Sears
Reviews and Complaints
I won't order from them again either
Problem with kenmore elite washing machine
- Customer service
Preferred solution: replace the lemon.
New purchased refrigerator June 2015 that's gone bad
- Lack of answers
Delivered damaged refrigerator
- Damaged product
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Charlotte, North CarolinaWrong product & lack of support
- Price
- Convenience of online ordering
- Product
- Lack of customer service
- Lack of professionalism of staff
- Items not available near me
Preferred solution: Deliver product or service ordered
Left of credit card
- Response to the issue
- Poor management
Bad customer service.
Problems from Sale to Install
- It was the worst
Preferred solution: Let the company propose a solution
Sears sucks
Preferred solution: Let the company propose a solution
Horrible new washer; I GAVE IT AWAY FREE!!!
Preferred solution: Let the company propose a solution
Washing machine repairs
brought a sears Kenmore washing machine model 110.2810****. on 3-22-15 delivered and set up by sears 3-24-15.
on 9-13-15 the washer started to make a very loud grinding noise when in the wash and rinse cycle, (NOT WHEN SPINNING). being less than six months old and still under warranty I called 800-469-**** to schedule an appointment. I was told it's still under warranty information provided to them. was told a service tech would call me to schedule the repair.
28 hours later still never heard a date or time . I called and received a recorded message that my repair appointment is scheduled for 10-13-** **/2pm.a month is way to long to wait. we are supposed to go with out washing clothes for a whole month. i was told the service tech is only in our area on Tuesday's & Thursdays.
grant you there are just the two of us but that long to get a service call. looks like Sears better hire more repairmen because everything they sale is junk and going to need repaired.. we brought an LG washer at Sears three years ago over $ 1200.00 it lasted two years out of warranty called a local repairman, who came and said he can't get parts from LG to fix it. just of of luck.
MY ADVISE TO EVERYONE WOULD BE TO FINE A WASHING MACHINE WITH A WATER LEVEL ADJUSTMENT AND ONE THAT STILL HAS AN AGITATOR STILL THE BEST WAY TO WASH CLOTHES. MOST WASHING MACHINES MADE TODAY ARE FOR WATER SAVING AND ALL PROBLEMATIC. MY FIRST WASHING MACHINE WAS A MAYTAG WILL A SUDS SAVER AND WATER LEVEL ADJUSTMENT LASTED 26 YEARS AND FOUR CHILDREN.
DRAIN PUMP WENT OUT TWICE . WAS STILL WORKING WHEN WE GAVE IT A WAY.
Preferred solution: Deliver product or service ordered
Sears - Stearns And Foster Mattress Review from Ventura, California
Servive in Sears Appliance Department
- Service received in store
Preferred solution: Employee training and supervision in customer service. A reliable telecheck system.
Sears Work Experience Review
Sear service cheating?
- Being treated poorly
Preferred solution: make a honest with good service employees including manager with training for ethic.
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I wonder if you realize, that Sears doesn't MAKE refrigerators. DON'T complain about Sears for your fridge not working... complain about the MANUFACTURER.