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Sears - Lawn Mower Review from Bozeman, Montana

1.8
Details
I put lawnmower on layaway because the one I have still works then boss gave me a new basically working found problem with old one too . I paid it off layaway then there system screwed got my 307 dolllars no mower no refund went back no refund found out 16 days later mower might be order wtf calling lawyer tv station tommorrow fraud a foot here two days no refund last time I ever by sears products I hope she put this one news
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Review
#666681 Review #666681 is a subjective opinion of poster.
Reason of review
Problems with payment

Do not use Sears for any online orders

Do not ever ever use Sears. They never send the online orders, they lie and tell you it was shipped through USPS even if it has not, which can go on for weeks. Do not trust them. Especially if it is a gift. You will be embarrassed when your loved one never gets the gift that you ordered them. If you cancel an item, don't expect to ever get your money back. They are unorganized, dishonest and will cost you an entire 40 hour work week trying to straighten things out. They put you on hold for hours and the customer service staff are incompetent to say the least."
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Review
#666351 Review #666351 is a subjective opinion of poster.
Reason of review
Order processing issue

Craftsman 420Cc Riding Mower Review

1.0
Details
Just on phone with incompetent personnel, no less than 5, at national call center trying to simply get the overall width of a craftsman 42 in 420 cc riding lawn mower. Apparently English comprehension is definitely not their strong suit. It's like putting a b a by in a fighter jet and asking it to fly away. Disgusting doesn't quit cover this experience.
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Review
#665328 Review #665328 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears Delivery Apathy

4.0
Details
Sears Delivery Apathy
Why do you treat customers more as adversaries than appreciated customers? I purchased both a riding mower and new fridge this year from Sears. When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not have room in his truck for removal. How is it possible to remove a new fridge from truck and not have room for another fridge of same size? This is a mystery. He stated that they would be back that afternoon or 3 days later on Sunday. A week went by without a word. After numerous calls and emails a delivery was scheduled. This time the driver stormed in taking out a large tree in my front yard. He said "sorry" before leaving and driving back over the tree now in my driveway. I immediately emailed this event to Sears explaining that I was upset. Can you explain to me how Sears response to their delivery team driver causing personal property to a customer is to suggest calling their 800# 3 days later after the weekend? Why is the burden of this on me?
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Review
#665124 Review #665124 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2000

Sears in Luquillo, Luquillo - INCOMPETENT DELIVERY SERVICE TO PUERTO RICO

I ordered parts for my stove on June 20, 2015 and was assured that UPS would deliver to my house in Puerto Rico within 3 days. It is now July 13 and still no sign of my order. Supposedly Sears uses a delivery hub 17 miles away from the town I live in and this is where my package was dropped off. After 5 calls to Sears, I was told that my package would be delivered when the hub received enough packages going to my area. RIDICULOUS!!! The person then asked if there was someone in NY that it could be shipped to so that they could mail it to me. When I expressed my indignation, I was told that they would reorder and have the parts sent directly to my house. That was a week ago. Sears is definitely not consumer friendly as concerns Puerto Rico and not only will I be closing my account with them, but I will also file a complaint with the BBB, Consumer Affairs and will also notify Consumer Reports which I currently subscribe to
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Review
#665111 Review #665111 is a subjective opinion of poster.
Cons
  • 3rd party delivery service
Reason of review
Problem with delivery
Loss
$178
Preferred solution
Deliver product or service ordered

Sears in Los Angeles, California - Kenmore refrigerator is a nightmare --

I bought this item on April 18, this refrigerator sometimes works and sometimes it doesn't. I called for service about a month after i bought this item. Technitian came and say that the fan was faulty so around june 3 he ordered the part, and scheduled an appointmnet to install it. I did bot recieved the part i had to call back Sear and they sended it again. I got the part and now i waiting for a technitin to come on JULY 23. The problem is that i don think is a fan problem, because the fun system works sometimes and is cool enoght then it stops working i have to unplug the refrigerator then it sometime work. It july 12 and im trying to get this thing to work but having no luck. It is really frustating because we have been trowing away our food . I dont recooment this refrigerator at all. This pictures were taken a few days apart from each other. http://postimg.org/image/603aa3fy5/ http://postimg.org/image/pobmt4m0t/ http://postimg.org/image/x6us1rddp/ http://postimg.org/image/r8gyriuf1/ http://postimg.org/image/u1a6bjurh/ http://postimg.org/image/em6juory5/ http://postimg.org/image/8vkyup9bx/ http://postimg.org/image/5raaxwsjh/ http://postimg.org/image/enl31uj5p/
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Review
#664698 Review #664698 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Poor customer service
Loss
$850
Preferred solution
Full refund
2.2
Details
I purchased a Sears Craftsman belt driven garage door opener in July 2013. Today I was awakened from a sleep by my garage door opening on its own. Actually thought someone was breaking into my house. I went to my garage and seen that the garage door was wide open and...
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1 comment
Anonymous
#1270587

Thank you so much for your honest feed back i had the same problem and now iam stuck paying the price like you my friend..and sears wont cover my console under warranty.

Review
#663498 Review #663498 is a subjective opinion of poster.
Cons
  • Not honering warranty
Reason of review
Warranty issue
Loss
$187
Preferred solution
Let the company propose a solution

Sears - Kenmore Refrigerator Review from Annapolis, Maryland

2.7
Details
Brought a Kenmore Refridgerator in march 2013. Paid for the extended service warranty. Two weeks ago it stop coollng. Called and they ordered parts and scheduled me for 2 weeks out. Asked for an earlier appointment was told to call back when my parts had arrived. 3 days later I called back and there were no earlier appointments. Now 2weeks later the technican no showed and received no phone calls from Sears. When I called I was told he was on the way to my house. Called again 2 hours later told I had to reschedule for the following week. Spoke to a supervisor who hung up me when I called back was told that the technican should still come today. Tried to file a complaint and was told I had to wait since I was still on the schedule. Finally was able to get scheduled for the next day. But I don't believe them. I want my money back and will NEVER BY FROM SEARS AGAIN
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Review
#663484 Review #663484 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Warranty issue

Sears in Cheswick, Pennsylvania - Poor customer service

I purchased over $2000 in lazyboy patio furniture .One chair did not have a threaded hole for the bolt. I was told take apart all 10 pieces of furniture box them up and ship them back and they would send me a new set to put together.I just needed 1 new rail. After calling the store and customer service 4 different people who gave me the run around.Stupidity at its best they are having a complete set delivered to me tomorrow and told me take the part I need and return the rest. No wonder they are failing as a retailer poor customer service and wasting money ,when I offered to pick up the part at the local warehouse.
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1 comment
Anonymous
#1008154

Call the store ask for the store manager... then ask for the direct nbr to her/his district manager...will ask what the reason but he/she will give you the direct nbr...your part will be shipped the same day as well as a gift certificate for the inconvenience....

Review
#662977 Review #662977 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Mountain View, California - Poor delivery & installation service and worse customer service people!

Bought a dishwasher. Delivery and installation was scheduled and re-scheduled 5 times over one month period due to lack of product in the warehouse. Several times I would get conflicting calls. First a cancelation call (woke me up at 7 am!) and followed by a schedule for delivery call two hours later. Had to call around to verify which call was the valid one. Charge to my credit card was immediate though. I finally called to cancel the order as I could not take the "strung me along" any more. Still got calls about delivery schedule several days after I canceled the order! Poor service! A delivery scheduler suggested that I call to formally complain. That was the worst part, the person taking the call was arrogant, saying that since Sears did the refund that was the end of that. No apologies whatsoever. She said she was a manager and she decides on the case. It is hard to shop at Sears with such Customer Service people. ,,,,
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1 comment
Anonymous
#1005934

After a house full of Kenmore appliances I won't buy so much as a wrench at Sears. Whoever designed their web-site and voicemail should be eviscerated.

A once great name destroyed by greed and the so called world market.

I hope Sears closes it's doors soon and puts itself out of a lot of customer's misery!

Review
#662850 Review #662850 is a subjective opinion of poster.
Cons
  • Never received product
  • Very dissaponted
  • Lack of accountability
Reason of review
Poor customer service