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Sears - Hot Water Heater Review from Glen Cove, New York

2.7
Details
We have been waiting two weeks for delivery of a hot water heater! First, they sold us the wrong one and made us wait another week. Yesterday, Sears' installation plumber went to the store and NO HOT WATER HEATER there for them to pick up. The plumber gets paid by Sears anyway but no one does my laundry, cleans my greasy dishes, or cares about this consumer. Sears sucks!!! Sears customer service SUCKS!
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Review
#625943 Review #625943 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.3
Details
On March 10,2015, at the Sears store at Bellevue Center in Nashville, Tennessee, my mother and I purchased exercise apparel that she could use during her stroke rehab with my Sears credit card issued by Citi. We used the card to maximize discounts and Sears Rewards...
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Review
#625505 Review #625505 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$29
Preferred solution
Full refund

Tv Review

2.0
Details
Website would not filter for local pickup only for 40" tv. They had several shoen online but you click and it says "out of stock". I called the store for a 40" TV, but he said he wouldn't just go look at what they had and hung up on me. I called back and asked for the manager and he looked and found they only had one tv.
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Review
#623966 Review #623966 is a subjective opinion of poster.
Reason of review
Order processing issue

Other Product Review

2.0
Details
Sears have the worst customer service. They are very unfriendly.
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Review
#623538 Review #623538 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears - Online Order Review from Quezon City, Quezon City

2.5
Details
i ordered something online for me to pick up in the store months ago. i received an email stating that my item is already in the store few days after i placed the order and i went to the stoe the day after i received the email only to be told by the manager that they dont have my item and they dont carry it. i then called the customer service from another planet and was told that is in the store the same i received the email. the case manager even gave me a ups tracking # and was signed by someone from the store. went back to the store and guess what, they told me that they have my item! i then called back and talked to another case manager and he talked to the store manager insisting that the item is alreasy in the store. the staff searched for and they found my item after almost an hour! POOR SERVICE IN YOUR STORE!
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Review
#623356 Review #623356 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears in Richmond, Indiana - Held my car hostage - Sear Ft Wayne

Some background. I was in the automotive parts sales business for 20 years, selling equipment, parts and supplies directly to garages. I know cars pretty *** well along with parts, prices, and the various repairs cars need. I know brakes and haven't paid for a brake job in 30 years. I don't think I have ever taken a car to Sears for work though I have bought maybe 3,000$ worth of Michelin and other tires there over the years. Anyway, my kid is 100 miles away from home at college when the brakes start making a grinding noise. He drives the car to Sears in Ft Wayne Indiana. When he gets there the car is leaking brake fluid at one wheel. He leaves the car for sears to check out. Sears checks out his car and tells him he needs a front end brake job,.... 500$. Now this started with a leak on one side and I'm sure it's a caliper or a hose on that side of the car. We don't need a full brake job for this repair and if the other side is worn, I can do a full brake job for less than 200$ at home so I'm not paying 500$ without looking at it. I called the place to see what's going on and explain that we just need to get the car home. They confirm the caliper on that side was stuck and is now leaking. The pads are shot. So, I'm thinking good, I could fix it for less than 100$ and Sears should be able to do it in 200 - 250$ range. Can they fix one side? After about 2 minutes on hold, Yep, they can fix one side 325$. There's no way in *** that's a 325$ job. I can do it for under 100$. I try to reason with them but can't, 325$. I ended up yelling at them and saying my kid would come and get the car. I told my boy to pay them whatever their check out charge was and find a local mechanic or get the stuff to do it himself. Now Sears can charge whatever they want. I don't have to do business with them. I can shop around or do it myself. The cost, though highway robbery, was not the main issue of this complaint. this is...... My kid goes to get the car with instructions to pay any check out charge. They, Sears, says no charge but they won't give him the car! They say they can't let it leave the lot in that condition it has to be towed out. They have the car jacked up and won't give him the keys. The car is in exactly the same shape it was in when it drove onto their lot?! How can they do that? They did... They held it hostage until we called a wrecker. *** Sears. I'll never buy another auto related thing from them and will tell all my Sears horror stories every chance I get. I have to get my wrecker fee back and that seems to be my only recourse.
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1 comment
Anonymous
#973113

When you sign off on having the car inspected you make Sears liable for any safety issues - malfunctioning brakes are a huge safety issue. Regardless of what it costs for you to do a complete brake job, and your very lengthy proclamation of your immense ability and knowledge, you really should ask yourself a glaring question in regards to your son who is away at college - what message am I sending my boy that I would rather he drive a car with brake failure (death trap) home, than lay out $325 for his safety?

I imagine if you got past your chagrin for a moment, you would recognize that aside from your boys life being worth $325.....his viewpoint on how his father REGARDS HIM is worth at least as much. And if it ain't, lets hope the apple fell far from the tree......

Review
#623350 Review #623350 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears in Franklin, Virginia - Washing machine repair takes 6 weeks

1.0
Details
Scheduled a repair for a washing machine that stopped working. Technician came out very next day. Great! Had to order parts, which were delivered to the home, another positive note. Then on the day they were supposed to make the repair, we were informed they could not make the appointment, and it would be 3-4 weeks before they could come out. After numerous phone calls (one on which we were put on hold for over 30 minutes) we are resigned to having to wait until they decide to come. We tried to be loyal to Sears, but after this, we will think twice in the future. So disappointing.
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Review
#623237 Review #623237 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service

Sears in Edmonton, Alberta - FRIDGE door

Sears - FRIDGE door
MAR 17/2015 GOT A NEW FRIDGE FROM SEARS THE FREEZER LEAKS WATER INTO THE FRIDGE THE DOOR HAS A DENT IN IT.THE SHELVE THAT CAME WITH THE FRIDGE THE SHELVE DOESN,T FIT . THE FREEZER RATTLES WHEN IT COMES ON. I PAID TO MUCH MONEY ON THIS FRIDGE.SEARS SAYS REPAIR GUY WILL COME AND LOOK AT IF FRIDGE IF HE CAN,T BE FIX IT I WILL GET A NEW FRIDGE. SEARS SAYS THE WARRANTY WON,T COVER THE DENT DOOR. TALKING WITH SEARS IS A WASTE OF TIME.THEY GAVE ME A CREDIT OF $168 BACK THAN THE FREEZER STARTED LEAKING
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1 comment
Anonymous
#973715

Why would you accept it with the dent? You went wrong right there.

You should have instantly denied the product that's why they sit around after they deliever it for you to inspect It.

They tell you that which Is why I smell scam all over you. Useless....

Review
#623176 Review #623176 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$774
Preferred solution
Deliver product or service ordered

Shower Review

1.0
Details
7 months ,4 crews and 2 bathrooms are still not done...shower leaks both toliets have venting issues tub walls cut wrong, damaged sink kitchen walls and outside rock have damage tha5 sears will not fix
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Review
#623106 Review #623106 is a subjective opinion of poster.
Reason of review
Bad quality

Stay far away from Sears repair services

1.0
Details
Sears has the worst customer service i have ever encountered. I brought my mower to them for general maintenance. The girl couldn't tell me whether the $50 deposit would apply to any final invoice. I was also never told the mower would be shipped to parts unknown to be looked at. They were quick to call with a repair estimate but took about 1 month for repairs. Once the repairs were completed, no one called me to tell me they were completed or when the mower would be returned to me. When I called to determine the status of my mower, I was told the repairs were complete and the mower shipped to the store I dropped it off at. Of course, no one has called to tell me the mower is ready to be picked up. I was advised to just show up at the store and I should be able to pick it up.
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Review
#622920 Review #622920 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
Reason of review
Poor customer service