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Sears review in Massillon, Ohio: Can't get service on Maytag washer under mfgrs. warranty

1.0
Details
Called and made appointments to fix washer we purchased five months ago. It quit working with a load of laundry sitting in soapy water and the lid locked. First time no one showed or called. Second time, after scheduling appt. In the afternoon, they show up in the morning after being told no one would be home until 3:00p.m. it has been a week and I'm told it will be another few days before we can get service. I'm sorry I bought my washer at Sears since customer service has obviously deteriorated. I will let family and friends know of my experience.
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Review
#669152 Review #669152 is a subjective opinion of poster.
Product
Maytag Washing Machine
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$90

Complaint against Sears

1.0
Details
In August of 2014, I purchased a Kenmore stovetop from Sears. On August 12th of 2014, the stove was installed by Serob Abeshyan, and I was under impression that he is working for Sears because the paperwork that I signed, on top of the paper, it said "sears". But later on, I realized that at the bottom of the paper work, written in very small, font, it said he is working for Kepco. He charged me $130 for wood fills and $57 for gas flex. This was a total of $187 charged to my Credit Card. Shortly after he was gone, I smelled gas. I contacted Serob on my cell phone and the records through T-MOBILE, show that I made a call to him and I told him that I smell a gas leak. He did come back, and he said that he fixed the problem and said that I shouldn’t have any more problems. I asked him if he has a device to check to see that if there is any smell of gas, and he said that he does not have the device, and only the gas company has the device. Meanwhile, my Wife did smell gas on and off. Before any of this installation of the stove top, I never smelled any kind of gas in my house. After changing the stove, this is when the gas smell started to occur. I had the impression that I am only dealing with Sears. I did call Sears Repair Department and I told them that there is a smell of gas. They made me aware that the stove and installation is under one year warranty. They also told me that I have nothing to worry about. Finally, I don’t know what made the smell of gas more obvious or less, so I called the Sears Repair Dept. and I told them that I smell gas clearly and asked them to send someone to check. On Tuesday Morning of June 16th, the Sears Repair department came to my house at 8am, and the person verified with his device, that there is a gas leak from the flex; which is connected to my gas line. So, he told me to call the gas company, and sears installation. That same day, the gas company came to my home, and shut off my gas and said the gas leak is coming from the flex and where my gas line is connected. They informed me to call a plumber. I contacted sears, and they contacted kepco, and kepco said that they can come back and check on it. I asked them that if the person who will be coming is a plumber, and they said that he is not a plumber, he is just an installer. I let them know that the gas company and shut off the gas and they told me to contact a plumber. If the person I call is not a plumber then this will not be solving the problem. I called a plumber, and the plumber and the gas company verified that the gas leak is coming from where the gas line is connected; to the gas flex. They said that it is caused by the person who came and changed my stovetop and he did not install it correctly which is why all these problems occurred. Due to too much pressure, to installing the gas flex, to the gas line, the gas line could have been twisted and moved or cracked. As of Tuesday June 16th, the gas was shut off till that Friday June 19th, around 10pm. Friday night the gas company came back and turned on the gas. Till the Friday, I was unable to cook, and my family was unable to take a shower. Not only this, but also lots of stucco and dry wall damage in my house now, due to the fixing needed to be done by the plumber. Invoice of the plumber that I have, kepco asked me to fax it over to them for them to take a look at. I did fax the invoice from the plumber and the gas company to kepco; attention Ken. I later received a denial letter, and I contacted them too many times and got no response. I was also calling Sears everyday, and also getting no response. Sears Installation Department told me that they don’t know what to do, and it is best for me to contact corporation. I am asking you to investigate this matter, and I trusted Sears when I bought my stove. I trusted sears when I got my stovetop installed. I have paid $1200 to a plumber and I still have a cost to be able to repair the stucco and the dry wall and the paint. I did not know, in my honest opinion that the Sears installer is not a licensed plumber. This wasn’t a stove installation problem, this is an issue regarding un-proper installation of gas flex to the gas line. Only a licensed plumber should be able to complete this job, not just an installer. If Sears wanted to do things right the first time, they would have from the start send a licensed plumber to complete the work. I am asking you to deeply investigate this matter to get this resolved. Ken is not professional, and this company is not professional. At some point they hung up on me when I was trying to be in contact. They also told me that they are just too busy to talk to me and will get back in contact with me, but they never did. They also never got back in contact with sears; in phone and in email. This is embarrassing. I am asking you to do something about it. Providing excellent customer service should be your top priority, and getting back to me as soon as possible should be done. I received horrible customer service through Kenmore, and now Sears. As a valued customer that I am, for many purchases and business that I have with sears, I feel like that both Sears and Kepco have not treated me as a valued customer.
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Review
#669093 Review #669093 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Pricing issue

Sears does not care about its remodel customers!!!

OH YES! They literally broke my heart AND my kitchen !! Subcontractors were horrible: work was never completed: I tried for TWO YEARS by phone to get help from Sears and was insulted ridiculed and hung up on by people I assume to be prisoners on work release. I was never permitted to speak to a manager. The worst customer disservice ever. My cabinets veneer haas peeled completely; the undercounted sink has SUNK; the job was NEVER COMPLETED! Then they sold my small balance to GMAC who got a judgment and made a credit problem. I had a severe injury became extremely ill and was no longer capable of battling the awful call center. Now I am well enough to pick up where I left off. CLASS ACTION SUIT TIME???
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Review
#668197 Review #668197 is a subjective opinion of poster.
Service
Sears Manager
Cons
  • Workmanship
  • Whole process
Reason of review
Damaged or defective

Sears review in Acworth, Georgia: Disasterous service from repair dept.

We recently has a severe lightning storm that took out our Kenmore refrigerator/freezer. We contacted Sears for repairs and they said we had to wait 6 days!!! Since we had no choice we accepted it. In the meantime we had to put some food in a friends freezer then go purchase several coolers and 40 pounds of ice to keep the rest cold. Additionally, I have medication that has to be refrigerated and it costs over 1600.00 out of pocket. Sears said that's too bad and it's not their problem. While talking to this noservice person, I received an email that stated that my appt. has been rescheduled --- without my consent!!! Now I'll have to wait for 15 days for the tech to look at my refrigerator. The person on the phone said that if they don't have the parts with them, I'll have to wait longer.... Just prior to this review, my wife, sons & I cancelled our credit cards with Sears and we are telling all of our family & friends about this. By tonight, this will be on every social media acct. we have.
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Review
#668023 Review #668023 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Poor customer service
Loss
$4500

Sears review: Mattress Sales

2.5
Details
Went into the Sears in South Shore Plaza Braintree MA to buy a mattress and the kid in the department could not be bothered with me. He was busy with his phone. He saw me but it didn't matter at all. After at least ten minutes I left and went to Macy's. I paid a little more for the bed but at least I managed to have a sales person who knew I was there. I bought a $2200 bed from Macy's. Sears had been recommended to me by a friend who had a great experience there with another sales man, that I found out later, only works weekends.
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Review
#667746 Review #667746 is a subjective opinion of poster.
Cons
  • Sales staff
  • It was the worst
Reason of review
Poor customer service

Sears review in Lexington, Kentucky: Bought new craftsman lawn tractor, is a peace of ***.

5.0
Details
We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil for 30 mins of mowing, went to the bbb and Sears refused to do anything to make us the costumer happy, all we wanted was for them to cover repair. Will never buy anything again at Sears, ornkmart they own them, unless the make it right, and I know that will never happen. The lawn mower was ordered on the web site, when it was received it was damaged, they said they would get us what we needed to fix the body damage, but that we could not return or get a different one, this was a brand new one, it's been a lemon, and I just can't beleive Sears would rather lose customers than make a customer happy by fixing there product only that little of time out of warrenty, it was stored for the winter it's not used here for anything other than mowing. We had know idea that this problem would happen in the spring. All we want is for the lawn tractor to been repaired.
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Review
#667418 Review #667418 is a subjective opinion of poster.
Cons
  • Warrenty
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Warranty And Customer Service

The "S" in Sears is not for Service

Hands down Sears in Norristown, PA was the worst customer service experience of my life. Take warning, when you enter a store and the 3 people working outnumber the customers that is a bad sign. After multiple missed deliveries, I went to the store to speak with a Manager. The Manager knew my name and history of missed deliveries. She even mentioned she was planning to call me (I guess I beat her to it). I saw her write down my name for a specific day for another delivery attempt. No call the day before for confirmation so again I have to chase people down. Turns out someone cancelled my order. No one could explain a reason for the cancellation. I really needed these appliances so I gave it one more try. After another day of broken promises and no follow through I went to the store to cancel my order. Suprisingly, it was the easiest/no questions asked cancellation of my life. The associate was actually helpful and seemed happy to cancel my order. I have been a loyal Sears customer for years and have purchased many big ticket items there (beds, lawn mowers, fitness equipment, tools, etc). I am now forever done with Sears. I believe in the not too distant future Sears will be a case study for college students on how a once profitable, well respected business ran itself into the ground by providing poor customer service and lack of management.
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Review
#667271 Review #667271 is a subjective opinion of poster.
Reason of review
Order processing issue
3.3
Details
Purchased a new refrigerator from Sears on Fri 7/10 but expressed my hesitation with the delivery service because I had issues with delivery of a washer last year from them. The salesman gave me his card and said he was sure everything would be fine but to call him if...
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Review
#667173 Review #667173 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Cons
  • Delivery problemspoor customer service
  • Lack of accountability
  • Never received product
Reason of review
Poor customer service

Sears - Lawn Mower Review from Bozeman, Montana

1.8
Details
I put lawnmower on layaway because the one I have still works then boss gave me a new basically working found problem with old one too . I paid it off layaway then there system screwed got my 307 dolllars no mower no refund went back no refund found out 16 days later mower might be order wtf calling lawyer tv station tommorrow fraud a foot here two days no refund last time I ever by sears products I hope she put this one news
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Review
#666681 Review #666681 is a subjective opinion of poster.
Reason of review
Problems with payment

Do not use Sears for any online orders

Do not ever ever use Sears. They never send the online orders, they lie and tell you it was shipped through USPS even if it has not, which can go on for weeks. Do not trust them. Especially if it is a gift. You will be embarrassed when your loved one never gets the gift that you ordered them. If you cancel an item, don't expect to ever get your money back. They are unorganized, dishonest and will cost you an entire 40 hour work week trying to straighten things out. They put you on hold for hours and the customer service staff are incompetent to say the least."
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Review
#666351 Review #666351 is a subjective opinion of poster.
Reason of review
Order processing issue