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Sears review in Cary, North Carolina: Drip water after removing the glass away from dispenser lever

We bought one Kenmore 25 cu. ft. side-by-side fridge from Sears online over a month ago. The water kept dripping from the water dispenser spout about 15-20 seconds after I removed the glass from it. This happened two or three days ago, so I called the Sears customer service about this issue today. I knew I have one year warranty since the day I purchased the fridge, but I was told I need to pay $115 service charge if the fridge was abused or damaged by us and the repair man would come here 17 days after today. The guy kept telling me "READ THE MANUAL FIRST!" several times on the phone. How hard and wrong can it be for us to get a glass of water from fridge? After I hung up, I did read the manual in case we did used it wrong. No! We did exactly what it says on the manual! Then, I talked to my husband about this call and he told me he got all of these bad reviews about Sears customer service and this fridge online. After several minutes, I gave them a call again to cancel the schedule even though it was not my problem. I just don't want deal with them anymore and I also told them I don't want them to come to my house even it's free of charge. I believe that they want to scare you off by the service charge without having the repair man come to your house to save the trouble for them. What a nice marketing strategy and customer service!!! I just want to share this with everybody and tell you that " Don't buy any appliance from Sears or use their customer service on the phone". I believe this is also one of the reasons why so many sears stores were closed!
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Review
#675118 Review #675118 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review in Charlotte, North Carolina: Wrong product & lack of support

2.6
Details
Two kayaks and two paddles were purchased a month ago. Neither shipping or pick up was available in Atlanta, so I drove 4 hours to get the items. When I got home, I realized that they gave me a wrong paddle. I paid for two 96" paddle with water guard and foam grips. Only one came to fit the specs but the other one is shorter, no grips or guard. I've emailed to smsupport@searshc.com and searscares@searshc.com to explain the situation and for them to send me the correct paddles, but no reply. Hold on the phone line is typically more than 20 mins. I have tried talking to someone twice already, but I don't know why it can't be resolved easily (seeing as all I want is the item I've paid for) and the fault lies with Sears. I feel that the only way to get their attention is by posting problems publicly through social media and by complaining publicly...
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Review
#674576 Review #674576 is a subjective opinion of poster.
Pros
  • Product
  • Convenience of online ordering
  • Price
Cons
  • Blowing off issues
  • Items not available near me
  • Wrong item delivered
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sears holds refund after order cancelled

1.0
Details
Recently bought a washing machine from Sears.com.Cancelled the order so of course washing machine was not installed. I was supposed to get a refund for the washer within 3 to 5 business days, but it has not been issued and it has been 2 weeks. I have called customer service many times and even spoke to a supervisor who could give no explanation as to why Sears has withheld my refund. Have been given the run around and transferred to several departments with still no answers. Have filed a complaint with the Better Business Bureau and a consumer advocacy group. Am considering taking legal action against them. Representatives I spoke to where not in US, had thick foreign accents and one could not understand or speak English properly. It is no wonder sears is struggling with this type of treatment of it's customers.
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Review
#674223 Review #674223 is a subjective opinion of poster.
Cons
  • Withholding refund
Reason of review
with holding refund no explanation
Loss
$410

Sears review in Denver, North Carolina: Bad refrigerator and even worse service

1.4
Details
Purchased Kenmore elite $2,600 refrigerator and it has broke 3 times. Have to wait at least 1 week for repair visit, they always have wrong parts and then another week for a different repair visit. Now in July, refrigerator doesn't work at all. We have 3 kids under 11 and no way to keep food/water cold. Now waiting 10 days for service visit after 2 visits already with issues with refrigerator. They now want me to purchase extended warranty and I just want this *** refrigerator out of my house. Can't be trusted to keep food cold/frozen and have wasted over $400 in groceries over the last 3 months.
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Review
#674203 Review #674203 is a subjective opinion of poster.
Cons
  • Refusal to refund
  • Repair service dependability
  • Attitude of repair person
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Full refund

Sears - Protection Plan Review from Fremont, California

In August 2011 we purchased 2 ductless heat and air units with 5 year protection plan. For the last 3 years our smaller unit will quit working when it gets extremly hot. Techs come and go. This year again called Sears. Wonderful news! They no longer service these units. And their records show that we have canceled previous requests. They never notified us. We offered solutions 1-fix it 2-replace the unit 3- come take out unit and refund for it and plan or 4 - we contact lawyer. We're waiting on paperwork from Attorney General's office.
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Review
#673538 Review #673538 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
Warranty issue

Sears review in Winter Park, Florida: Part order that is not available

I ordered a part that said in stock after the est.shipping date said part on backorder now it's been on backorder for 3 months and the web sight is still showing available either change your website to show on backorder or don't charge customers till the part ships.why should you have my money for months and draw interest From my money each month. That is bad business and customer relations if a thousand people ordered that part at 40.00 you now have 40,000.00 and are drawing interest on that for months or as long as you continue to say the part is on backorder. A *** is what that is.
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Review
#672223 Review #672223 is a subjective opinion of poster.
Product
Sears Website
Reason of review
Problem with delivery

Sears Autmotive Center - Tire warranty never valid

1.0
Details
Bought a set of tires from Sears. Seven months later one of them explosively deflates on a straight road at 35 mph. Returned to Sears to have the tire replaced. Barry Nestor at Sears in Burlington, MA explains why Sears tire warranties do not apply to Sears tires. https://www.youtube.com/watch?v=mwvKCTbrhos Sears warratnies are pure window dressing. You can hear the second gentleman try to sell me an "additional warranty" after denying coverage under the "primary warranty". Needless to say we no longer shop at Sears for *anything*. We used to spend about $2,500 per year there. Nicely done Sears: we will happily spend our money elsewhere!
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Review
#672119 Review #672119 is a subjective opinion of poster.
Cons
  • Very dissaponted
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund

Sears Washer- Horrible Service and Product!!

1.0
Details
We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler who goes through tons of clothes. I am depending on family to help wash our clothes and it's just extremely stressful and a huge burden. After the technician leaves he tells us to run a full load of clothes and I do and they get ruined, the washer doesn't drain, they soak in water and smell like mildew. I am beyond frustrated. The technician also tells us to stop calling sears because it's making him look bad, are you kidding me?!? We are in a rural area, so every time we call, we have to wait 3-5 days to even get him out to our house. We had a service called scheduled today, he normally calls my # listed on the file and today he did not, he called my husbands cell that he as programmed in his phone because he has been to our house so many times. He doesn't even want to talk to me anymore- that's fine - just replace this lemon of a washer so we can resume with our lives. A couple nights ago, we were watching tv on our couch and the washer randomly turned on and smelt like electrical fire, good thing we were downstairs and was able to hear this or we could have had a house fire. Needless to say, it's unplugged from the wall now. I don't see why we are constantly having to go through these repair appointments that do not solve the problem. Apparently we have a lemon. Just to recap, here are the issues: -Washer does not drain water -Washer might soon our clothes a little and then it gets hung up -Sometimes washer doesn't spin at all -washer randomly turns on ( I have a video of this, the control panel is not on and the washer randomly turns on) -washer smells like electrical fire -washer has ruined hundred of dollars worth of clothes and towels I am begging, please help resolve this issue before I have a nervous breakdown. And I would like compensation for my clothes and towels being ruined and not to mention all of the times we have had to *** of work to be present for these service calls that go nowhere. Most definitely going to Lowes or Home Depot for all future appliances
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Review
#670129 Review #670129 is a subjective opinion of poster.
Cons
  • Poorly trained staff
  • Product quality
  • Product defective
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Sears review in Yonkers, New York: Gas grill

1.0
Details
burners rusted out after 4years they have a ten year warranty which Sears will not honor unless I pay 109 dollars for a service call that I don't need will never shop Sears again but I will go to warn people about the warranties they do not honor I might even make it a weekly trip. Since I need more words for this review just want to say that you should have Sears give you something in writing with your sales slip so you won't have the same problem as I did or better yet buy somewhere your items somewhere else.
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1 comment
Anonymous
#1042822

Boy what a dumb complaint re: grill! if only person would read warranty.

It is a 10 year part warranty which means labor is not that long so customer would pay sears to verify problem and pay labor but not for parts. As a sears tech this is common for a customer to not understand warranties.

Review
#669712 Review #669712 is a subjective opinion of poster.
Cons
  • Not honering warranty
Reason of review
Warranty issue
Preferred solution
New burners for gas grill

Sears is no longer reliable for sale of appliances

I brought a new side by side fridge from them Thursday July 16. 2015 to be delivered Sunday which we paid extra for a Sunday delivery. They showed up Saturday and said they could not install the new fridge because the water would have to be shut off and they did not have the tool to do it with, which turns out is a pair of pliars. We were told they would return to install it on Tuesday, after calling to check on this, as it was getting late, we were told that it will not be until Wednesday. That now leaves us without a fridge for a week. I can now understand why they have had to close so many stores. I will never purchase another thing from Sears.
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Review
#669669 Review #669669 is a subjective opinion of poster.
Reason of review
Problem with delivery