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Our 3 yr old water heater broke. Parts are still under warranty, however Sears must send a repair man out to figure out what is wrong.

We were told by three different Sears people three different stories. We went with the last option of a $80 service fee which would include the part and labor. First of all the repairman was 3 1/2 hr late and after he looked at the heater to figure out what was wrong he said the that the labor for today was $90, the part was covered but the labor to install the new part would be over $200. The cost of the water heater 3 years ago was $390 dollars.

Our last water heater worked for 13 yrs AND WAS NOT A SEARS.

When we called the complaint line they offered us $100 off a new heater. WHY IN THE WORLD WOULD WE BUY ANOTHER SEARS WATER HEATER.

Product or Service Mentioned: Sears Repair.

Company wrote 0 public responses to the review from Jul 03, 2012.
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Youre obviously not very smart. You said that the parts were covered, but that doesn't mean labor is free.

Labor is expensive.

You also act as if Sears made the crappy water heater that broke. Sears has a lot of problems but this isn't one of them.

I think they went above and beyond in offering you the 100 dollar credit. You're just too *** to see it.

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