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1.0
Details
Sears Kenmore Elite Electric Cooktop
My cooktop was installed in October 2013. The plastic covers on the top of the cooktop melted when I spilled a hot liquid. I ordered 5 more and they were $18 each plus $10 shipping. These are flimsy plastic covers but don't last! I cannot get the old ones off so now...
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1 comment
Anonymous
#981486

To repair the timer is $850!! Needless to say I did not get it repaired.

Review
#619354 Review #619354 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Poor product quality
  • Service
Reason of review
Bad quality
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Sears Cooktop

Sears in Waxhaw, North Carolina - Repair People No-Show for Dishwasher

My less than a year old Kenmore Elite dishwasher is leaking water all over the kitchen. I called Sears Home Repair service and was told a technician would be out on April 6, 2015, between 8 am & 12 pm. They sent me a confirmation email. No one came. When I called, I was told that the repair had been farmed out to an "overflow" group, and I would have to call them. I did. They knew nothing about my repair. They told me that the Sears system sucks, and does not send over proper work orders. I had to reschedule for today, April 8. Again, a repair person is supposed to come between 8 am & 12. When I had heard nothing by 10:30am, I called the "overflow" number. Again they told me they had no work order. I called Sears Home Repair and demanded a supervisor. He swears I am on the schedule and he said he doesn't know why anyone at Sears Home Repair would give me an "overflow" number. It is 11:12 am and I am still waiting for the call I am supposed to get from the technician, saying he is on the way. I will never buy another appliance from Sears. I am in the market for a washer/dryer combo and a refrigerator. They just lost that business.
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Review
#619262 Review #619262 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Do Not Buy From Sears

1.3
Details
We purchased a washer/dryer matching set, first brand new set I have ever been able to get, a few months after we got it the washer broke on us. To make a very long story short the washer has now broke on us four times in the last year and every time I have to wait up to a week to two weeks for someone to come look at it. For a family of seven it is no easy chore to go to the laundry mat and not cheap either, where Sears only refunds up to $100 a year to go to the laundry mat. Sears has the worst customer service I have ever seen, half of them can't even speak English. This last time I called to have my washer fixed again they didn't even put me on the schedule now I have to wait two more weeks. The should have lemon laws against appliances. Do Not buy appliances from Sears!
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Review
#619221 Review #619221 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Convenience of online ordering
  • Warranty
Cons
  • Poor product quality
  • Poor customer service
  • Service
Reason of review
Bad quality
Loss
$5000
Preferred solution
New Washer or a Refund
Tags
  • Retailing

Sears in Worcester, Massachusetts - A simple door opener install, a week long debacle

We purchased a garage door opener from Sears on Saturday night, after our existing opener died. We were there for well over an hour between looking them over and walking away with a new opener. After the cashier rung up 9 of them, I should have known this was not going to be easy. We finally got the sale to be just one opener and added an installation. Grand total was something like $430.00. We were told that we'd get a call on Sunday to confirm our install on Monday. We should have known that was too good to be true. Sunday cane and went and no call. We called late Sunday night and the answering service told us they had no install scheduled for us. we were not even in their system. After hearing this we took out the receipt. Our name and address were completely wrong. In hind sight, we should have looked more carefully at the receipt before leaving. That's our fault! The person on the other end of the phone call did some typing and said, again, you'll get a call by Wednesday to set up the install. Guess what? No call again. We called back and again were told nothing in the system. After an hour on the phone, the Sears rep told us we'd have to go back to the store, return the opener, cancel the install and re purchase. What a messed up solution. So we proceeded to go back on Wednesday night. We asked for this to be reconciled by waiving the install fee and we'd keep the opener. The employee and even his manager could not authorize this!! WHAT! The Sears employee did what's called an elevation report. he took all of our info and what was wrong and told, yet again, you'll get a call for the "higher ups" and they will make this right. Well after 5:30 PM, after NOT receiving a call, we brought the opener back and got all of our money back. We stopped by Home depot on the way home and bought a better opener for 40.00 less and an install for 20.00 less. This was Thursday night and it was installed on Monday. Not a single problem. Thanks Sears for steering me to a better deal! You lost a long time customer.
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Review
#618822 Review #618822 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
Reason of review
Poor customer service

SEARS IS ABSOLUTELY THE WORST STORE TO DEAL WITH FOR APPLIANCES

1.3
Details
Purchased a Refrigerator for a vacation home, which was 7 hours away from my home. Went up for delivery, product within two weeks was already having problems and we noticed the unit had dents all over the case on both sides. Called Sears they sent out a repair person, who said it was manufacturing defect to send it back and get a new unit. I did that and the third time I drove 7 hrs. to receive the new unit it also was defective with dents all over both sides. I did not take the delivery of the second defective unit. I have now spent four days on the phone with Sears customer service, supervisors, their supervisors, with no satisfaction!! I have paid more than $200.00 in personal expenses to get a good refrigerator. Sears wants me to pay more to get a better refrigerator. Bait and switch game!! Do yourself a favor don't buy from Sears or you could find yourself in my position, out lots of money!!!!!
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Review
#618283 Review #618283 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Delivery experience
  • Customer service
  • Poor product quality
Reason of review
Damaged or defective
Loss
$673
Preferred solution
Compensate me for all the trouble Sears put me through to get a product delivered to my home that was not defective!!

Sears in Cocoa Beach, Florida - Ice buildup on bottom floor of Kenmore drawer freezer

Continuous buildup of ice and water of floor of drawer freezer. Have taken apart several times, cleared the drain line. Temporary fix. Happens over and over. No recall in spite of this being a very common problem with this model of Kenmore refrigerator. Very upset with Sears for not acknowledging the issue and offering to repair. First happened one month out of warranty, Sears offered so sell me the extended warranty instead of fixing the problem. My fridge is 2 years old now. I will never purchase or advise anyone to purchase from Sears again. Need help on how to permanently fix the problem.
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Review
#617535 Review #617535 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Poor product quality
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Let the company propose a solution

Sears in Jacksonville, Florida - Poor service AGAIN

1.0
Details

Update by user May 03, 2015

My range eventually got repaired. It was the fan, which is what I told them was the problem when I made the very first call.

It took a month, 4 appointments, and two parts deliveries to get it fixed. They increased my service plan an additional 3 months as a courtesy.

Original review posted by user Apr 03, 2015

Sears repeatedly provides the worst customer service out there. I have a range with their warranty on it. It breaks, they come out to fix it. It didn't get fixed. I had to call them again and reschedule. They got me an appointment well over a week out. That day, I took off of work, they call and tell me they can't make it. AGAIN!!!!! Seriously, can a company this large not manage to get servicing the products they sell together? I am furious. They put a "manager" on the phone who simply tells me the same thing over and over again, which is they need to reschedule. So I am going to take another day off of work? So they can cancel on me? Who is going to compensate all of these hours I have to miss. Who will compensate for the range they can't get repaired?
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Review
#617305 Review #617305 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Appointment
Reason of review
Poor customer service
Preferred solution
I want them to come TODAY- the day they were supposed to come. And fix my range. I will never, ever purchase another product from Sears.

Sears lost my business to Lowes

Went to Sears today looking for a dishwasher and refrigerator. Was told I could get free delivery and 5 percent off using a Sears card to purchase. After picking out the appliances, I was told I could only get one or another. When I responded that Lowes offered both, the reply from the sales lady was, well this is Sears! Maybe she had no control over the situation but if the message had been kinder I probably still would have made the purchase. I drove a mile up the road to Lowes, found better prices, free delivery, set up, and haul away of the old appliances and made my purchase. No wonder Sears will be a name of the past very soon!
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Review
#617001 Review #617001 is a subjective opinion of poster.
Reason of review
Problems with payment

Sole Treadmill Review

1.0
Details
had the exact same experience with my sole treadmill complete junk and incompetence sold by sears should report to daeline like their automotive ripoffs
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Review
#616783 Review #616783 is a subjective opinion of poster.
Reason of review
Bad quality

Beware of Edmond, OK Sears Hometown Store

1.2
Details
I purchased a Kenmore Elite washer and dryer for $2,400 in February of 2011. In January of 2014, the control panel failed on the washer requiring a $300 repair charge. The dryer failed in March of 2015. Since it was out of warranty, I called a local repairman. When the cover was removed, it was discovered that the side vent had been installed incorrectly resulting in 4 years of lint that was packed into every square inch of space, including the control panel. The repairman indicated that we were fortunate that there had not been a fire. When I went back to the store to see if there was anything they could offer, I was told "I'm sorry". Both my husband and I remembered that the owner of the local Hometown Sears store had come to install the side vent on the dryer because Sears Central Delivery would not complete the installation. The note on the vent ticket confirmed that the local store would install the vent. Because they absolved themselves of any blame, I filed a complaint online. I received a call from a Sears Customer Service agent from headquarters. I provided a scanned copy of the receipt as well as pictures of the dryer. She offered 20% off of a new appliance. She also suggested that even had we purchased a Master Protection Agreement, that it would not cover the issue since it was a faulty installation. The only option besides taking the discount was to file a formal complaint which would require that the dryer be moved into the garage until a designated party could come to view the damage. After spending $2400 for a washer and dryer that lasted a total of 4 years, I didn’t want to revert to a mismatched set by purchasing yet another Sears product. I also feared that the formal complaint would take months and could result in nothing. The local Sears Hometown Store is at fault, but will not acknowledge that the entire event could have been avoided had they installed the unit properly.
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Review
#615975 Review #615975 is a subjective opinion of poster.
Service
Sears Installation
Cons
  • Lack of accountability
  • Poor customer service
  • Poor product quality
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Prorated refund of $720 for dryer