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Sears - Shoes Review from Carleton, Michigan

1.0
Details
I bought a pair of shoes from Sears not knowing it was a third party company when I receive the shoes they were a size 8 which they said but no way I couldn't even get them on my feet they are a size 7 or smaller I called Sears to return them they had to get ahold of the third party company third party company wants me to send another pair but after seeing the quality of the shoe I would not order from this company ever again I am mad about not getting a response I even told them that they were recorded if they record me them I was told to turn off any recording devices and he kept arguing with me to turn them off so I said I sent him off which I didn't I have that I'm recording so now I have a peer's to sit in my room boxed up to send back but they want me to pay $11.53 to ship this product back when the product only cost me 15 bucks now I don't understand why that I'm not getting a free refund my money for sale for coming back free when the shoe size was completely wrong in the product
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Review
#682966 Review #682966 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Sears - Washer And Dryer Combo Review from Greeley, Colorado

1.0
Details
Worst experience purchasing anything in my life. Went into my local sears to buy a stacked washer dryer unit. Saleswoman helping basically blew me off and said come back tomorrow because she was going home for the day, but still wanted to make the sale. Next day I dealt with a different sales woman, convinced me that the stackable unit in the store was the same or better then the laundry center I wanted to buy. She also talked me into opening a sears card to get free delivery and six months interest free. Delivery team finally scheduled a time over a week after purchase. They did not show up the first day they said they would, which I took off work to deal with. Next time they showed up two hours late and that it wouldn't fit. I had measured and knew it would and told them to leave it. Called the delivery manager explained the circumstances and she did finally send competent delivery team that got it put in. After they left realized the doors don't open right. Got my first bill and was charged 22.4% interest. Sears sucks !!!! Will never use them again!!! Be warned!!!!!
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Review
#682383 Review #682383 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears in Cheyenne, Wyoming - Horrible customer service

DO NOT EVER BUY ANYTHING FROM SEARS. We bought several appliances and was charged $240 for them to set up an install. The receipt says we will hear from an installer within 24-48 hours. It's been over two weeks and we haven't heard anything. We then hear that the appliances will be delivered on Friday. We ask about the installer and they say they don't know anything about that. We ask about getting it scheduled and got connected with someone else. This happened two more times. We ask for our $240 back and say we'll contact an installer ourselves. They say they can't do that. Transferred to yet another person, who says that she'll take care of it. Three days later, no call back from that person. IF delivery comes on Friday we will refuse it and likely cancel the order. No wonder in the movie Bull Durham they make it sound like Sears employees are the lowest form of life.
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Review
#681707 Review #681707 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Pricing issue

Sears in Stamford, Connecticut - Biggest Rip Offs

I had purchased a water heater from sears along with an installation fee. When the install came with the heater he said it would be another $405.00 to do the extra installation needs for my area. When I told him we had already paid for installation we were told that we could pay the fee or he would drop off the water heater and leave it to us to install it. Sears consumer complaint dept. in god knows what country basically told me we didn't have to agree with the charges.Then who would install it? Don't use Sears.
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Review
#681219 Review #681219 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Poor customer service

Do not shop online with a SEARS gift card

1.0
Details
I was happy to receive a birthday gift card in the mail and placed an order on 8/8/15. I called the Sears number for my local store to ask about a specific coffee pot and make sure it was in stock. I ended up speaking with someone nationally and was told the local store was unable to answer the phone. I was told the coffee pot was in stock. I actually called before I ordered it to make sure of this! The salesperson assured me several times it was in stock so I ordered it. Time spent on phone: 10 minutes One hour later: Then I am told it is out of stock? Within one hour of ordering it I was told in an email it was not in stock and I would be refunded. I called the Sears number and was told the cards would be refunded in 3-5 days at most and should have a full refund by 8/12 at the very latest. I asked that the item be sent to me from one of the other stores in New Hamsphire; I was told I cannot do that either. So now I have no coffee pot and no money on my gift card? Why was my gift card and credit card charged if there was no order placed to begin with? Time spent on phone: 15-20 minutes. I see that today (8/11/15) my credit card was refunded for the balance of $14.99. I assumed my gift card was refunded as well. I called and checked with two Sears staff about this. I was on the phone another 20 minutes. I was then told that my gift card would NOT be refunded for the $25 and I would receive a new gift card by 8/21/15. WHAT? I had never been told this before either. I am now suspecting SEARS never will actually refund my gift card. This is absolutely the most terrible customer service I have ever received. I was looking forward to a new coffee pot for my birthday since mine just broke. Now, I have an empty gift card and no item. I now have to go buy one at a different store with cash and hope I get my money back. There is no reason SEARS cannot email me a $25 gift card or credit me my old card. I am very unhappy about this. Not only am I unhappy but my mother in law, who sent me the gift card, is very upset as well.
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1 comment
Anonymous
#1032065

Sears finally determined my gift card was lost in the mail after 25 days so they mailed me a new card. I received it on 9/10/15. Took about 31 days for them to refund me for their error.

Review
#681192 Review #681192 is a subjective opinion of poster.
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Sears in Minneapolis, Minnesota - Non delivery

I purchased a 9,000.00 kate black adjustable bed. There were 7 delivery appointments made and sears never came out and delivered it. Got a refund and went to ashley furniture. I am still beyond pissed over this. Sears delivery service sucks. Before this I bought a new stove. They delivered 3 damaged ones and offered me 50.00 to keep it. Yeah, sure you *** No way. Be fore that a purchased a new washer and dryer. They delivered 3 of them for being defective. They kept flooding my floor. Finally picked out a samsung instead. terrible home delivery people.Sears does not care about their customers. Thats why people dont go there anymore.
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Review
#681154 Review #681154 is a subjective opinion of poster.
Reason of review
Several issues.1,3,4,7
Loss
$2500
Preferred solution
Deliver product or service ordered

Sears - Repair Review from Stone Mountain, Georgia

A very pissed off consumer! My refridgerator isn't even two years old & this is the second time I've had to get it repaired. Sears sent two different repairmen & all they did was tell me what I already knew,(MY REFRIDGERATOR IS BROKEN.) They told me it would be five weeks before my refridgerator would be fixed. As I explained to the woman in customer service I'm a mother with small children, five weeks is just to long of wait; her response to me was go to Wal-Mart & get a mini-fridge.
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Review
#680517 Review #680517 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears in Mariposa, California - Faulty listings and overseas customer service

1.0
Details
I purchased an item listed as 20 rolls per sleeve. When it came it was a single roll not a sleeve of 20.After purchase sears sent e=mail receipt looked like correct item and was correct price I didn't notice a different item #, but when you clicked on the order # 833615155 the correct item appears noting 20 rolls per sleeve. the second e-mail stating item had shipped click on order # and correct order appears stating 20 rolls per sleeve I have called sears customer service twice landing overseas talking to Tanya (how many Tanyas in India maybe 3) and somebody else I could not understand had to have them repeat so many times I just started guessing at what was being said. Because another lister evidently can change a listing, nobody has control or responsibility there fore I will not purchase from sears marketplace, an uncontrolled setting
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Review
#680436 Review #680436 is a subjective opinion of poster.
Cons
  • Foriegn customer service
Reason of review
not as described then poor customer service
Loss
$6
Preferred solution
After talking to vender, vender says another vender can change discription, this sears marketplace website needs a monitor of some type I lost less than 6.00 so I feel like my education about sears was not to costly. I have wasted more than $6.00 worth

Sears in Borden, Indiana - Will not refund money even within the 30 day return period

I purchased a $2,600 item and wanted to return it because it was defective and was told even though I was within the 30 day return policy because it was over $179 I was only allowed an exchange. It was exchanged... but, exchanged for another lemon. I have been making payments on the Sears Card for months now but unable to use the product. I have been paying someone on a weekly basis to do the job I bought the product to do. I have been told there is no way I will ever get my money refunded to me. So this is what it's like to be a Shop your way Sears member!!! I will never buy anything else from this company.
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Review
#680043 Review #680043 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Johnson City, Tennessee - Refrigerator scam

1.0
Details
My 93 year old Mother purchased a 3 thousand dollar +$ refrigerator. When it arrived and was unpacked, my sister was present and pointed out the fefrigerator had a dent in the door. My Mother said she could not see the dent from where she was sitting.The delivery men did not tell my Mother that she had to refuse that fefrigerator in order to get a replacement. They failed to mention that. When I learned what had happened, within 24 hours I called the Sears store and reported the dent. There was a 70 hour period to report any problems.The person I spoke to in the large appliance department at the Sears store said it would be taken care of -that Sears would be sending a door replacement. That NEVER happened! When I confronted the manager he said he had no record of me calling. HOW ABOUT THAT after the person I spoke to said he put the information in the computer! The manager blamed the costumer service department and the customer service blamed the manager and this went back and forth for several weeks. I even meet face to face two times with the store manager in Johnson City, Tennessee where the appliance was purchased.No help-just an attitude that the store would not do anything.I am soooo disappointed in Sears!I HOPE A SEARS CEO READS THIS! Since the door fiasco the ice maker had to be fixed and the refrigerator froze up all behind the crisper and meat drawer. They have replaced the computer board and used a steamer to defrost the ice.The refrigerator is labeled a Kenmore Elite but the repairman said it is actually an LG. When the repairman left the house I had to run outside and have him come back into the house because water was running from underneath the refrigerator on to the floor. The repairman said it was the overflow tray and it would stop and he left. In the next hour we had much more water run from underneath the refrigerator and flood the floor. I called Sears and they would not help. At the time I called Sears about the water the repairman had left our house only 30 minutes prior (at 5:00 P.M.) and was going to make another house call in our town -so he was still close by when they contacted him to return to our house, but he never came. That was Wednesday and today is Saturday and we have never heard a word from Sears. The water did stop flooding after about two hours but Sears has yet to check back with us.The last problem is the bent copper tube which brings water to the ice maker.The repairman pushed the refrigerator back too far against the wall.It remains to be seen if the ice maker continues to work.Sears has all kinds of tricks so the consumer can not declare an appliance with an extended warrantee a LEMON!!! My final word is DO NOT buy appliances from Sears!!!!!They do not stand behind their products. We have a large family who has always purchased our appliances from Sears, but no more!
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Review
#679498 Review #679498 is a subjective opinion of poster.
Cons
  • Item damaged
  • Lies
  • Poor customer service
Reason of review
bad quality,poor customer service,damaged goods1
Loss
$1000
Preferred solution
Replacement of the same value as purchased