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Sears Customers Relations

I have had a few bad experiences with Sears customer service at the Portage Mi location, so I decided it was time to call Sears corporate. After a brief search I found this site and the information I was looking for was listed. I called the Sears number P.C. listed and sure enough got a very concerned rep. Patrick listened to my story's and was sincerely apologetic. He gave outstanding service, the kind I would hope to find at the store level. I feel confident making this call will resolve lack of service at the Portage store and other Sears stores as well. If you have a similar experience at your Sears I would suggest you call 800.549.4505 and give Sears a chance to correct the issue. If they don't know how they are doing at store level, then they can't correct it.
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Review
#720258 Review #720258 is a subjective opinion of poster.
Reason of review
My bad experience was turned into a good one after contacting Sears corporate Customers relations

Sears - Horrible delivery experience

We bought two mattress sets, at Gresham Oregon store. Service was great from the Sears salesman. Scheduled delivery was in one week. We got the call the day before advising time of delivery. So far, so good. The day of delivery we got a telephone call at 7 am--a very loud man, who didn't identify himself, said, "we won't pick up your old mattresses". When questioned, he said they don't pick up soiled mattresses. We told him they aren't soiled at all--always used mattresses pads. He again said they won't take them --(on our sales receipt it says "pick up and take away"). We called the store when it opened and they called us back and said it was worked out and they would take the old mattresses. Against our better judgment we let them talk us into allowing the delivery. What a nightmare! The guys who showed up, said "we're not taking your mattresses" at the door. We showed him they haven't a spot on them. He could see the whole mattress because my husband had taken the mattresses and box springs off the frames and carried them close to the front door, to make it easier on them! We called the store and one of the delivery guys talked to one of the salesmen at Sears. So then one guy started carrying the mattresses out, while the other one stood over me, berating me at length, about how we and the store were wrong. At the end, they got mad, brought our mattresses back in, and left--without leaving the new mattresses. We went to the store the next day, and talked to the manager, who, although, he tried, could not resolve the problem. His solution? We could call someone and pay to have our old mattresses recycled, and they'd have the same company come out to deliver the new ones! All this, in spite of the ads and receipt specifying pick up and disposal of our old ones. Turns out that like so many other *** companies, Sears outsources their deliveries, and the deliverymen are flown in from all over to country to work! Never heard of such a thing! In hindsight, this was evident by the delivery guys being loud, rude, and speaking in a foreign language in front of us--obviously making comments about us. What a bizarre, upsetting, and frustrating experience! We, of course, cancelled the order. Didn't seem to bother the company--guess a $1,300.00 sale isn't enough to worry about. Sears? NEVER AGAIN!
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Review
#719345 Review #719345 is a subjective opinion of poster.

Sears - Would give ZERO stars, if possible

1.0
Details
The appliance department at Sears, Silverdale is the WORST!! Bought $3,300 Kenmore refrigerator. Stopped working after three years. First service appt the tech was a no-show. After FOUR service calls with four different techs, refrigerator still not fixed. Now being told "to call somebody else and stop calling them." The only thing they managed to do was scratch my hardwood floors. Lack of customer service was astonishing. Made calls all the way up to corporate. They do not care. Out the $3,300, money for service calls, and had to buy new refrigerator. Will NEVER buy anything from any Sears store again.
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Review
#719067 Review #719067 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Lack of service or integrity shown at every level. Will NEVER spend another $1 at Sears. Live in Japan now, the only reason legal action not pursued.
Loss
$6000
Preferred solution
Let the company propose a solution

Sears - Scarf Review

1.0
Details
Not impressed with the customer service at Sears Canada Thunder Bay, On store. Purchased two men's scarfs where they were advertised as buy one get 50% of second item. At check out was charged for the full price of both scarfs, I told the clerk about the buy one get 50% off sign and she told me that it does not apply to items ending in .97. I informed her that there is no mention of that on the sign so we proceeded to walk all the way to the scarf section where she checked the sign and then told me they must be there by mistake! Even though there were many other scarfs there under the 50% off sign ending in .97? Then she said I guess I will give it to you like she is doing me a favour ? I told her the advertised sign is there I guess you would give it to me for what the sign says. Not impressed that I had to go through all that to prove what the advertised sign said and then to get attitude and a lecture about their products ending in .97 Whatever happened to advertising items for what they are and not trying to mislead people with your "fine print"!
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Review
#718862 Review #718862 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears is not what it use ti be!

3.2
Details
I also received the same treatment. Wsas to receive a grill they had told me earlier in the day my grill would arrive between 10 AM and 12 noon at 1231 PM I called sears was on hold 22 mins to be told the grill was out of stock asked to speak to a manager was on hold for another 10 mins and told a manager was unavailable a customer service rep would call me in 48-72 hrs. I said no I want a manager now was put on hold 27 mins longer for the same woman to come on the line posing as a manager when I called her on it she stared to stutter claiming she was the closes there was to a manager and hung up the phone on me.
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Review
#718465 Review #718465 is a subjective opinion of poster.
Pros
  • I will like it when they are out of business
  • Sale personal in store
  • Instore sales person
Cons
  • Lies
  • Phone customer service
Reason of review
Problem with delivery and worse customer service
Loss
$700
Preferred solution
Let the company propose a solution

Sears in Toledo, Ohio - Return Policy

1.0
Details
A 30 day return policy has just been implemented by Sears. I wanted to purchase a piece of clothing for a Christmas gift for a grandchild and when asked for a gift receipt was told that it had to be returned within 30 days from date of purchase. I told her that Christmas was 2 months away and that I could not guarantee that she would like the item so if it could not be returned then I would just not purchase it. I called customer service and was told this is the policy. I told them I would never purchase anything from a Sears store again or go to one in the future and she should pass that on to her manager!
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Review
#718447 Review #718447 is a subjective opinion of poster.
Reason of review
return policy

Sears in Los Angeles, California - New purchased refrigerator June 2015 that's gone bad

My newly purchased refrigerator has done bad....food has spoiled...and after making four call to repair....unable to get a reasonable appointment. First call was on October 8.....second call October 10....third call....October 12.....fourth call...October 13. I requested to speak with the manager of the repair department and after what appeared almost 10 minutes being put on hold, no response. At the time of purchase of my refrigerator....I paid for a five year protection. Nothing is working so far but the freezer compartment and it sounds as if it's going out with the sound of the loud noise. All other food, drinks, etc. that was in the refrigerator has spoiled due to lack of coldness in other parts of the refrigerator. I have purchased products from Sears since the early seventies and always had faith in the products but as of now I don't plan to purchase anything else. I am sure you don't care.. Thank you for your time regarding this matter.
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1 comment
Anonymous
#1051238

I wonder if you realize, that Sears doesn't MAKE refrigerators. DON'T complain about Sears for your fridge not working... complain about the MANUFACTURER.

Review
#717789 Review #717789 is a subjective opinion of poster.
Cons
  • Lack of answers
Reason of review
Poor customer service

Sears - Mattress Review

1.0
Details
Ordered online. Wanted to add a frame. Customer service would not order it and add onto the order even though had only been an hour since placing the order. Delivery said would set up and take old mattress. Would not and was extremely rude to my 80 year old Mom who was accepting delivery by herself. And Mom said matters quality was the pits after spending $800. I am so disappointed and feel so taken advantage of. Never ever will buy Sears again for anything!!!
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Review
#717636 Review #717636 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears Sucks

Ordered a dryer with an expected delivery of 3 days Ten days have passed. I still do not have the dryer. The only person able to give me a straight answer was the third party delivery service. Who informed me that they received the request for delivery today (the 10th day) and will deliver tomorrow. The store manager blamed the delivery service. Just a bunch of no my faults. Sears Customer service was no help at all. They offered me a 10% discount which doesn't ever cover the cost of the delivery charges. I have never been this upset about any purchase. I will never ever buy from Sears, the company my parents and grandparents trusted. How sad. I sure hope the CEO reads these and makes changes.
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Review
#716779 Review #716779 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • Customer Service and Delviery

Sears in Brooklyn, New York - Merchandise return

5.0
Details
In 11/2014 my sister was in the process of buy Christmas gifts from various vendors. She purchased 2 Intuition Plus shaving units @ $38.81 each plus tax and shipping. She entered the hospital in 12/2014 and continued to decline in health until passing away in 8/2015. She never had a chance to distribute these gifts as she was hoping to return home to do this herself. In handling her affairs and clearing out her apartment I came across these undelivered gifts. I am attempting to pick up the loose ends and return this merchandise where possible. The Sears invoice shows these items sold by Cheapees. The Sears store in White Plains, NY tells me this item is not in their system and therefore cannot be accepted for return. They suggested I contact Cheapees. The total cost was $92.78. I would appreciate your help with this problem.
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1 comment
Anonymous
#1051241

Yeah, just sell this stuff on Ebay or to some friends or something. Unfortunately, your Mom bought the stuff almost a year ago...

there is not a retailer in the WORLD that will take stuff back purchased that long ago. Seriously, just give up on that...

it's only $92, not thousands. It sucks that she passed away, but I'm sure that you have more issues than the $92 to worry about if you are handling her post-life affairs.

Review
#715974 Review #715974 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$93
Preferred solution
Refund or Sears store merchandise credit