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Sears - Marketing Calls Review from Larchmont, New York

Sears co. is constantly hounding us twice a day on our landline phone for eye prescription service when we already informed them that we are not interested they keep calling us with their automated phone line once before 8:30 am and then again around 8:00 i would not mind but this line is NOT from a real person to even respond to it is completely automatic and completely annoying if we choose to answer this call then Sears will have our home address as well I will take my complaint to the Better Business Bureau
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Review
#600641 Review #600641 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Fort Lauderdale, Florida - Rude, late, rescheduled Delivery still not resolved

On 1/31 purchased $1600 Frig & $1500 in mattresses. Delivery called to reschedule cuz mattress was not available. Resched but delivery never showed on 2/13 and i was stuck sleeping on floors. Called to rescheduled. Actual deliv finally showed 2/18 but was a horrible nightmare with very rude workers, 1 mattr was damaged, 1 boxspring did not fit, knocked over nightstand. Workers arrived 3 hours late and complained the entire time. They refused to take back damage mattr and boxspring. I rescheduled pickup but showed up on wrong day eventho i received email confirmation the date. Re-re-re schedule cancelled cuz they did not have the replacement mattr. I called 2 store managers, spoke with sales rep and I still do not have resolution and it is 2/25/2015. Who would ever buy from Sears again?
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Review
#600279 Review #600279 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Delivery experience
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
Tags
  • poor customer service sharkstores
  • Sears Delivery
Resolved
5.0
Details

Update by user Feb 25, 2015

I got $83 back on a $119 saw. So I paid $36 for the saw. If I wasn't off in the winter months I would not have had the time to spend 55 minutes on the line with customer service along with writing an email.

Original review posted by user Feb 24, 2015

I purchased model # 358341950 which is a 18" 42cc chainsaw...
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Review
#599606 Review #599606 is a subjective opinion of poster.
Pros
  • I enjoy it
Reason of review
Poor customer service
Loss
$75
Preferred solution
I already purchased a 14" bar and chain for $30 that works fine. For my inconvienence I would like a $75 gift card

Sears in Pembroke Pines, Florida - Terrible Customer Service

1.0
Details
Total Incompetency I ordered a pair of “Diehard” shoes from Sears today via their website. As a “Shop Your Way” member, the site noted that I could order the shoes and have them waiting for me to try on when I arrived at the store. I was instructed to go to a section in the Women’s Department when I arrived at the store. I received an email advising me that my order was ready to be tried on. I drove the seven miles to the store. The shoes listed for $65.00 retail and were on sale for $9.88. I figured that was a pretty good deal. It turns out it was too good to be true! I arrived at the store and went to the designated area to try on my shoes. The area where my shoes were supposed to be was completely empty – nothing there. I was able to find a salesperson who appeared to have no idea that Sears even offered the “try” service. She was nice enough to call someone from the Shoe Department who came over to help. That salesperson led me back to the Shoe Department where I located the last pair in my size still on the shelf. Luckily someone else didn’t buy them off the shelf before I got there. I went to pay for the shoes and the clerk told me that they were $35.00, not $9.88 as was displayed on Sears’ website when I purchased them via the internet. I showed her the barcode on my email that contained my order. Unfortunately, her scanner “did not seem to read” the barcode. After wasting over twenty minutes, I left the store and returned home. I found a “screen shot” of the order I placed clearly stating $9.88 and immediately called the Store Manager, a Mr. Amado. I told him of the horrible experience and waste of time. He told me he would look into it and call me back. He called me back about 15 minutes later to basically tell me that there was nothing he could do about it, he could only sell me the shoes for the $35.00, not $9.88. I told him that I wanted to go back to the store to show him my emails and the “screen shot” of my order. I drove the seven miles back to the store and showed him the emails and “screen shot”. His answer was simply that he could not honor the price and that I would have to deal with the “internet department”. I left the store and called Sears Customer Service. I spoke with Fernando, who told me he was a Supervisor. I told him my story. He did not seem impressed or moved by what I told him. He said that he was the highest level that I could speak with. He was totally worthless to deal with and most uncaring. I have since emailed the Sears Holding corporate officers and I will update you as to their response. My experience with Sears today showed me two of the most uncaring and incompetent (in my opinion) employees that I have dealt with in over fifty (50) years of shopping at Sears. Neither one demonstrated even one ounce of common sense (in my opinion). It is so sad to see what has happened to a once great company.
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Review
#599394 Review #599394 is a subjective opinion of poster.
Cons
  • Delivery experience
  • Service
  • Poor customer service
Reason of review
Poor customer service

Sears in Concord, North Carolina - 100,000 mile waranty tires that dont last nore than 35,000 mile

i bought expencive tires from sears with a 100,000 mile warranty that wore out at 35,000 miles. This is rediculious that i have to pay a prorated amount that is more than the tires cost originally. Any other company would replace the tires for free with the warranty at no cost but sears wont. If i wanted cheap tires i would have bought cheap tires. All sears wants is to take peoples money and then expect you to fork out more money to fix their mistake. Dont buy tires from them or have your car service with them, they will take advantage of you and then say oh well you have to pay more to get the problem resolved. I WILL NEVER TAKE MY VEHICLE TO THEM FOR ANYTHING EVER AGAIN.THEY HAVE THE WORST CUSTOMER SERVICE, THEY WILL HANGUP THE PHONE ON YOU WHEN THEY REALIZE THAT YOU ARE RIGHT AND ARE NOT WILLING TO REMEDY THE PROBLEM. We bought the warranty but it does no good because they want more money to replace the tires, which isnt fair to the consumer when the tires are only 6 months old and you bought the warranty to protect your self against things like this. Worst company to buy anything from. Stay away from sears auto, evidently they hire people that dont know what they are doing. BAD COMPANY!!!!!!
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Review
#599356 Review #599356 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund

Delivery team destroyed chandelier and door blinds- Sears refused to reimburse

Sears delivery team, while in the process of delivering a refrigerator, smashed it into my dining room chandelier, virtually destroying the fixture, along with door blinds on my entrance door. Such carelessness and wrecklessness I have never before seen from a retail organization, exceeded only by their lack of accountability. After two months and countless communications with multiple claim departments, I have yet to receive a penny in reimbursement. Not only will Sears not stand behind the product they sell, but apparently they refuse to accept accountability for property damage caused by them or their representatives / agents. !!!!!!!!!!!!!STAY AS FAR AWAY FROM SEARS AS YOU POSSIBLY CAN !!!!!!!!!!!!!!!!!!!
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Review
#599344 Review #599344 is a subjective opinion of poster.
Service
Sears Claim
Cons
  • Delivery experience
Reason of review
Problem with delivery
Loss
$178
Preferred solution
Full refund
I purchased 2 products on 02/15/2015 from sears.com that were to arrive by 02/20/2015. on 02/17/2015 I received an email from sears stating my order had shipped with a tracking number for my order. On 02/19/2015 When I tracked my package on the UPS website, it stated...
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1 comment
Anonymous
#951816

I have a similar complaint. I ordered a dishwasher over the phone because I was told it was in stock.

I arrived and told they didn't have it. I immediately called to cancel the order which I did and received and email confirmation of the cancellation.

4 days later I called back k and was told they made a mistake and we're extremely sorry for there mess up and would issue me a refund within 24 hours.

7 days later with calls everyday I'm now told the order has not been cancelled, but they will do it immediately.

It will take 48 hours for that to process and then I an expect a refund in 3-5 business days.

So 3 weeks after Sears took my money, I "might" have it.

I will never shop at Sears again, and recommend that with the company probably going out of business soon, you not either.

Review
#599108 Review #599108 is a subjective opinion of poster.
Reason of review
Problems with payment
Cancelled an order within one hour of placing the initial order. Was notified the next day that ShopLadder system did not register the cancelllation for sever hours, thus my order was shipped anyway. ShopLadder is now charging me $125.00 to return the merchandise on...
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Review
#599089 Review #599089 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Did not honor my request to cancel order that was made 1 hr after initial order.
Loss
$125

LG Washer Rusting - Sears Customer NONService

1.0
Details
I purchased an LG Washer from Sears less than two years ago, and purchased the extended warranty master plan. This just after purchasing all of our kitchen appliances with them, along with extended warranties on all. I discovered rust at the top of the washer, near the dispenser, and contacted Sears. Apparently rust on a nearly brand new washer isn't covered, and they made no attempt whatsoever to be of help. Basically all I got was that I should look at my agreement and see that rust is not covered. Too bad for you, in other words. Will NEVER purchase anything from Sears ever again.
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1 comment
Anonymous
#1093118

Just had the exact same experience...my husband's $50 dress shirts all have rust stains. I have an extended warranty but was told rust is not covered.

Shame on Sears for not standing by their products.

This is clearly a defect in the material...a washer gets wet and should withstand rust!!! Will never buy from Sears again.

Review
#598881 Review #598881 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Damaged or defective
Loss
$1200
Tags
  • Lg Washer Rust

No longer upset with Sears

About 6 months ago we had problems with sears personnel handling our problem. We had no satisfaction with them and we had to go all the way to the top and go through Sears home office and they were great and handled our issue with no problems. We are no longer upset with sears since they did resolve our issue. We had a damaged item and tried to get an exchange and that was the big issue. We tried to work with a few of the Sears personnel and we didn't get any satisfaction with them. So we had to contact Sears in Chicago and that's how our issue was resolved. They were very prompt and very nice when they took care of us. Thanks to Sears in Chicago.
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Review
#598576 Review #598576 is a subjective opinion of poster.
Pros
  • Lawn equipment perchase
Cons
  • That the first item was damaged
Reason of review
Sears home office handled issue