I ordered a black and decker coffee maker through sears. Sears had a secondary partner, Jet.com whom the coffee pot was ordered to.
1 month went by and nothing. I called sears to get my money back and they said because jet.com was the secondary partner, I had to go through them. I called the number they gave me, and the number was not available. I have called sears about 5 times after that, wanting my money back, still their “case management” representative was reviewing it.
Still, 3 months later and no money nor coffee pot. Needless to say I will not choose Sears anymore.
Product or Service Mentioned: Sears Shipping Service.
Reason of review: Order processing issue.