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Sears review in Spartanburg, South Carolina: Review in Appliances and Electronics category

2.8
Details
I had a great experience with sears why not lease it. I paid on time and when it was time to buyout, the split my lumpsome amount into 3 payments. One tip is to purchase in sale or from tge outlet. I purchased a washer and dryer for about 400 a piece but they were worth about 700 a piece so I ended up really paying for what they were worth at the end. But even if I didnt, this program are for those who have bad credit so people should really take that into comsideration. Just make the payments and understand that you'll have to pay that extra buy out fee. I'm a proud owner of a washer and dryer. :-)
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Review
#651663 Review #651663 is a subjective opinion of poster.
Reason of review
Good quality

Sears review in Hamilton, Ohio: Ordered a mattress but did not receive it

3.4
Details
Sears and Overstock . com did finally come through and made good on their word. Much of the aggravation could have been avoided if any of the representatives had returned calls as promised. I am satisfied with the final outcome but it took many calls and countless hours on the phone to achieve this. One of my biggest problems in situations like this is having to deal with outsourced representatives from foreign countries that can not be understood. A company I contacted recently for technical support on a television touted their pride in using American technical support, I was able to resolve the problem Quickly and with no communication problems. I will once again be a Sears customer because of their keeping their word but I will not order any merchandise on line.
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Review
#650616 Review #650616 is a subjective opinion of poster.
Service
Sears Technical Support
Cons
  • Flawed ordering system
Reason of review
Sears did keep their word

Sears review in Hartford, Connecticut: 1 day old washer not working

I use to be a big Sears fan however after a very bad experience I stopped purchasing from sears for me and my properties. However my wife liked one of your washers and we purchased a floor model on Monday June 8 2015 to be delivered on Saturday the 13th . I got a call on Friday and Saturday letting me know delivery will be there between 12-2 at 11.45 on Sat I got a call from a VERY rude lady letting me know there would be no delivery because is was damaged? I told her that is a problem since it’s a floor model then she said actually nobody picked it up. The could delivery on Wed , I was not taking a day off of work , I told her I was thinking about canceling the order she said I could do whatever I want… I called the store dept mgr to cancel he was very nice and made arrangements for me to pick it up on Sunday. I rented a truck got it installed it and tried to use it …. It doesn’t spin or drain… Today I spoke with the store they told me to call service since I purchased a 5yr. I called them they told me I should call the store because the Mgr was doing what’s best for him not me? Then transferred me to delivery? The nice man told me it would be delivered on the 20th???? (nobody has a clue).. I finally called service again and made a appointment …. Fist one available NEXT MONDAY are you kidding me. I think you customer service has a lot to be desired…. What happened to my fathers sears the one that was the best not the worst….. Guess I’ll go to look at best buy or Home Depot…. Peter J Rafala
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Review
#650581 Review #650581 is a subjective opinion of poster.
Cons
  • Customer no service
Reason of review
Poor customer service

Sears review in Wyoming, Delaware: Repairman are limited in appliance work

1.0
Details
Called to schedule repairs on a refrigerator and a dishwasher. The fridge would take 11 days for a service call but the dishwasher could be fixed the same day. Two different service techs had to be scheduled with two service charges b/c the tech's aren't trained in all appliances. All appliances are Kenmore Elite products so why wouldn't the service tech's know them? And why would I wait 11 days for service? Then the rep says they will be there between 8-5. Seriously? Who can take a day off for a repair? We have cell phones now and a 2-3 hour window is sufficient. The supervisor was rude. Won't buy Kenmore again!
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Review
#650485 Review #650485 is a subjective opinion of poster.
Cons
  • Appointment
Reason of review
Poor customer service

Sears Terrible Customer Service and Communication.

1.0
Details
Do NOT buy a refrigerator from #sears. #Sears has failed MISERABLY on their customer service, fulfillment and logistics with me. I am a #Cisco employee who was using the employee discount program which I will be advising Cisco to terminate with Sears as this experience has been SO terrible. I ordered an LG refrigerator from Sears on May 19 2015. They said it would be delivered to me on May 29, 2015. I was notified on May 28 I was told the fridge was “not available” and that it would be delivered on June 5, 2015. As expected on June 4th I received a confirmation email from Sears as well as two confirmation phone calls confirming my delivery window of 4pm-6pm. I left work early and waited at home for the Sears delivery man to show up 4-6pm. The truck arrive 20 minutes late at 620pm, I showed him the space in the kitchen and then he returned from the delivery truck and said “Your item is not on my truck. I only have two mattresses on the truck.” UNBELIEVABLE!!! He said he would have Sears call me, which they NEVER did. I called Sears myself that night only to be given a stock answer of “we will have the Warehouse Manager call you within 24-48 hours” to “try and get an earlier deliver date than June 5 (which was the newly decided delivery date). The Warehouse manager, or anybody from Sears never called me! I called #sears on Monday myself to receive a lot of scripted answers by their inept and inadequate call center employees and “supervisors” who had NO authority to escalate the situation or explain why this delivery man showed up to my house with an empty truck. I was PROMISED that they would deliver the #LG refrigerator on June 5 or someone would call me to tell me the order had not been fulfilled by LG. I received TWO phone calls confirming the June 12 delivery on June 11 and I took the day off of work as they assigned a delivery window of 12-2pm. By 245pm NO fridge. No phone call. NOTHING. I called Sears irate, long story short, demanded to speak to an escalated management team, waited on the phone for over THREE hours and never spoke to a manager. The agent said the new delivery date is JULY 5!!! Nobody even asked me if this is OK, I won’t even be in town…. They have now promised someone will call me, which I don’t believe will happen.
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Review
#650406 Review #650406 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Avoidant
  • Lack of item promised
  • Lack of answers
Reason of review
Order processing issue
Loss
$2200
Preferred solution
Deliver product or service ordered

Sears - Lawn Tractor Review from Aliquippa, Pennsylvania

1.0
Details
My husband bought me a new lawn tractor, due to the one we had was old, and he wanted one that I didn't have to use my right foot due to nerve damage and I cannot use it! This is also due to he was going to die from pancreatic cancer and did not want me to not have the money after his death! We bought the tractor at the middle of summer 2013, in September the motor blew up, only after a fee cuts. At this time sears sent out a employee to fix it. It need a whole new motor. It was put away for winter never used after that. Come march 11, 2014 my husband passes. Never got to the grass til June. Took the tractor out to cut and it was smoking, so I called sears they came out, and the employee from sept 2013 over flowed it with oil and had to replace another part. 2015 now this is probably my 10th cut maybe and there is another problem with it, and the motor. Called sears spoke to Jake and he can't do anything about it, and says the warranty is up! I think it is a lemon! Need a call back from corporate in this matter! The tractor is a Craftmans. When Calling the web line, got a employee who could not speak English ! Had to look up local store!
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Review
#650287 Review #650287 is a subjective opinion of poster.
Reason of review
Damaged or defective

Sears Non-responsive on Item Return

2.8
Details
Tried to return bedding purchased at Sears onine. Apparently, this was purchased through Sears' 3rd party vendor. They are non-responsive, so am unable to return item. Sears does not take responsibility for their 3rd party vendor having no working phone and not responding via email. Sears promises to make good on this issue but never follows up. I've called them 5 times and they keep telling me to wait for resolution. It's been over 2 weeks since I've contacted Sears. They are stringing me along and hoping I give up. Customer Service reps overseas say they will follow up with me and they never do. At one point, they suggested that I send the item back to an address for the 3rd party vendor without an RMA # or any type of return authorization. This is irresponsible.
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Review
#650172 Review #650172 is a subjective opinion of poster.
Reason of review
Poor customer service

Horrible service/ # will never order from Sears or shop at Sears again

Ordered a washing machine from Sears. Was annoyed to begin with that I needed a new Kenmore washing machine after less than 5 years; however, ordered the Kenmore washer since it was a match for dryer that was still operational. Scheduled delivery. Was called at the time of scheduled delivery and was told the truck go into an accident and would not be able to deliver. I was understanding, as accidents do happen. Was assured that I would receive my delivery between 7-9am today. No show. Was called by the computer to and told that delivery was scheduled for 2:15-4:15pm. Was annoyed, since I had been assured by representative the day before delivery between 7am-9am; however, was still understanding. Received call, that delivery was going to be late but still today. When no on showed up by 4:55 called costumer service and was informed that truck was near and they would get back to me. Asked to speak to a manager. Manager informed me that she contacted trucking company and that delivery was not going to occur. She was surprised I had not been informed. Sandra ID #635430 told me contacted trucking company to get me added on to Sunday delivery and she would contact me when heard back from trucking company. Never heard back from Sandra. When I called back a couple of hours later and asked to be connected back to Sandra representative would not. Told me no chance of delivery. Tried to offer me 10% discount coupon. Cancelled my order and will never buy anything as Sears again. Poor products (Kenmore washing machine done after less than 5 years) and horrible customer service. Wasted 2 days of my life that I will never get back waiting for Sears to deliver...No wonder Sears is in trouble........
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1 comment
Anonymous
#1101491

SEARS is CRIMINAL - THIEVES ! NEVER NEVER NEVR BUY ANYTHING FROM SEARS !

NEVER NEVER NEVER ORDER ANYTHING FRM SEARS - SEARS LIKES TO LIE ABOUT HAVING IT IN STOCK WHEN THEY DO NOT HAVE IT IN STOCK, SEARS TAKES YOUR MONEY ANYWAY, PRETENDING LIKE THEY HAVE IT IN STOCK, THEN THEY SEND YOU EMAL STATING YOUR PACKAGE HAS BEEN SHIPPED BUT IT IS ALL LIES and IT HAS NOT BEEN SHIPPED !

SEARS TAKES YOUR MONEY AND GIVES YOU NOTHING _ GARBAGE ! SEARS LEADERS BELONG IN PRISON !

Review
#650021 Review #650021 is a subjective opinion of poster.
Product
Sears Coupon
Cons
  • Poor service poor product
Reason of review
Poor customer service

Sears review in Asheville, North Carolina: Delivery truck damage to my house

1.0
Details
I had a Sears delivery on May 7th and I noticed about 4 weeks later that the delivery truck driver hit the side of my house smashing the down spout and breaking the reflector. He failed to tell me about the damage and I have tried several times to get someone from Sears to help me. I have tried on line and have called several times and I keep getting forwarded to different departments at Sears and I've been disconnected at least 3 times. I have handled this in a professional manor but it doesn't seem that Sears is a professional company. Are things really that bad at Sears, they don't seem to have a customer service department. I realize that they will probably refuse to do anything about this but I think they should be informed. VERY DISAPPOINTED!
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Review
#649917 Review #649917 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Delivery truck damage
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Sears review in Pittsburgh, Pennsylvania: Price Protection doesn't apply if you use your points

4.3
Details
Purchased a patio set in mid-May, happened to check the price a few days later to discover it had gone down by over $30. So I submitted a price protection request online. Hadn't heard anything in nearly a month so I contacted them. Because I had used a "surprise" 10% code they sent in my email (which BTW- was valid the entire month and would have been valid had I waited a few days to purchase at the lower price) and $25 worth of SYWR points to get the price down, they wouldn't match the price. Those $25 points I got because I signed up for a paper subscription locally and that was a 'reward' they offered as a bonus for signing up for the paper. Those points were valid through the end of June. So instead of giving me back my $33, they told me that since I was such a savvy shopper I'd already gotten the price down by $34 and they wouldn't match it. Wish I'd just waited 6 more days to buy the set. I am a pretty loyal customer (we amazingly do not have Target or Wal-Mart in my town - only a Kmart - and I like their clothes for my kiddos and can find some reasonable prices at times). They're probably going to lose a loyal customer over $33. I'll be driving to the next town to shop at Target from now on. Target is beyond reasonable with their price match and return policies. And free returns online so I don't even have to drive back to the store if I change my mind! Bye bye Kmart and Sears.
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Review
#649681 Review #649681 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$33
Preferred solution
Price reduction