! When it arrived it was in pieces and a replacement couldn't be installed before the end of December. I decided to explore the replacement option BUT they only approve replacement up to the amount you paid. Since I got the range for an incredible discount they aren't willing to replace my range with its equivalent unless I pay an additional $1300. Warranty service gets failing grades. Replacement guarantee is a joke. I will never buy a Sears product again!
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Review
#737802 Review #737802 is a subjective opinion of poster.
Product
Sears Protection Plan
Pros
  • Product purchased
Cons
  • Offshore representatives communication skill
  • Replacement guarantee
  • Repair time
Reason of review
Warranty issue

Sears made my blood boil

1.0
Details
On Nov 11,2015 I had two Sales Assoc here selling me a gas fired Boiler.To my disappointment none of what was told to me about Sears warranty was not accurate to say the least. Soon after (about 1hour) my boiler stopped working so my husband called immediately. And so it began the endless calls to customer service being told you have to call a different phone# and to no avail we spent the weekend with NO HEAT. Why? Because there so called 24/7 service dept is only open M-F 9-5. Sears and there Sales Associates are truly incompetent,lackadaisical,misinformed,and unreliable.
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Review
#737663 Review #737663 is a subjective opinion of poster.
Cons
  • Mostly customer service
  • Sold a warranty on item they did not cover
  • Poorly trained staff
Reason of review
Not as described/ advertised