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Sears in Honolulu, Hawaii - Kenmore Washing Machine doesn't work and not repaired

I purchased a new washer/dryer from Sears. I specifically asked the "on chat" specialist if the machine had an agitator and she responded in her broken English that it did. However, when the machine was delivered it did not have an agitator. Nevertheless, I kept the machine -- which was a big mistake. Now when I use bleach it stains my clothes and sheets with white stops. I tried to get the machine fixed but they said "don't use bleach". They said the problem is me!! That I am splashing the bleach on the clothes. They said to put bleach in first then clothes, which I did and still the clothes were damaged. When I call to complain that it still occurs -- they hang up on me.
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Review
#653555 Review #653555 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1120
Preferred solution
Full refund

Sears Home Delivery is Unreliable

I ordered a bed two months ago, but they only arrange a time to deliver a product the evening before. I scheduled for the weekend and had to pay an additional fee. When they called to schedule a time they didn't give me a choice on times because they had a "full delivery that day" so I was automatically given a time that didn't work for me so I had to choose a different day. They won't deliver to me on Sunday or Monday, so now I have to four days without a bed. They are incredibly inconsiderate and unreliable.They say you get a choice in scheduling, but it's unlikely. If you care about scheduling or, being inconvenienced, don't even bother ordering from Sears.
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Review
#653286 Review #653286 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sears - Kenmore Refrigerator Review from Fishers, Indiana

1.0
Details
I have been dealing with Sears concerning a defective compressor in my 2012 Kenmore refrigerator. It went out 6/3/2015. Nightmare started 6/5 tech came out told me to order parts and under extended warranty manufactures defect. Numerous calls could not order part only tech could. Finally get a complaint to District Manager who sends a 2nd tech gives me lower price and said no warranty. The District Manager promised to track the part and call me with emergency installation date. I went onto BBB to file complaint, Sears has mess they prefer to work with customer first. I clicked filled out the complaint that goes to the CEO and his team. I filed BBB complaint at same time. Received call from executive charged with resolving. I never heard back from District manager. The executive gives me free items and promises immediate installation. Part arrived Wednesday, thought I could get priority installation, she promised today or tomorrow(Friday) I get a call from dispatch to install Saturday between 1-5pm. I call and email she promised fast installation yet that was a lie. I then speak with a very rude unprofessional in the Corp office who lectures me on how busy the techs are. I'm put off since 6/5 perhaps they can reschedule someone so mine gets installed per their promise. No win situation. CEO will not take calls. I had to prepay for the parts and they promise to refund me. Now I learn the compressors are usually carried on the truck! I will write a letter to the CEO he has to know just how incompetent the people in the call center are, along withe the parts and installation location, including members of his own team. I was also sent an inter company email describing me as a little old lady. I'm not, but that is very offensive. I look forward to the BBB investigation into Sears unacceptable practices. At least they have to answer to the BBB. This is an example why Sears has lost their pristine reputation, liars and put their members through such nonsense. My opinion, do not do business with Sears.
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Review
#652574 Review #652574 is a subjective opinion of poster.
Reason of review
Damaged or defective

Sears in Winter Park, Florida - POS Craftsman Lawn mower

I purchased this Craftsman mower for $100 from a neighbor who never could get it to run. My previous mower was simple, cost me $35, had a rubber bulb to prime, simple throttle adjustment. It was old when I got it, lasted 7 seasons of rough treatment and neglect. This Craftsman is like new, mostly because no one can get it to run. It has some sort of automatic choke, a bunch of plastic parts and wimpy springs. I managed to mow my small yard one time, with 6 interruptions to tweak the throttle, took 2 hours for a 20 minute job. Now I can't start it at all. I service my own dirt bikes, rebuild carbs, adjust vales, etc., but this thing is such garbage there is no repairing it. Called the Sears repair shop, they want $50 minimum to diagnose, then $99 minimum to service this POS, plus parts. I already have $99.75 more into this thing than it is worth. Lawn mower is like new, but I didn't purchase it from Sears, so no warranty. I can't believe they sell such garbage, then charge so much to just look at it that no one will opt to service it. POS mower, POS company. Be warned, stay away from any Craftsman mower with automatic choke.
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Review
#652416 Review #652416 is a subjective opinion of poster.
Cons
  • It was the worst
  • Response to the issue
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

Sears in Novi, Michigan - Appliances

1.0
Details
NEVER SHOP AT THIS LOCATION OR ANY SEARS LOCATION! Absolutely horrible customer service. We ordered all top of the line Kenmore Elite appliances (Fridge, slide in range, dishwasher and microwave totaling over $11,000) and received the worst customer service EVER. Delivery didn't show up a total of SIX different days. Once they did show up they did not bring us the hook up chords and kits we previously paid for and needed to install the appliances. They refused to give us our kits so we had to go elsewhere to purchase them for a second time. The top of the range was shattered when delivered which they (surprisingly) exchanged. But, yet again, delivery failed to show up THREE more times. This has been taking place for almost a month at this point. Delivery, Customer Escalations and the Store Manager at this location would not properly compensate, so everything is now being returned. I will gladly take my business elsewhere and will never support Sears in any way, shape or form again.
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Review
#652411 Review #652411 is a subjective opinion of poster.
Cons
  • Lack of answers
  • Customer service
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Full refund

Repair Appointment Review

2.0
Details
Repareman didnt show up at all
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Review
#652384 Review #652384 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears selling Kenmore Coldspot refrigerators which are defected

I purchased a Kenmore Coldspot refrigerator in September of 2013 from the Johnstown, PA store. I did not have the $293.00 for an extended warranty as I am a Senior Citizen, ill with multiple medical issues and disabled. In May of 2015, I was advised by Service the compressor was failing and "nothing to do" - except lose my $600.00+ . Calls to Sears Customer Care were fruitless and multiple calls to the Sears store were to know avail. Sears has lost the fine reputation they had and care nothing of customers - only sales. I have always purchased Sears products but this is the LAST and will advise multiple other entities: Sears does not stand behind their products.
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Review
#651913 Review #651913 is a subjective opinion of poster.
Cons
  • Junk appliances delivered
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Kenmore Quality

Dishwasher Review

Purchased a new dishwasher for office currently building. Picked delivery window w sales person, paid extra for morning delivery and waited extra days. Sears calls evening before promised morning delivery to say evening delivery. NOT what was promised or agreed. Waited two weeks to have Sears beak promise. Also commercial building not openin evening.
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Review
#651680 Review #651680 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears in Spartanburg, South Carolina - Review in Appliances and Electronics category

2.8
Details
I had a great experience with sears why not lease it. I paid on time and when it was time to buyout, the split my lumpsome amount into 3 payments. One tip is to purchase in sale or from tge outlet. I purchased a washer and dryer for about 400 a piece but they were worth about 700 a piece so I ended up really paying for what they were worth at the end. But even if I didnt, this program are for those who have bad credit so people should really take that into comsideration. Just make the payments and understand that you'll have to pay that extra buy out fee. I'm a proud owner of a washer and dryer. :-)
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Review
#651663 Review #651663 is a subjective opinion of poster.
Reason of review
Good quality

Sears in Hamilton, Ohio - Ordered a mattress but did not receive it

3.4
Details
Sears and Overstock . com did finally come through and made good on their word. Much of the aggravation could have been avoided if any of the representatives had returned calls as promised. I am satisfied with the final outcome but it took many calls and countless hours on the phone to achieve this. One of my biggest problems in situations like this is having to deal with outsourced representatives from foreign countries that can not be understood. A company I contacted recently for technical support on a television touted their pride in using American technical support, I was able to resolve the problem Quickly and with no communication problems. I will once again be a Sears customer because of their keeping their word but I will not order any merchandise on line.
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Review
#650616 Review #650616 is a subjective opinion of poster.
Service
Sears Technical Support
Cons
  • Flawed ordering system
Reason of review
Sears did keep their word