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Sears - Repair Review from Denver, Colorado

Sears on bowls ave ... blows...have shopped at sears for 20years .and never had any issues ..till today took back a chain saw that i got last nov and used too weeks for winter wood and saw started messing up...i took it back to sears 120 miles one way thinking sears has a great warrentty ...not so much we can send you to some 3rd party repair place to get help or ....blah ..blah...no time for there poor customer service or reject shops.... I wont shop at sears any more .....no wonder there almost bankrupt....
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Review
#696876 Review #696876 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears - Cookware Review from Davison, Michigan

1.0
Details
I just bought pots and pans for a wedding on Sat I was in the hospital and didn't get to order them til sun but I got 2 day shipping.so it was supposed to be here on Wed it was delivered but it was a Desk wow was I upset I used my points and a gift card and got a *** of a deal so the manager said sorry not much we can do I can give you 5% off your next order oh my goodness really 5% you sent me a Desk they can't resend it til the ups picks this up and when they get the desk they will send me a email and I can call and reorder it for 5% off are you serious 5% a wedding present not a heart and I could hardly understand them but they keep saying sorry tons of times ATLEAST they get paid to say that....
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1 comment
Anonymous
#1031736

That's some bs....sears blows...

Review
#696833 Review #696833 is a subjective opinion of poster.
Reason of review
Order processing issue
3.2
Details
Sears - Cancelled my order after a sale!  Told me to reorder at a higher price!
Sears - Cancelled my order after a sale!  Told me to reorder at a higher price!

Update by user Sep 17, 2015

They still have not credited the charges back to our credit card. Instead, they promised to reinstate the order, add a free wall oven, and keep the order at the sales prices we originally had.

Of course, the very next day they emailed and cancelled, saying that their...

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2 comments
Anonymous
#1033927

Be happy your order didn't go through. It is just the tip of the iceberg of the problems you'll face with Sears.

Go to Lowe's ....

I understand they will price match. I know it doesn't help you now but...

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Review
#696401 Review #696401 is a subjective opinion of poster.
Cons
  • Cancelled without reason
Reason of review
Order processing issue
Loss
$4700
Preferred solution
Deliver product or service ordered
Tags
  • Reordering
  • Labor Day Sales

Sears in Riverside, California - Overcharge for shipping and refuse to cancel my order

After ordering a hose online, my wife made the mistake of having it shipped. 33% of the cost is shipping. We live down the street from a Sears, so "why not call and cancel the order and pick it up at the store." Literally minutes after ordering we called, waited 30 min for people "not be able to cancel the order." WTF. Never ever order anything from sears. Horrible costumer service. They told us to refuse the package but they will still charge for shipping. What the ***? I asked to talk to costumer service supervisor, he just repeated the same thing.
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Review
#695731 Review #695731 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Pricing issue

Sears Nightmare, all for the buck and screw the disabled child

2.3
Details
SEARS NIGHTMARE!!!! Make a buck, screw the disabled child!!!! After months of savings I was so happy to be able to purchase a top of the line refrigerator from Sears. I went into sears and told the sales representative that I wanted the best fridge that I could get within a certain size range so it could fit through my door. The salesman was very helpful and assured me that he would help me pick out the top of the line because I needed a large capacity as well as reliability. I ended up purchasing a Kenmore Elite 31.7 capacity on March 10, 2015, for 4027.22 in cash out the door. (I hate credit and that is why I spent months saving) Needless to say this was a very expensive purchase for me but one I truly believed would benefit my family My refrigerator was delivered two days later and I was totally enamored with the huge storage as well as nice features. If I ended here it would be a happy story unfortunately such is not the case. My Kenmore within one month had an Ice maker issue, ugh, what a hassle that was but Mr. repairman came out and fixed it. Ahhh much better, right? NO... Within a few months of the first repair, the ice maker broke again, another dreaded repair visit. But wait, that is not the end, AGAIN the Kenmore went T.U. with the ice maker. Three times is a charm but in this case it was only a precursor to my SEARS NIGHTMARE. Wednesday evening, September 2, 2015, again my Kenmore ice maker had issue, this time it wouldn't freeze and I only had water in the automatic tray. I called Sears Thursday, September 3, 2015, and explained that yet again my ice maker was having a problem but this time it was different and wouldn't freeze at all and now there was a strange hissing rattling sound accompanying the ice maker saga. My patience, of course was nearing the end with so many problems arising from this "top of the line" and VERY expensive refrigerator. The first customer service specialist, uhhhh, didn't get it not to mention I think there was a bit of a language barrier. So I called back and spoke with a fantastic customer service representative. I gave her my horrible story and she was so helpful up to and including exchanging my model for another model in the hopes that this problem would be fixed for me. So after researching an on par refrigerator we both agreed that the Samsung 4 door would be the perfect choice, the only thing to check on before sealing the deal was the size of the refrigerator, making sure it would fit through my front door. On the sears website under their OWN specification the size of the refrigerator, with doors removed, is listed as 30.875 inches. Perfect it will fit, I thought. I tell the Customer Service Representative, " lets do it ASAP because I am very concerned with the rattling and I am afraid my refrigerator is going to die". Unknowingly she somewhat disagrees and says that it should be fine and that she can get me my refrigerator by Saturday, September 5, 2015. Fantastic, I am happy. 2 HOURS after hanging up I notice that both the refrigerator and freezer are warming up rapidly and now it is too late to call so after buying multiple bags of ice I try to save everything knowing my NEW refrigerator will be here on Saturday. Unfortunately I was not able to keep it cold enough to save everything but I had a protection plan, right? That would save me, that is why I bought it, right? Friday, September 4, 2015, I call stating that, indeed, my refrigerator is definitely crapping out and everything is getting warm. I ask what the reimbursement is and I was told $250.00. WHAT??? I have a 31.7 cubic foot refrigerator stocked completely. I explain that I have taken measures to keep everything as cold as possible by stocking the all compartments with ice trying to save all that I can and that I have already lost at least 350-400 dollars worth of food but fine, I will absorb that loss. I was told to fill out reimbursement form for 250.00 and sent an email to guide me through the process. (I have not filled out the form due to reasons below) Saturday, September 5, 2015, 11:20, delivery truck shows up with my new refrigerator. Bad news, refrigerator will not fit. Sears misrepresented the “specifications” of size on their website saying with doors removed the refrigerator is 30.875. The refrigerator, in fact, is 31.25 inches measured three different times and will NOT fit through my door. So delivery personnel reload the new replacement refrigerator onto the truck. I ask them to take the old, dead, Kenmore Elite with them as it is doing nothing more than representing a very large and expensive paper weight in my house. I am told that the refrigerator can NOT be removed because they, (delivery crew) are unable to make a delivery of the new Samsung. I immediately call Sears explaining that now all of my food is on my counter warming up including my sons every expensive liquid medicine. (As a side note, my son is unable to eat pills and has a liquid suspension medication which far exceeds 250.00 not to mention keeps him from having seizures.) I get the pat response, I am sorry Mrs. Pringle. I explain that I am a stay at home mother on a fixed income caring for my 100% disabled child. Keep in mind he is 100% disabled, not 80% nor 90% but 100% documented disabled in every capacity. I ask them to please, Please, PLEASE help me and get me another refrigerator because now I don’t have ANY food and my sons medicine is warming up since taking everything out of the refrigerator. The sad thing is had the website not misrepresented the size, I would have a refrigerator right now. So I stayed on the phone with SEARS from 11:30 until after 7:00 p.m. speaking with representative upon representative and trust me there were many. I was told: a. There is nothing we can do. b. We can’t process anything until the Samsung replacement refrigerator that was REFUSED (their ONLY terminology because I did NOT refuse the refrigerator, it wouldn’t fit due to their incorrect specifications) is returned to the warehouse and processed. I spoke with Sears Home Delivery and they claimed they did, indeed, process it as being returned but the computers as Sears are DOS based and take 24-48 hours to update… REALLY????? c. Your order can not be processed for 24-48 hours and possible not for 72 hours because of the holiday. End result, this is now Sunday, September 6, 2015. I have called today and spoken with three more people and been passed around again and again and no one can do anything due to processing or lack thereof. This is costing me a mild fortune that I can NOT afford due to sears. I can’t afford to go out and buy food just to throw away any leftovers because I don’t have a refrigerator, anyone who has a special needs child will understand this. Fast food x five adults x three times per day could be as much as 50 dollars each meal x 3 equalling a minimum of 150 per day x 5 (which is a possible date for receiving a new refrigerator )which is 750.00 MINIMUM, not to include gas and inconvenience. However, my son being paralyzed causes dietary issues so that is not an option. So 750.00 minimum to eat, a loss of at LEAST 600.-700.00 in food, (I have pictures) No refrigerator, no guarantees of when I will get one, having to buy, again, all the food I lost and this is adding up to thousands. Not to mention I am ready to have a complete and total meltdown. I can’t afford thousands due to food loss and no refrigerator and buying out not to mention medical bills and other expenses. We are on a fixed income. A corporation such as Sears should have staff in place for extreme circumstances ESPECIALLY when a Disabled Child is involved. I afforded them multiple options so that my son wasn’t in jeopardy or our financial circumstances. I asked if they could reimburse me so that I could go and get another refrigerator. Declined. I asked if they could just bypass the “processing” and do that paperwork later so that I could get a refrigerator. Declined. I asked if they could please contact someone higher up because of the severity of my situation. Declined, they don’t have anyone. I was told to hand write a letter and mail it to Hoffman Estates, Illinois because sears doesn’t have anyone that is qualified or allowed to bypass the system for emergent circumstances. Only recourse is to contact, on Tuesday, the Better Business Bureau, Consumer Affairs, Attorney General, Disability Law, Media and ANYONE who might be able to help me because I am in trouble and I am scared and don’t know what to do. Sears has been considerably negligent and because of their own misrepresentation and lack of action, my son is now at risk.
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Review
#695310 Review #695310 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
ineptness
Loss
$10000
Preferred solution
Let the company propose a solution

Sears in West Hills, California - Kenmore 500 wm bad advertising it dosn't wash any thing properly

removed 20-year-old Kenmore replaced with 500 series went back to sears to replace. i was willing to pay more for an up grade i was told there was nothing they would doe so pissed off is not. on way express my feelings . this wm is a brick and i wouldn't give it to any one it doesn't clean work properly in any way i have on elite siting next to it. totally satisfied this purchased was 6 months before the 500. i will never by a Kenmore again because of the way i was treated . so we don't you s it at all and when i by a new washer it will not be ken more dont by 500 series
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Review
#695297 Review #695297 is a subjective opinion of poster.
Reason of review
poor quality and service
Loss
$1200
Preferred solution
don't know solution at this time very un happy
1.0
Details

Update by user Sep 15, 2015

Note to consumers who aren't getting any help from Sears for a lemon Samsung frig: CALL SAMSUNG AND WORK WITH THEM INSTEAD OF SEARS. Samsung's customer service (800-726-7864) is superlative!

Sears should take lessons from them. Samsung is buying back my...

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Review
#695252 Review #695252 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Incompetent repair technicians repeatedly
  • Bureaucratic layers in corporate office
  • Abominable customer service
Reason of review
Poor customer service
Loss
$260
Preferred solution
I am out $260--in addition to the repair cost--because Sears repeatedly sends incompetent technicians. As a result I had to buy my tenants a temp frig ($85), reduce their rent $100 to keep them from moving, and needlessly pay $75 to an electrician
Tags
  • Sears El Cajon Service Center

Sears in Springfield, Pennsylvania - STAY AWAY

SEARS--The company that employs degenerates, incompetent managers and call centers in India that due to their location are clearly unable to be of ANY service what so ever. So we purchased an oven from their lovely Labor Day sale. Yesterday their delivery team came out to install the oven. Within 2 hours of them leaving my entire home smelled of gas, I walked over to the stove and heard hissing, we had a gas leak. With 3 children in my home and 75 people in the front of my house attending a block party. For 24 hours the main gas line in my home has been turned off, we can not shower, do laundry, or the tons of dishes laying around my home from the party. YESTERDAY numerous phone calls were made to SEARS customer service, every phone call ended with "someone is on their way out and you should hear from them in an hour or two" To say I am disguested is the understatement of the year. You should be ashamed of yourselves. You all yourself a company?? Is this why your stores have been dimishising over the past 7 years? I have recorded every every conversation- I have the name of EVERY person I have spoken to. DO NOT PURCHASE ANYTHING from this company, HOME DEPOT AND LOWES carry the same applicances, at the same prices and they also employ competent people. HOME DEPOT and LOWES clearly hold themselves to higher standard and value customer service. This post should be considered the FIRST of MANY social media posts, blogs, and reviews. I am not a fool to think that I hold enough weight to put SEARS out of business, but I promise I WILL COST YOU MONEY!!!!
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Review
#695215 Review #695215 is a subjective opinion of poster.
Product
Kenmore Oven
Pros
  • I will like it when they are out of business
Cons
  • Ruined our last holiday
  • Ruined our party
  • Degenrates
Reason of review
There are not words to describe
Loss
$1450
Preferred solution
Full refund
Tags
  • Terrible Gas Leak
  • India Call Center

Sears in Myrtle Beach, South Carolina - On-Line order

1.0
Details
Ordered a patio set from sears on 8/1 delivered 8/10 sets had defects, they would not put back on truck, they called manager, would sent another set and pick up 1st set. 8/13 1st set is rusting so I called cancelled the new order and ask to have set picked up.Told I would be called with a pick-up date, called numerous times, by 8/31 I told them the set needed to be picked up asap or it would be put in trash since I now have had it for 3 weeks. Someone did call me on 9/1 set would be picked up 9/5. I called on 9/4 re-assured and confirmed pick up 9/5 with a 2 hour window. I called 9:45pm since I never heard from Sears. I have made at least 6 calls to 1-800-732-7747, the are routed calls to a foreign country, since this was a online order. Never got to speak to someone in the USA even though I requested it. I spent no less than 25min.each time and over 43mins on 9/5. I finally hung up, because I listened to music for straight 20 mins. I will be cancelling and cutting up my Sears credit cards and never do business with them again.
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1 comment
Anonymous
#1043313

it was on my American Express they disputed it and the charge was removed. Made 2 appointments for pick-up they never showed up so I finally gave the set away

Review
#695047 Review #695047 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
Loss
$587
Preferred solution
Customer service should be in the USA

Sears.com is the worst

2.5
Details
"I purchased a dishwasher from them on my debit card. Order went through, I scheduled the delivery. Went into my bank account and the transaction was shown as processing. After an hour, I received an email saying the order was cancelled. The online chat help said the order wasn't cancelled and they gave me a number. I called that, they said they couldn't help and gave me a different number. I called that number and they said the dishwasher wasn't in stock. They then told me I would be reimbursed in 5-7 days. Really???? They took the money for product they didn't have and couldn't get. Opened a complaint with BBB. "
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Review
#694769 Review #694769 is a subjective opinion of poster.
Cons
  • Charged for cancelled order
Reason of review
Order processing issue