Sears
Reviews and Complaints
Warranty replacement of a broken Sears stapler
User's recommendation: maybe try Ace Hardware or Lowes for Craftsman warranty replacement - these websites and phone numbers are a joke.
VERY UNHAPPY!
I had a scheduled repair appointment today, 28 Mar 2022, from 8 am to noon. The service person arrived at my house at 8:17 am, did NOT text or call me to let me know they were here.
BUT did take the time to take a picture of my gate and send a text that he 'missed' me because I wasn't home! The missed appointment text was at 8:18 am! My truck was parked in clear view of the gate and I should have gotten a text or phone call BEFORE he took off! There was mention of a phone call in the text sent that I would receive to re-schedule.
NO CALLS or TEXTS!
I was on live chat with an agent and was told someone would update me SOON. It's been HOURS and I want a repairman here TODAY! this is just shoddy treatment from whoever was here.
Your order number 000814****98343. I called twice more on Sat, and nothing.
the agents kept apologizing, telling me they were kicking my complaint up to management, dispatch, etc etc., and that I would hear from them SOON. Today is 31 May and I have YET to hear anything!
Grrrrr Like I told the 2nd agent I chatted with (because they won't list a phone number!), if I could have found anyone else to fix my fridge, I would NEVER use Sears.
After my fridge is fixed on Thurs, 2 June, I will be cancelling the home protection I bought. I'd rather pay anyone else than Sears!
Oven repsir
- There are no pros with this incident
- Dissappointment
Preferred solution: Let the company propose a solution
User's recommendation: Go somewhere else thst has customer service availablr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Rosa, New MexicoNever received my order.
User's recommendation: Think before you shop.
Some one stold my ss and using it
User's recommendation: Stold my ss number
Just delivered and not working and getting the runaround
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
Return policy
- Will not honor return policy
Preferred solution: Full refund
I need help with a purchase
Authorize users
This is Margaret Williams my husband has a sears card but I want to be removed.
Preferred solution: To be removed as an authorized user from my husband sears card.
Pissed off; wasted time. Had an appointment, no actual Congo and no one showed. Inconvenienced for a month now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Altus Air Force Base, OklahomaSears Master Protection Agreement department is giving me the RUN AROUND
KLARA BANNON email: klarabannon@***.net
1-29-2022
To whom it may concern,
Since 10-3-2009 I have paid for a Sears MASTER PROTECTION AGREEMENT plus several renewals on the plan; Certificate number 11231 3**** 00087. Unbelievably It NOW appears I am being defrauded!
On Nov. 19.2021 I had a service appointment to service my Washing Machine; instead I received a phone call to diagnose the machine. The Service person turns out is also the owner of the Sears Store in Altus. He stated that he can bring me a new Washer per my agreement of the MPA.
I told him that I wont accept just any washer, it needs to be similar to what I have now, at which point he just hung up. On 11-22-21 I called the 800-927-**** number and spoke to John, he said he saw that the sears rep showed in his comments that the machine needed to be replaced, he gave me a confirmation number of 731 ** ** for follow up and advised me to check back in a week. Per his instructions, On 11-29-21 I spoke to Alex, I was told to check back in a week again. During the month of December I continued to call every 10 days or so and I continued to get the same answer and instructions to call back, plus, I was told that I would receive a call or email about the status within 5 business days.
I was also told that the District manager had NOT completed his proper paper work to forward for the replacement. Other than the diagnostic call no one has ever contacted me from Sears since the beginning of my service request. On January 4.th 2022 I called the above given number and spoke to Hanery who apologized and stated he would send it to Escalation department but would not allow me to speak to a Supervisor. On 1-14.22 I spoke to Mark who disconnected the phone call after I was also told that the District manager had NOT completed his proper paper work to forward for the replacement.
I called back and spoke to Jarrod who promised to send the case to the Escalation department, again. 1-19-22 I still had not received the promised email or phone call so I followed up again; I spoke to MELVIN, he stated that he knows how to FIX THE PROBLEM. He will create a complaint Case! He said Case # 735* ***; he assured me he would forward a request for his Supervisor to call me.
He promised repeatedly during that conversation that his Supervisor would call me within 3 business days! I never received a call from any one! On 1-26-22 I again called to follow up, I spoke to MAXTON, I gave him all the above named case numbers and complaint numbers! After his apology, he spent several minutes assuring me that his Supervisor would definitely be calling me.
At my request for a email or supervisor phone number he gave me this email I used to write this complaint. I still never received a call from any one! I still never received an email from any one! Other than the diagnostic call, no one has ever contacted me from Sears since the beginning of my service request.
It has now been over 70 days without a reliable word on the Status of my Replacement !!! When I requested an email address for Sears I was given an email to: moments@***.sears.com. After I sent this letter to that email address I received a reply stating that this email address is not monitored any longer. TURNS OUT IT HAS'NT BENN MONITORED OVER 2 YEARS, so I was told by someone in Sears Sales department.
So SALES is kept up on changes but SERVICE DEPT IS NOT. UNBELIEVABLE!! I am wondering what I need to do to get Sears to honor this CONTRACT.
Do I need to take Sears to small claims court? Do I need to contact the Attorney General of Oklahoma?
Please, advise me in this matter!
Sincerely, A disappointed 40 year loyal customer
KLARA BANNON
Preferred solution: Deliver product or service ordered
User's recommendation: don't waste your money on buying a Sears
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Juan, San Juan MunicipioCannot reach I need a certificate of insurance liability and I have not been able to speak to anyone that knows what I need a Costumer Service Person
Preferred solution: I Need a copy of the insurance liability
User's recommendation: But in home depot or costco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service,
I purchased an upright freezer online, I selected a Saturday delivery/set-up, which I paid extra for. The freezer was suppose to be delivered on March 5th, on the 5th no one came out for the delivery, nor did I receive a call from sears with an update.
When I called on the 5th, I was told that their delivery truck had been delayed and that my delivery had been rescheduled for March 8th, on the 8th delivery people show up, im told that per their manifest, they were only suppose to deliver the freezer to my door. I refused delivery and they left. When I called sears, I was then told there had been an error and because the delivery driver manifest didn't show appt as being a setup appt, for insurance reason, it would have to be rescheduled. I was then rescheduled for March 11th, and freezer was delivered and setup.
A few days after installation of the freezer, I notice that there was a frost buildup. I called sears and I was told before they could replace it, they would have to have a technician come out and diagnose the problem. Today March 23rd tech came out and discovered that there is a defect. I refused any type of repair as it hasn't even been 30days.
I called sears it took me over 1 1/2 hours just to reach the right person who could setup/pickup a new freezer. This has been the worse/horrible customer service experience i've ever had. Each time I've had to call sears it was over an hour of my time only to be constantly transferred around. Its sad that sears customer service consist of individuals would do not speak or understand fluent English, they are clueless as to how to assist anyone.
I have been given over 8 phone numbers all of which was suppose to be for the Sears Corp office, none of which are viable.
I have attempted to chat with a representative, that's even more of a joke. I sent 2 emails to sears corp office, it been 2week and no one has reached out.
- Customer service in the beginning
- We have always enjoyed shopping with sears
- Customer service and sears rules of handling problems
Preferred solution: Price reduction
User's recommendation: Look at other options
Unfinished repair
My washer has been broke for about four months. A repairman has been out here four times to change the parts.
He was supposed to come last Thursday and did not show up. I sat here from 8-5 with no phone calls. He said I wasn't on his route but I received the confirmation from Sears via text message and email. He said he's not able to fix my washing machine and just keeps ordering the same part but Sears will still not replace it until hes been out five times.
They sent me a lousy $50 check which will not even give me a quarter of tank of gas to go to the laundry.
Do they not realize the cost to wash and dry? I am very upset and Cannot get a answer from corporate or talk to a human everything is machine.
- Customer service stinks no customer service
- Getting a runaround
Preferred solution: Replacement
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Obviously you did not answer your door and were sleeping.