Our 3 yr old water heater broke. Parts are still under warranty, however Sears must send a repair man out to figure out what is wrong.
We were told by three different Sears people three different stories. We went with the last option of a $80 service fee which would include the part and labor. First of all the repairman was 3 1/2 hr late and after he looked at the heater to figure out what was wrong he said the that the labor for today was $90, the part was covered but the labor to install the new part would be over $200. The cost of the water heater 3 years ago was $390 dollars.
Our last water heater worked for 13 yrs AND WAS NOT A SEARS.
When we called the complaint line they offered us $100 off a new heater. WHY IN THE WORLD WOULD WE BUY ANOTHER SEARS WATER HEATER.
Product or Service Mentioned: Sears Repair.