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Sears - Toolbox Review from Mexicali, Baja California

Don't buy online from sears. I order a toolbox for 314.00 on 03dec2014 and I got a email the next day with out of stock so I call and told them to cancel so I can get my money back. Well send me back 102 dlls after 7 days so I call again and they send me 86 dlls after few days. So I call and they told me they will send me my money well not happen after a week so I can and they told me that they new more time. More time to give me my money and it's been 4 weeks so I call paypal and they made them give me the money back so it's jan 7 and finally I got all my money not to say they suck at costumer service and all the wait I did calling them. Well thank you paypal for doing what sears couldn't do. Sears should talk with paypal and learn what they are doing to get better. Don't buy from sears I will never buy from them again I will make sure no one I now buys from them ever again.
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1 comment
SearsCares
#934304

Hello,

Purchasing a new tool box should be a fun time, not a hassle. We regret that your experience went so poorly. If you need assistance moving forward, please reach out to our team on one of the following social channels:

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we would love to help.

Review
#579657 Review #579657 is a subjective opinion of poster.
Reason of review
Order processing issue

Sears outlet appliances - stay away

Had washer/dryer breakdown over and over again, since I purchased it from Sears.. First breakdown was 3 months after I purchased it new.. Then it continually kept breaking down about every 8 months. They switched motherboard, sensors, motor...All the while I'm paying extended warranties, repairs.. Not only is it an inconvenience to not be able to use machine while its down, the fact that the washer/dryer unit kept breaking down, getting repaired, then breaking down again was beyond frustrating. Finally a complete refurbish was done after multiple break downs. So refurbish was done, everything worked only to breakdown again (5) months later. The same technician that did refurbish came out and claimed that someone had removed a zip tie from a sensor, the motor had yanked sensor and damaged it, causing new breakdown. He claimed he hadn't forget to put zip tie since he was last person to touch the machine.." His theory is that "someone" went in opened up the machine removed 1 zip tie and then closed it all back up" are you serious? What sounds more likely.. that a person went into the laundry machine opened it all up to remove 1 zip tie to break a machine down or the fact that the technician made a simple mistake forgot to zip tie a part after he refurbished, causing another breakdown. On top of not fixing machine correctly his response is to accuse people of sabotaging their own appliance? How does that make any sense? Why would any homeowner open their own appliance to remove a zip tie so it would break their own machine down? After all the money spent on previous repairs , warranty extensions, etc. senior technician was now telling me this new problem ( he likely caused) was going to cost me an additional $200. In addition he also said, if I did fix this new item he was sure I'd likely have another breakdown next year. After 2+ years of frustrations and money and time spent I told him to forget repairs. I was going to buy a new machine from a company I could rely on. I also had a similar experience with a refrigerator I also bought from Sears outlet 3 years ago, fan broke down was noisy, wasn't cooling properly, repairs, warranty extensions.. Ended up donating it. Needless to say appliances I have bought from Lowe's and Home Depot have never give me any problems over the years, not even 1 repair or complaint. This issue is specific to Sears.
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Review
#579593 Review #579593 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Another Sears nightmare purchase!

1.7
Details

Update by user Jan 06, 2015

And to top it all off, the elliptical is defective and will be returned tomorrow!

Original review posted by user Jan 06, 2015

On 1/4/15 I purchased a Pro Form 475E Elliptical on sale on sears.com to pick up at my local store. Thirty minutes later I received an email advising the item was no longer in stock at my pickup store and was available at another location. I clicked through on the email to change the pickup location only the item was suddenly out of stock at the other location as well. I called the 800 number and spoke to someone whose accent was so horrible that I had to constantly have him repeat himself. He finally located a store with the item in stock and transferred the call to the store, when I selected the fitness department from the automated menu, it transferred me to the national customer service number. After 1.5 hours, the guy I spoke with was able to reserve the item at this other location, but they were already closed. Went to pick it up on 1/5 after work and was advised the reservation had been cancelled! I spent another 45 minutes with several customer service people and finally was able to obtain the elliptical, however, they couldn't utilize the original order with the charge (which would cancel on 1/6) and had to charge my credit card again!
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2 comments
Anonymous
#1180917

Typical Sears shopping experience. Thank you for reminding me not to get the elliptical through Sears.

SearsCares
#934305

Hi there,

We are upset to see you've had a poor experience with us. If there is anything we can do to assist you, please let us know!

We can be reached at any of our social channels.

See below.

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares

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Review
#579245 Review #579245 is a subjective opinion of poster.
Product
Sears Credit Card
Pros
  • Price
Cons
  • Poor customer service
  • Service
Reason of review
Poor customer service
Preferred solution
Train your customer service people to handle requests in the most efficient manner. It should not have taken two people and almost two hours to reserve an item after two failures trying to deal with the issue online.
1.8
Details
The appliance center offers poor service with no one willing to take responsibility and offer me compensation for inconvenience. Moreover, simple corrections to the process could eliminate hassles for future customers. But no one seems interested in improving the...
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1 comment
SearsCares
#934303

Hi There,

We truly regret the lack of customer service you've experienced with us thus far. We want our members to be glad they chose us for their appliance needs.

If you would like further assistance, we would be glad to learn more about your experience and do our best to assist. Just reach out to us on one of our social channels so we can chat further:

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

Review
#579135 Review #579135 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction

Online Order Review

ordered a gift for my daughter was supposed to be here before Christmas got an email saying no later than December 23rdas of January 6 no package and was told the same line every week to be patient it was not stated it would take 2 to 5 weeks when I first ordered I will not order anything from Sears.
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Review
#578984 Review #578984 is a subjective opinion of poster.
Reason of review
Problem with delivery

Sears in Cary, Illinois - Terrible all the way thru!!!!!

1.0
Details
I ordered a comforter "set" in August. Received only the comforter and the shams - no sheets or pillow cases. Called CS and explained the above - thought it was easy enough to understand - said if they were able to send me the MISSING items from the set - ITEM ORDERED WAS A ONE BOX ITEM but came from China (also actual item looked nothing like website picture). Anyway, if they could not - I wanted to return to the store for credit. Didn't hear anything for a few days - Called again - said they were putting a tracer on my order. Explained again to CS that I received the order but it was missing pieces. Still wasn't clear enough for them. I called again a few days later - said I needed to return item to the store for full credit. Was on hold for a long time - finally got a supervisor who I thought got it. She gave me a sales check # and told me to return to Sears and they would credit. Went to Sears - the store personnel was helpful - the man tried everything but couldn't get the info to come up on his system. I think I was in the store for about 50 minutes. Called CS again. Explained the latest situation - no one got back to me. Called again and again - come early Oct. I finally got someone to issued a credit - give me a return label to send items back. I returned the items - received a confirmation of the return and watched for the credit. Next I received a bill saying I was being charged $25 late fee for not paying my bill. Didn't receive bill and credit should have off set anyway. Called again - another CS - said he would waive the late fee and have the credit issued - I told him I had POD but he never said to forward a copy - I gave him the #s for tracking - date delivered and signature of receiver. 12/12/14 received a letter saying they have been unable to find my return and I have 10 days to contact them or the matter will be closed. Just keeps getting better and better - I looked at the attachment and they have a store receipt from K-Mart attached (which doesn't show the purchase I made from the Sears website a good MONTH BEFORE the K-Mart IN-STORE RECEIPT they have attached to the letter). Surprise!! I called again - explained the whole idiotic situation again - 12/17 resent all the info - PODs and all correspondence to e-mail I was given of searsbillingdisputes@citi.com. I even requested and received and read receipt. No response - called no response - resent all info 12/26 - no response - called today 1/5/15 and was told that the dispute department was busy and no one would be able to get back to me for about 72 hours??? I have cancelled my Sears cards and am waiting for SOMEONE with a brain to resolve this VERY SIMPLE issue - wonder if anyone a Sears CS fits that criteria:(!!!!
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Review
#578648 Review #578648 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Sears in White Plains, New York - Warranty, Service and Phone Problems

1.0
Details
I am VERY discouraged with Sears. My 14 year old son purchased an exercise bicycle last year and I have been trying to get the supervisor back on the phone because she had to get off due to computer problems and I have not been able to reach her to schedule a service call. I have made numerous calls and spent more than 2 hours working on this today--a work day and I cannot be on the phone any longer. I am also upset because my son purchased this exercise bike and we wanted to extend his warranty but I have been told they are no longer covering this maker. I was not informed of that when I called in December and my poor child would never have purchased this bike if we did not think that we could maintain it. He saved all of his birthday and Christmas monies to make this purchase and he is not in the position to pay for repairs if something should happen to the machine in the next 12 months. I called the maker (SOLE) and Treadmill Doctor and no one is able/willing to help. I feel like we have been ripped off. I think I'm going to have to notify my local representative and Sears headquarters.
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Review
#578599 Review #578599 is a subjective opinion of poster.
Cons
  • New warranty policy
  • Voicemail is unending loop
Reason of review
Warranty issue
Loss
$500
Preferred solution
I want a one year warranty and I want Sears representative to schedule an appointment to service the exercise bike.
Resolved

Resolved: Sears does not compensate the loss inflicted by their fraudulent marketplace vendor nor makes the vendor pay – do not by from them online

1.5
Details

Update by user Jan 21, 2015

It took me 4 months and a lot of frustration but I finally got my money back on Jan, 21st 2015.

How I did it:

- contacted their support service repeatedly.

- placed online complaints just like this one.

- placed a BBB complaint that went to the Sears headquarters.

Pretty sure they got tired of me but realized I would not let it pass anyway.

Original review posted by user Jan 05, 2015

As early as on Aug, 30th 2014 I ordered 2 (same) items on SEARS.COM and paid in full. Sears Marketplace Vendor OneClickLLC failed to send me the items on time and provided with a FAKE (non-existing) tracking # and indicated UPS as a carrier. I contacted UPS only to find there was NO such # in their system, and the # is not even in their format. I ran the same tracking # with USPS and FEDEX, with the same result (invalid #). After a long succession of emails, chat and phone calls to both vendor (who did not bother to answer) and SEARS support, finally (on Oct, 17th) the vendor informed Sears Customer Service that the parcel was shipped. I received the parcel by the end of October. It was INCOMPLETE and only contained 1 item instead of 2 that I ordered and paid for. As I did not want to deal with this merchant anymore, I called the SEARS support line (#800 349 43 58) to find out what my next step must be. The customer service representative asked me to return the item to the vendor and then get a refund. I returned the item to the merchant and had to pay additional $54.21 for the return though it was not my fault. The customer service representative told me that the refund will be done after the return is delivered to the vendor, no further actions needed from my part. However, two weeks later (Nov, 22nd), as no money was refunded, I contacted the support again asking where my money was. As of today (Jan, 5th 2015) I am still waiting for their refund… I contacted Customer Service, provided them with all the data (dates, order #, case #, tracking # whatnot) but now they are playing a runaround game “give us more data” and “oh we lost your receipt and can’t open files attached” etc. etc. Never ever ever order from SEARS.COM they breach their obligations, blame the vendors for that and pretend they have nothing to do with that. But who allows fraudulent vendors to stay in their marketplace? I wonder why? My suspicion is they split the fraud money, otherwise they would have compensated customers’ losses and kicked the vendor out of their database. DO NOT BUY FROM THEM.
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1 comment
SearsCares
#934297

Hi tatiana777,

We realize how drawn out this experience has been for you. We definitely want to make sure you receive the refund you are entitled to. We will do everything in our power to make things right. Please reach out to us on one of our social channels so we can learn more about your experience: 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

Review
#578570 Review #578570 is a subjective opinion of poster.
Pros
  • Product
Reason of review
incomplete and late delivery
Loss
$292
Preferred solution
Full refund

Terrible! Avoid Sears and sears Service

Service tech came out; said $399 to fix washer and would put parts on order; all other charges would be under warranty. We wrote a check; the parts arrived and took a total of 3 weeks to get someone here. The new service techs said that it was not covered and wanted an additional $899 for a total of approx $1300. A new machine costs that. We said no and they said Sears will refund except for $79 trip fee but they said call customer service and they will refund it. I called Customer service, talked with chris, very rude, unhelpful and adamant that trip fee is not refundable. I subsequently did email conversations with two people--said could not refund trip fee even though I asked for my request to be escalated to upper management. Terrible service! Bait and switch!
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Review
#578200 Review #578200 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Problems with payment

Sears in Sterling, Virginia - Automotive store manager needs CUSTOMER SERVICE training (Dulles Town Center)

I took my car for an Oil change at the Sears automotive center this morning and discovered a dent and scratch on my bumper after the service was completed. I immediately reported the damage to the Store clerk that took my payment. He called the mechanic that worked on the car (the mechanic looked weird and acted as if he was on drugs), and the mechanic denied that he damaged the car. As it was obvious that the dent was fresh (and undeniable that the mechanic was the only one who had driven the car), the store clerk was annoyed with the mechanic and advised me to go and speak to the store manager. The store manager was extremely unprofessional and not very friendly. After I explained what happened, he reluctantly walked outside to confirm the damage and take a couple of pictures. When I asked for the name of the mechanic that worked on my car (for my records, to aide in any investigation), the manager dismissed my inquiry and began to walk away, yelling, "this is out of my hands, the insurance will decide what is to be done". I asked when I should expect the insurance company to contact me, and he again, acted unprofessional, yelling some incoherent statement about the insurance company as he continued to walk away. I took his unprofessional action very personal, this man did not care about me, my car, or Sears' reputation. Sears is a very successful organization. I find it very difficult to believe that Sears is hiring untrained personnel to provide service to the public (the unprofessional/ untrained manager and the drug addict looking mechanic). It is very sad to know that you or your car is not safe when you walk into a Sears Automotive Center...at least, at the one that is located at the Dulles town Center.
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1 comment
Anonymous
#926106

Wow!!!

I heard that it doesn't take much to become a sears store manager, but I'm sure not all of them are incompetent when it comes to treating customers with respect.

Sears is still one of the brand names out there. In fact, I purchased all my appliances and 4 tires less than 2 years ago.

I'm sure that necessary corrections will be made to ensure that this doesn't happen again to another customer.

Review
#578179 Review #578179 is a subjective opinion of poster.
Service
Sears Claim
Cons
  • Poor customer service
  • Service
  • Way store manager treated me
Reason of review
Poor customer service
Preferred solution
Fix my damaged car and hire trained professionals