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Sears in Lake Charles, Louisiana - Washing Machine Sounds Like....a rock tumbler!

1.0
Details
Complaint sent to Sears below. To whom it may concern: My parents purchased a washer & dryer for me as a house warming present for my first home. You would think that this would be a good thing; however, I have had nothing but issues with this washer purchased from your Lake Charles, LA (70601) store. This product is less than a year old and has an extended warranty. However, despite numerous service visits to my house, numerous calls to the Sears warranty number, speaking with basically every department, spending hours on the phone, replacing parts, having four service calls, missing time at work, the service team scratching wall and me cleaning up after the service staff including disposal of my own outer drum, my washer now sounds like a freaking rock tumbler and is peeling the plastic off of one of the drums causing plastic to be washed with my business attire and increasing the potential for damage to my clothes not to mention it smells like burning plastic. How can I get a resolution to an issue that was incurred at no fault of my own without having to continue to leave my place of work in order to have the lemon of a product that my parents were sold evaluated?!?!? See further details below. I will be posting this on message boards and every complaint department I can find until a resolution is reached. Purchased Washer with extended warranty 8/30/14. Small leaks were noticed but thought the problem would go away. Problem only got worse. Washer Repair Visits Prior to 3/26/15 - Leaking Washer 3/26/15– Diagnosis of what was thought to be a leaking gasket. 4/2/15– Returned to replace gasket and discovered that there were holes in the outer drum. Ordered replacement drum and replaced gasket. 4/14/15 – Returned to replace drum but could not remove a bolt that had to be removed in order to replace. All Sears said was that the bolt had to come off. Discontinued use of washer. 4/22/15 – Brought another tech for assistance. Finally removed bolt and replaced drum. After 4/22/15 – Washing machine sounds like a rock tumbler. Outer drum grinding against inner drum causing shavings of plastic to fall into clothes. Discontinued use of washer again. 5/14/15 – Contacted Sears Warranty service again, and they scheduled yet another appointment for assessment of the washer due to the peeling off of plastic shavings in my clothes and a new burnt plastic smell. • Wall scratched due to multiple visits and the leaning of the washer against the wall of my laundry room.
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Review
#634676 Review #634676 is a subjective opinion of poster.
Service
Sears Cleaning Service
Cons
  • Product defective
  • Response to the issue
Reason of review
Poor warranty service, bad quality and defective item
Preferred solution
Let the company propose a solution
Tags
  • Poor Warranty Service

Sears in Pleasantville, Pennsylvania - Maintenance repair services very poor

1.8
Details
scheduled a service repair for riding mower today parts will be delivered by ups 3-5 days at my residence. Earliest service in my area is not until June 2nd. I have 3 1/2 acres approximately to mow, I don't understand why I can never get service any earlier than 3 to 5 weeks after scheduling an appointment. For example I had sceduled an appointment for my upright freezer for service, had to schedule a vacation day because they don't tell u what time they can be there until the day before my work needs five working day notice to schedule a vacation day scheduled day off, service man called me three times for delays he had, did not arrive at me house until 4pm, could have worked and got paid for it which pays for the freezer, mower, etc.. that i purchase from u and also the maintenance agreements that I buy. They offered me to pay for a lawn care service that will pay 50.00 a week to mow but can't exceed 200.00 per year, who is going to mow 3 1/2 acres for 50.00? The service is horrible.
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Review
#634404 Review #634404 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Warranty offer
  • Price
Cons
  • Repair policy
  • Ignorant communication
Reason of review
Poor customer service
Tags
  • Sears complaint

AC Unit Purchase from SEARS

Purchased A/C unit from Sears installation scheduled for June 2014, it took 3 to 4 service calls for them to get the unit cooling correctly. everything was not complete until December...June of 2015 unit not cooling again, been over a week now and still calling trying to get tech support out. DO NOT PURCHASE an AC Unit from SEARS you don't know what company they will be sending to your home whether they have 1 day or 5 years of experience...the first company they sent to my home seemed to have 1 month experience....I hate these type of issues...but I want to just warn anyone thinking of using SEARS...Beware I wouldn't recommended them AT ALLL!!! Very dissatisfied customer.
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Review
#633954 Review #633954 is a subjective opinion of poster.
Service
Sears Installation
Pros
  • Phone reps nice
Cons
  • Cant get techs out
Reason of review
Bad quality
Loss
$5000
Preferred solution
Come get AC Unit....amount can be prorated...so that I can get a company to install a unit that knows what they are doing. And has installers in my area who do not have to come from miles away.

Go to Sears to Try on, Then Buy Online Somewhere Else

Before I go into my rant about my recent trip to Sears, I want to point out that it isn't the employee's fault. Rather it is the company's fault for not properly training their employees. The service at Sears would greatly improve if the company gave two *** about their customer service. It is obvious though that the I went to buy clothing at Sears, in Torrance CA. Picked out 4 pairs of pants with the 50% off for the 2nd pair. No problem yet, then to checkout...It must have been awhile since I was in there last time since all the mini checkout stations have been consolidated into one giant station. You'd think it would be more efficient, but it wasn't. I was 3rd in line, with 1 cashier working, and waited almost 30 mins to get up. Then as I was expecting to hand over my card I got a barrage of questions of "do you want to join this" or, "are you a member of that". The top question was "do I want to join the Sears team?" as in work there, or do I know of anyone looking for work. When I said no, I was given a piece of paper stating who to call to apply. I said no thanks, but they would not let me not take it. (I gave in and took it, only to put it back on the counter).... The following week I wanted to return 3 of the items I had bought last week (see above). I'll spare the details of another checkout line wait. Without tax, the return was to be $145. The girl handed me $126. I told her that didn't seem right since I bought 2 pairs of pants at full price ($58.00), and one at half price ($29.00). She looked back at the receipt, then back at the register, (BTW, I think these registers are the same ones they had back in 1970), then back at me then back at the receipt, then pulled out the calculator, then back to the register to finally turn back to me to say: "I don't know what to tell you". So I said she should probably call the manager...The manager went over the transaction of what had just happened, and began to tell me that since the return had already taken place, she couldn't figure out what went wrong. Huh?!?!? I think she got the hint from my response she should try and figure out something else, so then she went back thru everything and decided to undo the initial return and start over. We ended up finally getting it solved, and the correct amount was finally handed over to me. My original plan was to return these pants and buy another brand. But after these 2 separate experiences within a week, I decided to just go and try on the other pants I was looking at and go online and buy. After reading these other complaints before writing this, I don't think I'll even buy online with Sears. It's hard to say cause I've been shopping here for ever and can get most anything I need, but I don't think I have the patience anymore to deal with the customer service/checkout scene. New plan: Go to Sears to Try on Clothes, Buy Online Somewhere Else!
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Review
#633405 Review #633405 is a subjective opinion of poster.
Reason of review
Problems with payment

Sears Installation Review

Paid for dishwasher delivery and installation. They tell me delivery will be early, please get to the location prior to delivery window. They then show up 3 hours later. They leave the dishwasher in my entry way and state they will not install it. I asked them to wait while I call customer service. While I am trying to get someone on the phone, they drive away. DO NOT USE SEARS FOR ANYTHING!!!
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Review
#633361 Review #633361 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Not as described/ advertised

Sears Repair Review

1.3
Details
I have only had my dryer for 6 months and it is already broken I set up an appointment to get it fixed 3 weeks ago and they keep re scheduling so I missed 2 days of work!! Really bad customer service!
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Review
#632416 Review #632416 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears - Range blacked out and I am told to wait more than a week for a technician

Sears customer service is hitting the ground quicker , fast and hurriedly. These expensive, cheaply made by foreigner are not worth the money paid and they do not have the audacity to tell the truth about the products until the technician makes repeated calls to repair something weak and they tell you how many calls have been made to repair the same product several times. Sears does not complain when you spend extra money for a service plan that know you will definitely need and then you have to wait more than ten days for a technician. They want to take their time to make an appearance while an individual uses one hand and so does the 80 year old mother, children are attending school during the day and when they return home how can the range be used to prepare a meal unless matches are used and who is going to tell young children to ignite a match to light the burners? Not I or my mother because of the danger, Is Sears replacing the range and the money spent to feed my family of 5 children and an 80 year old for over a week?What kind of customer service hangs up on the customer, rude, disrespectful, cheap foreign labor. Weak
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Review
#631800 Review #631800 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Bad quality

Sears poor repair and customer service

I have bought my last ever appliance from Sears and I have wasted my money on their extended warranty. When there is a problem such as what I have now have, a freezer compartment that is not working, they take an inexcusable amount of time to come out for a repair appt. A week and a half is too long for a customer to wait with melting food. This is even after the first appt. was blown off by them. From prior experience I know they will come out look at it and decide to order a part, then we will have to wait another two weeks. Too bad no one at Sears cares. You think if they value repeat customers they would at least hire more and reliable repair people and stress superior customer service.
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Review
#630875 Review #630875 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor and slow repairs and bad customer service
Loss
$2100
Preferred solution
Deliver product or service ordered

Sears in Antioch, California - Customer service in store, Concord, CA

I attempted exchanging 5 boys clothing items that I had previously purchased about a week before and 1 item that had been a gift, at the Sears store in Concord, CA. I was exchanging the items for the exact same items only one size up. They were the same color, style and brand and were in perfect shape with all tags still attached to the clothes. In fact they had never been out of the bag except one pair of shorts that was tried on one time. When the cashier tried to return the items she told me they were not on the receipt. Which in fact, they were. I found out later she had scanned a previous return receipt that was stapled on top of that receipt. After over 20 minutes she told me she couldn’t do the exchange! I asked her to call a manager. After 5 calls and another 30 minutes a manager finally came to us. She told him that I was trying to return the items without receipt. I replied that I was trying to exchange the items for the exact same item not return them! She went on to tell him that she couldn’t find the items on the receipt so the manager just told me flat out that I could not do the exchange! I had $100 worth of clothing that I could not use! I asked to see the store manager right away. After being in the store for over an hour I finally spoke to the store manager. I was told that I could return the clothes and purchase them again and pay more money (since they would give me an insanely low price for the return!) Why would I have to pay more money for something I was exchanging for the exact same thing???? I told him I would rather come back and return every item I bought(close to $400 worth) then pay more for an even exchange and he said ok! I took my items and left! Since we were leaving for vacation in a few days and I needed the clothing for the trip, I drove 45 miles to go to another Sears in Fairfield, CA. I took my items to the register and they too said my items were not on the receipt but instead of treating me badly they did the exchange with no problem at all! Half way through the transaction the cashier realized the mistake with the receipt and redid the transaction. The Clerk was nice, efficient, and treated me with respect. I will never again do business with the Concord Sears! Nor will I do business with company if this is a companywide policy that it is so difficult for a customer to do an even exchange! I find it extremely bad customer service that it takes 5 calls and half an hour to get a manager to respond to a customer waiting! Unfortunately this wasn’t an isolated incident, I was once in that store for 4 hours just trying to pick up a layaway that had been misplaced and ransacked. Any time I have asked for a manager or the sales clerk has needed help (which is a lot) it takes about 20-30 minutes for any manager to respond! Then they usually leave before the transaction is complete or before the clerk knows completely what to do. It’s a disgrace to treat customers this way!
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Review
#629469 Review #629469 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Tupelo, Mississippi - Dishwasher Doesn't Dry Dishes!

1.0
Details
The local Sears Store, which I've since learned is a Sears Hometown Store (which is ***), sold me a $600.00 Dishwasher that doesn't dry the dishes or clean well. The ONLINE Sears Store agreed to exchange it for the particular Kenmore dishwasher which was $100.00 less; but they were going to charge eliminating the sale price at the time which was %15 off when I bought the Whirlpool one. I also was told I would only receive $10 back in the exchange. Today...well over a month later, I learned that if I had gone through with the exchange, Sears would have charged for the 3 year service protection we paid on the original purchase, but would have not applied it to the exchange dishwasher. I think Sears was going to Charge me for BOTH Dishwashers, too, if I had exchanged this one that doesn't dry the dishes or clean them well. In other words...SEARS IS A COMPLETE CHEAT!!
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Review
#629302 Review #629302 is a subjective opinion of poster.
Reason of review
CHEAT US
Loss
$838