Sears
Reviews and Complaints
NEVER EVER EVER use Sears.com's online layaway!!!!
Never ever buy anything at Sears
I used to buy appliances at Sears outlet with no problems before. This time I wanted to change old appliances to new SS ones in my new house and chose Sears because of good selection of designs and sizes to match existing cabinets.
Apparently I made a huge mistake. I bought Kenmore Elite Refrigerator, Double oven, cooktop and built in microwave. Refrigerator died 3 weeks after installation. Thank God it was 3 weeks and I was able to exchange it.
The double oven did not work upon installation, but it was too late to return it. This is where my ordeal started. It could not have happened at the worst time. Have you ever had a houseful of guests on Thanksgiving and a raw turkey in the oven?
That was me. Same on Christmas Eve. Technicians came 4 times, over next two months, could not repair it, but still, Sears refused to exchange it.
I omitted details, but you can imagine my frustrations over not being able to use a brand new $3000 oven during holiday season, when I have several technicians come/fix?/go
Save your sanity and buy your appliances somewhere else. Seriously
Telephone delivery notification
THE MOST UNBELIVABLE EXPERIENCE I EVER HAD...AND NOONE WILL DO ANYTHING ABOUT IT!!!
- Service and want everyone to know it
Defective Mattress
Sears - Delivery Service Review
Sears Return Policy Review from Irondequoit, New York
Tortured and Robbed
Preferred solution: Full refund
Unresponsive and ineffective customer service
- Non responsiveness phone names
Sears service is the worst I have ever had
Sears - Washer And Dryer Review from Montclair, New Jersey
Sears online is a horror show
- Customer service
Preferred solution: Let the company propose a solution
Botched delivery from Overseas dispatch, Don't buy from Sears.
Update....
5:15 pm rolls around. My husband and I are getting ready to go to Costco to get a freezer.
At this point, we have to deal with the fact that this freezer would be delivered at best next weekend. The freezer at Costco is not the one I need but I need it tomorrow so we get in the car when a delivery man comes waving a clipboard.... Yes it is the sub for Sears delivery!! What the heck!
I am thrilled!! I was told they could come next week!! No call ahead. Had my husband gotten here 20 minutes earlier, we would have missed the delivery again!!
But I am elated to see these guys and the freezer!! Great. They get it out of the truck, get it I. It's space, plug it, open it to install the handle and guess what....
One of the shelves was not fastened properly and the I sidefinish of the fridge has deep scratches all over and to top it off, one of the screws for the handle is missing... The delivery guys offer to call customer service. I talk to them on his phone. He tells me he does not understand what is going on...
My freezer is going to be delivered next week and I should not have it. I explained to him that yes if is here and if he wants to send the replacement next week that will be OK. He says I can keep this one for now and they will swap next week. Meantime, he will send me a gift card at Sears.
I thanked him and said that the only gift I need right now is an intact freezer next week. At this point, the last thing I need is an other nightmare from Sears... Even if it is free!!!
Let see... Not sure when and if they can deliver a gift card, ha ha ha!!!
- 1-559-270-1394
- See if this guy can set up his voice mail
Preferred solution: Deliver product or service ordered
Disgruntled
- Customer service
Preferred solution: Full refund
Paid for something I did not receive
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so if it did not work upon installation why didn't you have them come exchange it out then? sounds fishy to me that someone would get something installed and NOT test it right away to ensure it worked.