Still not sure if I ordered a garage door opener. Sears messed up a simple online order.

First told me it was out of stock. Then told me I could pick it up at a local store. When I selected the local store THEY suggested, Sears then said it was out of stock there. Sent me to another store, which I wasn't going to drive to.

While I was messing with all of this, PayPal emailed me to say Sears charged me for the full amount of the garage door opener. So I stopped to see what I had purchased. Sears said I could pick up my order at the store located AT MY HOME ADDRESS. (I don't live in a Sears.) I called, and they said it would be shipped.

I asked if they could email me a confirmation email, since the website never sent one.

Total disaster. Complained in email, complained in facebook, complained on the phone. No one seems to care.

No one is trying to make it right. No one seems very interested in helping.

Sears used to be the best... I guess it isn't anymore.

Product or Service Mentioned: Sears Website.

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