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Sears - Shipping Service Review from Normal, Illinois

1.0
Details
Sears has the worst customer service ever. They are rude, will hang up on you, and will do exactly opposite of what is convienent for you! I told them i could NOT take another day off beings I took the original delivery date off that THEY rescheduled and guess what? Of course the set up delivery for the exact time I said I CAN NOT be home. If I am not home to recieve it, they will reschedule yet again. I have a job to support my children and they are more than willing to risk that! I will never shop there again. I spend alot of money there but I will take that money where it is appreciated. Also BEWARE if you order a product that HAS to have home delivery. You will get pushed back on appts if someone decided the next day shipping. Bunch of idiots. My product disnt even have next day delivery option. So here it is day 19 and I STILL dont have my product and all they managed to do today was hang up on me.
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Review
#606514 Review #606514 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Poor customer service

Sears in Novi, Michigan - Refrigerator with extended warranty

I purchased new side by side with extended warranty which states replacement if problem can't be fixed in 3 tries. In a few months I started having problems with the ice maker. On the 4th try. repairman said give it one more try. He also said this is a common problem with this model. (Yet they are still selling this model) On the 5th try I said I just wanted to exchange it for a new one and he said "ain't gonna happen, it's only an ice maker" After reading all the problems other people are having with Sears I understand why they are failing as a business. Sears does NOT care about their customers. After over 40 years of buying only from Sears, NO more. I'm canceling my credit cards and shopping elsewhere.
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Review
#606087 Review #606087 is a subjective opinion of poster.
Reason of review
Warranty issue

Sears - Manager Review from Windsor, New York

2.0
Details
I ordered a bed on the last day of the presidents day sale and it was set for delivery march 9th. The morning of delivery arrived and i received a call from the delivery people stating that they never received my bed from the store. I called the store and they didn't have the bed either. The manager of the store said they would call me back with the information once they figured out what was going on. I never received a phone call and later received a phone call from sears delivery asking how my delivery went, when I explained the situation to her she looked my order up and told me it would be coming the following day. so nice of sears to call me back and let me know
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Review
#605817 Review #605817 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Problem with delivery

Other Product Review

1.0
Details
Sears service sucks big time!
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Review
#605472 Review #605472 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Richardson, Texas - Delivery dates and times

I bought a new washer and dryer during the Presidential sales on February 13th. I still do not have my delivery as of March 7th. I have called and called only to be rescheduled 5 times. Three of the times were inclement weather. The other two is because they cant figure out one hand from the other. Each time I call, I get a different story and they keep telling me that they cannot schedule a time frame until the day before. I have taken off work only to have them reschedule. Their customer service department does a poor job of reviewing notes from previous calls and they cannot problem solve. After this, I am through with Sears. I am so angry and upset with the delivery service as they will not work around my schedule, instead I have to keep taking off because they will not commit to a time frame. The last call I made today, the manager (Belle) gave me a peace offering of $50 gift card. That still doesn't solve my issue as I am still without a washer and dryer.
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Review
#605148 Review #605148 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Sears Will Not Honor Its Garbage Disposal Protection Agreement (PA)

Requested service in November; tech said the disposal cannot be fixed because model and parts are no longer available. Three subsequent techs agreed. The agreement says if sears can't fix it, sears will replace it, but sears says, "NOT!" Agreement expired 1-28-15; disposal still doesn't work, yet sears sent me an agreement renewal form. Seriously? I've been a sears card holder for 30 years...purchased all top-of-the- line major appliances and central A/C unit from sears. No doubt poor customer service and dishonesty are factors in sears' continued quarterly losses. Sears customer advocate says she'll resolve this. I hope so.
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Review
#605019 Review #605019 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears - Bunk Bed Review from Severn, Maryland

1.0
Details
I ordered a bunk bed from Sears.com and called them the day before it was to be delivered, asking them if it had been shipped out because I never received an email with shipping information. She said it had not but not to worry because they would use overnight shipping and I would receive my order the next day. Well the nest morning I received an email stating that my order was out of stock and had been canceled. I called and somehow they were able to place a new order for the exact same bed. Hmm I thought it was out of stock? She reordered it with my same price match as before. Which I forgot to mention, I did a price match since I found it cheaper at Walmart but it was out of stock there and sears had it in stock. So anyway, my second order gets close to delivery day with no shipping emails so I call again. I was informed that I would get my order in a timely manner. They sent an email to their special research dept to find out what was going on with my order. Again, I double checked the website and it still showed the product as in stock and ready to ship. Customer service told me that it was indeed in stock and they would send another email to the research dept to see what was going on. Then I receive an email saying that the expected delivery date went from being about a week, to being 2 months later!! What?! So I call to complain and of course didn't get anywhere. I was told they couldn't just cancel my order to get my money back but yet they had to request it be canceled but there was no guarantee that I would get my money back. Ridiculous! But yet online it shows the product as in stock and available for store pickup the same week. I asked to just change my order from delivery to pickup and I would go get it myself. But there was no way that could be done without reordering, for a third time and charging my card a third time. No thanks. I was told it would take 7-10 days for my refund IF they allow my order to be canceled. BS! The first order that was canceled due to it being out of stock, took 5 days for the refund. So then today, I get another email saying that my order was canceled because they are out of stock! Are you kidding me? Sears is by far the absolute worst company I've ever dealt with. Their customer service wasn't helpful. And they have been giving me the run around with this bunk bed. Which still shows it is available online with a ship date of next week! I will never do business at sears again!,
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Review
#604499 Review #604499 is a subjective opinion of poster.
Reason of review
Order processing issue

Ext warranty on applainces thru sears

1.0
Details
bought a extended warranty on side by side refigerator it stoped working called sears i was told a service man would be there in 8 days.service guy checked it out told me he orderd parts and they would be here in 25 days .so that wil be 33 days with out a frig.there extended warranty is realy a extended repair but they are sorry.do you think they would go 33 days with out one.dont waste your money it sux!all i get is i am sorry i am sorry i bought the ext repair warranty and i am sorry i bought the same warranty on other applainces to probaly wasted that money to.i am going to give another retail store my money!
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Review
#604106 Review #604106 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Warranty
  • Poor customer service
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Sears has become a horrible company to deal with and have no business posting guarantees on their website such as “We’ll do our best to do what’s best for you” that it has no intentions of honoring.

1.0
Details
Sears has become a horrible company to deal with and have no business posting guarantees on their website such as “We’ll do our best to do what’s best for you” that it has no intentions of honoring. We purchased a mattress from Sears it is sagging more than 6 inches in less than a year of purchase. We tried to deal with them over the phone and the customer service agents were so robotic and hung-up when they could not answer questions they are not willing to or able to provide the best service. Then, we went into the Sears Outlet on 2633 Sweden Way on February 11th, 2015 and we were assured that Sears Corporate Customer Service - Furniture Medic would come in and assess our issue with the mattress within one week. NOBODY contacted us! We escalated the problem all the way up to the CEO’s office rboire@searshc.com and they told us “We will have an appointment arranged shortly”. We finally got an appointment for March 19th, 2015; 5 WEEKS LATER. Now I am preparing myself for the second phase of having to struggle with Sears after all the reviews I have read http://homestars.com/companies/2681010-sears-canada-inc and I fully expect them not to find anything wrong with the mattress and yet the amount of pain is ridiculous even though we are not large people. I did not have back issues prior to this mattress but my husbands does and his back problems are more severe being triggered by using this mattress. My husband sleeps on the floor and I stay at the edge of the mattress so that my body doesn’t get as sore as sleeping in the middle. Waiting for an appointment is very painful and we have been suffering in the meantime. But Sears could not care less! I provided Sears with links of reviews on Kingsdown mattresses which are extremely negative but Carrie Whittle from Sears Executive Office Email: cwhitt2@sears.ca replied “Unfortunately I can not authorize for anything till we have received the report from the furniture medic. I am constantly monitoring the open work order for any changes” http://www.sleeplikethedead.com/mattress-reviews-kingsdown.html http://www.complaintsboard.com/complaints/sleepy039s-kingsdown-mattress-c21869.html When we decided to purchase from Sears, it was because we believed in their “New Satisfaction Guarantee” Hassle – Free Shopping but it has been a nightmare for us. We feel like we have been robbed and wish we never experienced dealing with them.
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Review
#603769 Review #603769 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Debit charged over $3,000.00 and nobody at Sears can locate my order.

I placed an order for appliance package that totaled $4,000.00. When I placed the order it kept saying my card information could not be processed and enter it again. I was using a debit card and entered the information 3 times and little did I know Sears was processing partial payments each time I re-entered the information, my bank now shows 3 pending transactions, nobody in customer service can locate my order or help me. The only advise they can give is that the hold should "drop off" in 24 hours. My bank disputed that on the phone with them and said it could take up to 72 hours, so now I have $3,100.00 in pending charges on my debit card and no order number or any confidence that Sears is going to correct this issue. My bank said to fax them over a statement on letterhead with my information and state the charge was made in error and the hold could be taken off tomorrow but nobody at Sears is competent enough to do it. I've spent well over an on the phone with them tonight.
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Review
#603762 Review #603762 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$3100
Preferred solution
Full refund