Sears Reviews and Complaints
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Sears - Toolbox Review from Mexicali, Baja California
Sears outlet appliances - stay away
Another Sears nightmare purchase!
Update by user Jan 06, 2015
And to top it all off, the elliptical is defective and will be returned tomorrow!
Original review posted by user Jan 06, 2015On 1/4/15 I purchased a Pro Form 475E Elliptical on sale on sears.com to pick up at my local store. Thirty minutes later I received an email advising the item was no longer in stock at my pickup store and was available at another location. I clicked through on the email to change the pickup location only the item was suddenly out of stock at the other location as well. I called the 800 number and spoke to someone whose accent was so horrible that I had to constantly have him repeat himself. He finally located a store with the item in stock and transferred the call to the store, when I selected the fitness department from the automated menu, it transferred me to the national customer service number. After 1.5 hours, the guy I spoke with was able to reserve the item at this other location, but they were already closed. Went to pick it up on 1/5 after work and was advised the reservation had been cancelled! I spent another 45 minutes with several customer service people and finally was able to obtain the elliptical, however, they couldn't utilize the original order with the charge (which would cancel on 1/6) and had to charge my credit card again!
- Poor customer service
- Customer service
Online Order Review
Sears in Cary, Illinois - Terrible all the way thru!!!!!
- Customer service
Sears in White Plains, New York - Warranty, Service and Phone Problems
- New warranty policy
- Voicemail is unending loop
Resolved: Sears does not compensate the loss inflicted by their fraudulent marketplace vendor nor makes the vendor pay – do not by from them online
Update by user Jan 21, 2015
It took me 4 months and a lot of frustration but I finally got my money back on Jan, 21st 2015.
How I did it:
- contacted their support service repeatedly.
- placed online complaints just like this one.
- placed a BBB complaint that went to the Sears headquarters.
Pretty sure they got tired of me but realized I would not let it pass anyway.
Original review posted by user Jan 05, 2015As early as on Aug, 30th 2014 I ordered 2 (same) items on SEARS.COM and paid in full. Sears Marketplace Vendor OneClickLLC failed to send me the items on time and provided with a FAKE (non-existing) tracking # and indicated UPS as a carrier. I contacted UPS only to find there was NO such # in their system, and the # is not even in their format. I ran the same tracking # with USPS and FEDEX, with the same result (invalid #). After a long succession of emails, chat and phone calls to both vendor (who did not bother to answer) and SEARS support, finally (on Oct, 17th) the vendor informed Sears Customer Service that the parcel was shipped. I received the parcel by the end of October. It was INCOMPLETE and only contained 1 item instead of 2 that I ordered and paid for. As I did not want to deal with this merchant anymore, I called the SEARS support line (#800 349 43 58) to find out what my next step must be. The customer service representative asked me to return the item to the vendor and then get a refund. I returned the item to the merchant and had to pay additional $54.21 for the return though it was not my fault. The customer service representative told me that the refund will be done after the return is delivered to the vendor, no further actions needed from my part. However, two weeks later (Nov, 22nd), as no money was refunded, I contacted the support again asking where my money was. As of today (Jan, 5th 2015) I am still waiting for their refund… I contacted Customer Service, provided them with all the data (dates, order #, case #, tracking # whatnot) but now they are playing a runaround game “give us more data” and “oh we lost your receipt and can’t open files attached” etc. etc. Never ever ever order from SEARS.COM they breach their obligations, blame the vendors for that and pretend they have nothing to do with that. But who allows fraudulent vendors to stay in their marketplace? I wonder why? My suspicion is they split the fraud money, otherwise they would have compensated customers’ losses and kicked the vendor out of their database. DO NOT BUY FROM THEM.
Terrible! Avoid Sears and sears Service
Sears in Sterling, Virginia - Automotive store manager needs CUSTOMER SERVICE training (Dulles Town Center)
- Poor customer service
- Way store manager treated me
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