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Sears - Review in Other category from Dallas, Texas

I called in a Tuesday and scheduled the next available appt for the following Friday. They scheduled the appt window from 3-6. No one called or arrived. I called at 7:00 to see what happened and the customer service agent said e would find out and call me within 30 minutes. I never got a call back. I again called on Saturday and the agent told me the next available appt would be the following Friday. Will never use Sears Home Services again. POOR POOR customer service.
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Review
#646320 Review #646320 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears - Delivery Service Review from Mary Esther, Florida

2.2
Details
Went into Sears because items showed "in stock". They werent. We ordered online w/the Sears employee (dumber than a box of rocks), and paid extra for delivery plus assembly. Items showed up Wednesday at 5:30, even though we scheduled for 9am -12pm. Husband took off whole morning waiting & I missed work and a Dr. appointment waiting for it to finally show up!!! Then delivery jerks said we dont assemble, dont know what to tell you. Husband refused order, we went straight to Sears. Gave our number & copy of reciept & complained. Next day they called & promised delivery for the following day & assembly 3 days after that.  Next morning we got a call saying our items didnt get put on the truck. The woman calling us was mumbling & sounded like Bill Murray in Caddy Shack. I told her to please speak up and articulate as I couldn't understand her. She hung up on me. Husband called back, it was explained to him that they didn't put it on the truck because it was marked "Assembly", & Sears delivery doesnt assemble. Argh!! We got delivery scheduled again for the 2 days later, to be delivered BEFORE 10am as we both work. Tonight (delivery is supposed to happen before 10am tomorrow), we got a voicemail to please call them. Husband tried all day but was hung up on every time he called from his phone. I called from my phone, gave his number to the automated system & was hung up on. Hmmm...interesting. I called again & did not give a number, got through to someone who told us delivery would be from 9:15 - 11:15am. Wth???? 3 weeks later, we are out $650 for purchase, delivery, assembly, PLUS 2 full day's pay, still do not have possession of our purchases, and no clue if theyll keep their word and be here before 10am. And who knows when it will be assembled!!! I'd probably get better results paying the old *** next door to do it for a case of beer to and get better service!!! My advice, if you can find it elsewhere, DONT buy it from Sears.
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Review
#646186 Review #646186 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
1.0
Details
I purchased a lawn mower, washer,dryer,and hot water heater,along with 5+yrs service plans on all. The water heater  was delivered May 15th after multiple phone calls,lost rude drivers, verbal abuse and attempting to head a meeting and work. The delivery guys were rude...
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2 comments
Anonymous
#1003733

Issue still not resolved,going on 7 weeks now.. customer realtions for social media actually less helpful than regular customer service.

Still have a lemon water heater,scheduled a pick up, driver called and said they would be 5 hours earlier than confirmes time,and they never showed.

No hot water, no refund, no nothing! !!!#####

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Review
#645635 Review #645635 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Warranty issue

Sears in Harrisburg, Pennsylvania - Told me they ordered what i wanted on line

1.4
Details
i wanted a commercial grade easy up awning with the canopy attached to frame so i had them order it it came and the top isn't attached now they tell me they have a non commercial which is a cheaper product for more money than the better one which isn't what i wanted them to order so i am stuck with this one or lose a lot of money not being able to go if i don't take and use the one they sent me five years ago they pulled a bait and switch on me they are not trust worthy and will say or lie to make a sale unreputable business tatic in the name of money
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Review
#645486 Review #645486 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Sears in San Francisco, California - Gas Range 1 1/2 years horrible service

2.5
Details
I have a dual all Gas Oven and a repair person was sent out to check the issue with the oven. Sears must use 3rd party repair folks because this person was horrible and still after 3 weeks no response back after leaving several messages to find out what can be done to get my Stove working again. Today I received an email with the question whether I have received the replacement part and called Sears folks. Well as it turns out they haven't sent the part out nor do they have one.....They state the part is back ordered (on a 1 1/2 old stove) - must be lots of bad ovens out there with horrible quality manufacturing (don't by from Sears is what I take away from this if an oven can't last for more than 1 1/2 years. They told me the back ordered part won't be available until August 15th (that means another 6 weeks without a stove) unacceptable. The alternative is to give me $500 credit to buy a new Stove (that is for a $2,700 stove that is basically brand new).....This is insanity.....do not buy any Sears Appliances is what I am learning from this experience.....bad quality, bad service, poor response time....very very disappointing.
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Review
#645336 Review #645336 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Bad quality
Loss
$2700
Preferred solution
Give me a replacement oven so I can start cooking again

Sears in Denver, Colorado - No accountability

1.0
Details
I purchased a lawn mower from Sears early in the season. When I finally got to mow my lawn (after the snow melted) the thing was awful. It destroyed my lawn and the engine was struggling with the short grass. I tried to take it to Sears to return it and the Assistant Manager, Greg, was extremely rude and aggressive. He attacked me and finally made it clear that my only option was to go to another building to have it inspected for warranty. He didn't ask what was wrong with the mower, he was just insistent I was wrong. When I went to the other building, they told me they don't service lawn mowers and I had to go to another business who would inspect it under warranty. I called corporate to report Greg's behavior. They basically did nothing and said they would let the store manager know but I should talk to the store manager myself. But, of course, he won't return my call and Sears won't give me his voicemail extension or email address. When I asked for it they lied and told me they didn't have access to it. I was shocked, and then they came clean that they had it but wouldn't give it out. All this to say that Sears corporate STILL has not tried to fix the problem, they only want me to talk to the manager who won't return my calls. So I bought a new mower from Lowe's, and they promised to stand behind it.
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Review
#645293 Review #645293 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund

Sears - Review in Supermarkets and Malls category from Canal Fulton, Ohio

2.0
Details
Worst customer service. there own employees have no idea when the products are suppose to be delivered and to whom to contact for delivery information. They will do whatever they can to put you on hold for hours. Do yourself a favor and stay away from sears. Worst business communication I have ever seen. I am suprised this company is still somehow up and running. Wouldn't take long till it goes bankrupt if they keep this customer service up.
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Review
#644426 Review #644426 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
1.2
Details

Update by user Jun 02, 2015

Serviceman arrived to find that the replacement parts were broken as well. The ultimate solution is to replace the unit with a new one.

What a waste of time and money. This experience does not bode well for Sears in the future.

Original review posted by user Jun 02, 2015

Purchased a new refrigerator from Sears...
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Review
#644249 Review #644249 is a subjective opinion of poster.
Service
Sears Installation
Cons
  • Delivery a broken new refrigerator
Reason of review
Poor customer service
1.0
Details
On 4/26/15 I was offered Sears warranty over the phone. The representative explained to I am responsible for one-time $39.99 charge and then for $60.00 deductible for each appliance I would need to repair. The agreement would be in effect within 30 days with exception...
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1 comment
Ron91011
#1358267

The SAME thing happened to me. We need to start a class action lawsuit against them.

Review
#643927 Review #643927 is a subjective opinion of poster.
Cons
  • Unlawful
  • Unfair
Reason of review
Warranty issue
Loss
$476
Preferred solution
Full refund
1.0
Details
My Sears experience? I visit with intent to purchase a line trimmer and lawn mower. I select my lawn mower and ask an employee for information on line trimmers, but the employee doesn't know anything. He is "only there to see if things are in stock." I can't decide on...
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4 comments
Anonymous
#1664847

Eleven Hundred Dollars???? My Word! You could have bought something similar from the Salvation Army or Goodwill for just a fraction of that.

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Review
#643650 Review #643650 is a subjective opinion of poster.
Service
Sears Cashier
Cons
  • Employee knowledge
  • Product quality
  • Customer service
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Patio Chairs