Anonymous
map-marker York, Pennsylvania

Warranty replacement of a broken Sears stapler

I have a Sears Craftsman stapler that is no longer functional; it is model 9-6843. I petitioned for replacement through the Craftsman warranty website but got a reply that this stapler was manufactured by Sears and therefore I should contact this site to arrange replacement under warranty. Could you possibly assist me in procuring a suitable replacment tool? Thank you, Duane Ahlbrandt
View full review

User's recommendation: maybe try Ace Hardware or Lowes for Craftsman warranty replacement - these websites and phone numbers are a joke.

Anonymous
map-marker Robstown, Texas

VERY UNHAPPY!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had a scheduled repair appointment today, 28 Mar 2022, from 8 am to noon. The service person arrived at my house at 8:17 am, did NOT text or call me to let me know they were here.

BUT did take the time to take a picture of my gate and send a text that he 'missed' me because I wasn't home! The missed appointment text was at 8:18 am! My truck was parked in clear view of the gate and I should have gotten a text or phone call BEFORE he took off! There was mention of a phone call in the text sent that I would receive to re-schedule.

NO CALLS or TEXTS!

I was on live chat with an agent and was told someone would update me SOON. It's been HOURS and I want a repairman here TODAY! this is just shoddy treatment from whoever was here.

Your order number 000814****98343. I called twice more on Sat, and nothing.

the agents kept apologizing, telling me they were kicking my complaint up to management, dispatch, etc etc., and that I would hear from them SOON. Today is 31 May and I have YET to hear anything!

Grrrrr Like I told the 2nd agent I chatted with (because they won't list a phone number!), if I could have found anyone else to fix my fridge, I would NEVER use Sears.

After my fridge is fixed on Thurs, 2 June, I will be cancelling the home protection I bought. I'd rather pay anyone else than Sears!

View full review
1 comment
Guest

Obviously you did not answer your door and were sleeping.

Jean s Hbh
map-marker Modesto, California

Oven repsir

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried calling multiple #s to find someone to reschedule an appointment (warranties part came in sooner) and find out why charge is do high after I signed up and paid for warranty. Was unable to do either online - their system is bad. I am without oven and microwave til part is installed.
View full review
Pros:
  • There are no pros with this incident
Cons:
  • Dissappointment

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else thst has customer service availablr

Brandon R Nxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Rosa, New Mexico

Never received my order.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a product that has yet to arrive. Called customer care, they could not even find my order. They also told me they couldn't refund my money.
View full review

User's recommendation: Think before you shop.

Anonymous
map-marker Pampa, Texas

Some one stold my ss and using it

Sears - Some one stold my ss and using it
They spent almost 6k and i don't go to sears and i don't have a sears card neither. We dont have a sear here in town i live in Texas too
View full review

User's recommendation: Stold my ss number

1 comment
Guest

"stold" Good ol' Texas education at work.

Darlene I Sjf

Just delivered and not working and getting the runaround

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A washer was delivered at 12:00 and it doesnt work so the delivery people said call Sears, Sears said call Samsung and Samsung said call Sears. This is ridiculous
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else

Rod M Wvt
map-marker Litchfield, Minnesota

Return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a wash machine from Litchfield, Mn Sears and it has not worked since day one and they will not honor their return policy.
View full review
Loss:
$747
Cons:
  • Will not honor return policy

Preferred solution: Full refund

Anonymous
map-marker Henrico, Virginia

I need help with a purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm about to lose my Shop Your Way points because I cannot contact nobody speak to someone person person-to-person every number I called you this disconnected or send you back to the computer I need to speak to a person this is poor customer service
View full review
Anonymous
map-marker Denver, Colorado

Authorize users

Ive called 10 different numbers try to talk to a human being, I cant do it over the internet because I dont know my user I D or password ? I guess Ill have to cancel the credit card , if I cant talk to a human being
View full review
Margaret W Ijj
map-marker Corpus Christi, Texas

This is Margaret Williams my husband has a sears card but I want to be removed.

This account has never been use by me only my husband. And it causing my credit score to go down. Please remove it.
View full review

Preferred solution: To be removed as an authorized user from my husband sears card.

Anonymous
map-marker Webster, Massachusetts

Pissed off; wasted time. Had an appointment, no actual Congo and no one showed. Inconvenienced for a month now

Your website and phone calls are a cluster of a circle that leads you nowhere. We were on hold for hours. I mean hours to get a service call scheduled. And we thought we would be a preferred customer since we have the extended warranty. Very disappointing
View full review
KLARA B Aqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Altus Air Force Base, Oklahoma

Sears Master Protection Agreement department is giving me the RUN AROUND

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sears Master Protection Agreement department is giving me the RUN AROUND
Original review Jan 30, 2022

KLARA BANNON email: klarabannon@***.net

1-29-2022

To whom it may concern,

Since 10-3-2009 I have paid for a Sears MASTER PROTECTION AGREEMENT plus several renewals on the plan; Certificate number 11231 3**** 00087. Unbelievably It NOW appears I am being defrauded!

On Nov. 19.2021 I had a service appointment to service my Washing Machine; instead I received a phone call to diagnose the machine. The Service person turns out is also the owner of the Sears Store in Altus. He stated that he can bring me a new Washer per my agreement of the MPA.

I told him that I wont accept just any washer, it needs to be similar to what I have now, at which point he just hung up. On 11-22-21 I called the 800-927-**** number and spoke to John, he said he saw that the sears rep showed in his comments that the machine needed to be replaced, he gave me a confirmation number of 731 ** ** for follow up and advised me to check back in a week. Per his instructions, On 11-29-21 I spoke to Alex, I was told to check back in a week again. During the month of December I continued to call every 10 days or so and I continued to get the same answer and instructions to call back, plus, I was told that I would receive a call or email about the status within 5 business days.

I was also told that the District manager had NOT completed his proper paper work to forward for the replacement. Other than the diagnostic call no one has ever contacted me from Sears since the beginning of my service request. On January 4.th 2022 I called the above given number and spoke to Hanery who apologized and stated he would send it to Escalation department but would not allow me to speak to a Supervisor. On 1-14.22 I spoke to Mark who disconnected the phone call after I was also told that the District manager had NOT completed his proper paper work to forward for the replacement.

I called back and spoke to Jarrod who promised to send the case to the Escalation department, again. 1-19-22 I still had not received the promised email or phone call so I followed up again; I spoke to MELVIN, he stated that he knows how to FIX THE PROBLEM. He will create a complaint Case! He said Case # 735* ***; he assured me he would forward a request for his Supervisor to call me.

He promised repeatedly during that conversation that his Supervisor would call me within 3 business days! I never received a call from any one! On 1-26-22 I again called to follow up, I spoke to MAXTON, I gave him all the above named case numbers and complaint numbers! After his apology, he spent several minutes assuring me that his Supervisor would definitely be calling me.

At my request for a email or supervisor phone number he gave me this email I used to write this complaint. I still never received a call from any one! I still never received an email from any one! Other than the diagnostic call, no one has ever contacted me from Sears since the beginning of my service request.

It has now been over 70 days without a reliable word on the Status of my Replacement !!! When I requested an email address for Sears I was given an email to: moments@***.sears.com. After I sent this letter to that email address I received a reply stating that this email address is not monitored any longer. TURNS OUT IT HAS'NT BENN MONITORED OVER 2 YEARS, so I was told by someone in Sears Sales department.

So SALES is kept up on changes but SERVICE DEPT IS NOT. UNBELIEVABLE!! I am wondering what I need to do to get Sears to honor this CONTRACT.

Do I need to take Sears to small claims court? Do I need to contact the Attorney General of Oklahoma?

Please, advise me in this matter!

Sincerely, A disappointed 40 year loyal customer

KLARA BANNON

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: don't waste your money on buying a Sears

Alina C Ujw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Cannot reach I need a certificate of insurance liability and I have not been able to speak to anyone that knows what I need a Costumer Service Person

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need a certificate of insurance liability and I have not been able to speak to anyone that knows what I need
View full review

Preferred solution: I Need a copy of the insurance liability

User's recommendation: But in home depot or costco

isiah b Iky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased an upright freezer online, I selected a Saturday delivery/set-up, which I paid extra for. The freezer was suppose to be delivered on March 5th, on the 5th no one came out for the delivery, nor did I receive a call from sears with an update.

When I called on the 5th, I was told that their delivery truck had been delayed and that my delivery had been rescheduled for March 8th, on the 8th delivery people show up, im told that per their manifest, they were only suppose to deliver the freezer to my door. I refused delivery and they left. When I called sears, I was then told there had been an error and because the delivery driver manifest didn't show appt as being a setup appt, for insurance reason, it would have to be rescheduled. I was then rescheduled for March 11th, and freezer was delivered and setup.

A few days after installation of the freezer, I notice that there was a frost buildup. I called sears and I was told before they could replace it, they would have to have a technician come out and diagnose the problem. Today March 23rd tech came out and discovered that there is a defect. I refused any type of repair as it hasn't even been 30days.

I called sears it took me over 1 1/2 hours just to reach the right person who could setup/pickup a new freezer. This has been the worse/horrible customer service experience i've ever had. Each time I've had to call sears it was over an hour of my time only to be constantly transferred around. Its sad that sears customer service consist of individuals would do not speak or understand fluent English, they are clueless as to how to assist anyone.

I have been given over 8 phone numbers all of which was suppose to be for the Sears Corp office, none of which are viable.

I have attempted to chat with a representative, that's even more of a joke. I sent 2 emails to sears corp office, it been 2week and no one has reached out.

View full review
Loss:
$300
Pros:
  • Customer service in the beginning
  • We have always enjoyed shopping with sears
Cons:
  • Customer service and sears rules of handling problems

Preferred solution: Price reduction

User's recommendation: Look at other options

Jennifer R Fdb
map-marker Mesa, Arizona

Unfinished repair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review May 17, 2022

My washer has been broke for about four months. A repairman has been out here four times to change the parts.

He was supposed to come last Thursday and did not show up. I sat here from 8-5 with no phone calls. He said I wasn't on his route but I received the confirmation from Sears via text message and email. He said he's not able to fix my washing machine and just keeps ordering the same part but Sears will still not replace it until hes been out five times.

They sent me a lousy $50 check which will not even give me a quarter of tank of gas to go to the laundry.

Do they not realize the cost to wash and dry? I am very upset and Cannot get a answer from corporate or talk to a human everything is machine.

View full review
Loss:
$500
Cons:
  • Customer service stinks no customer service
  • Getting a runaround

Preferred solution: Replacement

  • 1
  • ...
  • 30
  • 31
  • 32
  • 33
  • 34
  • ...
  • 506