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Pressure Washer Review

Ordered a pressure washer almost 4 weeks ago. Sears set the promise date for 9-3 never arrived wasted my time and fuel will never purchase from there again.
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Review
#694031 Review #694031 is a subjective opinion of poster.
Reason of review
Problem with delivery

Never order appliances with delivery from Sears

1.0
Details
I ordered a Kenmore Elite online from SearsOutlet.com and right after I ordered i noticed on that the store pictures had a entirely different refrigerator so I called the West Palm Beach, FL store and was told they couldn't find it but they would call me when they did. The following day I still hadn't heard anything so I called them again and was told that someone would call me back within the hour. I did receive a call back this time after a few hours and was told that they tagged the wrong refrigerator and that the one I ordered was a Whirlpool. It also was damaged and missing parts so i asked if they could give me a store credit towards something for a similar price and they said they would call me back if they could find anything. Of course I never got a call but I found something myself online and called to see if they could give me some money off of it for my inconvenience. They gave me $100 off and I paid a $50 difference. I was happy with it and was told it would be shipped by Monday and that I would be contacted in a few days to set up a time to deliver. I never was sent a receipt so I called on Monday and they said they would send it to me and gave me the tracking number. I never got the receipt but was happy to have the tracking number. My fridge was delivered to my local Sears outlet (which is the Winter Park store and is 50 minutes away from me) store on August 25th. I called for days trying to figure out why I hadn't received a delivery time. I finally got a hold of someone and they said it would be delivered on Saturday and i would receive a call the day before to set up a time. Friday came around and no word... Saturday morning I decided I better call Sears customer service again and was told the order was canceled then I was transferred and put on hold for a long time only to be told to call the store I bought it from. So i did and they told me to call the Winter Park store so I did only for it to ring. I had tried calling them all week and no one ever picks up the phone there. I finally got a hold of a woman and she said she had to look for my fridge so I was put on hold. She came back after 30 minutes and said that my fridge was on the delivery truck and the delivery guys would call me when they were a few hours away from delivering. I questioned her on this and she assured me that I should wait by my phone because if I missed the call I would have to reschedule for another day. So I waited all day and nothing again... Not even a phone call! I'm pretty sure that lady put me on hold and hoped I would hang up but when I didn't came back and told me it was on the truck so i would leave her alone. BTW... I was hung up on a couple of times by the Winter Park store too. That store is really terribly ran. So I called Sears was put on hold and even hung up on by their customer care specialists. Finally I demanded to speak to a supervisor so I could file a complaint because of the way I was being treated and the fact that no one could find my refrigerator. In the mean time I had also put in numerous calls to the store the West Palm Beach store and they said they didn't know what happened and could only get the same answers I was getting. I finally get in touch with Sears solutions center and this lady same thing can't figure out where my regrigerator is I kept demanding for her to do something she even persisted to tell me that the Winter Park store was closed on Sundays and that was why they wouldn't answer their phone. Of course their hours are online and say clearly they are open til 7 pm est. Finally she gets a hold of the West Palm Beach store where i initally placed the order and tells me that they need to take ownership and would be hadling my problem. I was assured that everything would be handled by Russ at the West Palm Beach store and his manager by her and by him. He promised to fix it and I believed him. Monday rolls around and no phone call so i call and get a hold of the store manager Tiffany. She said she had sent a email and was waiting to hear something. I demanded that she call and find out. She said she would and call me back. She called a few hours later and told me that my fridge would be deliveered on Wednesday. Wednesday comes and guess what? Nothing! No call no nothing! I start calling on Wednesday cause I know this all too well by now. I wait on hold for over 2 hours to find out my delivery is on hold. No one knows why and the manager from the West Palm Beach store won't even return my calls. I am pissed of course so I call Sears solutions and give them my reference number for my last complaint. This lady called everywhere and said that delivery solutions was looking into it and would get back to me within 48 hrs with answers to what happened. Well it's been 36 hrours now stil nothing... I hate Sears at this point and am so close to canceling but I don't want to let them off that easy. Please if you are reading this don't waste your time with Sears. They charged me over $200 for delivery too but luckily they did already give that back to me. I am also told I will get 10% back when I get my refrigerator but I have to call them. I am praying that when or if I ever do get my refrigerator that it comes in the brand new condition I ordered it in. I am one PISSED off consumer! Hope by me writing this it saves others the frustration and aggravation. Thanks for reading!
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Review
#694017 Review #694017 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Problem with delivery
Loss
$2700
Tags
  • Sears complaint
  • Sears Delivery

Other Product Review

1.8
Details
So tired of evertime you want to get something price match they tell you no. Then you call customer service and they tell u they dont handle that But u handle store complaint and im complaining.
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Review
#692802 Review #692802 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears - Whirlpool Washing Machine Review from Anaheim, California

2.7
Details
I bought a whirlpool washer and dryer from sears wanting to support an American company, what a mistake they delivered the pair on the 17th of August, have not been able to use the the dryer , husband call made the appointment for today the 31st, August, called to confirm, they never showed or called we still can't use the dryer, I called to find out why the stood us up, "RUN A ROUND", never again, I tolled them to pick up both, well see if they do, I'll go to Howards from now on.
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Review
#692408 Review #692408 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears in Bear, Delaware - Pissed unbelievable

1.0
Details
I have purchased sears items for over 35 years. the new washer I have is a piece of ***. Kenmore Front load new it has been totally overhauled and repaired at least 6 times in 1 1/2 year. But what takes the cake is it stopped working and I scheduled an appointment three weeks ago, first tech on Saturday this Saturday 5th today they blow up my phone and email saying we need to speak with you regarding your washer parts to see if you have received them. I call and the representative said we are not calling you about your parts, we wanted to tell you your appointment Saturday is cancelled and hung up. I have been without a washer for three weeks and have a three year extended maintenance agreement and can't get service. Sears never used to be like this, I worked for them for years. will never buy another item from sears and will tell everyone I know about their service anymore it's horrible. I have a washer front load I have had for 1 year and my washer is not working . How do you let three weeks pass and then tell someone you are cancelling the appointment and my washer and clothes are not as important as someone elses. I will need to look up my maintenance agreement and see if an attorney can find something in there that we can maybe sue for. Sears sucks.
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Review
#692326 Review #692326 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
A new washer

Sears - Repair Review from Trujillo Alto, Puerto Rico

1.0
Details
I want to address the issue that Sears has nothing to do with Sears outlets. All they are - mailbox between a customer and a store. I would say it is a mockery as the outlets do have Sears name and Sears should be responsible for how they operate and customer services. Bought a dryer 3 weeks ago, never worked a single day, had multiple technicians on site and spare parts being ordered, still not fixed. Demanded rhe dryer to be replaced. Big Sears said nothing they can do just to relay my frustration to the outlet since they have no control over them. I bought a dryer from the outlet because I thought it was Sears!! This is a mockery and a customer fraud. If the outlet has Sears name, Sears should be fully responsible for customer services.
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Review
#692108 Review #692108 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Not as described/ advertised

Emergency service for Sears Protection Plan?

5.0
Details
Yes they have a number in the event your water heater fails or something of an emergency nature happens. And they certainly have a 24 hour 7 day a week department if you would like to BUY a plan or an appliance....but their emergency line is only open 6 days a week. I tried signing up at Sears to register a complaint and the site would not accommodate my request to sign up. Go figure. Your hot water system bursts and you cannot get help from them. Then they offer you a two week out appointment. Lovely Losing faith in Sears. They need to open that department 7 days a week for sure. The other incident happened when I requested a maintenance check for all of the items covered under the protection agreement. They sent someone out after a two week lag and that service person was only hired to look at certain appliances with no other appointment for the heating and air conditioning. I called again to make an appointment for the items and they gave me two other appointments (with the same technician), one appointment two weeks out and the other three weeks out. How I LOVE waiting all day for a technician...
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Review
#691976 Review #691976 is a subjective opinion of poster.
Product
Sears Protection Plan
Pros
  • Brands and used to like the service
Cons
  • Protection plan not working as well any more
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Sears Protection Service
3.0
Details
On 08/30/2015 at 0540 PM Sear shop on Midwest City, Oklahoma I return on Compact Reciprocating saw, Craftsman 6 Amp. One salesman, he gave me the same No#17175 with par code#9204233082, price $37.99, but my bought on May 15, 2014 was $39.99 and gave me a receipt which...
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1 comment
Anonymous
#1041777

you make no *** since at all. 39.99 vs. 37.99 is 2.00 not 10 if you want to complain make the story right.

Review
#691948 Review #691948 is a subjective opinion of poster.
Service
Sears Manager
Cons
  • Being treated poorly
Reason of review
Poor customer service
Preferred solution
make a honest with good service employees including manager with training for ethic.
On July 18 I purchased a Kenmore dishwasher (model 630.12243317; S/N 105040090661000211). The dishwasher was picked up July 31 and installed August 01. After install the dishwasher was found inoperational so I placed a service call. Over the phone we did some...
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Review
#691843 Review #691843 is a subjective opinion of poster.
Product
Kenmore Dishwasher
Cons
  • Sears
  • Customer suppoet
  • Customer support
Reason of review
Damaged or defective
Loss
$200
Preferred solution
5 years Sears protection agreement

Sears in Dundee, Michigan - Not a happy customer

I tried to make a purchase online that was on sale, I was told they were out of stock and could not place an order online, so I called the store and was told they had one but the purchase price was a $100.00 more to purchase it at there west gate store in toledo ohio. I guess that is why most of sears stores in michigan have closed. Why would you post a sale online an say you are out of stock when you have one at your store. I will not shop at your stores anymore and will tell all my Facebook friends about my experience
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Review
#691746 Review #691746 is a subjective opinion of poster.
Pros
  • Phone reps nice
Cons
  • Website
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution