Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears in Philadelphia, Pennsylvania - They never do what they say there going to

1.4
Details
I ordered a Christmas gift for my grandson on line on Dec. 15 2014 it was supposed to arrive before christmas and I was supposed to get an email as to the status of the order. Well I didnt receive either. I have 4 grandchildren and one of them didnt receive a gift from me because of Sears poor service. I called and before Christmas and the person said it should arrive before Christmas. It arrived Dec. 27 I dont understand why it took so long ? You can usually get delivery from any other company within 3 days. Needless to say I'll never buy anything from Sears again
View full review
Review
#575136 Review #575136 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Price if they had it
Cons
  • Bad delevery
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Let the company propose a solution

Sears in Morristown, New Jersey - Bad customer service

1.4
Details
The Sears delivery service never showed up on the first day they were supposed to, did not even bother to call us & we waited all day for nothing. The second day they showed up over an hour late and again no one called us and wasted another day waiting. When they finally came the service guys were nice but their truck was full and they were not able to haul away our old Nordictrack although we paid for the haul away and now we have our old machine sitting in out driveway. The delivery service and it's coordination is a disaster on their best day. Our new machine, out of the box, is already defective and makes a loud chafing noise when in use. So we now have a broken machine sitting in our driveway and our basement. Even with the extra service and warranty we paid for it will be five days till a technician will be able to look at our new machine and two days for them to haul away our old machine. Very unsatisfactory.
View full review
1 comment
SearsCares
#934179

Hello there,

 

We regret to hear about your recent delivery experience. We want our members to be satisfied at all times.

If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

Review
#574743 Review #574743 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Service
  • Home delivery
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Sears in Little Falls, New Jersey - Received 2 broken dishwashers!!! Sear's refused to install the 3rd one and wouldn't issue a refund! Company is a total SCAM!!

We never shop at Sear's and wish we would've kept it this way. We purchased 5 kitchen appliances at the same time, and the dishwasher we bought arrived damaged twice. The third time we switched the brand and asked for a free install on this one since we already paid to have the second one installed. After one month of having no dishwasher , and being more than patient with Sears, of course the work order for the install was never created and I spent another hour and a half on the phone with their incompetent customer service department who just transferred me around. They told me they would not honor a free install as originally promised. Then I asked for a refund , they told me they went back to the original date of purchase which was 45 days ago. It's not my fault that they sent me 2 broken machines and now a third and they won't even comp an install? DO NOT BUY ANYTHING FROM THIS COMPANY, THEY ARE A SCAM!!!!!!
View full review
1 comment
SearsCares
#931754

Hello!

This does not sound like to service we strive to provide our members. We understand your frustration and would love to assist in any way that we can.

Please note, our customer service can also be reached via social media!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

Review
#574652 Review #574652 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
  • Delivery experience
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Sears in West Chester, Pennsylvania - Repaire of refrigerator

So I have a broken "flapper" on my refrigerator. It's a kenmore. So I call sears. They ask the model number, serial number and problem. I give them all the information, INCLUDING what's wrong with it. The "flapper" is broken and needs to be replaced. I get told I must pay $95 for some one to come out, plus the part cost and "labor", but no idea what the total bill might be. I get a call from the service tech on day of repair and get asked the same set of questions. I dutifully reply and am told, they have " no idea what the cost would be until they diagnose the problem". Tech comes and diagnoses that the "flapper is broken". And low and behold the part IS on the Truck! What luck! Then comes the scam estimate. $360 to replace the "flapper" that no one could tell me the cost of before, even though I told two sears personnel the exact problem ( and I'm guessing the part was put on the truck based in my description of the repair). I naturally refuse as I can buy a new unit ( not a kenmore), for maybe $1000, with a warranty. So the scam. They knew what was wrong with the fridge. They knew how much they charge for that repair, yet they suckered me into inviting them into my house before they throw out an outrageous fee to replace a tiny plastic "flapper". How many "diagnosis fees" must sear get in a day with this scam. Sears has a long history of unethical bigness precipices, and for this consumer, I've dealt with sears for the last time.
View full review
3 comments
SearsCares
#931753

Hi there!

 We absolutely would the chance to earn your trust back in us.

We do not like to see our members dissatisfied!

Please reach out to us on one of our social channels so we can best assist you going forward:

 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you,

Anonymous
#923270

Really? Come on.

Let's just assume you aren't a tech, but you diagnosed the problem anyway and instead of purchasing the part and installing it yourself you call for someone else to. Do you think it might be in their best interest to send out someone, maybe even a professional, to diagnose?

If they just took every customers input on repair, just about everyone would say "I paid X dollars for this repair and it's not fixed!" if something else happened to be wrong. Also, insinuating that someone prepared for the part to be on the truck to facilitate the repair "scam" is ridiculous.

Anonymous
#923474
@RealityCheck

Wow, work for sear? Sounds like.

The part and labor should cost around $250. $50 for the part and I'll be generous $200 for the labor for what will be a 20 min repair, and I'm being generous. So at their price of $360, I'm thinking they have a scam going. Get out to your house knowing they will charge an insanely high amount and you either pay the scam fee or pay the $100 for the privilege of them coming to diagnose.

Besides the fact this is a common repair that no one from sears could tell me how much it might be. My biggest mistake was assuming they would be honest, and fair in their pricing.

Obviously they were not. Sears has a long history of unfair practices.

Just thought they had changed in the 21st century.

View more comments (2)
Review
#574631 Review #574631 is a subjective opinion of poster.
Cons
  • Scam in repair
  • Estimate scam
  • Poor customer service
Reason of review
Scam in service procedure
Loss
$95
Tags
  • Icemaker

Sears in Ellijay, Georgia - Replacement part

For about 50 years, when I bought a tool, it was a Craftsman. They fit nicely in my three Craftsman tool chests. That changed when I bought a Craftsman weedwacker. The wire trigger link failed. No problem sez I, just order a replacement part, total cost $4. It was not an OEM part, but Sears insisted it would fit. It didn't, not for me or the pro I eventually took the tool to for repair. Sears lost a life-long customer over a $4 part for a $160 tool. Now, I (And as many Sears customers as I can convince) buy Kobalt tools from Lowe's.
View full review
1 comment
SearsCares
#931751

Hi!

We do not want to lose a lifetime member.

We value all of our members and would like the opportunity to earn your trust back. We would be more than happy to assist in anyway we can.

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

 

Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares

Review
#574455 Review #574455 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$3
Preferred solution
Tell me why I should remain a customer.

Sears in Surrey, British Columbia - Undelivered Item

1.0
Details
Placed order online for Christmas on Dec. 9th that was promised to me by Dec. 15th. They never responded to my emails inquiring about my order once it was late and I had to actually go to a Sears to speak to someone. I was repeatedly told it was on its way, the trucks were just delayed because of bad weather and I will for sure have it for Christmas. I then get an email saying my order status has changed (THE DAY BEFORE Christmas) to "unavailable," even after being told it had shipped a week before. I could have gotten the item on time if I had ordered through a different company. In the end I never received my item or a refund. In the process of getting that dealt with because you have to contact them for refund, even if they didn't send you your order. BAD COMMUNICATION, TERRIBLE SERVICE, CUSTOMER REPRESENTATIVES THAT LIE. DO NOT SHOP AT SEARS!
View full review
1 comment
SearsCares
#931749

Hello-

We are very disappointed to learn about your recent experience with us. We understand what an inconvenience this must have caused you.

 

If we can help in any way please reach out to us on one of our social channels so we can best assist you going forward:

 

• Sears Facebook: http://on.fb.me/18CwSqp • Sears Twitter: http://bit.ly/1BK1jbL   Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares

Review
#574315 Review #574315 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Service
  • Delivery experience
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • Bad Communiation

Sears - Tires Review from Phoenix, Arizona

1.0
Details
Sears sucks I needed tires for my truck. I called Sears auto center and was told they had the tires in stock so i made an appointment. When I showed up for the appointment I was third in line to tell them "I am here"and that took an hour. Then I was told it was going to take 5 hours to install 4 tires. It wasn't until I was also told that the price was going to be 200 dollars more than the quoted price that I lost my cool and went somewhere else. Is Sears trying to lose customers. Just a side note the average age of the three people in front of me in line had to be 90 ( once their current customers base dies off so will their stores)
View full review
Review
#574176 Review #574176 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears do not adhere to their standards.

4.0
Details
I ordered a wall oven 24 inch on 12/16/2014, the representative ordered a gas oven instead of electric. I called back to get the order straight, I was told that the funds have been taken out on that account and would have to wait 10 business days, I just wanted the funds to be transferred to an electric wall oven. To this day , I still do not have the wall oven that was due to be delivered on 12/23/2014. The date was changed without notifying me. I am still out of an electric oven for $1,078.00, and my renters cannot get the oven until the 29th of December now. I may be losing tenants becasue of this lateness of this wall oven. I am totally upset, dissatisfied and outdone with Sears because of an incorrect order not on my part. This family really needs the oven before Christmas. They cannot prepare Christmas dinner or bake without it. I will never order anything again from Sears. It's too much stress.
View full review
Review
#574082 Review #574082 is a subjective opinion of poster.
Cons
  • Service
  • Home delivery
Reason of review
Problem with delivery
Loss
$1078
Preferred solution
Deliver product or service ordered

Sears in Seattle, Washington - Does not deliver

1.0
Details
Order a oven and refrigerator promised delivery on 12/23 notified on 12/21 that it would not deliver until 1/10. Offered 100.00 for the inconvience. What do you think no holiday entertaining. Medical procedure day after Christmas will be layed up. No corporate person to speak with and a when you call the corporate office you get a snotty person who transfers you to a case manager that just records your frustration and thens gets snotty also. What do they expect, someone to yeah no problems. Under enought stress without their attitude. Where is Eddie Lampert, not available. Received a text on12/20 saying they would deliver in the 23 and received a recorded phone call on the 21 to call regarding the delivery at 10:50am. Needless to say I have had a migraine and am not able to take any medication. My oven I have does not work and the bottom two drawers on my refridgerator are the only thing that is working. Very disappointed.
View full review
Review
#574060 Review #574060 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Sears - Receipt Review from Bucyrus, Ohio

3.5
Details
The lady employee at Sears Hometown sears in Bucyrus Ohio was so rude it was nearly mind boggling. I have worked at Sears over 26 years. Now retired. She never even said thank you. I didn't have a printed reciept. I don't have a printer. She refused to make a copy of my package pick up copy. Please advise. Connie Goedereis (email: cgoodyconnieg@yahoo.com. It seemed to tick her off that I have more than 1 address in the register. I extend my apology to her for her inconvenience. I had apparently interrupted her phone call as well as her day My phone 612-709-1380. In the future I will never shop that store again
View full review
Review
#573866 Review #573866 is a subjective opinion of poster.
Reason of review
Poor customer service