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Sears in Agawam, Massachusetts - Worst Delivery

1.0
Details
On January 1st my husband purchase a fridge which was not in stock and would not be delivered until February11th 2015, needless to say we live in in New England and has some bad snow storms leading up to delivery date, On February 11th, the delivery person came and promply told us that he could not deliver the fridge because the drive way was too icy and he could not make it up the stairs, so after some talking with his deliver department we agreed that if we could get the drive way free of ice he would returned at the end of his other appointments to redeliver the fridge. He never showed or call. I contacted Sears and was transfered to the delivery call center, and thats when the worst customer service experience occur, I was informed that the driver had already return to their warehouse and would not be delivering my fridge that day. I spoke to a supervisor and was promise that the delivery team would be delivering the fridge later that day and I would be getting a phone call within half an hour, one hour after no phone call I again call the deliver center and was told the deliver was not possible that day, so they will be delivering it the following day February 12th. its now 4:07 February 12th the message i got my answering machine was that my delivery was delayed until february 13th ad i would get a phone call, really. After this experience I will never purchase anything from sears again and will be spreading the word about my experience. Still no fridge as yet.
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Review
#594261 Review #594261 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Customer service
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Sears Appliance Delivery

Sears in Littleton, Colorado - Scheduling Problems

1.5
Details
Made an appliance appointment via Sears.com under Master Protection Agreement. Email came saying I needed to pay. Took several calls and four departments to clear it up. They said 'a third party got involved and put the charge on. Appointment was for 10-2. Then the day of the appointment, they told me the tech is coming at 1:27. Then they told me he'll be here between 1-1:30. Now, the new window is 2-2:30... which is later than the original window. This *** happens EVERY time I make a repair appointment with them! The techs always tell me that they overbook knowing that the techs cannot make most windows. They need to hire more techs and replace the head of repairs.
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Review
#594259 Review #594259 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Repair program
Reason of review
Repair scheduling always sucks!
Loss
$1200
Preferred solution
Give me a strong discount coupon for purchase!

Sears in Baton Rouge, Louisiana - Service charge with no service

1.8
Details
I called Sears on Monday to request repair on a Kenmore refrigerator (small ¼” water line leak). The Sears service technician arrived on Tuesday and requested to borrow a flashlight so he could look at the problem (I would think a technician would have a flashlight). He took a cursory look at the refrigerator and then stated “I can’t fix this unit, parts are no longer available and it sounds like your compressor is also going out…that will be $95 for the service call”. He never even attempted to repair the water line leak before collecting his service fee and leaving. After my wife informed me that Sears could not repair the unit I called Calvin’s Maintenance in Baton Rouge and their repairman was at the house within one hour. It took Calvin’s Maintenance approximately 15 minutes to change 3 feet of standard water line and the repair was done (the old line was split). Calvin’s Maintenance also stated that the compressor was fully operational with no problems found. The refrigerator has been operating fine ever since. I am now disputing the charges that Sears billed me for no service rendered and I would expect a full refund. The Sears repairman that showed up was either incompetent, unwilling or not knowledgeable enough to perform a simple water line repair. Had he attempted the repair and failed I would have been ok with the service charge however he did neither and I ultimately had to pay twice for the same repair.
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Review
#594176 Review #594176 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
1.0
Details
I did this test. Just to see for myself. How can sears sell at 70% off. I purchased several peices of sears 70% off jewelery. Here is what I found. Retail value according to sears $499. Sears discounted price $99 . Wow! Thats a awsome deal. Let me take this to my...
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1 comment
Anonymous
#944691

Not just Sears. All department store jewelry is marked up like this.

You probably shouldn't trust the appraisal either.

Jewelry is not an investment. Buy it for enjoyment only, you won't be able to sell it for anything close to what you paid.

Review
#594013 Review #594013 is a subjective opinion of poster.
Cons
  • Entire experience
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Full refund
Tags
  • 70 Off Jewelry

Sears in Saginaw, Michigan - Don't shop mattresses here

2.8
Details
We bought a mattress from Sears a couple of years ago , on one of their blow out sales . There was no mattresses to try at their store , and the deal seemed fabulous , so I bit . Bad move , this thing seemed new , but it like sleeping on a forty year old mattress that I found next to somebodies trash can . I get up and sleep on the couch sometines , it is so bad . And the thieving support at Sears will do nothing about it . We have purchased a different one elsewhere and have ceased shopping at RIP-OFF SEARS FOREVER ! FIRE THAT Foreign CEO THAT IS RUNNING YOUR STORE INTO THE GROUND , SEARS !
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Review
#593722 Review #593722 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service
  • Complete lack of quality storewide
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution

Sears in Clearwater, Florida - Wrong store, wrong fridge!

2.6
Details
Ordered fridge, washer and dryer from Sears Outlet online. Assumed all units would be shipped from same store, but the order was split. W&D came no problem, but fridge order was placed with outlet store in Clearwater, FL. I struggled with delivery issues magnified, then when it did get delivered there were dents and scratches all over it and it failed, malfunctioned. We had it three weeks and had to send back. This situation caused us no end of stress and frustration. Got another fridge from St Petersburg store and it seems to be working fine. Have reached out to Sears Customer Service numerous times, so far nothing but we're working on it! #1Fail!
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2 comments
Anonymous
#957328

First fridge died because Sears was unable to get here in time to fix what was wrong. They traded us for another and we have a problem with it.

The delivery people did not install doors correctly and we are faced with again calling for service which will be two weeks out. I have decided not to rely on Sears for service because this is unacceptable and instead phoned the manufacturer who will be here in less than a week.

I have also written to Sears corporate office. Their customer service is useless, nil!

NaughtyNancy
#943594

If you read the description of the items you look at in the Sears Outlet Store online, it tells you where the item will be shipped from, and if you're purchasing a 'like new' or 'refurbished' item, there is normally a picture or pictures of the item.

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Review
#592993 Review #592993 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Price
Cons
  • Delivery
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Sears - Claim Review from Morristown, New Jersey

1.0
Details
My mattress set was delivered wrong, twice. After numerous hours with many representatives I had thought everything was straightened out. I then come to find they are charging my credit card $70+ more dollars than what was agreed on in the store. One representative would claim to give me a discount for my troubles and then the next would charge me more for absolutely nothing. What I thought was a good deal wasn't and I would have rather paid more to get what I wanted when I ordered originally. I WISH TO ONLY BE CONTACTED BY A SUPERVISOR AND NOT BY ANY "CASE MANAGER"
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Review
#592785 Review #592785 is a subjective opinion of poster.
Service
Sears Claim
Reason of review
Not as described/ advertised

Sears in Greenville, North Carolina - Defective Microwave

Purchased a Kenmore microwave from Sears .com The microwave was defective. Called sears to determine how to handle the issue...they said to return it to local store ( 45 mile round trip...not going to happen)...I asked them to send me another and pick up the defective one...they refused...they sent me a RMA form to fill out...I completed the form....one of the form requirements was to cut the cord off and send it in with the form and dispose of the microwave...two weeks later I called to check on the status of my refund and they know nothing about the RMA form!...said I had to return the microwave to the store or they could send a UPS pick up ticket...(good thing I did not dispose of the microwave!)...so at this point I do not have a box to put it in for UPS...so I either head to town and buy a box or just drive the 45 miles and return to the store (they do not have one to exchange it for)...VERY poor way to conduct business...I will NEVER buy anything from sears.com again.
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Review
#591432 Review #591432 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears - Couch Review from Hollywood, Florida

Went to Sears in Tyrone to look at a couch, a woman that worked there by the name of Brenda Payne was sitting on one of the displays and told my fiance not to sit on the display because she didn't want his "stink" all over it! So were supposed to buy a couch based on its looks? She replies with "no,I just don't want your stink all over it"...what a hypocritical woman, and very rude! I feel she is judgemental because we have tattoos, but we both have good paying jobs and just bought a brand new house that we needed appliances!! We will take our business elsewhere, and in fact let the world know what horrible business sears provides at Tyrone mall. I am also going to channel news 9, the newspaper, Facebook,etc! Discrimination will not be used against me or my future husband! I will not tolerate it!
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1 comment
Anonymous
#941700

Is it possible that your fiancé needed a bath?

Review
#591209 Review #591209 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears in Kirkland, Washington - Trying to cancel an order online

1.0
Details
On Jan 29, I placed a dropship order with Sears online. As I submitted it, I realized it was not what I wanted to order. I immediately tried to find how to cancel the order. It was already in processing and no cancel button available. I got on the chat line and was told they would send a stop to the warehouse and I would get an email within the hour. Three hours later, no email. I called again and got the same story--another 2 page chat. I was told it was cancelled, but I could call UPS if it got there and have them send it back to Sears. The label got to UPS but they did not have the package yet. I tried again more forcefully to get it cancelled. They said just refuse it, but I pointed out that I was not receiving it. Oh, just call the person and have them return it. I don't know the person and I do not feel they need to schlep down to UPS to return a package they did not order from me. Anytime I have received a wrong order, I am told to keep it by merchants or give it to charity. I have never been asked to return it. I finally got the money back into my account and was told it was listed as lost and they did not expect it back. Leroy told me this. I have it on the chat. This morning it was in transit so I called UPS to diver it. They said only Sears could do that. I called Sears and was told it was already done. I called UPS back and they said no record of it. I called Sears back and two people said they would do it. One was a supervisor, Drake, who said she did it as well. Now tonight I get an email from Maria, the person who transferred me to Drake, addressed to the recipient of the package asking that he return it and his money would be refunded. I went in and Sears has changed the billing person from me to the recipient of the package. Luckily they only have the address of the recipient and not the email or phone number. I cannot believe they can be allowed to change the billing name like that. It seems against principles of decency. This whole operation has been very shady and I am thoroughly disgusted with Sears.
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Review
#590452 Review #590452 is a subjective opinion of poster.
Cons
  • Lies
Reason of review
Poor customer service
Preferred solution
I have been refunded and package declared lost. Quit trying to get hold of the recipient of the package.