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DO NOT waste time ordering from Sears outlet online.

DO NOT waste your time ordering on Sears Outlet. The good deals are not real. I have tried to order on Sears outlet several different times. Always the same thing - one or more items are canceled as not available, even though when I am ordering and I try to order four it says not that many available so I pick two and it says that many are available and puts the order through. Then later I get an email saying the order was canceled. So all my time searching and ordering on the Sears site is a total waste. BTW, same thing happened on regular Sears on line with tires. It happens enough that I do not think it is just mistakes, but rather part of their business plan. It has never happened to me on Walmart online, Amazon, Target online, Office Max, or Office Depot
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Review
#560233 Review #560233 is a subjective opinion of poster.
With Official Company Response

Sears ripping off the military personnel - shameful

1.8
Details
Ordered an item and realized immediately after confirmation it was going to be shipped to a store instead of the address entered for shipping! Cancelled immediately, spoke to Sears, they have taken over 2 months, multiple promises of "3-5" business days for refund....nothing. No time to deal with this, being in the military on post, they don't care, just tell me 3-5 days over and over. After every promise i wait over a week, never a refund and never a response from Sears. Then another call to customer service. The last one, from a "Manager"....at some call center in some foreign country..."I am sorry, there is nothing more we can do, you must wait a few more days, there is nothing more we can do". SERIOUSLY? a company so incompetent they can't refund something they acknowledge you never received and cancelled immediately - even after 2 months? Sears is the Obamacare website of online shopping. Sears is incompetent or unethical or both. Shame on Sears
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1 comment
SearsCares
Sears Response
#917387

Hi There --

The lack of customer service you've experienced thus far is totally unacceptable, especially after an error on our end. We want to make sure you receive the refund you're entitled to.

We would love to help! Please reach out to us on one of our social channels so we can best assist you going forward:

 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

Review
#560131 Review #560131 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
won't refund money
Loss
$200
Preferred solution
Full refund
With Official Company Response

Sears has poor service rules!

1.0
Details
My treadmill stopped working 8 weeks ago. I called Sears the day it stopped working and set up a service call. The repair person showed up and established (with the help of a Sears Technician) that the faulty part was a $20 speed sensor. He ordered the part and 8 weeks later it came in! When the repair man showed up to install the part the treadmill would still not work! He was told by the Sears technician to try another part....that would take 8-10 weeks to come in!!!!! Each time the service man shows up he charges me for his time as well as his travel (100 km). There is no guarantee that the new part will work and Sears will not allow the repairman to order any more than one part at a time!! It is official!! I've purchased my last item from Sears!! This looks like a warranty that is designed to protect the company and not the purchaser....just like most warranty's
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1 comment
SearsCares
Sears Response
#917386

Hello there,

We are disappointed to see you are upset with our services. We value our members and want to be sure you receive the service you deserve every time!

For future concerns:

Please reach out to us on one of our social channels so we can best assist you going forward: 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL   Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares  

Review
#559731 Review #559731 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the repairman order all the parts that could be wrong with the treadmill. The parts we don't use can be returned to Sears

Sears - Car Brakes Review from Great Falls, Montana

Am I pissed at Sears....yep, but not just for the reasons you might think. Sure I've had some bad buying experiences there for example, I took my car in for new brakes and the wheel fell off the next day. I had a headlight replaced there on a different occasion and they broke the headlight socket. But, they were not horribly difficult to deal with and they did eventually fix their mistakes. What makes me angry at Sears is because of what Sears has become. Even as a person in my thirties I can remember when Sears was an honorable retailer. They once sold quality American made products that they stood behind. Now they sell the same junk you can buy anywhere else and if you expect them to give a rip when it breaks...you have better purchased the extended warranty usually for an additional 20% or more or good luck! But the problem doesn't stop there. Talk to any Sears manager and they will sell you the "we pride ourselves on customer service" spiel all day long. Heck they might even believe it, but it's all nonsense. The Sears sales model is self defeating for customer service. For example, I have a childhood friend who's father retired from Sears.....did you catch that?....i said RETIRED from Sears! He worked there for 25 years as an appliance repairman. This guy was a career professional. People called and asked for him by name. People would stop him in public while he was strolling around with us kids to ask repair questions, update him on the appliance they had purchased, or just to shoot the breeze. Have you looked around a Sears store lately? It looks like an after school program for teenagers. Now no offense to the younger members of the workforce. Many high school aged workers are dedicated hard working employees....but who are they supposed to learn from? There is nobody there to teach them to be top notch sales professionals because nobody with a mortgage can afford to work there any more. Sears "associates" (God I hate that) are trained on the products they sell by watching ridiculous computer videos that highlight the features of the product. This is all well and good until a customer has a question about application or work scope. The "associate" typically doesn't have the work or life experience to answer the question adequately. But, this it what $7.25 an hour will buy you...someone who can work for $7.25 an hour....for 20 hours a week. The other part of this equation is that the focus isn't service it's about sales. But not necessarily product sales. Sears has two sales focuses that drive customer service straight into the dirt. The first is the extended warranty. Associates are required to sell these "golden turds" in obscene numbers. Ever wonder why when the kid asks if you want to buy the warranty and you say no that he is still relentless about it. The reason why is that he is required to sell a certain number of these things in order to qualify for his sales commission. I personally know a guy who was a Sears "million dollar" salesman. He would actually get other employees to ring up sales for customers who didn't buy warranty so that it didn't screw up his "credit". So if the other sales people were busy guess what the customer had to do...you guessed it...wait! He even told me that if he didn't sell enough warranty or Sears credit that he had to attend classes at the store on his days off to teach him to peddle this garbage. And if it continued to happen then he would eventually get canned. So where do you think his focus was....on customer service and getting you the right product....or up selling you an overpriced interest laden *** sandwich? I'll give you a hint...it's not customer service. Sears doesn't care about customer service...not really. They only care that their online customer service survey numbers are at the correct percentages, and they usually are....Because employees actually call them in themselves so they can....get paid....OR NOT GET FIRED!!! Instead of experienced managers working side by side with employees to help them develop professional sales skills and rapport with customers you have instead a 16 year old kid going it alone being graded by a telephone call. It's a recipe for disaster and it bakes up a perfect disaster every time. That's why I hate Sears!!
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Review
#559306 Review #559306 is a subjective opinion of poster.

Sears in Santa Cruz, California - On-line order a debacle

I bought a washer dryer pair from Sears on line. A couple weeks later they called me to tell me the washer was no longer available even though I had already paid for it. I thought a fair resolution would be to pair me with a similar washer/dryer Kenmore model or pay for an upgrade. I was put through telephone *** being passed from department to department. I was on the phone for over three hours. Ultimately when I finally got the number of the customer solutions dept they said they could only authorize me for a $100 difference. There departments do not talk to one another and you have to spend HOURS trying to resolve what was their problem in the first place.
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Review
#558892 Review #558892 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Refrigerator Review

1.4
Details
Sears delivered Damaged Packaged Refrigrator therefore did not complete delivery. Customer care No communication with customer it will take 7 - 10 days for refund but took my payment within 1 second. This is why SEARS is going out of business all makes Sense Now. What a Joke for a store get better from local Flea Market:(
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Review
#558798 Review #558798 is a subjective opinion of poster.
With Official Company Response

Item Sears picked up and never provide the refund

1.0
Details
Oct 7th, 2014 - Sears picked-up the Kenmore gas dryer and NEVER did refund the item which is cost of $550+tax. Oct 24th - I called Sears Online Customer Care asked for the refund. Sears's Agents kept send me to different dept - NO answer. Nov 8th, called and able to speak to Agent Ivy Id no.176800, she gave the same information as Sears is working on the case, will send the information of refund via email. NO refund. Nov 16th called Sears. Agent Julie/ID no. 24149 provided the same as previous agent and hung up the tel. called back to Sears and able to speak with the Service manager Curtis/ID no. 382036Nov. Curtis said the same as the other agents Sears will send an email of the refund's information. WHY SEARS TAKES SO LONG TIME TO RESOLVE THE REFUND? Easy to make the Sales and will not take the refund after Sears received the return's item.
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1 comment
SearsCares
Sears Response
#913498

We certainly understand why you'd be so frustrated. A simple refund should not be this complicated. We'd like to speak with you further and do everything in our power to make things right. Please reach out to us on one of our social channels so we can learn more about your experience: 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

Review
#558538 Review #558538 is a subjective opinion of poster.
Cons
  • Customer services
Reason of review
refund
Loss
$550
Preferred solution
Full refund
3.2
Details
Sears - No interest for 12 months? Yeh right watch your bills!
Sears - No interest for 12 months? Yeh right watch your bills!
Sears - No interest for 12 months? Yeh right watch your bills!
I bought a lawn tractor from sears in July. it was supposed to be interest only for 12 months. Well here we are in November and after looking online I noticed purchase charges. I knew I had not purchased anything on the card bot the tractor. Once you looked into the...
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1 comment
Anonymous
#944327

just like those dog grocery stores that don't always set the cash register to the sales , if you don't watch CAREFULLY , you will get screwed sooner or later .

Review
#557860 Review #557860 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
nothing just wanted to let you know!
With Official Company Response

Sears in Huntington, New York - Garage door opener has NEVER worked

1.0
Details
I bought a new Craftsman garage door opener from Sears and paid Sears to install it and of course, they subcontract the work out for installation. When the door would not open (the first week after installation) I called Sears, but they told me that they were not responsible for the install, that I would have to call the installer directly. I couldn't believe it...I paid SEARS to install this not some guy working out of his car with his wife answering his cell phone!! But no matter who I talked to at Sears, they told me I had to deal with this myself. Two years later it still doesn't work and I refuse to buy ANYTHING other than a hand tool at Sears. I spend thousand$$$ a year on things I could buy from Sears...but no way. Never again. They don't deserve my business.
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1 comment
SearsCares
Sears Response
#910360

Hello there,

We absolutely would the chance to earn your trust back in us. We do not like to see our members dissatisfied with our products or services.

We would love to help!

Please reach out to us on one of our social channels so we can best assist you going forward:

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

Review
#557745 Review #557745 is a subjective opinion of poster.
Service
Sears Installation
Pros
  • Product
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
I'd like someone to fix my garage door but anfter all this time expect NOTHING from them,
I returned an item I purchased on sears.com today that I paid with my bank account through PayPal. I was told that, "Paypal is down right now so you get a Sears gift card." I told the cashier I did not want a gift card so she called a manager who brought me across the...
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Review
#555872 Review #555872 is a subjective opinion of poster.
Service
Sears Cashier